KB Home Reviews

Not a bad experience but still have multiple unresolved issues 2 months after move-in.

We have some issues on our home like the paints are wearing off,looks like cheap paints electric plugs not working and called about it but still now we havent got any response and havent fix it yet

Love my house, love my community, do not love the experience

I’m still waiting for things to get completed.

Overall issues were with promises made that were not fulfilled

The loan process was scary at the end not knowing what was needed to close until the last minute and it pushed me back on close dates because of not being told I would need bank transfer for closing! 4 days after moving in I had a jacuzzi jet break and caused water to run through my roof into downstairs causing roof repairs carpet, tile, trimming etc to be replaced already. Cole the project coordinator very helpful and fast at replacing everything but the workers have been leaving jobs about 90% finished causing me to keep asking for workers to come back and finish things they missed instead of doing it right the first time!! My first home and now almost two months later, I’m still getting things fixed from the horrible water damage the jet caused that broke off jacuzzi tub in master bathroom. Not getting what I paid for, I feel like at this point to be honest. I think things were looked over that shouldn’t have been. Also had to get some frame work done on floors upstairs because I was getting squeeks when walking and some uneven surfaces. That’s been fixed now but not some paint and trimming that was caused I’m still getting that done when they can. Doesn’t feel like I bought a brand new build home like I did, with all the repairs already! ... More

The construction workers are very responsive and helpful. My issue is with the administrative offices. Often times confusion, especially with the HOA. I've been here 2 months with no access to the pool area. Finally received the key entry fobs after about 6 weeks and come to find out the DO NOT WORK AT ALL. Contacted Prime HOA offices and haven't heard back with an answer to my question nor a solution to the problem. Just send me new fobs, please!

Still waiting on small repairs. Been 8n home almost two months and still don't have hoa welcome package. Put natural gas line to close to homes on our street now having to re-due digging up lines around homes for repair been three weeks with no end in sight. No information on when they plan to finish or start on landscaping in front on home.

The best part of this process was the mortgage lenders, Derek specifically and Andrea staying on top of things. I definitely think the workmanship and quality of products are poor for the price paid. I understand the market, but it all seems rushed and put together with little care from the builders and contractors chosen.

I appreciated the excessivly friendly and cordial demeaner of the people I interacted with. Which set me up to be extremely DISAPPOINTED when my repeated attempts to get Jossie to help me access my mailbox failed. I emailed her twice to ask which mailbox is mine. The first she said it was written in the envelope and, when I said I had thrown it away, basically said there was nothing she could do. I called her and she continued. I got angry that she would not tell me how to resolve the issue. I made several threats to give bad reviews, and she responded that it was my fault for throwing away the envelope. She claimed that she had told me that. I DO NOT remember that. Why would I throw the envelope away if it was the only way I could find out my mailbox number? I continued to threaten her. Then she finally gave me the phone number of the lovely lady that helped me get the number. So why did I have to threaten bad reviews just to get her job? That whole situation left a really bad taste in my mouth. ... More

Overall home quality is average!

Several finished not done properly, a lot of delays n rescheduling to get things complete, house not complete by closing, took month after closing n a lot of chasing n following up to get things done. Still have things not completed

I want buyers to be very careful when you buying houses with this company, what you see in the models is not what your actually gonna to get if your not paying close attention. So, please pay attention to what house your getting and ask questions!!

Debbie was a great part of the process but that is really all. Rest of the process really frustrating.

The floor tiles were not even and straight. I should've gone with a separate contractor.

The sales was great but the construction came with hitches because of communication issues. However, after I entered my house, the response has been good.

KB Homes in Madera is a nice community but I have been in my home almost 2 months and i still have several issues with my home. Workmanship is not the greatest and communication is also lacking. KB is determined to correct all the issues however it is liking pulling teeth trying to get the repairs scheduled.

The overall process was not too great. The KB team was not always communicating with me about what the next steps were. Because of the back orders they were not able to tell me when I would be able to get my microwave vent.

Been waiting for someone to come over and fix things but nobody contacts me to give me a certain time. Disappointed!

On your final walk through make sure everything is working & upgraded that you pay for But Kb homes Construction manager not take care of my driveway its not contructed well to hight to park car i am really not satisfied with my driveway

The house at first looks good but when you pay attention to the details, you find the errors. they need to pay more attention to the final details

Low scores are due to construction foreman and issues still not resolved.

Sadly, I would never purchase another KB home. We had issue after issue after we moved in.

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

Some of the issues that we have discussed hasn’t been resolved in the way that it should.