KB Home Reviews

We love our new home. however there's been some issues and trying to get the builder to take care of it in a timely manner is proving to be difficult.

,missing surround system speakers in the celling

It’s okay

I am happy with my purchase for the location I bought my home in. Only complain is about the finishing of my home. For the price I paid, I expected better value in things like thermostats, a very cheap COR thermostat is offered, and that cannot be changed if you don't want to void the warranty. Another thing I didn't like about KB is that, lack of hook ups for ceiling fans and in built speaker wiring system. This doesn't cost a lot, but we were not given any choice to upgrade too, as we bought the home little late in the process. I think such things should be included in a home which is priced over a million dollar. ... More

Poor paint job!

I’m if you waiting to come and fix behind the old oven since the day I moved. They told me that they will take care of the issue ASAP. I’m still waiting.

There are indeed problems with the quality of the house. Many areas need to be repaired. The lock on the door has fallen off many times and the door is damaged. The main problem is that the house will tremble whenever a large car passes by!

The loan processor and agent Corey were helpful and responded to all my questions timely. The sales agent Susan was great as well. The issue is dealing with warranty. I have paint that is cracked, baseboards that are damaged, missing caps on the rain caps on the roof, scratched sink…the list goes on. I submitted these concerns in October and none have been resolved. I was given an in person appointment October 11th so I guess we’ll see how that works out.

Quality Check is not done properly. Many things have issues.

Home is beautiful, however, there were a lot of little details that did not meet my expectations for the price paid. Cabinets had issues, crown molding had issues, flooring seems uneven in some areas.

Sales staff are the best, but unfortunately the attention for other people with issues and concerns have to be better.

House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.

Overall, the experience was subpar. Everything was going great in the process up until the point we signed our purchase agreement. After that, we went to studio and picked out all of our upgrades. Options were mispoken for, for ex: sprinkler system/gutters not included and were told they were. We upgraded to all gas appliances and upgraded appliance options and somehow they mistakenly did not include gas drop ins for our most important appliances such as the dryer and double connvection oven. We paid an additional $6700 for upgraded vinyl flooring that was terribly placed in some sections(you can feel the vinyl move.) we paid an additional $3400 for our countertops and they were misplaced and uneven with completely obvious and terrible placement seams. Our kitchen cabinetry was not flush with the wall and our cabinet sticks out from the too of the cabinet and retreats into the wall about half ways in. We have cracks in evidently every room downstairs as well as some upstairs cracks as well. Our upstairs tub was likely not plum becsuse it drains extremely slower than all of our other tubs. Our sod/plants were dead upon recieving our home and were told they'd be replaced as soon as we moved in, but a month later we were still waiting for them to get estimates to replace it and not guarenteed that they'd fix it after they told us they would. We ultimately decided to come out of pocket to replace the dead sod and install a sprinkler system. We've been told straight up that the new drywall contractors will not come fix the last drywall contractors mistakes and that they're too busy to fix our issues. We were told all settlement cracks however the size are always addressed at the 10 month mark and not immediately. The date we tried to move in we noticed our furnace was not turning on and had to wait FOUR days for the "emergency line" to dispatch out an HVAC company to repair the furnace. The issue was diagnosed as a miswired unit, so it was impossible for KB Home to ever inspect and evaluate if the unit was even working before we were given the home. The walk through was fairly rushed so we could close on the property and to be frank the walk through was more just a highlight of the basic features of the home. We got bounced back from person to person and superintendent to superintendent until someone finally took the phase and finished it. Even so, we had an 18 month build. We purchased at the end of April 2022 and Closed Mid- October 2022. We didnt recieve the guarenteed closing date until two weeks prior. Getting them to schedule people accordingly to come make repairs has been a struggle because they never show on dates we are told. There is an underwhelming determination to help us fix the issues and it's almost like we are bothering them to fix issues that should have never existed and then persisted. It has been extremely frustrating to be told there is no time to help us with all these issues because they are too busy with other jobs. Its been over a month and many issues are still unresolved. We like our house, but we are just extrememly dissatisfied and disappointed in the worksmanship. Everywhere we look, there is something wrong. I dont think any new home owner would appreciate that. KB Finance was okay. They were attentive and tried to help to the best of their abilities. ... More

Materials are fine but they don’t check their work very well. Poor workmanship and I have to keep asking for updates on the fix because no one keeps up with anything.

For the size of this community, we wished there was more help after the sales. It’s hard for one person to manage the responsibilities and needs of so many new home buyers in a timely manner.

Mr. Chavez is phenomenal and once he temporarily took over the Harbor Dunes community, everything started to positively progress in the right direction. However, I’m still missing a bunch of items and no details on when those items will come in other than it’s on back order. Still waiting on several items to be fixed as well. Lastly, the subcontractors that KB Home hired to build, install, paint, etc… were very sub-par. And for the price I paid, I figured the builder would throw in a complimentary refrigerator, but I guess I should be happy I got something (blanket). This is not my 1st home buying experience and so comparing to my previous one, KB Home is a huge let down. I am very pleased that I’m in a new home, but probably should have done my homework on the builder first. Hopefully all future KB HOME homeowners will have a better experience. ... More

While we are overall happy with our home we are tired of hearing ‘that’s an issue with trades’, sorry the manufacturer is not helping you with that. 3 months into our home and the wrong size blinds, the broken cabinet and the dishwasher that will not dry remain a problem that the builder can’t/won’t fix. The builder hired the blinds company, the cabinet company and selected the manufacture of the dishwasher. Time for the builder to take responsibility for getting things fixed.

Take your time to check everything carefully before signing off. My brand new stainless steel sink has been scratch, also my counter top. The paint on my garage still showing streaks of white paint, My front doorknob has a different color paint than my stain door. At the bottom of my front door I can see daylight . I notice a hole on the ceiling in my closet. Painting looks like my 5 yr old nephew did it. The fence is poorly put together. Workmanship gets a F - …….

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

Was not happy with the craftsmanship put out by contractors. Sub par at best

The builder was great. The sub contractors work was rushed and not well done. Had to have workers come back multiple times to fix things that should have never been an issue. We are still waiting on things to be fixed after almost two months. We were told items would be fixed before we moved it and they were not. Now that contractors are busier it’s taking 2-3 weeks to get anyone to come back and do repairs. Even the guys sent for repairs aren’t completing the job. Materials like the upgraded paint and the standard countertops are poor quality

The home is beautiful but it’s been challenging fixing the issues from building them too fast.

Slow service, house was not fully ready at moving. Still no responses.

Asked the same questions, promised, but never got answers.

Ok experience so far. Thank u