KB Home Reviews

People are good. Quality of construction is ok.

KB is a good builder.Contractor will work with you.Make sure and know all that you want and install before you purchase and visit the home frequently during the build.

The builder helped us allot

Issue have still yet to be resolved even after did the last survey. You would think they would jump right it after my last survey. There is really no sense of urgency to resolve my concerns.

Overall we are happy with our home. Specifically we had a great experience with our sales person James who continues to go above and beyond with communication and service. Our first studio visit was rough. We found out on our second studio visit that the studio rep from the first visit had added extra features we didn’t ask for. Thankfully we caught it before everything progressed to construction. Construction has a few problems. They resolved most of them but a few problems remain. The first problem was they confused the flooring in two of the rooms. Thankfully they fixed that before move in. One problem is they never pressed the yard. They said it rained too much and they couldn’t do it. The backyard is very lumpy. They came back after we moved in and rolled it but it was too late no changes were made. Edgar has been helping us coordinate these efforts but we’ve lived here 6 weeks now and it’s still lumpy and probably not getting better. Every time I speak with Edgar he makes sure to remind me to give him a five star rating, but I don’t think this was five star service. All of these complaints are accompanied by a flood of great things. We love the house and we are overall pleased with the work that’s been done. ... More

Not bad for a budget mindset.

Stipulate your issues from the start and demand contact at least once a week for updates. Do not stand for getting bullied for using your own lender. I recommend Rocket mortgage. After your deposit with KB, you have 30 days to back out, threaten them that there are other builders waiting for your business.

Construction crew was awesome. Sales staff and loan group was less responsive. Once moved in, we have noticed a lot of small issues that seem to be from rushed work.

For the price I paid for my home. I am very surprised of a lot of the issues, that I am coming across. And, when advising of the issues, I am not getting them resolved. I asked, since I am not getting issues resolved, if my warranty be extended. I was advised no.

Sales staff was amazing with helping find a lot and floor plan that fits my needs. After that we took a wrong turn somewhere. Once the slab was poured, I identified an issue missing with a missing the rewire for the floor outlet (contract stated before slab). Brought it to the builders attention, his response was it should be there if it's on the contract. Fast forward a week or 2, they had to cut the slab for wiring, bit it was in. During the build had typical issues that were address prior to closing, normal finishing issues. Moving on to closing... So we had a closing date scheduled and there was an issue with the carpet padding that prevented my final walk through, I was not notified until the day before the walk through that it would have to be rescheduled. Keep in mind these walk throughs are during my normally scheduled work day, which the builder knew I had to take the day off to attend. Move forward to the second scheduled walk through, they tried to cancel the night before yet again because the builder had a scheduling conflict, not sure why because he chose the date for the second walk through. My agent talked them into letting us do the walk through with the selling agent and have our inspector do his inspection. Inspection was good only a few minor issue they had already identified to be fixed, horribly laid sod and cosmetic issues which is not surprising since it was a new build. Addressed concerns with the builder and he was happy to "take care" of all the issues. Due to these issues they tried to push my closing date over 30 days due to a total of 4, yes 4 scratches. Glass was scratched in the shower and 3 scratches on the cabinets. We worked through it and closed in a reasonable time, but the lawn doesn't appear to have been fixed, there are large gaps in the sod which I am afraid could injure my kids ankles or pets. Figured I will end up redoing the entire yard so not a big deal. Now that we are moved in I receive a notice that I have a very minor HOA fee that is past due and will begin to be a big problem if it is not paid in 30 day. The information at closing was incorrect and that the closing agent, title company, or finance company someone from the builder provided incorrect information and all fees were not paid at closing (not a big issue, and very small amount of money but it should not be an issue at all since the people who created the closing contract either work for or are contracted by the builder's company). That is what happened to me and may or may not be an isolated iincident,I cannot speak for other residents. It is a nice community, and very quit minus the construction during the day, which is to be expected since they are still building. ... More

I think that I need a min-course in how to use the Smart features in my home. Also the backyard seems sloppy because there are holes in the sand and it is uneven.

Quality at delivery time is slopy, could be more neatly delivery. Bricks could show better craftman ship.

