KB Home Reviews

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

All has been pleasant till now’

KB Lending is the worst experience I have ever had dealing with a bank. Questions were asked of me that were truly degrading, and Tracy Bisig, the SR Processor, was the most unprofessional person I have worked with in my life. She NEVER called me throughout the process to introduce herself, and I kept sending the same information because she was not organized. I was never told I could purchase this property from a different lender because I did not meet KD Lending's requirements. I was forced to use my life savings to buy this property because I had no time to seek outside funding. I have been in staffing for over 35 years and have never dealt with an uncaring, rude, lazy, and flat-out disrespectful human as Tracy Bisiq. I pray that you speak with this woman regarding how she treats future home buyers and not string them along only to crush their dreams. I would not refer KB Home Lending to Horse Crapping Contest. The realtor, Jeff, was excellent, and building the team was just as great. Future KB HOMEOWNERS, you don't have to use KB HOME LENDING when buying a KB HOME and research your leading offers. ... More

Big thanks to Jeff, he was amazing! Thank you, Grace, for your input and patience. Rick, always on point and knowledgeable, Mark was good.

My experience was great until it came down to closing. The title person handling my home was a pain. She wouldn't get on the portal that my lender had setup for all paperwork to go to one place. She was uncooperative on that part. Certain things that could have and should have been paid at closing they wanted paid up front. Anything that KB Homes tell you as far what they provide. Be sure to get it in writing

I was so excited to be a new homeowner at Valencia Fivepoints. My realtor Rolanda did an amazing job helping us find our new home. She went above and beyond to make sure our deal got closed. I just wish some to the KB representatives made us feel the same way as Rolanda did. She made us feel like we belong in this community and our goal of being a homeowner was valued. Rolanda is definitely a gem for KB Home.

Jeff, Daniel , Paula and Belinda turned a frustrating buy into a very good buy due to there professionalism and caring attitude towardsour needs. They completely saved the day when they took over our loan. I"ve never had anything but good things to say about these four individuals.

Loan process was extremely repetitive, asking for the same documents submitted by more than 10 times. Even though everything was uploaded in KB portal, most individuals didn’t bother to look and asked for my personal/Bank/W2/Loan documents via email. KB portal seemed to have no purpose, even though we were made to believe to upload all our documents in. Design studio was great and so was Steve who worked with us after our home was done.

Overall good experience. I love my home.

We went into contract February 2022 with a promise of a completed home in May or June. It took until the end of September until our home was delivered and only after us calling and going to the managerial staff. We still have repair issues that are unresolved. Also KB puts such a low fence in the backyard that you can see into your neighbors windows. We are disappointed that a privacy fence was not part of our package. This is a $800,000 plus home that should have included that out of respect for the homeowners privacy. We love the house but are very disappointed. The only shining light was our salesperson who was incredible. ... More

I knew purchasing a new home will come with a few bumps and bruises and roadblocks, but all in all, it was good. A few minor things that needed to be worked on but Kasey has been on it to make sure it has or will be repaired.

Build times are longer these days. So plan on at least 9-10 months. The construction was done well and to our specifications.

Sales team was very attentive in answering all of my questions. Appreciate the knowledge and professionalism.

I'm very satisfied with my home.

Design studio being worst. Sales office and site manager and danny are the best .

My overall experience with KB Home was great, they are very helpful, and they were always there to answer any questions or concerns !

Our down payment wire was lost by KB mortgage for 5 days, living room texturing very poor quality and roofing subcontractor performance was way below par extending our closing by a month. Other than that, they were great overall.

