KB Home Reviews

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

Ontario is good for stay.

Space between homes to close

Not too bad, a little hiccups here and there which was resolved by some calls.

We managed to buy a new home. Overall, the construction quality seems fine, and the construction superintendent was good at getting contractors to fix a handful of little things. The company was not impressive, though. The floor plan has quite a bit of wasted space, particularly in bathrooms. There is no gas service or phone-company service (CenturyLink) in the neighborhood. That means no gas appliances and no competition for internet service. Despite the company's claims of energy efficiency, the water heater is off the high end of the government scale for cost of operation. The sales person and others in the company were sometimes hard to reach. Avoid using the company's preferred title company, which seems to defer to the builder on everything. The HOA dues are very high for what the HOA provides. ... More

More design process when building a new home.

Construction crew is great. Sales team is slow to respond

KB Homes is solid on quality, design and build options. The issue they fall down on is the lack of follow through on promises made during construction. Big on promises, small on delivery. Constant squeaky wheel to get things done and completed; no modifications can be made - period. Constantly ask to fill out a 5 star review. You earn what you get, not what you want

Make sure you check every little detail. Homes are built with quality but installers cut corners like it’s the thing too do.

We love being a brand new home and neighborhood. For the most part, the entire process was very smooth and easy. We were very pleased with the purchasing, designing and paperwork side of the process. The structure and materials of the home are great but we are disappointed with the level of detail on the workmanship. It is clear that the houses are being cranked out and there is no standard set for a clean/neat job or for the workers to pay attention to detail. The caulking, trim, paint, corners and edges are very sloppy and rushed. Its unfortunate because this is what you see on a daily basis. We are still waiting on touch-ups/repairs to be completed after being in our home almost two months. ... More

We love our home and the neighbourhood. However, I do feel that some finishings and quality of the materials could have been better. I must say that I had to be on top of the construction throughout the whole process requesting improvements and that was a little annoying. Some details like fence materials and landscaping should be improved. Ok the other hand, the variety of upgrade options made us feel we could give our house a special touch.

would not recommend upgrading your title. KB tile contractors have sloppy work floor is uneven and the grout is three different colors in our new home. Tile company did not even have a wet saw. My son is 18 months old and will stumble when walking to the house on uneven tiles. The other trades seem to do a little bit better for KB. My recommendation would be save your money. Don’t upgrade find a professional that can do it right after you’re in your house.

The people are great. Very nice and helpful to work with. Disappointed in the quality.

I like my new house and in general it's well built. However, I've had a couple of warranty issues that have been open for more than 2 months without being resolved.

Mike was able to reach out to the necessary people and get our issues taken care of to his best ability. He’s a great worker representing kb homes

I moved in to a new town home at Metro II @ Comm Hill. The location of the community and floor plan is really unique. These factors led me to make the purchase. Overall I think it was a good decision. I was surprised however by the sub-par quality of workmanship all throughout the house. Several chips and scratches in the wood on doors, cabinets, etc. Paint drops on the floor. Misaligned doors. The list goes on and on. For the money I paid I expected much higher quality.

Need to give more options for the upgrades.

I am on the field at the options and the basic price were quite high. Or Charithing but KB Home has been responsive when we have had warranty issues so far.

So far the house is coming along fine. No major issues and KB answers within a reasonable time.

Some of the materials, like the tiles around the front of my house are already chipping/shattering. Seems like either a cheap product or default. Window and sliding glass door not installed properly.

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and resources. The Ratings that were not 5 Stars were strictly related to the closing process only. ... More

Some of the finish work is a bit sloppy, nothing major put details that really should be done better. Very long response times for some warranty issues that should be very simple to resolve.

AC designs have had to come out multiple times to repair AC unit. It's an inconvenience and still have to work with them. I wish the house was finished and tested everything before we moved in. We are still dealing with some issues with plumbing and missing fixtures.

Not satisfied

I got to say the quality of the materials are very good a solid foundation. The value for the home I think I paid a little to much it was a new plan and the layout didn't have that open layout I was looking for. I order a cabinet two months before closing and still haven't come in from the manufacture. We closed a six weeks ago and still have not received my kitchen cabinet and now seems to know when are if it's been order. I call the builder and the company it takes days are weeks for someone to respond back. end of the day, the house is 5 star quality build and I believe it will stand the test of time. ... More