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

The home is absolutely beautiful. The entire staff from the construction team to the sales team are professional and friendly. There are some issues with its corporate management. They are non-responsive. Happy with the home but not happy with how certain concerns are handled or should I say ignored.

Matt, Peter and Roger are great at what they do and very pleasant to work with. They are the team that build your house from ground up. Unfortunately for them, the sales team and K.B.H.S, fell significantly short in providing satisfactory customer service. My wife and I felt that K.B.H.S and the sales team were unprofessional and careless. They had their own agenda and did not work with our needs. K.B.H.S told us that we were asking too many questions and it was starting to upset their upper management team. Keep in mind, the questions we were asking were as follows: 1.What is the difference in rate between 15 year fix and 30 year fix? 2. Will they match interest rate with a competitor? 3. Please provide a breakdown of interest between the 2 options? 4. Would it be better if we do a jumbo loan or a conventional? Apparently, these four questions were enough to upset the upper management of K.B.H.S. One week prior to our closing date, K.B.H.S told us we do not qualify for the loan and there was nothing they could do about it. At this time, my wife and I were forced to look into other loan companies and got approved with Cherry Creek Mortgage. As soon as we got approved my Cherry Creek Mortgage company, K.B.H.S said, "We have great news for you, we can match what Cherry Creek Mortgage is offering you." However, K.B.H.S was forcing us to close with them because, they told us that if we can not close with them on May 24th, each additional day will cost my wife and I $600 in penalties. Anyways, I can go on and on. In short, do not use K.B.H.S and make sure you get your own real estate agent involved. Do not give them the entire control of the sale, cause they are not worthy of such trust. The rest of the team was spectacular though. Truly one of a kind. Thanks again to Peter, Matt and Roger. Keep up the great work. ... More

Builder bless non/negotiable in price for faults they did during construction and didn’t want to take any accountability.

Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. I just dont know what part of that bill I'm going to be stuck with. It's just stressful to deal, especially with such a busy personal life. There are other things, such as no mailbox setup,etc that just makes me shake my head. ... More

The staff of KB Homes are very courteous and humble

They were not super responsive after the contract was signed. Also, once the home closed, the responsiveness dropped to 0. There was no guidance on whom to contact in case of unforseen situations. However, it's been just a few months since the home was ready. Let's see how things go as the home ages.

Home seems well build.. we have an outlet that should be half hot that is not, so we have a wall switch that does nothing. We never got a 60 day walk thru we were told we would get..

Noticed crack in bedroom window. Informed salesperson, who stated the replacement window was on order. During homeowner orientation, noticed blinds were placed over broken window. The Superintendent of construction was not aware of the issue. So, who ordered the replacement window? Was not made aware of non-delivery of mail. Was informed by different salesperson, 2 weeks after closing of mail delivery issue only when I inquired about time of delivery. This information should have been disclosed at closing. Two months after closing, still have to go into post office to retrieve mail. Such an inconvenience. Overall, good price for value paid. ... More

The Loan process was a nightmare

The process was pretty simple and the timeline that was provided for our new bill to be finished was accurate. The sales office was always accommodating and welcoming, and honest about different questions we had including upgrades. Once the final walk-through was complete and we moved in, that’s when he realize the quality of work and craftsmanship left much to be desired. Overall, we felt slightly disappointed after moving into our new home. However, these are usually single-family starter homes so somewhat to be expected.

It sounds like you're experiencing issues with low-quality materials and inadequate plumbing in your new home. The small pipes leading to low water pressure can be a significant inconvenience. the sales team is being helpful and help in the buys process which I greatly appreciated.

I like my home and most of the process was good. However, when an issue arose, that KB had not disclosed to me in a timely manner, it was made clear that I was not as important as their bottom line and that "Business was Business" per Jerrod in Management. It was 3 weeks before I was due to close. I think Jerrod would have been happy if I just walked away. It left a really bad impression and undermined all of the good things and good people that work for KB. Kudos to Darin, Sarah, and Tom. They were great. Amanda in closing was slow to respond which made doing a cash deal really difficult. I've been in my home 2 months now. I am still waiting on some "blue tape" items identified at final walk through to be completed. ... More