Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11589 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11589 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Bad Experience

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • Round Rock, TX

From sales to design studio, construction everything is not up to the mark for the money which you are paying. Think twice before going with KB, be careful at every step with sales & construction people.

KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

New Home

  • Saul R.
  • Verified HomeBuyer
  • May 12, 2020
  • Saint Cloud, FL

Im very happy completing my dream with the help of the Staff, Thanks you Guys all of you did a great work like a Team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great floorplans, service

  • Dedorah R.
  • Verified HomeBuyer
  • May 12, 2020
  • Porter, TX

Many floorplans to choose from, tons of variety in the design center for personalization. All representatives are friendly and helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Third time buyer - worst experience

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • Clermont, FL

Disappointed with KB home - I get discriminators against and not valued as a third time home buyer.

KB Home responded:
Hello, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Best Experience

  • Josefa R.
  • Verified HomeBuyer
  • May 12, 2020
  • Phoenix, AZ

I love my house. Both the sales representative and builder superintendent were absolutely awesome! They talked to throughout this process and gave me a beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • San Antonio, TX

My overall experience has been great. Any questions or concerns that I’ve had, have been answered or taken care of.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great And Easy Process

  • Calvin R.
  • Verified HomeBuyer
  • May 12, 2020
  • San Antonio, TX

We are first time home buyers and at first everything seemed like a lot. The team and KB helped us with everything and made sure to explain everything and make it a smooth and easy process. We love our new house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We're very pleased with the work put into our new home.

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • Compton, CA

We're very pleased with the work put into our new home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

We love our beautiful home.

  • Grace M.
  • Verified HomeBuyer
  • May 12, 2020
  • Fort Myers, FL

We are so happy with the way our home turned out. Although we did have some issues throughout the build, overall we are satisfied with our new home and happy to be in it. It not only flew by, but our superintendent was very helpful along the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home

  • Mohindra M.
  • Verified HomeBuyer
  • May 12, 2020
  • Conroe, TX

Overall, am very pleased with the home and it's design and construction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Neighborhood is amazing and home is okay, much better now due

  • Bryan G.
  • Verified HomeBuyer
  • May 12, 2020
  • Ontario, CA

Neighborhood is amazing and home is okay, much better now due to our upgrades. Due to Covid 19 we have several issues in our home that have gone unfixed.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

2 month survey

  • Darryl P.
  • Verified HomeBuyer
  • May 12, 2020
  • Pearland, TX

We love our home

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - There are little things here and there that needs to be fixed.

  • Zabi M.
  • Verified HomeBuyer
  • May 11, 2020
  • Murrieta, CA

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

KB Home responded:
Hi, Zabi, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Good experience.

  • David C.
  • Verified HomeBuyer
  • May 08, 2020
  • Surprise, AZ

Good experience. Excellent salesman & construction supervisor.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

trustworthiness

  • Anonymous
  • Verified HomeBuyer
  • May 08, 2020
  • New Braunfels, TX

get your moneys worth

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Support through the process

  • Patrick R.
  • Verified HomeBuyer
  • May 07, 2020
  • Del Valle, TX

The entire process of purchase, move in, to after KB representatives were helpful and were willing to get us the best experience possible.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Non responsive to customers

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Magnolia, TX

Brand new home with issues and even though they tell you there is a warranty, no one calls to follow up or give an idea when issues will be taken care of. So not sure whether issues will be fixed.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Framing was worse and all the workmanship is not satisfactory

  • Bikash M.
  • Verified HomeBuyer
  • May 07, 2020
  • Austin, TX

Sales was the only this we are satisfied because of Adrian . We closed some of the work which was pending promised to be taken care of later like landscaping it’s has negative slopes which happened while installing sprinkler system

KB Home responded:
Hi, Bikash, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - I Don't Say name but lots people not happy about this kb home

  • Ajay K.
  • Verified HomeBuyer
  • May 07, 2020
  • Austin, TX

I Don't Say name but lots people not happy about this kb home because ENG did not help

KB Home responded:
Hi Ajay, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Great Customer Service

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Chino, CA

KB was great at responding to concerns and inquiries. The work was a bit sloppy. We noticed some minor details that were not painted or done properly.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Very pleased

  • Jay M.
  • Verified HomeBuyer
  • May 07, 2020
  • Buckeye, AZ

We didn't get a house, KB built us a home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Refreshing experience

  • Kofi A.
  • Verified HomeBuyer
  • May 06, 2020
  • San Jose, CA

My wife and I purchased our first home from KB homes. We were very happy with the professionalism of the team, the quality of the construction materials and finishing. The sales and service staff went above and beyond to ensure we closed escrow on time and all our questions addressed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our experience was OK

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2020
  • Conroe, TX

Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Great Home

  • Brian P.
  • Verified HomeBuyer
  • May 06, 2020
  • New Braunfels, TX

We love our KB Home. The neighborhood is in a great and quiet location. The house has wonderful features. So glad that we found our house when we did and that it was move-in ready.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very pleased overall with no regrets

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2020
  • Buckeye, AZ

I signed my paperwork on 7/4/2019. From there on both my sales and construction team were attentive and responsive to all of my voiced concerns and update requests. Throughout the process we hit some bumps in the road, but for the most part they were made up and continued on with no further issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5