KB Home Reviews

The quality of our new KB Home this go around was mediocre. Our final walk through was a mess and I have called KB several times to fix minor issues inside the home such as holes in the concrete foundation, bad wall patching jobs, and the door trim was not up to par either. Our first KB home we bought 7 years ago was superb but unfortunately this time around it felt like the construction was rushed and messy.

Attention to detail with a new home was not there

On your final walk through make sure everything works. So, there is no hassle for any maintenance issue.

Consider hiring a good home inspector. Pay attention to construction process and contractor workmanship.

Very bad on communication. They almost never get back with you on anything. We closed two months ago an still cant get paint and things fixed that they promised would be done if we closed. They want you in so that they don't have to do any more work.

Not so good, uncomfortable experience , slow to response, I won’t buy from the builder any more

Cuando vas a comprar todos son amables, pero luego cuando tienes dudas o consultas ni te responden, y si lo hacen es de mala manera.

Take note of all the mistakes and errors during the construction and supervise as much as possible for they are not going to correct this issues unless brought upon to the supervisor and take pictures as evidence.

Buying a new-build home was more frustrating than expected due to poor workmanship, in-perfection painting, and rushed finishes. While the warranty service has been great and responsive, it’s frustrating that so many repairs were needed in the first place. The unfinished landscaping and ongoing construction noise have also been disappointing. If you’re considering a new build, research the builder thoroughly and be prepared for potential quality issues.

Hire a third party inspector. AC unit behind master bedroom, is noisy (classic 1675).Toilet water level is very low. Openings in parts of the fence, pets can get out of the yard. Light switches throughout the home are at different levels.

Its not so bad experience with KB. The sales, mortgage teams could be better with communication and providing more options on home loans. The design center experience is good. Most of the options we choose are basic and which can be included with the home by default thereby adding more value to the purchase

You need to just follow up with them to be able to know the status on where you at.

5 Different closing dates.Not a good experience.

Good job! Keep up the good work!

We have several ongoing issues in addition to the many, some resolved, experienced. In no particular order: 1) We purchased two ceiling fan presides that were suppose to work off of two wall switches. However, only one switch works and the other is dead (times two). KB electrician blamed us for getting a ceiling fan that he said was not compatible with two switches. That is nonsense as ALL ceiling fans come wired liked the ones we bought. So we paid for something that doesn’t function. 2) We were told that the homes on either side of us and the three behind us would not have the same color scheme. The house directly behind us is identical in color to ours and the one next to that is very similar in color to ours. Not happy with the talk and no enforcement. And it looks stupid with two homes exactly the same color next to each other. Very upset. 3) The sod on the right side of the house as you look at it didn’t take and is dead and looks bad 1 1/2 months in. No effort was made to initially lay the sod on flat ground as the lumps in the sod are everywhere. You should roll over the sod to flatten it and the ground at the time of installation. 4) It has been 1 1/2 months and the coating is coming off the black cabinet handles and you can see silver. That coating is so thin and cheap. 5) The cement has cracked on the sidewalk already. 6) The interior primary bathroom door is difficult to close as it is not aligned properly. 7) The primary bathroom shower drip pan is not centered on the plumbing opening and you can feel the screws from the protective plate with your feet because they are screwed in to nothing. 8) The area to put the modem and router is so incredibly inconvenient. The devices do not fit in the opening and closing the door is difficult. 9) There are chips and holes in many places in the foundation thinset covering. Bugs, moisture, etc., can easily penetrate and get into the foundation. 10) The floor appears to be unlevel in spots as we are finding that we have to adjust chair and furniture legs that we did not have to do in our prior house. Quite frankly, I have another ten issues at least but am tired of typing. And I haven’t mentioned the bad attitude our first builder, Terry, had that really spoiled this whole experience. We are not 100% satisfied and don’t believe that is the KB goal. Sounds nice though huh? ... More

Made me pay my upgrades before house closing at design studio after I was already locked into a contract with an earnest deposit. I think kb could’ve done a better job at making that clear ahead of signing contract. Typically including on my prior kb purchase if your purchase amount is higher than your prequal you come in with the difference at closing not before closing on your home. Also, Has a lot of issues with minor things that were not addressed promptly and still waiting on certain things to be addressed in the home.

