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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11755 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11755 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Beautiful home some issues with quality of workmanship

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2020
  • CASTLE ROCK, CO

This is the 1st time we have purchased a KB Home. We love our house but have had some issues with the quality of workmanship. KB has done their best to get things taken care of but it is somewhat frustrating when you purchase a brand new home and have to deal with issues. We are hoping that we don’t continue to deal with to much more in future but if we do we hope they continue to take care of things as they come up.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Good for the price

  • Anonymous
  • Verified HomeBuyer
  • October 24, 2020
  • North Ft Myers, FL

You get what you pay for and even a bit more.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - In love with my new home!

  • Lauren G.
  • Verified HomeBuyer
  • October 22, 2020
  • Las Vegas, NV

In love with my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nicely built home, just a couple of design flaws, pertaining

  • Charlie M.
  • Verified HomeBuyer
  • October 22, 2020
  • Davenport, FL

Nicely built home, just a couple of design flaws, pertaining the kitchen light placement, the hallway light placement entering the home from the garage, no screen door for the patio and the driveway could be a little wider to accommodate two vehicles. In addition, the garbage and recycling cans need an area on the side of the house to be placed, most likely some type of cement platform.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home made our first time buying experience very smooth and pleasant. I want all our future home purchases to be with KB Home.

  • Juan A.
  • Verified HomeBuyer
  • October 22, 2020
  • Hayward, CA

KB Home was very pleasant to work with. From beginning to end, they were communicative and responsive to any or all issues we had. We are very happy we bought a KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Materials quality could be better,

  • Jose R.
  • Verified HomeBuyer
  • October 22, 2020
  • SIMI VALLEY, CA

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Great Experience

  • Hal F.
  • Verified HomeBuyer
  • October 21, 2020
  • Lancaster, CA

Everyone from the sales office and from the KB home studio were just amazing. It’s a stressful experience buying a home, especially when it’s your first home, but everyone each step of the way helped make this a special experience. Especially with all the delays COVID caused but it was still a breeze working with everyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Make sure to do lot of research and ask question when in doubt

  • Sang L.
  • Verified HomeBuyer
  • October 20, 2020
  • North Las Vegas, NV

Make sure to do lot of research and ask question when in doubt . KB home have a great staff to assist on every step of the way

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home buying experience was excellent!

  • Daniel W.
  • Verified HomeBuyer
  • October 20, 2020
  • Lockhart, TX

I have nothing but good things to say about the process from start to finish. Even though Covid hit at the beginning of the process, KB Home was still able to deliver my home in a timely manner and with no issues. Would recommend them to family and friends for sure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Support

  • Luis G.
  • Verified HomeBuyer
  • October 20, 2020
  • Saint Cloud, FL

The support from all the staff through the whole process, i will recommends KB to others even others members of my family are planning to buy a KB home house too. My wife and I, we have very happy and please with our home. thank you all at KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy with house

  • Anonymous
  • Verified HomeBuyer
  • October 20, 2020
  • Austin, TX

They have great design options to choose .

Total Score 4


Quality 4

Trustworthiness 0

Responsiveness 0

KB Mortgage NOT recommended

  • Luziris B.
  • Verified HomeBuyer
  • October 15, 2020
  • Prosper, TX

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

KB Home - It would be great if could stay a week or two to check over everything

  • Steven M.
  • Verified HomeBuyer
  • October 12, 2020
  • Jacksonville, FL

It would be great if could stay a week or two to check over everything before signing. So you can see what need to be fixed or more attention received

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Amazing Experience

  • Satwik V.
  • Verified HomeBuyer
  • October 11, 2020
  • Austin, TX

From model home tour to closing the deal kb homes and all the employees (sales, design, construction) were honest and open to any questions I had and provided best service. I am completely satisfied with my purchase and would highly recommend for anyone.

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Camille customer service

  • Xaymara D.
  • Verified HomeBuyer
  • October 09, 2020
  • Mascotte, FL

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - delivered on time

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2020
  • Austin, TX

delivered on time

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

Quality Home

  • Taiwo S.
  • Verified HomeBuyer
  • October 05, 2020
  • Austin, TX

Our experience with KB Homes was excellent! During a time when our world was in disarray because of the Covid-19 pandemic, KB homes prioritized our home and finished it ahead of schedule. The workmanship was of the highest caliber and the project managers kept us updated with every step of the process and delivery of our home. There was no stress involved.

Total Score 5


Quality 5

Trustworthiness 0

Responsiveness 0

KB Home - Follow the construction of your new house step by step.

  • Margarito G.
  • Verified HomeBuyer
  • September 30, 2020
  • Manor, TX

Follow the construction of your new house step by step.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Couldn't Be Happier

  • Stephen S.
  • Verified HomeBuyer
  • September 30, 2020
  • Las Vegas, NV

I love my house and I love the whole KB experience! My wife and I bought our first home through KB Homes and we love it. Quality construction, trustworthy te, quick responsiveness to issues. The only thing I don't recommend doing is using their insurance company. Although it was a very great value, they sold our file to an offshoot insurance company that doesn't take any dogs with "terrier" in the name. Just inconvenient to have to find home insurance again. Other than that A+ ... Thank you!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Have current issues that were pointed out & not taken care of.

  • Michael R.
  • Verified HomeBuyer
  • September 30, 2020
  • Victorville, CA

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

KB Home responded:
Hi Michael, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - Paid attention more in the construction.

  • Edgar G.
  • Verified HomeBuyer
  • September 30, 2020
  • San Antonio, TX

Paid attention more in the construction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - The buying and building process went smoothly, especially considering

  • Gary M.
  • Verified HomeBuyer
  • September 30, 2020
  • San Antonio, TX

The buying and building process went smoothly, especially considering the challenging tines in which we live

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Extremely satisfied and proud home owner.

  • Russell K.
  • Verified HomeBuyer
  • September 29, 2020
  • Florence, AZ

Extremely satisfied and proud home owner. Love everything about our new home and enjoyed the entire home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Every issue that I have encountered has been acknowledged and

  • Bryan R.
  • Verified HomeBuyer
  • September 29, 2020
  • Lancaster, CA

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with KB - great home, great process.

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2020
  • Aurora, CO

Great experience with KB - great home, great process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5