KB Home Reviews

There are lot of exceptions and issues after our closing. Chris - our warranty manager was extremely helpful in trying to sort out the issues, but still the delay in exception lists are unacceptable. Also, the quality of the materials are not up to the mark.

Overall, we love the property. However, due to delayed timelines, it seems that construction process was rushed. The interior of the property did not go through a deep inspection before releasing it to us. We have several issues that should have been caught through internal inspection prior to releasing the home. The construction team particularly Danny has been extremely helpful. In addition, third-party company working with KB to resolve issue particularly Richard is very helpful. Sales experience needs to improve. They should over communicate and keep in close contact with the customers throughout the home buying journey. This way customers have an overall improved experience of buying future homes. ... More

They was ok ,but could do better on the quality of their yards and construction workers work. But overall I give them a 3

The date of closing was pushed almost 3 months. The response for the delayed closing date could have been handled better. Other than that issue the overall buying experience was fair.

KB Homes has great selection of features for the home. However, everything costs money: you want lights in a room? It is going to cost you. You want lights in the kitchen and living room? It is going to cost you. It does NOT come with lights, only outlets for "lamps". Be aware of the great variety of options available, as they can be costly and increase the home purchase price significantly higher. Overall, so far, great quality home (2 months in). Also, plan for significant delays. If they expect the home to be "finished" by a certain month, plan at least 1-2 months more of delays. That way, you'll have somewhere to stay. ... More

My sales rep, Sara S., was absolutely wonderful. She was very responsive and attentive to any issue or question i had, even on her off days.

The value of the house was great, but the quality control of the workmanship was poor and responses to issues didn't get fix in a timely manner.

It has been long but over all I'm content. I just wish they responded faster to issues

We have had 3 consecutive new homes built. This by far is the worst experience of all! Materials are adequate yet the workmanship is poor.

The quality of the finished product at final walk through was not as expected. The project manager did not seem concerned that this final issues we pointed out 2 weeks before closing were not fixed the day before we were to close. We had to beg them to get the issues fixed 24 hrs. before closing. We have also had a number of issues after closing. The driveway needed to be redone twice and the roof leaked into the home and things got wet inside. Other than that we like the home and the floorplan works well.

I felt the house was rushed , lots of cosmetic issue that can be avoided. Missing items

I Had a decent experience. Best part was how consistent the property manager at Carter landing Keri was. She was the best with keeping me informed of progress of the home while it was being built . I didn’t care for how inconsistent the superintendent was. Seemed like he was overwhelmed with his work load. He could use an assistant covering so many communites

Homebuyers should keep in mind that they are not just buying but building the home of their dreams. As much as there is a Purchase Agreement, homebuyers should be more aware and should have a full understanding of what the terms truly are. There are provisions based on a timeline. However, if you are not 100% decided nor are you 100% satisfied with the product, you do not need to accept or agree with anything.

Overall the sale manager was the best experience; but as a customer we didn’t have the option to change certain aspects of the house to make the overall experience rememberable. Experience was overall basically you buy as is; which was unsatisfactory

The overall workmanship needs improvement. We were hesitant to close on our home, but was assured that these items would be corrected once workorders were submitted. Our lawn has drainage issues on one side of the house, which we were told would be fixed, but hasn’t been. Doug, our sales rep, has always been great with checking in on us and making sure we are okay. I would give him 10 stars off we could.

Construction team lead by the superintendent was awesome I would give them 10/10. Sales team I would not recommend. One of the workers were not knowledgeable on the models and seemed to just say what we wanted to hear. The Mortgage lending process could have been a lot more efficient. One of the staff would never answer her phone and seemed to be unorganized.

I was happy buying a new home but now after a couple months I am feeling somewhat discriminated, there was options which was never offered or told I could get, I did some research with a few neighbors and found out they were offered those options to them.

They push to get house closed before issues are resolved and state the warranty process will take care of it.

The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.

Material this house used was cheap even we paid for upgraded

The salesperson we dealt with was not forthcoming about the true price of the home or the options we would be getting in the home. Our concerns were not addressed properly until we reached out to higher management on our own as our sales agent would not do it. Once we tried to be made whole and expressed the concern to her manager, there was nothing done about it and we were made to feel like it was our fault and we were stuck. Outside of the sales agent and her boss that we dealt with, everyone else was great. Especially the project manager/builder. He took all of our concerns seriously and if there was nothing that could be done, he took the time to explain why. He was great! ... More

As owners we have had to deal with numerous issues, from paint , drywall, cabinetry, hardware, and electrical. It has taken a lot longer than we think it should have to resolve these issues. We're also lucky that we have somebody in the house to be there for all of these various appointments that have had to be made to take care of these issues. If not, either my wife or I would have missed quite a bit of work to be at the house.

While some items weren't immediately noticeable, we have quite a few issues with floor levels, improper installation of fixtures, chunks missing from door frames, loud air conditioner that vibrates bedroom wall despite adding additional insulation, landscape died before move-in, etc. We were supposed to be contacted for a 10 day and 30 day after inspection and never were. We had issues that were basically going to be ignored if we didn't push and are still awaiting fixes.

After choosing to go with KB Home to build my very first home, I must say that this experience could have been better. The property looked good until my family and I moved in. There were a few inconveniences inside the home that had to be fixed. Plus all the midges or blind mosquitoes that were inhabiting the house when we moved in. And don’t get me started on the untreated pond behind the house. I believe that a little more due diligence could have been placed into the workmanship of the house and the area around it specifically that pond. Overall the experience was “ok,” definitely not great. This experience actually made me rethink ever building a house. I don’t see myself recommending KB Home to any of my friends, family or anyone to be honest. ... More

Overall value is good, but minor issues are being found the longer we live in the home.