KB Home Reviews

KB Contractors doing poor workmanship. AS Stated Before K-Mark Quality Parts stated as Upgrade quality. KB Only Cares about the Rating not resolving the issues THREE STARS bordering on 2

Sales team very helpful, unfortunately build quality is not meeting expectations.

Sales was great but when it came down to the building, that was a different story. The move in date got pushed around a lot. The communication was poor. There are still issues in the house that no one wants to address. I’m constantly emailing or calling. The customer service sucks!

prepare to be very patience!

Sales people are great, friendly, knowledgeable. Can't comment on the trustworthiness, I've only been in-home about 40 days, that's to-be-determined. Also to-be-determined is my opinion on the quality/workmanship, as I'm having an appliance issue already, as well as an issue with a window.

no pride in workmanship and cheap materials

The house was absolutely beautiful. The only issue was the front landscaping they kept replacing dead plants with 1/2 dead plants that died a few days later. Also why would the final customer service rep close a work order for plants that i refused to sign because the job was not done to my satisfaction. Also workers and supers and even the customer service rep coming to house without masks during a pandemic.

Many materials are damaged like countertop, kitchen sink, bathroom tubs, mirrors and because they are already in place, it's not possible to swap out so after care team worked hard to help me fixing those. Unfortunately many items weren't fixable so I'm stuck with looking at those damaged fixtures everyday. Quality of workmanship was bad, too. All the doors are not sanded well enough at the bottom and some didn't line up with the door handle hardware so had problem close fully. Painting was crappy with many running over drip marks on the baseboards. Tiles in the bathrooms are not leveled so some areas had a bigger gap from the baseboard. And the shower tub had many scratches on the outside. Walking showers didn't have enough space carved out for shampoo and conditioner. Overall, it just does not feel like a million dollar home. ... More

Too many issues, hectic experience. I could not honestly recommend this builder.

Construction work & material is very unacceptable. Wall cracks within one month. Nail inside carpet is too bad for resident's safety

These homes are built extremely fast and that comes with plenty of issues. Also comes with lack of quality of the home. These homes are pretty expensive and I have not been pleased with the quality of the construction work and the responsiveness from the construction team to get certain details of the time fixed.

Very disappointed for trust in their words.

Really need to make homeowner more involved in process

I work in construction and my jobs are never as messy as the job site was at my new house. Food spilled on the subfloor trash everywhere. I still find trash in my yard from the construction process. Sump pump was in the wrong location, electrical was not correct run, miss matched paint on closet doors, lots of drywall issues, tiles chipped and not grouted, door trim impropriety installed, broken appliances and the house was never properly cleaned before they turned it over. Very disappointed in the construction and delivery of final product, about 45 days after closing and still have outstanding issues. ... More

Honestly right now it isn’t going well.. I asked for a brand new house which I got thanks to you guys and we love it!! But the issue right now is the house got done about a month ago and were having bugs issues and there’s nothing really going on to fix the issue. My wife has been waiting for a phone call back since Monday and nothing has happened. A little disappointed.

Need a lot of rework done! Roof leaks floor squeaks on 2 rooms! Stairs sound like there falling apart. Window Not square! Paint falling off out side! Poor craftsmanship done with kB homes! Sad but true!

Some people keep their word others not so much.

Generally a good experience, there was some hiccups, but overall satisfied

They have great design options to choose .

Everyone was kind, but the house has many things to fix and several details and they have not communicated or told me when they come…

First we were three weeks past our estimated closing date. So we were expecting the home to be “finished” when we closed. There were numerous items not done or working. Heat did not work for over 5 days. Loaner Kitchen fan not working. Missing outlets in living room and outside. And the house had not been cleaned. They promised touch ups in thirty days, it’s been two months no touch up. List is too long to put here. We’ve had several phone calls with customer service and supervisor. They promise to get on top of it, but rarely update us. They also promise to visit and do not show up. Our neighbors have problems with their homes as well. To be honest, we love this area but would probably not would not have bought from KB. Definitely not recommending KB for any community. ... More

Great support from sales team but poor and slow support from construction, engineering and customer service during and post close.

Is a good experience to buy a house from KB but the quality and the response is very bad overall.

Schedule a pre-drywall inspection in addition to a regular inspection before closing

Responsiveness to issues is zero. They were supposed to have a 10 day walk through with me after packing into the house. They never did. I have called, gone to the sales office and reported issues in the new house and up till this moment nobody has gotten back to me. One of the issues I have is the toilet. It doesn't flush properly, nothing is occluded the passage. Probably an engineering error, I would guess. It's so frustrating that I just packed into a newly built house with just one toilet in a four bedroom house. This is really a bad experience. I wish I could talk to a superior individual in this organization. Can't recommend to someone ... More