KB Home Reviews

If you are optimizing for the price, KB is the builder to go for. You get what you pay for. Usually, there are no high ceilings. Even gutters are not included in the base price. The finish will not be as great as other builders in the market.

it was going so well since 4 days left before the closing date. They let me know about the delay 4 DAYS before closing and I had to pay extra money to Airbnb and the storage. Because I moved from California and had nowhere to stay you shouldn't trust them and take some action about what they promised about the closing date.

Time to correct warranty issues is excessive. Six weeks to have a missing medicine cabinet installed and front door adjusted so smart lock will work. Still waiting. Still waiting on replacement kitchen cabinet doors almost two months after closing. Repair of electrical outlet that was covered by sheetrock resulted in another two week wait to fix damaged sheetrock. Sheetrock and paint repairs have only met the minimum and do not really match original.

We moved into our new townhome in early Sept. Overall, the price we paid for the square footage/location was reasonable considering inflation and the housing market. The KB sales team is also a pleasure to work with. However, we have ran into multiple issues with our new home (including a major water leak from the bottom of our master shower which is resulting in our entire shower having to be re-done (tile ripped, new base pan, rotting wood in ceiling, etc). We have also experienced smaller issues such as pilling carpet on the stairway and a loose doorknob. The warranty team is attempting to resolve the issues however it is still very frustrating as a homeowner of a brand new home. I do want to give a shout-out to Jenny from the sales team at Liberty Station. She is always checking in on us to see how we are doing even months after closing on the home. Overall, recommend KB however we are not the only townhome in the neighborhood experiencing issues with our home. (Others experiencing appliance issues, etc.) ... More

The Kb team responded quickly to our concerns. A water leak was discovered before closing that was addressed quickly. Another water leak was discovered upon inspection. Inspection showed the water pressure regulator, for our new home, is not working and the actual water pressure is double the normal one. We reported that to Kb. 2 Toilet tanks were cracked and leaking. One was replaced quickly. Plumbing contractor tried to address the other one in different ways resulting in more leaks and delays. Almost 2 weeks later, we found that the water pressure regulator was not fixed and the pressure was around 120. The Kb team was responsive but their plumbing contractor was really bad and negligent. ... More

They were great during the first month but after we were having issues already. It seemed like they rushed with the building of the house.

Recently purchased home. The low voltage thermostat controls for the HVAC were mis-wired. As a result the upstairs zone controller worked the baffle for the downstairs and the downstairs zone controller worked the upstairs. Easy enough mistake for an installer to make, but 100% should have been caught immediately when the installer tested to make sure both units were working correctly, which clearly was not done. Took KB over a week to have repair addressed. Upon fixing this problem, I looked up in the attic where the technician was working and noticed a flexible duct that had been installed incorrectly. The duct was wedged between a framing 2x4 and the roof and as a result was collapsed which restricted air flow by at least 50%. This explained why the flow of air downstairs was so low compared with the upstairs. Both of these issues are resultant from shoddy workmanship and more importantly poor quality control. There is NO way an inspector approved of the final HVAC installation in the attic with the mis-installed duct work. The technician left black hand prints all over the attic panel opening, easily avoidable or at least greatly minimized by wiping hands on a rag before coming down. KB homes rep was nice and said all would be taken care of and repaired, including painting attic opening. But none of this was necessary if the job was done right and inspected properly. And every time KB has to come out and fix something, like painting an attic opening, I have to take off time from work to meet them there. So even if they fix these issues, and now I wonder how much more I should inspect… I am inconvenienced. ... More

Told 9 months to build it took 12 months. I spent more than expected going to the showroom top dollars on top of purchase of home not including land expense just be aware of separate charges

High cost - Finishing was not good

Unfortunately we purchased this house at the end of 2021 during an intense real estate market. Meaning, we paid an excessive amount for a house that would have been 100k or even 150k less a couple of years ago. You’d hope that with the insane cost of this house that work would be done well. We have so many workmanship issues. It’s hard to blame KB for all of it because we do understand it’s hard to find good trades. But geez it’s been one headache after another. The construction manager has been very responsive so it’s nothing against him. However our older home never had these issues of shoddy work. It’s been stressful! ... More

Quality of workmanship and responsiveness to issues were poor

I loved the beginning process, picking my home, the design center, even the finance process was a breeze. The construction side was not the best, closing was pushed back multiple times, I understand that part due to covid. Multiple things weren't complete when it was time to close. 2 months later I still have a few things Im waiting on. Its frustrating.

A lot of amenities weren't fully adjusted. Some doorknobs have become loose and needed to be screwed back in, there are a lot of minor things that still have not been completed yet, like missing paint, broken cabinets, and response time to fixing these issues has been slow.

When you have a customized track home built, it is expected that you will incur workmanship issues and areas of concern along the way and even after closing. How these issues of concern are handled is truly what makes or breaks the feeling you have for the builder/supervisor of the community. KB Homes sales counselors set very high expectations for the quality of the workmanship, the community planning, and the communication with the staff that you will be receiving. The quality of workmanship was much lower than expected, the community itself is coming along nicely, but the communication and after-the-sale performance are where they fall very short of your lowest expectations. OVERALL, KB Homes is a good builder offering a quality home at a fair price. I would recommend them to a friend with some cautions and the need for a lot of patience. A few tweaks with the personnel who has direct contact with the buyer and standing by what you say from start to finish would definitely take KB Homes from being an average builder to becoming an outstanding builder again. ... More

The home buying process in the beginning was straight forward. There were some delays during the build phase and communication could have been better. We have been in the house for 3 months and we’re finding signs of port craftsmanship. Trying to get things fixed can be frustrating.

Lots of scratches and had patched on most cabinets. Tile floor has a lot of inconsistency of grout and chips on tiles ( poor workmanship). Customer services after close is great.

There were small details what needed to be improved, I’ve seen homes being built around my home and most seem to have the same issue, back yard it’s all uneven and hard to work on, quality in the materials could be improved too.

The builders and construction workers did a good job considering the Covid 19 delays. They were response to text messages regarding issues with the house, paint, electrical, and general house building issues. The home loan team lacked attention to detail and sent privacy sensitive information to the wrong email address multiple times and never sought to ensure it was the correct person. The design center studio was a terrible experience as well. They made multiple mistakes and placed blame on the home owners in order to avoid discipline from their superiors and chain of command. Protect yourself and verify everything in a redundant way to ensure you investment is what you paid for. ... More

Apparently I can't post a true review

It could be better. Alots of miscommunication.

Mid-level workmanship & materials for a high-quality price.

Closing got pushed back 3x. Multiple issues during walkthrough that ended up with 3 walkthrough prior to closing. Continued issues with home even after closing

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Missed closing date, large number of outstanding issues after closing

Issues with construction take too long to be corrected. Construction manager is eager to help with issues, but once he passes the information to higher up, it seems to drag on.