KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 8877 homeowner reviews to learn why they are the right team to build your new home.
KB Home
has 4.5 out of 5 stars in All Areas
8877 Reviews in All Areas
Customer Reviews
Terrible quality control / worse customer service
- Anonymous
- Verified HomeBuyer
- June 24, 2020
- St Augustine, FL
Quality control was non-existent. Very frustrating when promises are made to fix issues and appointments are repeatedly blown off and go unresolved. KB has no regard for integrity or quality. Refuse to display my name to avoid repercussions. Try any other builder
KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
so bad
- Abbas M.
- Verified HomeBuyer
- June 12, 2020
- Leander, TX
contracture manager and financing they did not knowledge . Some place my home has problem and we had not orientation and we never get our house on time.
KB Home responded:
Hi, Abbas, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -James
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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