KB Home Reviews

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home needs to reclean my home or reimburse me the cleaning fee and charge the cleaning crew for their lack of care. ... More

They need to improve on customer service

They paint over the cracks on tub to cover up.

I was quite disappointed when I was told that I was not going to get any help from KB Homes with the possibility of having a rodent in an interior wall of my new home. Obviously the home was not properly sealed when being constructed to allow rodents to be able to get into the framing and drywall

Everything has been great so far however we’ve been promised a pool by Memorial Day which takes 8 months start to finish. Upon buying around July for closing in August they were suppose to be breaking ground. Nothing had been even remotely close to breaking ground and we’ve been provided no update in site or no transparency about it. The pool community was a huge drive for why we chose this development with three children.

Had an issue with the oven. After only a few uses, the starter switch broke. Didn’t have an oven for a week.The shower leaked onto the baseboard due to poor workmanship. The refrigerator was scratched and had to be replaced. Seems as if the trades people are lacking an attention to detail. Too many major or minor repairs. It’s frustrating.

Stages pretty good for a month later couldn’t get in touch of the engineer

I love the design of our home, very spacey and organized. However, the metal made up the sink is easily scratched, which I wish we could have better quality of items made of metal. The constructors were very responsive in the 30 days period of home warranty after closing. Though we still have 2 years warranty with other constructor, they responded slowly and I haven’t heard from them yet. I hope I can hear back from them soon.

The 30 day warranty isn’t that great

The quality of the house looks like it's not brand new it look like it's 5 years old with alot of problems need to be fixed because of rush work on the house. The house cost too much money to have too many problems.

It took some time for issues to be resolved after we got the keys. Luckily my issues were minor and were easily resolved once they got to it. The indoor paint is bad though. It easily gets dirty and when you clean it, it comes off. Jeez! Had I known beforehand I would have had the house repainted before I moved in. No major issues so far. Am I happy with my house? I would say yes. Oh, the gap between the bottom of the door and the floor is big. It looks like the door is in mini skirts. LOL!

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

Good experience overall, however closing process was rushed and a few issues that needed to be fixed should have been done so before closing rather than rush and get to it afterwards. Since then there has been delays with repairs and poor communication. A lot of the issues wouldn’t be there if workmanship was better.

I dealt mostly with Jeannette and Brooke. They both were diligent and helpful with all of my requests.

So far I have ran into many issues. I have a bad Carpenter ant infestation. Part of my walls weren’t even painted right. The pavement on the driveway has things not right. The construction people made a lot of mistakes. I would not recommend KB Homes. The lenders were hard to get along with. Susan C. the sales associate has been great.

My new home is OK, nuff said.

Our experience from the beginning was great. The sales staff did a great job of communicating the status of everything. Initially we had great communication with the building manager, but all of that changed drastically in the last 2 months. Communications ceased to exist and our closing date changed 6 times. We closed with a list of items that needed to be fixed promised by the builders. Months later we are still dealing with several of these issues. The warranty offered by the builder has been laughable and frustrating to deal with. Be prepared to have to be very patient when dealing with them during and after. ... More

We first signed a contract with KB Homes in June of 2022. Ingrid was great at walking us through the process when we signed and the project manager had promised a delivery before Thanksgiving. Ingrid was more conservative with an estimate of mid-December. We had the hurricane move through and expected delays. There was no significant impact in the development and work continued. Work fell behind and we only knew by tracking expected closing on the app. Ingrid was always good at trying to get information for us, but the project manager was not keeping any sort of schedule and not passing on information at all. They were six months past the closing date when we were finally ready for closing. The underwriters discovered a situation with the financing options two days before closing that had a significant impact on our financing options. They had the information for four months and only found it two days prior. There were a few problems with the final build, however the new project manager was very helpful in getting the build back on track in the last two months. He was very helpful during our walk through and even after we moved in. Ingrid and Tiffany were both great to work with and went above and beyond expectations during our last week getting things straight for closing. Overall, we are pleased with our home and would recommend the builder with more oversight and outside financing secured in advance. ... More

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Cindy my selling agent was great. I do not like the fact that certain things were left unfinished and sloppy, granted they have been fixed, but I guess things were being rushed to meet a deadline.

They are taking a lot of time in taking care of my warranty issues.

We closed on our new home with multiple punch list items needing to be addressed. The project manager(s) seem to be doing their best to get all the subcontractors back to the house to complete all items to our expectation. I can understand how hard it is to get subcontractors back once the closing occurred, but I wish more could be done. We closed over 60 days ago.

Overall, the buying experience was pretty good. The salesperson was great and we got lucky with a good (but busy) construction manager. Timeliness to fix issues is decent for the most part (except the big projects and contracted companies like windows/cabinets). Still waiting on a lot to get finished and do feel like nothing from the New Home Orientation Walkthrough was actually addressed for the final walkthrough (just couldn't delay closing so needed to accept it as is-terrible position to put people in). Still unhappy about my driveway which had large cracks on every pad except the one they had already replaced and doesn't match - my driveway within the first month on my new build $400k home looks like Frankenstein and is such a huge eyesore, only thing I absolutely HATE about this house. The walls are THIN, like drywall anchors just go straight through so good luck hanging anything unless you're lucky enough to find a stud. I was told they're 16", but have found most are 24"-28" unless it's an exterior wall & definitely not thrilled about that. The rounded corners buckle as soon as they're barely hit, so be VERY careful even touching them. They are an extremely thin material. Corners get hit the most so for these to be so flimsy is kind of crazy, and I can't believe what they use is even acceptable on a build. On the good side, we looked at a LOT of homes, both new and previously owned, and KB Home hands down has the best floorplans. Like there's no comparison. All the new build homes are too close together so can't judge them on that, but also they're SUPER close together. The build itself needs work, and better quality materials. All the new home spec-type builders build this way and it's unfortunate that they're allowed to use such cheap materials and still charge an arm & a leg for a home. Sales team and finance department were great, buying process itself was great, construction manager has been great (definitely a huge plus to have one that actually seems to care to very, very thankful for that). I do think KB has better quality homes than the other new home builders in this area so overall I am happy about most of it! ... More

We are finally in our home. For the most part we are very satisfied. There were minor areas that needed attention but because of the good construction supervisor Andrew they have been taken care of. The house is nice and KB built a good house.

The cabinets are really poor quality. I was very disappointed with my cabinet installation. The white countertops are also stained from construction materials, I've been trying to clean these stains for over a month and they're still there (circle suction cup marks, caulk residue, scratches from tools). It felt like the cabinets had already been used and all the screws in the doors are loose and about to fall out.