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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11755 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11755 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great service

  • Debra L.
  • Verified HomeBuyer
  • October 30, 2020
  • Florence, AZ

They kept me informed all through the process and after moving in they quickly addressed any issues that came up and corrected them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Many things. You got an hour?

  • Mary W.
  • Verified HomeBuyer
  • October 29, 2020
  • Goodyear, AZ

No mitered corners on baseboards. Wallboard doesn’t meet baseboard in the garage. 1” gap all around. Third island counter replaced.

KB Home responded:
Hi, Mary, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss these and any other concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Awesome!

  • Darcy R.
  • Verified HomeBuyer
  • October 29, 2020
  • Pearland, TX

We had an awesome experience with KB homes. Landress had been an exceptional contact person, she attended to our needs promptly. Blane as well did a very good job making sure any issues in the house were addressed timely. As a first time home buyer, everyone at KB homes made everything so streamlined. I am so happy with our house, it is made beautifully. Kudos to the team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great all around experience.

  • Sean F.
  • Verified HomeBuyer
  • October 29, 2020
  • Jacksonville, FL

Great all around experience. Always able to get answers to any questions we needed along the whole build and buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • Ivan C.
  • Verified HomeBuyer
  • October 28, 2020
  • Winchester, CA

The best experience, professional, responsible and great customer service. The go the extra mile for you as a customer. Builder works with you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great value.

  • Lawrence O.
  • Verified HomeBuyer
  • October 28, 2020
  • Riverside, CA

Great value. The building supervisor has been awesome

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

My mortgage loan officer-Dan was great and easy to work with!

  • Stephanie P.
  • Verified HomeBuyer
  • October 28, 2020
  • Riverside, CA

My mortgage loan officer Dan was amazing and very easy to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent job in all the camps

  • Fabrizzio C.
  • Verified HomeBuyer
  • October 28, 2020
  • Kissimmee, FL

Excellent job in all the camps

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The whole experience was great.

  • Lawrence R.
  • Verified HomeBuyer
  • October 28, 2020
  • Castle Rock, CO

The whole experience was great. Really feel that we got a good value for the investment.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - always available to answer any question about the house.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Riverside, CA

always available to answer any question about the house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Personal interaction, just absolutely great !

  • Jean-Marc L.
  • Verified HomeBuyer
  • October 28, 2020
  • Maricopa, AZ

Great experience , they kept me informed on a weekly basis from the beginning of the construction up to the closing date . Attention to details and thorough information on the cooling and heating system , appliances . Excellent personal interaction between Mr Dennis B. And main office .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The attention and service are excellent.

  • Yamilette B.
  • Verified HomeBuyer
  • October 28, 2020
  • Kissimmee, FL

The attention and service are excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Homes has created and been an overall great experience for

  • Gabrielle R.
  • Verified HomeBuyer
  • October 28, 2020
  • Berthoud, CO

KB Homes has created and been an overall great experience for my husband and I as first time home buyers!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Good sale person and loan officer. Coperator is bad people to deal with.

  • Loi L.
  • Verified HomeBuyer
  • October 28, 2020
  • SIMI VALLEY, CA

Closing date is critical problem. we didn't know until last minute. It is not easy for us to plan to move with mover. We wish had more time to plan.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

House was unfinished at closing date

  • James C.
  • Verified HomeBuyer
  • October 28, 2020
  • Fuquay Varina, NC

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

KB Home responded:
Hello James, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

KB Home - They are patience and willing to work with first time home owners.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Spring Valley, CA

They are patience and willing to work with first time home owners.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We got through this

  • Robert H.
  • Verified HomeBuyer
  • October 28, 2020
  • Goodyear, AZ

We managed to buy a new home. Overall, the construction quality seems fine, and the construction superintendent was good at getting contractors to fix a handful of little things. The company was not impressive, though. The floor plan has quite a bit of wasted space, particularly in bathrooms. There is no gas service or phone-company service (CenturyLink) in the neighborhood. That means no gas appliances and no competition for internet service. Despite the company's claims of energy efficiency, the water heater is off the high end of the government scale for cost of operation. The sales ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Always Very Responsive

  • William A.
  • Verified HomeBuyer
  • October 28, 2020
  • Magnolia, TX

The KB people were always very responsive and helpful with the entire process - Sales, Showroom selections, Construction Management, Closing, After closing touch ups and follow ups. A great group of professionals who have been a pleasure to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a great experience buying a KB home.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Moreno Valley, CA

We had a great experience buying a KB home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was a ok experience overall.

  • Nicholas P.
  • Verified HomeBuyer
  • October 28, 2020
  • Maricopa, AZ

It was a ok experience overall. The house is nice but definitely could have been better. The house seems like it was rushed to be built and a lot of corners cut. Again my fault for not catching it durning the inspection. Some of the hired trades took pride in there work and it shows while other rushed. Now getting the stuff fixed through warranty is a hassle, the communication isn’t that great and the people try to get out of fixing it when they come and tell you they don’t hear or see a problem when clearly there is a problem. I do not think I would buy another kb home though.

Total Score 5


Quality 2

Trustworthiness 2

Responsiveness 2

KB Home - Value of the home was great.

  • Anonymous
  • Verified HomeBuyer
  • October 28, 2020
  • Surprise, AZ

Value of the home was great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Excelent customer service .

  • Juan C.
  • Verified HomeBuyer
  • October 28, 2020
  • Bonney Lake, WA

Excelent customer service . Sales team was awesome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism!

  • Gerardo R.
  • Verified HomeBuyer
  • October 28, 2020
  • Hutto, TX

Everyone was professional, courteous, and communicated very well with us through the process. Thank you KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Tonya was incredible.

  • Elizabeth T.
  • Verified HomeBuyer
  • October 28, 2020
  • Riverside, CA

Tonya was incredible. Jeff was incredibly helpful as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Can't recommend KB Homes to friends and family more!

  • Braden R.
  • Verified HomeBuyer
  • October 28, 2020
  • San Antonio, TX

Can't recommend KB Homes to friends and family more!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5