KB Home Reviews

This is the 1st time we have purchased a KB Home. We love our house but have had some issues with the quality of workmanship. KB has done their best to get things taken care of but it is somewhat frustrating when you purchase a brand new home and have to deal with issues. We are hoping that we don’t continue to deal with to much more in future but if we do we hope they continue to take care of things as they come up.

I’m pleased so far with the project manager and the responsiveness when I have questions and needs. On the other side the experience through the mortgage approval and closing has been the worst experience ever. The closing was pushed more than 2 weeks from the original due date because the loan processor/analyst didn’t even check the emails I sent with the documents requested until the original “day of closing”. Documents where sent multiple times. No updates whatsoever after the delay, every day was a different story or request and no “target” day to close the loan. Even the appraisal for a property of their own was delayed and coordinated super late in the process. I will never finance again with KB home ... More

Camille is awesome and very friendly. She always answered my questions. I give her 100 %

Paid attention more in the construction.

Every issue that I have encountered has been acknowledged and rectified by the organization. Rick, our local rep has done an excellent job.

The process was pretty good, fairly streamlined.

Happy with the customer service we received from beginning of project till closing!

My experience with Fred and his construction manager Russel, is the only 100% positive feedback I can give anyone I have came into contact with for my KB house buying experience. They both answered all my concerns in a timely manner and followed through with any repairs that were needed. If it had not been for Russel and Fred my rating for responsiveness and trustworthiness would have been lower. Thanks both for leveling out my negative experiences with financial and some on the sales team.

I like my new house buying from KB Home.

There were touch up things to be fixed to finish up the home. Joel was of great help and got it all done in a timely matter. Thank you!

Choose the upgrades. Saves time money and allows you to roll it into your mortgage payment. For the price we're paying for homes in CA, the upgrades will be worth it in the long run.

KB Homes has been great to work with. Everyone has been responsive and helpful. Our home is built very well and is high quality. We are very happy in our new house.

My wife and I bought our house while living in San Diego. Our sales rep Amanda and contractor Ryan kept us up to date throughout the whole process which eased the stress with COVID happening as I was unable to leave San Diego.

It'll never be perfect (finish work is mediocre), but for the price, you can't go wrong. After two new builds with DR Horton, KB is a breath of fresh air. We built our new KB home where we wanted it and how we wanted it. Lots of choices and lots of support from the building and warranty teams. One tip, DO NOT use KB Home Loans. Hands down the worst experience obtaining a mortgage EVER.

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

I purchased the model home and was quite pleased with the workmanship. The materials are of high quality and the style is classic.

Vaule for money!

Designed as selected. Overall, I’m happy with location and new home.

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

We bought our home while living in New York State. We were anxious and wondering if the builder would listen to us and correct any problems the building inspector found. They did! We are pleased with the home and would not hesitate to recommend KB.

The more I looked around the inside of my home their were a lot of areas that needed touch up or the correct sheen of paint.

There are many moving pieces in buying a new home to be built. KB helps provide the road map to get you from beginning to end and make the entire process as simple as possible. The wide range of homes to choose from as well as the ability to make interior selections made their homes a great fit for my family. Transitioning to being a new homeowner can be overwhelming, but the service teams continue to check in after you move in and are attentive toward issues that come up as well.

Make sure your house is built the same as the model. When you at the design center don’t aloud them to rush you with your selections.

Our Salesman, Scott and our Contractor, Steve, were/are perfect examples of what it takes to walk you through your project and do what it takes to do it right...give the best customer service possible. There were a couple others that did or said things that almost made us walk away. But, because of these two men, we are in our KB Home and we are enjoying our Home. Even now, after 1 1/2 months, our contractor, Steve, is following up on issues to make sure everything the way things are supposed to be.