As with any escrow there were some minor issues that came up. The big problem was the closing. Everyone at KB knew from day one what my drop dead move out date was for the home I sold and I was told no problem. Then I was told on the last weekday before closing that if I provided the closing statement and full down payment by Monday that I would be able to close late Monday and pick up the keys. I provided what thy asked for before 9am on Monday and was told everything was going smoothly. A couple of hours later I was told I may not be able to get the keys until Tuesday, which I could live with. We had taken Monday off in order to be available to sign paperwork and pick up the keys. Once they confirmed that we wouldn't get the keys on Monday we went into work. Shortly after I arrived I received a call saying that things worked out and we could sign and get the keys, so I headed home so we could drive up to Corona (an almost 2 hour drive for us), then the calls started coming in about every half an hour to 45 minutes changing from we can to we can't and back to we can again. This continued until about 2pm when I finally decided we had better start driving just in case we can complete everything. When we were about 15 minutes from the escrow company I received a call from them saying that they had been copied on all of the emails from earlier in the day and that they had no clue why they were telling me it would close as they still hadn't received the paperwork and nobody was communicating with them about it. I was told that the earliest they could do it was Tuesday and that we wouldn't be able to pick up keys until Thursday (Thursday is 2 days after I was to turn possession of my home over the the new owners). We turned around and started heading home while also calling KB who told us that we were definitely closing today and to ignore what escrow was telling me. So once again we turned around and started heading for escrow. Just as we parked in their parking lot I received a call from KB saying that we can sign the paperwork, but won't receive the keys until Thursday. Had we know this we would not have driven to Corona to sign as the original plan was for KB's notary to come to our home to sign everything. It was a little before 4pm when we arrived at escrow who closes at 5pm. I then had phone calls with the KB home loan rep, her direct supervisor and a couple of other people from KB who all refused to turn keys over as promised. I had been told the reason I couldn't get them on Tues was because it was too late and that I couldn't get them on Weds because it was a holiday. I found out later that the real reason was because the sales agent had already gone home for the day and that Weds was her day off and apparently nobody else at KB knows how to turn keys over) Finally the manager of the escrow company offered to call KB corporate office and get someone who could help as I was refusing to sign and was ready to back out of the deal altogether if I wasn't getting keys as promised. Went back and forth with that person for a while who was also refusing to guarantee I could get the keys. About 4:45pm I told him that I was walking out the door unless he sent me an email stating that if I signed the paperwork that I could pick up the keys and he said that I had to sign before he would. I then told him that if I signed that I lost any leverage I had of getting the keys and he said I already had lost my leverage as it was almost 5pm. I then reminded him that this particular home had already fallen out of escrow once before we made an offer and that while I realized I would loose my earnest money that I would still have plenty of money from the sale of my current home to purhase one from one of their competitors. Within in minutes I had the email guaranteeing me the keys that night and we finally closed. ... More

This was our first time purchasing a home and to say it was stressful would be an understatement. Nevertheless, the team here at KB had our back especially the builder Jeff.

Buyer beware. House was great, great building superindent ( very important). Land services were shoddy. Landscaping was terrible. Lot not level, large drop off but on my property.

We need a four wheel drive to get into the house for the driveway is to deep. Jesse was very good.

Everything during the home buying experience was great in the beginning I didn’t have any issues with the selling agent at all she was very responsive to any questions or concerns I had, I can’t say the same thing for my loan officer and I have tried my best to put myself in her position as far as having the amount of buyers to deal with at once towards the end of the process I wasn’t getting a response like I was initially many times my text would go for a day or two before receiving a response phone calls sometimes would go straight to voicemail, my number one concern around this time was the interest rate was starting to go up and there was no discussion on locking in or a plan to talk when we will long story short I ended up locking in on a random phone call at the height of the interest rates, I felt ignored at times. I know my experience will be different than others but having to settle for an interest rates at its height really bothered me and made my experience very poor. Every other department did their job as expected. ... More

Thomas was great to work with and very responsive to our needs and concerns Others should know that build time did not meet times that were promised

Be ready to wait with all the C-19 issues

When we signed to buy our home, we were told verbally that our slider would be a foot shorter and the downstairs bathroom would no have a window. However, we were not told the gutter on the back of the building would be eliminated. You may say that the salesperson didn’t tell us. Fact is, it should have been in writing all the things the models and already built homes had which would be eliminated. Nothing. We could actually sue for the shorter slider and the window and gutters if we wanted because we were buying what appeared in the model and the already completed homes.