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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11755 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11755 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great experience buying first home

  • Angel G.
  • Verified HomeBuyer
  • September 26, 2020
  • Las Vegas, NV

Great experience buying first home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Vs Used is always better

  • Casey G.
  • Verified HomeBuyer
  • September 25, 2020
  • Harbor City, CA

My wife and I have been searching for a used home for over 2 years. We couldn't find one we loved that was going to put us in debt for the rest of our lives. Fast forward to today and we are in our custom BRAND NEW KB Home designed just the way we like it. Our 1st son has his own room, grandpa does too and there is still room to spare. The community is amazing and everyone is so friendly. It was an amazing process from start to finish with everyone involved being beyond helpful, and not that fake helpful, but genuinely wanting to help. I cannot say enough good things about KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Response is lightning fast and work is exceptional

  • Monalyn A.
  • Verified HomeBuyer
  • September 24, 2020
  • Sacramento, CA

We've been enjoying our stay so far! The KB home management is over the top. Had a problem and issue and their customer service representative response is lightning fast and their work is professionally exceptional. Thanks to Rob R. (customer rep) for being so nice and considerate in resolving our issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Michael G.
  • Verified HomeBuyer
  • September 23, 2020
  • Tucson, AZ

Excellent price and workmanship

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Beautiful Home!

  • Oscar P.
  • Verified HomeBuyer
  • September 23, 2020
  • Georgetown, TX

I am so happy with my KB home. Its in a a GREAT location and is beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent Experience

  • William K.
  • Verified HomeBuyer
  • September 23, 2020
  • Palm Coast, FL

Excellent Experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Above expectations!

  • Jeremy C.
  • Verified HomeBuyer
  • September 23, 2020
  • Winchester, CA

KB Homes facilitated my first home buying experience with ease and reassurance.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Homebuying Experience with KB Home

  • Anonymous
  • Verified HomeBuyer
  • September 22, 2020
  • Allen, TX

The entire homebuying process from start to finish was a breeze with KB Home. Every question was answered in a timely manner, and the staff could not have been more helpful. The new home orientation was expertly handled. The home is well-built and everything is working fine. I would recommend a KB Home to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First Time Home Buyer Dream Come True!

  • Joshua G.
  • Verified HomeBuyer
  • September 22, 2020
  • Converse, TX

As a first time home buyer, my wife and I was very nervous, apprehensive about buying our first home. KB made our dream come true. KB loans dept, studio, construction personal, made our biggest purchase of our lifetime easy and understandable. I'm now a proud KB home owner!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home Buying Experience

  • Mitzie G.
  • Verified HomeBuyer
  • September 22, 2020
  • Clermont, FL

Everyone from sales team, design center team, to builder provided us with great service. Friendly, helpful, and very accommodating. Would highly recommend KB to friends & family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Check everything from top to bottom , this way you won't be

  • Jennifer M.
  • Verified HomeBuyer
  • September 22, 2020
  • Tucson, AZ

Check everything from top to bottom , this way you won't be surprised. Go see your home , ask questions.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great

  • Jeffrey W.
  • Verified HomeBuyer
  • September 22, 2020
  • Valley Center, CA

The process was pretty good, fairly streamlined.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great home and experience

  • Jason L.
  • Verified HomeBuyer
  • September 22, 2020
  • Maricopa, AZ

Great home and experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Ralph T.
  • Verified HomeBuyer
  • September 22, 2020
  • Palm Coast, FL

Fantastic experience all around

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Issues with work quality

  • Andrea S.
  • Verified HomeBuyer
  • September 22, 2020
  • Goodyear, AZ

While some items weren't immediately noticeable, we have quite a few issues with floor levels, improper installation of fixtures, chunks missing from door frames, loud air conditioner that vibrates bedroom wall despite adding additional insulation, landscape died before move-in, etc. We were supposed to be contacted for a 10 day and 30 day after inspection and never were. We had issues that were basically going to be ignored if we didn't push and are still awaiting fixes.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Our KB Home opinion

  • David G.
  • Verified HomeBuyer
  • September 22, 2020
  • Las Vegas, NV

Tyler and Alan were extremely helpful on helping us with decisions and addressing any of our concerns or issues. Due to the COVID-19 restrictions some Correspondence took longer in part as some employees were working from home and some delays with construction. We are happy with our decision to purchase a KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We love our house

  • Steven M.
  • Verified HomeBuyer
  • September 22, 2020
  • Katy, TX

Great experience seeing our home being built. Everyone took care off, no complaints just gratitude .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Staff was very helpful and on point

  • Genaro G.
  • Verified HomeBuyer
  • September 22, 2020
  • Salinas, CA

Staff was very helpful and on point

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So far so good

  • Sergio A.
  • Verified HomeBuyer
  • September 22, 2020
  • Round Rock, TX

KB has been so easy to work with. Any issues are resolved quickly and with compassion. We did several upgrades and it was def worth it! It saved time and money in the long run. I would recommend them to any future buyer.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buy Buy Buy , it’s a great community.

  • John H.
  • Verified HomeBuyer
  • September 22, 2020
  • Davenport, FL

Buy Buy Buy , it’s a great community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New homeowner

  • Sonia D.
  • Verified HomeBuyer
  • September 22, 2020
  • Davenport, FL

Very happy with my overall experience with KB home. Definitely would recommend KB homes to new potential homebuyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kb Home Team

  • Ana J.
  • Verified HomeBuyer
  • September 22, 2020
  • Hutto, TX

Gilbert , Dusty and Phillip were absolutely fantastic ! Went above and beyond for us would gladly work with them again !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

my experience with kb Home was very satisfactory not only in the construction but also in the excellent attention to the consumer

  • Bernardo L.
  • Verified HomeBuyer
  • September 22, 2020
  • Manor, TX

I recommend new buyers to maintain an active communication with the kbhome staff, so they can keep you informed about the construction and financing process,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything good

  • Santiago F.
  • Verified HomeBuyer
  • September 22, 2020
  • Richmond, TX

It was everything good for now, the house design are really nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty department unresponsive

  • Travis C.
  • Verified HomeBuyer
  • September 22, 2020
  • Fuquay Varina, NC

Not getting initial issues and workmanship defects addressed. Terrible communication. Unresponsive representatives.

KB Home responded:
Hi, Travis, we're very sorry for any frustration with your home and communication. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1