KB Home Reviews

Overall, the quality of the build is great. Because the house is so basic, you're inclined to upgrade a bit. Decided to upgrade light fixtures in bathrooms and dining room. Big mistake. The bathroom fixtures were not centered to the sink and are closer to the wall. So much for having a design element. In addition, We were stuck getting a Lot that we didn't want, but agreed to it because we were told we could build a certain design on that lot (Farmhouse), which is the design we wanted out of the four choices. Two days later, we were told that we could no longer have the Farmhouse and that we had to have a certain style (Italian) because supposedly the plans were already submitted to the City. I feel like the plans would have had to be submitted much earlier if that were the case and that the Sales Agent must have known it was an Italian lot before telling us we could get a Farmhouse. Unfortunately, not being able to choose the style of home really messed with our experience as it's an option that is used to entice buyers to purchase with KB. The home wasn't 100% ready when we moved in, but the Superintendents (I went through 3 in the span of the 6 month build/purchase process) did follow up to make sure our concerns/questions were answered after moving in. Overall, happy with the home, not with the process. There's definitely lot of room for improvement. ... More

Pretty good so far. Time will tell.

The responsiveness has been amazing. They've had challenges given I moved in just as the city was going into the "safer-at-home" measures. Having said that, I'm finding so many nail holes not filled in. I see what looks like flakes on the walls, but when I touch the flakes, they are actually poorly covered nail holes that when touched flake off to show the underlying drywall and nail. I have a shower stall in the master bath, but the tile cuts are uneven making it look like the work was not done by a professional. It was a difficult decision to buy a house in this price range - I think I expected the few upgrades that were done to be impeccably done. ... More

In short, good experience with KB, the service, responsiveness. Would recommend the team and ease of doing business anytime. From a value and workmanship perspective, I think they are mediocre; some paper-thin walls (sound), rushed finishes, carpet tags and bolts missing (though again, good service to fix). I think value (price) is ok for the Bay Area. But for the $ I would expect better materials.

Have had multiple customer service requests to be fixed after closing, however KB seems to be very responsive to those requests to get them resolved. Windows replaced. Still waiting call from company for Microwave to be replaced, stove clips to be installed (Customer service turned it over to appliance company as of 2 days ago), cabinet door replacement and a few door/drawer fixes scheduled Dec 31.

The process with Kb Home has been interesting. On one hand, there are very nice floorplans and lots of options to semi customize your home. However, my experience was a bit challenging because no one shared details with me of the KB Home process. There were disconcerting moments with the sales department, design center, and with the loan processing department, in particular. I have had several challenges getting a response on some issues and currently even with the title company that KB Home uses.

There were issues not accurate represented before or during the final walkthrough. Primarily, there is a significant termite infestation throughout the entire neighborhood. Another issue is the water meter was completely broken and is still not fixed. KBHome never even informed me of this issue, I learned this when the water utility company told me they can't setup an account until it's fixed. With that said, I am still happy with the home. You generally get what you pay for. Important too is that KBHome is significantly better than other production home builders in the area.

I was expecting a higher quality on materials as well as working. It seems to me Model houses were better

Do not use Kb lender , they don't know how to calculate mortgage payments ,certain people don't calculate correctly and even told when there wrong. This was also addressed to Nick the manager and still the issue is occurring.

The whole process of purchasing this house was a 9 out of 10. Until we started recieving threats to close the house or encure financial penalties, even tho the house was not ready. KB Homes wanted the closing quater to look strong, so deemed it necessary to harrass us to close before the end of February. Prior to this encounter we were activitly talking about but the house next door to add to out portfolio. Due to this experience we will not be buying from KB Homes ever again.

Angelina, the sale person is an angel, very knowledgeable and helpful. Treat my buying like hers, very kind and caring. House is good, wish there is more bathroom compare to amount of bedroom. WILL NOT buy through KBHS loan -very pleasant in the beginning but very dishonest. Make you to sign and says she will fix but continue to drag with same price. NEVER EVER sign something that you didn't agree.

I believe since my community was brand new, I experience unusual circumstances. My move-in was delayed by 2 1/2 months due to now power available to the community when I finally moved in no cable or Internet was available for a month and a half however the sales team was amazing so I can’t penalize them for any mishaps I feel next time, the builder should communicate with the city, and make sure everyone is on the same page so that all the utilities and amenities are available

The biggest dismay I had was in the time stated between closing date and when it actually occurred, which was about 4 1/2 months later than was stated to me. This of course lead to unforseen expenses both in storage and lodging for the unexpected amount of time which passed. Closing dates were moved 4 times before it actually happened. Hotel expenses are high. Also, better quality control upon completion of home is desired, i.e. cleaning up paint on floors where it bled over, making sure there are no cracks in light switch hardware, tighten bolts as needed to avoid repairwork within a short time after closing date. Also, window screens were missing and put in after move-in date by the home buyer, these kind of finishing touches were missing and desired by new homeowners ... More

Our house did not have the upgrades we selected at the studio. We realized that only after closing. They haven't fixed it yet and is delayed for ever. Rest everything is good so far.

Sales person and building superintendent were great to work with.! The VA lending process was hard! Lending officer’s were helpful in straightening that out!! Thank you to all.

Make sure you view construction carefully. A lot of issues still with house. Some areas are not even. It’s been a month and still trying to fix issues.

Sales rep was prompt on lot and model availabilities. Design Center appointment was exciting and handled professionally, but responses after final appointment were not responded to. KB Home Loan team was great to work with and received prompt feedback. Superintendents resolve issues as fast as they can but at the mercy of the contractors. Many contractor quality and workmanship issues found during the build and after closing (aren't these supposed to be caught and fixed prior to closing!?). Unfortunately, from observations and experience so far, if you rate internal KB surveys with avg or low scores you put yourself at risk for slower to no responses to issues during your warranty period. ... More

Working with KB staff was great. Every person from sales, to studio, to construction was great. In fact, I had no complaints at all until we moved in. There are several cosmetic issues in our home which could/should have been taken care of before we closed but we were on our 7th closing date and just couldn't wait any longer. Annoying things like paint on the carpet to more significant things like large gaps between the siding and top of the windows which I've already had to address personally. The only thing keeping me from a 5 star review is the lack to attention to making every detail perfect. ... More

The home build itself is wonderful and what we asked for. The process of buying the home was the hassle. There was major communication issues with every aspect, KB reps, finance personnel, approval office, etc. There needs to be better communication to make the home buying experience with KB Home a wonderful process and experience.

As a first time buyer, KB streamlined the process.

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

We love our new home.

Overall experience was great.

Pretty good experience so far.

You guys can do better. KB is a big corporation. I was expecting great service and quality. I am disappointed with the whole experience. This is not my first new home I purchased.