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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11538 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11538 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Seamless Journey

  • Arnetranice W.
  • Verified HomeBuyer
  • June 13, 2025
  • Cypress, TX

A Seamless Journey to Our Dream Home From the initial consultation to settling in, our homebuying experience was exceptional. The builder's team was transparent, communicative, and committed to delivering on their promises. They adhered to timelines and ensured the quality of our new home met our expectations. The craftsmanship is evident in every detail, and the value we received far exceeded our investment. The builder's proactive approach and dedication to customer satisfaction made the entire process smooth and stress-free. For prospective homebuyers, we highly recommend this ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience. Beautiful home.

  • Cassie H.
  • Verified HomeBuyer
  • June 12, 2025
  • Tolleson, AZ

James and Robert were great to work with. Very patient with all of our questions and requests. We love our new home. Everyone we worked with through KB Homes was great. Would buy again from them

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent

  • Mary C.
  • Verified HomeBuyer
  • June 11, 2025
  • Caldwell, ID

Excellent teams. From. Sales office Greg. Field office manager what was going on in your home. Tom And also KN Loan department best experience I ever have had buying a home. And when we were given our keys the gentleman Bradley has also followed through and anything we n deed or weren’t sure on he was here to help. I would recommend A Home Built By KB one hundred percent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lori

  • Endyia H.
  • Verified HomeBuyer
  • June 11, 2025
  • Buckeye, AZ

1st time homebuyer and experience was easy and quick thanks to Lori and the KB team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great job. Great response. Time the way Customer Service used to be.

  • Silvino N.
  • Verified HomeBuyer
  • June 11, 2025
  • Riverbank, CA

Low process was a train and one and I’m going through a couple different avenues and that parts is a pain in the butt. Since then. Once she moved in, everything has been great. Couple little things. They got taken care of immediately. With a fast response time again just the way Customer Service should be.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

CHANDRA

  • Chandra K.
  • Verified HomeBuyer
  • June 11, 2025
  • Surprise, AZ

I wouldn't dare buy a KB home again in the future. The quality of material and workmanship is poor. I had to monitor every week to see if things were done well. Even after that, I ended up buying a home with a terribly bent incoming air duct, and a lot of wood studs broken or not put right. The worst thing is that they cheated me with the lighting by installing some cheap red lights all over my home. I had to spend a lot of money replacing them.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 3

Awesome

  • Regine S.
  • Verified HomeBuyer
  • June 11, 2025
  • Riverside, CA

Superintendent tony was so awesome he has everything handled.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good so far, with the exception of what I explained in the review.

  • Grace L.
  • Verified HomeBuyer
  • June 11, 2025
  • Lillington, NC

Last Sunday for the first time we were going to use the washer and is not working. It doesn't start.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 3

the work and quality were great.

  • Leon F.
  • Verified HomeBuyer
  • June 11, 2025
  • San Antonio, TX

everything went well, thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience. Highly recommend

  • Diamond K.
  • Verified HomeBuyer
  • June 11, 2025
  • Las Vegas, NV

Everyone from the sales team to the superintendent did such a great job of keeping us informed of the entire home buying process. Highly recommend using Melissa and John. They made the home buying experience an unforgettable experience. We are very happy in our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Spencer karry Derek end ms dan

  • Michel N.
  • Verified HomeBuyer
  • June 09, 2025
  • Green Cove Springs, FL

I think is the best decision to buy a house with KB because Spence end Kerry they gave me a lot of ideas to help me choose the best house ms Derek he helped me a lot with the documents to make everything very easy for closing ms Dan it’s very simple it’s a star thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Quality and Service from KB Homes

  • Sekhar C.
  • Verified HomeBuyer
  • June 08, 2025
  • Lathrop, CA

Our experience with KB Homes has been overall very positive. The quality of the home is best in class, and the value for the price is exceptional. They’ve been extremely responsive to any issues, proving themselves to be both trustworthy and customer-focused.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home and community

  • Samantha J.
  • Verified HomeBuyer
  • June 06, 2025
  • Homeland, CA

The community is beautiful. Efren with KB homes was great to work with. Very responsive and quick to resolve issues. The home buying process was easy and quick. All the people at KB Homes we worked with were professional and easy to talk to.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love it

  • Arnelle C.
  • Verified HomeBuyer
  • June 04, 2025
  • Lancaster, CA

Being a first-time homeowner, this experience and the whole process was overall easy and stress free. All the questions I had were answered. The team I had really helped us in every way they possibly can. Very satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Saguaro heaven kb homes

  • Ivan C.
  • Verified HomeBuyer
  • June 04, 2025
  • Tucson, AZ

Moving in i had little stuff to be fixed here and there but still love the house,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

After sales service is poor.

  • Lena F.
  • Verified HomeBuyer
  • June 04, 2025
  • Henderson, NV

The carpet pad was upgraded and paid for but did not meet our expectations. The garage door makes a loud sound.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Love our Custom Homes, it was the best 8 month wait.

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Surprise, AZ

The customization was great, the other buiulders were not offering that option. We got to add or subtract everything we wanted. No package upsells. The options were great, there could have been a few more, and the cost of some of the upgrades were priced a little too high for us. We did them after close for cheaper. But the attention to detail we had with our Superintendent and the Sales staff the KB realtor was one of a kind and really made this experience amazing for us. The home is beautiful we are in love with it! we kept remembering that every builder uses the same crews to build their ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes

  • Jan T.
  • Verified HomeBuyer
  • June 04, 2025
  • Jarrell, TX

Everyone was great. We were buying from out of state and Stephen and Clint made sure to send us pictures weekly showing the progress of the build. Cortney was also great in working on our loan. Clint has been more than helpful post build. His response is amazing replying and addressing any of my questions or concerns. I would highly recommend KB Homes to anyone looking to build ond/or buy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Randy!

  • Edward F.
  • Verified HomeBuyer
  • June 04, 2025
  • Buckeye, AZ

Carol and Randy we’re amazing highly recommend them to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Awesome service

  • Sasi M.
  • Verified HomeBuyer
  • June 04, 2025
  • Las Vegas, NV

Awesome service, very helpful and responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Alyssa L.
  • Verified HomeBuyer
  • June 04, 2025
  • Vacaville, CA

We love our new home and thankful that it worked out. Everyone was helpful through the process and shout out to Brielle for looking out for us and being so attentive. We had a very bad experience with another builder and when we walked away from that, we were blessed to find KB Homes. The experience was totally different and very good. We are so thankful that we chose KB Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB workers

  • Melissa N.
  • Verified HomeBuyer
  • June 03, 2025
  • Alvin, TX

Everyone that I got in contact with was polite, quick to meet my needs, and they even checked back on me

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What was fixed was done in a timely manner.

  • Shawn D.
  • Verified HomeBuyer
  • June 03, 2025
  • Lancaster, CA

I appreciate the work that was done on my new home. What I did not like was that the builder came to the home and stated that he would have something fixed and that we would get our home cleaned for free, but later I got a email that stated that there was a claimed for fixing an item and for house cleaning, when we did not ask them to do either. The project that we asked to be fixed was not in the claim. But other than that I am happy in my new home.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 3

Neal

  • Neal M.
  • Verified HomeBuyer
  • June 03, 2025
  • Maricopa, AZ

I am not really pleased with the response of the warranty issues that we’ve had with the house

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Great customization options.

  • Justin S.
  • Verified HomeBuyer
  • June 01, 2025
  • Clovis, CA

Head a great experience with KB. We appreciated being able to choose from a wide variety of customizable options.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5