KB needs to improve pre contracting briefs for perspective clients concerning the loan process (impacts because of fannie mae and freddie mac requirements). Sub contractors neee to take their time and build a quality product, clean up job sites and no alcohol should be permitted on job sites. Our home had many flaws that required correction prior to closing.

Hard to rank value. There are many things we love about the home but they all came at a price. Construction seems to be solid. Appliances were not installed well. Some big issues going on now with infrastructure in the neighborhood which is unnerving. We will see how it all works out.

Sales team were courteous, polite and responsive. Design Center was ok. Construction Superintendent was fair, at best. I was a cash buyer. No special interest rate, incentive or promotional allowance for me even though most buyers got something. I was promised an $8000 design center credit for paying cash but it was taken away less than 24 hours later because you guys had an overnight price increase and I switched from financing to cash the very next day after signing my purchase agreement. It was handled wrong by your staff. Your sales agent suggested we write the purchase agreement for financing as I was undecided as I could always switch to cash if I decided to. The very next day I decided I’d pay cash and take the $8000 studio credit…. And all the sudden that credit was no longer available. That was wrong and I will not recommend KB to anyone because of it. Some design center choices were very limited and the option prices were excessive. But, it was convenient one-stop shopping. The inability to even have my closet shelves installed a little higher or lower was irritating. Not having input on what $5 plants got stuck in my front yard was disappointing. KB has a successful formula and cranks out thousands of homes with their system. But, homeowners would probably like to see a little more flexibility from the builder. The finished neighborhood is not that nice. Perhaps KB should charge an extra $500 but provide nicer front yard landscaping. Optional pavers, side yard and backyard landscaping packages would provide a more consistent look and a nicer neighborhood thus making for a better finished product. ... More

Not to happy with my purchase I been ask to give you a great review and not so happy about my purchase Still issues aren’t resolved

Shoddy construction and materials issues

The overall home buying experience was okay! There is absolutely no problem with the home but, I wish they treated the customers good enough because we faced issues with the sales person, who was very rude and lacked customer service skills. Despite multiple requests, certain tasks were only completed after persistent follow-ups, leaving a less than satisfactory impression on the customer service front.

Ok ok ok ok ok

The purchasing process was easy and without any issues. The problem was seeing the poor quality of workmanship and materials used. There is definitely room for improvement when it comes to responding to issues that you run into once you move in.

I had major issues with KB since about half way through the home buying process. I was getting minimal updates and my initial time frame was pushed by months. Finally, at the end, my closing kept moving all around which made getting an appropriate private inspection difficult to do. KB stated it needed to be done a week before closing but when my inspector did come, so much still needed to be done and then closing got pushed. I mentioned from many months ahead that it could not be on a certain date as I would be out of the state, but still that's the time frame they had to do it to meet quarter numbers. Then as we get to that date, it needed to be pushed out once again. We get to walkthrough and while there is a vast improvement, so much still needed to get fixed. We'll, we decided to close anyways. Now, I'm finding things done so poorly that some bedroom doors can't even be closed properly, paint jobs are needed and even caulking near showers were incomplete. While I've had a great experience with the construction manager, he can only help so much while still working on getting other houses completed. Now, I'm trying to go through warranty for a water heater beeping that has been doing on for over a month and while I someone has gotten a hold of me, the person who would actually reach out (my community's representative) has not. So now we learned to live with the beep. Overall, these builders had so much potential to have a beautiful home without any issues if it wasn't so rushed and disorganized, but it's hard to be happy when I'm still dealing with so many issues. ... More