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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11581 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11581 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Dream house

  • Hao J.
  • Verified HomeBuyer
  • April 19, 2020
  • Ontario, CA

Dream house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - great experience with everyone on the KB team.

  • Mark A.
  • Verified HomeBuyer
  • April 17, 2020
  • Ontario, CA

great experience with everyone on the KB team. always followed up and answered all questions we had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Okay

  • Peter L.
  • Verified HomeBuyer
  • April 17, 2020
  • Houston, TX

Okay

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Monte Bella

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2020
  • Salinas, CA

The community is wonderful with a mix of every home models. We choose plan 4 and love it. The workmanship on the home is average the material is average as well , but the upgrades are what make the home unique and beautiful. To be able an visit the home while construction is occurring and acknowledging adjustments is a good quality they offer. The Monte Bella , KB Home team is great to work with and heard our request of what my family was looking for in a home. They fulfilled our dream beyond our expectations. Thank you Monte Bella KB Home team for all the time in getting to know us and ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

beautiful

  • Catherine T.
  • Verified HomeBuyer
  • April 16, 2020
  • North Las Vegas, NV

KB offers affordable upgrades as well as several designs of new homes to choose from

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB review

  • Eric J.
  • Verified HomeBuyer
  • April 16, 2020
  • North Las Vegas, NV

Great homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent Home

  • Sonja P.
  • Verified HomeBuyer
  • April 15, 2020
  • Winchester, CA

We purchased a new home from KB Homes with finishes that were picked by a prior customer. We love everything from the flooring to the counters and the open layout. We had 1 issue with the garage door opener and the builder's manager Josh took care of it with 24 hours. Our house is our forever home and we thank KB Homes!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy in my new home

  • Linda V.
  • Verified HomeBuyer
  • April 15, 2020
  • North Las Vegas, NV

Quiet neighborhood. Close to all kinds of stores. Great walking areas. Lovely landscaping.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Smooth transition and house came out the way I wanted.

  • Jose A.
  • Verified HomeBuyer
  • April 15, 2020
  • Riverside, CA

Timeliness and timeline provided of build was on point. Builders provided great workmanship and were very concerned to ensure everything was perfect. Any little issue I had they responded quickly and found a solution to correct the problem extremely fast. It was all about customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Service

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Las Vegas, NV

Everyone was helpful, and responsive. Communication was fantastic and so were the weekly updates. We are very satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

House is nice

  • Wilmer B.
  • Verified HomeBuyer
  • April 15, 2020
  • Phoenix, AZ

I'm sorry but with the experience i went through, I would not recommend.

KB Home responded:
Hi Wilmer, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Nice home, rushed closing with some items unresolved.

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Castle Rock, CO

Everyone gets excited to close, but make certain everything is resolved before closing. The staff have been wonderful trying to resolve all of the items that still require paint, or towel racks/tissue paper holders falling off the wall, backyard not cleaned up or fine graded so we can get our landscaper in, and then to add to all of that, the corona virus. We absolutely love the house, just frustrated at how things are being resolved since closing.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2

Satisfied Home Owner

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Elgin, TX

Kbhomes Is One of The Best in my opinion for what you get. Great home layouts and endless design possibilities. Nice and friendly Sales and Construction Staff.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Opinion

  • Janeele A.
  • Verified HomeBuyer
  • April 15, 2020
  • New Braunfels, TX

Any issues that I have had were addressed immediately. The contractors are simply amazing and make sure that you are completely satisfied with the finished product. I love my home!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Amazing

  • Abbie O.
  • Verified HomeBuyer
  • April 15, 2020
  • St Johns, FL

I wasn't sure what to expect because I had heard that KB was a so so builder but I can honestly say that they are amazing. Nancy, Jayson, and Brian were helpful, responsive and attentive. They anticipated things we needed and were ready with answers and solutions when we needed them. My parents built with Richmond American so we were expecting certain issues but we had none. Our home is sturdy and efficient. Honestly it's built better than my parents and we paid much less than they did for a comparable home. I would build again with them in a heart beat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Above and Beyond

  • Anonymous
  • Verified HomeBuyer
  • April 15, 2020
  • Mesa, AZ

What stands out most to me is their willingness to correct issues I was unsatisfied with.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - I don’t like nothing how build the house to much mess and damage

  • Mevluda O.
  • Verified HomeBuyer
  • April 15, 2020
  • Jacksonville, FL

I don’t like nothing how build the house to much mess and damage tael it’s really bead very big line between ceramic in shovers all silicon its ready pool off ground it’s broke water can likes behind ceramic my door from garage to inside at house I cannot close its all the time open In kitchen it’s very chip material I make big miss take to by this house sun I found another place i can put the pool I will sale this house and move from here i have house bin in 16 y magnolia build it’s very good shape and materials. I move here because I need bigger place more rooms master room it’s very big ...

KB Home responded:
Hi Mevluda, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Great experience.

  • Pamela C.
  • Verified HomeBuyer
  • April 14, 2020
  • North Las Vegas, NV

Great experience. We love our home. So worth it. Had no issues at all everything went smoothly employees are friendly and caring. Quality and price are amazing. We are happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are completely satisfied.

  • Florentino A.
  • Verified HomeBuyer
  • April 14, 2020
  • Harbor City, CA

We are completely satisfied.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My home buying experience.

  • Vanessa A.
  • Verified HomeBuyer
  • April 14, 2020
  • Conroe, TX

All I can say is, WOW! I’ve enjoyed this journey from beginning to end. The design studio, my sales counselor, & construction manager all helped me every step of the way. I’m so glad I chose KB Homes as my home builder. I would most definitely recommend them to build your home for life.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home Sweet Home

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2020
  • San Jose, CA

Love my new home. Location with awesome view. Architectures of the house is very modern and attractive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Service and process, mediocre materials and workmanship

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2020
  • San Jose, CA

In short, good experience with KB, the service, responsiveness. Would recommend the team and ease of doing business anytime. From a value and workmanship perspective, I think they are mediocre; some paper-thin walls (sound), rushed finishes, carpet tags and bolts missing (though again, good service to fix). I think value (price) is ok for the Bay Area. But for the $ I would expect better materials.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 5

Nice home but after being in it for a month quality control was obviously lacking

  • Eric D.
  • Verified HomeBuyer
  • April 14, 2020
  • Vista, CA

I purchased a new home and after moving in it became obvious that the quality control was poorly managed or nonexistent. The painting was poorly completed and the subsequent touchups that were done were done in a different finish. There are other issues as well, including the dishwasher not being installed properly which resulted in it flooding the kitchen. They respond quickly to the issues but it is obvious that no one tested anything before I purchased the home and I wonder what else was not properly tested. It seems to me that they slap that houses up as fast and cheaply as possible and ...

KB Home responded:
Hi Eric, I’m very sorry for any frustration with the quality of your home. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 5

KB Home - excellent

  • James L.
  • Verified HomeBuyer
  • April 14, 2020
  • MORAGA, CA

excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home, wonderful customer service

  • Derek M.
  • Verified HomeBuyer
  • April 14, 2020
  • Rohnert Park, CA

The process took 6 months, which is about what was expected from the original estimate. The house turned out beautifully, and my family and I are thrilled with the result. In addition to the quality of the final product, all of the KB staff have been and continue to be wonderful in terms of consistent communication and following up on requests/inquiries. I would recommend this branch of KB to anyone looking for a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5