KB Home Reviews

Some upgrades shouldn't be paid for. It is s desappointment. Already having issues with the backyard, water sitting in and my ceileing lamps falling off. I like my house but you could have done better

We had a wonderful experience with our salesperson Dianna. She was really great.

We like our home and area. All personnel are friendly and helpful.

KB is one of the best home builder in Las Vegas

For the most part everyone is helpful

Good model plans but quality of materials is average

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We have great experiences buying this home. The people we talk about our concerns are reliable and have taken their actions fast. The only thing we are wondering is why does our account is being transferred every month to different lending companies . We foound it hard to set up a permanent account to pay our monthly mortgage

They never seem to get the time frame right and each dept did not seem to speak to the other (eg sales, construction, financial). So be flexible because we waited 3 additional months from the original quoted completion date, but it’s what you get to design. So the process sucks but the final product we love.

Some slight issues here and there after moving in but KB has been extremely responsive. Thanks to Thom, Dave, Jesus, and all the people at KB for a wonderful home.

Overall good buy. Material quality is barely average. Upgrades are pricy.

Can recommend to others

Jeff from the sales office was very friendly and quick to respond to our needs. There were several things that had to be cleaned up after our walkthrough that seemed to be ignored but we were reassured by the superintendent that 1 year home warranty will cover it.

The quality of materials could be better. So glad that kB offers a one year warranty on the home. Great working with KB employees.

Minor flaws- but your staff responds quickly.

Was a good experience with all the KB representatives and I was kept up to date on every phase of the building process.

My buying experience was excellent. Very responsive and always available to answer my many questions. After being here for almost 2 months I notice that there are a lot of things are not up to par. Window that doesn’t lock, window with a very apparent hole in the frame, paint speckles on the floor, area by front door not coated correctly correctly, cover up was attempted with paint instead of fixing it right., baseboard missing in kitchen behind refrigerator, outlets with usb plug are difficult to plug in to but was told that’s just the way they are. Basically I feel there was no attention to detail and don’t think the home was thoroughly inspected before it was turned over to me. ... More

While there were some small issues with the build quality for the flooring, some of the appliances, and the plumbing, the overall home buying experience from KB homes was worth the price.

Actually I was not such a good experience because the seller did not place what I had asked for and never put it on. At no time did he contact me, for which I do not recommend it, as for the staff my house was not ready until the same day of closing, due to lack of communication

I need to say 100% satisfied with the service of the construction manager, New Home Sales Counselor, and Loan Department. The materials are good but could be better. The Responsiveness to issues is fast but not necessary the results are as we asked. The construction workers don't have enough attention to the details. Issues that I want to share with no resolution at our favor.: Asking for a better more capacity AC unit ( I will pay the cost difference), a lot of construction debris over already installed appliances (we asked for microwave replacement) and very bad quality grass. At the end, I'm finally happy with my house. Also, until now, the Warranty department is awesome. Let's see how is the warranty service during these next 2 years. ... More

It's the little things in life that matter most and the finish carpentry was extremely poor. Walls not plumb, messy grout lines, dings & nicks everywhere (interior & exterior). I also need to mention KBH's framing means & methods. KBH doesn't cover the whole exterior shell of their homes in plywood sheathing or board of any kind because their homes have been "engineered" and the sheathing is only needed in "certain locations" to meet the shear strength requirements. So KBH uses 25 to 50% less sheathing per home, saving them a ton of money but not necessarily the consumer. From a business standpoint I get it, but from a consumers standpoint KBH just seems cheap. Another small rub I had was the 24 inch on center framing (in lieu of 16" standard) for interior walls that aren't consider load barrier. Again, this is a cost savings deal for KBH, not the consumer. ... More

It would be helpful for customer service to address issues a bit quicker.

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Response to issues by KB is good but response by the subcontractor is not very reliable.

So first time home owner on my own. They delivered the home a few weeks ahead of schedule, but all fixes that needed attention took weeks to correct. I did have quite a few issues, but when I reported it, managers took care of it right away and were pleasantly attentive. Definitely a value for any one purchasing with KB. I would recommend that upgrades be done after closing . Costs are quite high for what you get with their design center. Over all, very pleased with my choice to purchase here. This review is after 2 months of occupancy. Used KB to finance and homeowners insurance.