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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11754 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11754 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great house, great service, staffs are very nice as well!

  • Nini J.
  • Verified HomeBuyer
  • November 05, 2020
  • Irvine, CA

Great house, great service, staffs are very nice as well!

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Kept us in the loop with consistent updates

  • Brandon O.
  • Verified HomeBuyer
  • November 05, 2020
  • Aurora, CO

Overall very easy home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Teamwork

  • Gregory S.
  • Verified HomeBuyer
  • November 05, 2020
  • Gibsonton, FL

KB is a well oiled machine with a personal touch.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Service by everyone we worked with

  • Edward C.
  • Verified HomeBuyer
  • November 05, 2020
  • Menifee, CA

we have purchased several new homes and KB Homes above all of the rest was superior in everything they did from sales to the finished product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A few issue we had to contact the warranty people.

  • Hannah J.
  • Verified HomeBuyer
  • November 05, 2020
  • Ontario, CA

A few issue we had to contact the warranty people. Quick response. Could be better if they discovered the issue And fix it before closing.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Greta home and great price

  • Dane C.
  • Verified HomeBuyer
  • November 05, 2020
  • Bonney Lake, WA

Greta home and great price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales representative and loan consultant was superb. Very knowledgeable and caring.

  • Andre P.
  • Verified HomeBuyer
  • November 05, 2020
  • San Jose, CA

Such a great experience. The team made things simple. Our walk through experience was rushed, but we are working on the issues. Like to see more followup from customer care team to ensure open items identified are closed. Overall, great company.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - I would definitely buy another home with KB

  • Annie L.
  • Verified HomeBuyer
  • November 05, 2020
  • St Augustine, FL

I would definitely buy another home with KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Not too bad, a little hiccups here and there which was resolved

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Moreno Valley, CA

Not too bad, a little hiccups here and there which was resolved by some calls.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - Had a great experience, professional, responsive, we had a few

  • Karene W.
  • Verified HomeBuyer
  • November 05, 2020
  • Jacksonville, FL

Had a great experience, professional, responsive, we had a few minor issues after we moved in, but we made the Superintendent Tyler aware, he personally visited our home and took care of it. It’s all resolved now. I would recommend KBHomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - Our purchase experience with KB was exceptional.

  • Tena J.
  • Verified HomeBuyer
  • November 05, 2020
  • Winchester, CA

Our purchase experience with KB was exceptional. They build a quality home, we had very few “to do” items after we closed and KB responded and quickly fixed those when we contacted them. We had a very quick escrow and our sales person was in constant contact the whole time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a great experience and are so happy with our beautiful

  • Kathryn B.
  • Verified HomeBuyer
  • November 05, 2020
  • Las Vegas, NV

We had a great experience and are so happy with our beautiful new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home. Great builder.

  • Kevin C.
  • Verified HomeBuyer
  • November 05, 2020
  • Las Vegas, NV

KB Home provides a great home buying experience and a great home. I would recommend them to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The design studio offers so many customizations too make your home truly yours. So fun!

  • Anonymous
  • Verified HomeBuyer
  • November 05, 2020
  • Loveland, CO

KB Homes had been great to work with! The process was fun, service was great and the staff was amazing. Would recommend their Colorado homes to anyone!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I would advise other buyer to be alert.

  • Arturo R.
  • Verified HomeBuyer
  • November 05, 2020
  • Riverside, CA

I would advise other buyer to be alert. Pay attention during the building process to avoid issues like I have been dealing with. Ensure everything is built correctly. Be involved, and ask questions.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 4

The KB Team

  • Mark H.
  • Verified HomeBuyer
  • November 05, 2020
  • Rocklin, CA

Even after being moved in for a few months, the KB team continues to exceed expectations....very proactive!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They build your house for you.

  • Michael G.
  • Verified HomeBuyer
  • November 05, 2020
  • Lockhart, TX

They build your house for you. Personalization is taken very seriously

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I have some many issues with this house that have not been taken

  • Jerry W.
  • Verified HomeBuyer
  • November 05, 2020
  • Glendale, AZ

I have some many issues with this house that have not been taken care of yet. I have asked many times to get these issues addressed and some easy ones were taken care of, however, the dangerous one were not taken care of as of today. We just want to be safe and not be a burden. We feel that our concerns don’t matter. In the future, I don’t believe I will recommend KB to my friends.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Great!

  • Desric Y.
  • Verified HomeBuyer
  • November 05, 2020
  • Fort Worth, TX

We enjoyed the experience

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

The KB Homes people

  • Shannon P.
  • Verified HomeBuyer
  • November 05, 2020
  • Valrico, FL

The quality of the workmanship and materials was great, but it’s the KB Homes people that made the difference. From Sales to Construction, and everyone else in between, the folks I had the pleasure of interacting with made the new home buying experience not only memorable, but enjoyable! :-)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My floor plan

  • Anonymous
  • Verified HomeBuyer
  • November 04, 2020
  • Las Vegas, NV

When I walked in to the model of my floor plan, I knew it was exactly what I wanted and needed at this stage of my life!! Fits me perfectly!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As owners we have had to deal with numerous issues, from paint

  • Montel M.
  • Verified HomeBuyer
  • November 04, 2020
  • Santa Clarita, CA

As owners we have had to deal with numerous issues, from paint , drywall, cabinetry, hardware, and electrical. It has taken a lot longer than we think it should have to resolve these issues. We're also lucky that we have somebody in the house to be there for all of these various appointments that have had to be made to take care of these issues. If not, either my wife or I would have missed quite a bit of work to be at the house.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - My First Time Home Buyer experience was destroyed by the builder’s

  • Marco G.
  • Verified HomeBuyer
  • November 04, 2020
  • Fuquay Varina, NC

My First Time Home Buyer experience was destroyed by the builder’s team. They didn't do what they promised throughout the process. They didn't respond to in a timely fashion to repair workmanship errors.

KB Home responded:
Hi Marco, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding these concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Good experience.

  • Harish G.
  • Verified HomeBuyer
  • November 04, 2020
  • San Jose, CA

Good experience. Very helpful crew

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Team was great!

  • Donald J.
  • Verified HomeBuyer
  • November 04, 2020
  • Spanaway, WA

Ryan seller was very proactive on the home progression and Tara, loan processor, went above and beyond to respond and make this experience extremely none stressful. Thank you KB team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5