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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11298 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11298 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Good Value for the money

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2019
  • Leander, TX

Price per square feet is lower than the market, therefore good value for the money.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great location.

  • Alfredo G.
  • Verified HomeBuyer
  • October 30, 2019
  • Fort Worth, TX

Great location.

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 4

KB Home - Overall great company to work with.

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2019
  • Riverside, CA

Overall great company to work with. They do need to work on there communication and timing . You can tell they rushed to get the job done

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good overall

  • Anonymous
  • Verified HomeBuyer
  • October 29, 2019
  • Dacono, CO

I love my house. I plan to live in it some time but if I were to buy again I definitely go with a KB home.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Good not Great

  • Richard S.
  • Verified HomeBuyer
  • October 26, 2019
  • Vista, CA

Overall, the home was constructed well. That said, greater focus on small details would have made it better. One example is the placement of the water pipes underneath the master bath sink. The placement takes usable space away from the interior of the cabinet. On the positive side, Rory and CJ have been great in quickly responding to issues.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Alure

  • Mitch C.
  • Verified HomeBuyer
  • October 22, 2019
  • Winchester, CA

Home should have been inspected for issues prior to my walk thru. There was a obvious electrical issue with the fireplace ( live wires laying inside the fireplace) that was a safety hazard. Was not fixed until we were in the home for 3 weeks.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

I Love my new home, plants and materials need upgrade options

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2019
  • Menifee, CA

the foam outside is terrible and the plants were not very well taken care of, but overall the house is fantastic.

KB Home responded:
Hello, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. Enjoy your home. --Brian

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Glad the Process is done

  • Anonymous
  • Verified HomeBuyer
  • October 22, 2019
  • Saint Augustine, FL

We were not thrilled with our realtor as the updates were always 2 weeks behind, we didn’t receive our mailbox keys once we closed and then I had to drive out of my way to get them to avoid my power being turned off, and we initially had to change lots from our original pick which put us a month behind. Our superintendent was awesome and really helped with our experience. He always addressed all of our issues and never seemed annoyed with questions or concerns. He kept us up to date throughout the process as well. Overall quality of home was good and I’m happy for the price, I was not ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Matthew was fabulous.

  • Rajesh D.
  • Verified HomeBuyer
  • October 22, 2019
  • Elk Grove, CA

Stay in contact with your the manager at all stages of the building.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - Great home

  • Gabriel M.
  • Verified HomeBuyer
  • October 22, 2019
  • Converse, TX

Great home

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

Punch list

  • Bob S.
  • Verified HomeBuyer
  • October 08, 2019
  • Helotes, TX

Punch list 2 1/2 months, not complete

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

KB Home - Not quality craftsmanship.

  • Marla R.
  • Verified HomeBuyer
  • October 07, 2019
  • Bulverde, TX

Not quality craftsmanship.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Experience

  • Anonymous
  • Verified HomeBuyer
  • October 06, 2019
  • Apopka, FL

KB does build with some quality materials like the ZIP system and the flexible water piping. However, most builders include 9foot ceilings as standard and walk in showers as standard but KB does not. Walk through was not handled as well as it could have been and the home wasn’t ready to close despite numerous reminders of outstanding items but had no choice but to close on closing date.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Great home, but..........................

  • Howard G.
  • Verified HomeBuyer
  • October 01, 2019
  • Jacksonville, FL

KB really needs to do a review of the landscaping subcontractors. Too many weeds in the sod, sod placed with gaps in between. It will eventually grow together, but will take a couple of growing seasons. Each home is elevated, which is good in case of flooding, but leaves a water-logged trench between the homes, after a heavy rain, which takes days to dry out due to sunlight only hitting the areas for a short time due to the zero-lot-line layout of the development. So far, I am very happy with the construction of the house.

Total Score 4


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Home

  • Jose A.
  • Verified HomeBuyer
  • September 24, 2019
  • Ceres, CA

Good experience

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

KB Home - Process was well communicated every step of the way.

  • Valerie R.
  • Verified HomeBuyer
  • September 19, 2019
  • Katy, TX

Process was well communicated every step of the way.

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

KB Home - top top!

  • Ahmed J.
  • Verified HomeBuyer
  • September 17, 2019
  • Kyle, TX

top top! keep it up

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Project manager needed

  • Hadassah B.
  • Verified HomeBuyer
  • September 10, 2019
  • West Melbourne, FL

expected better finish than delivered. Ok, but not great. small things not up to par. Need someone on site before closing to review the complete structure for finish - paint, flooring, install etc. House was not up to standards or readiness and cleanliness. Jess saved the day at closing.

KB Home responded:
Hi Hadassah, thank you for your feedback and we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Excelente... so far !!

  • Ibraham L.
  • Verified HomeBuyer
  • September 09, 2019
  • Universal City, TX

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

KB Home responded:
Hi Ibraham, thank you for your feedback! If ever you have any questions in the future please feel free to email CustomerRelations@kbhome.com and we will put you in touch with a representative. Enjoy your home. –Brian

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

First time home buyer

  • Jamarr J.
  • Verified HomeBuyer
  • September 03, 2019
  • Richmond, TX

As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

kB home buying experience

  • Shaeng V.
  • Verified HomeBuyer
  • September 03, 2019
  • Fresno, CA

I do not recommend buyers to go with KBHS lending. They are awful to work with. They do not communicate well with the home buyer to the sales office to the Title company. It’s hard to reach them and only via email. From sales office to customer service to construction, they were great to work with.

KB Home responded:
Hi Shaeng, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Good Experience - Buyer Must Stay Involved

  • Anonymous
  • Verified HomeBuyer
  • August 29, 2019
  • Vallejo, CA

I would refer KB to a friend or relative with the caveat that they must stay alert and involved during the whole process. If you don't understand something, speak up. There were several errors along the whole buying/building process. KB was responsive and corrected the issues after I noticed and mentioned the errors. Of note, I found a lack of transparent deadlines for making buyer decisions, with a then all of a sudden immediate need to finalize choices with a very short lead time. I had done my research early into the options I wanted (both within the KB design center and outside ...

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

House Purchase

  • Benjamin B.
  • Verified HomeBuyer
  • August 28, 2019
  • Houston, TX

Home is in good condition, there are details in the house that could have used some extra attention.

KB Home responded:
Hello Benjamin, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. – Brian

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KB Home - Very Good

  • Anonymous
  • Verified HomeBuyer
  • August 28, 2019
  • Sacramento, CA

Very Good

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great Company, but too many moving parts...

  • Marcus M.
  • Verified HomeBuyer
  • August 27, 2019
  • Fresno, CA

KB Home met and exceeded many of my expectations. But it seems like you deal with too many different people during the process and it can get extremely confusing. I did feel as though some of my upgrades were too expensive.

KB Home responded:
Hi Marcus Anthony, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5