KB Home Reviews

I don't like the time they made me wait for the house, in fact, the house has many details inside and outside

Could be better if a better team and quality assurance is enforced. Could be better if a better team and quality assurance is enforced.

KB failed in my view in handling customer service in view of the pandemic and builder problems that ensued and affected the buyers. Employees in the field were left to handle questions/problems without support from management.

The sales and construction team were better than average. I wish that the architect put more thought into the room designs and that the building supervisor would have communicated the changes made from the model. KBHS was terrible, use your own lender. We love are home and will continue to work with the warranty department to fix issues.

Not happy to pay HOA for our “gated community “ when the gate is not working more than it does work.

Material are very cheap and break fast

I had a great experience until final close day. I was promise a clean house and it was still dirty and still had to do repairs on it.

don't want to share to much to list

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

Overall not so good experience buying home at KB.

Within the first month we had issues with the down stairs bathroom toilet clogging. We also had water coming/flooding from the upstairs shower through the walls down stairs. I was assured there was no damage, however, I don't know how this can be known if no one went in to look. I worry about mold developing in the future. Also there was a busted sprinkler pipe in the yard which flooded the yard and inflated my water bill. There are a handful of other things

Responsiveness could’ve been better at Laurel Grove.

Beautiful designs of homes, but the quality of the materials used interior/exterior was not satisfactory. Also, some structure choices are questionable when it comes to sound deadening.

This is my first actual new home I’ve ever purchased. Prior to my purchase I had a used home that was made by KB when I lived in SoCal. I’ve never had any issues with that house that I previously lived in, and that was the main reason why I decided to make my first home purchase with KB. In my personal opinion it seems as if there has been a decline in the craftsmanship and focus on quality for my specific home I purchased. However, my property custom service is KB’s saving grace. He working extra had to right all the wrongs I’ve experienced since I took delivery of my home. We still aren’t done, but I have confidence in in his abilities to address all of my concerns. ... More

Great home but the experience was a nightmare.

Easy to work with and very fast processing for loans

Initially the commitment to customer service and quality helped seal the deal, as we got more into the process these things quickly disappeared. Part of what we were sold was the commitment to communication, customer service, and quality. We felt like we couldn't trust anything we heard from anybody, we were told what people thought we wanted to hear. Communication seemed to be the number one thing that we were told was going to happen, far from it. Some of the issues like communication wouldn't have been much of a problem if it wasn't pushed that it was such a priority, creating a chance for expectations to not be met. We love our home, the features, design, and location, unfortunately we have several issues that we will need to address soon from workmanship. We know after building 3 houses things come up, but we have ran into some concerning issues that we will be contacting KB to fix. ... More

Check everything from top to bottom , this way you won't be surprised. Go see your home , ask questions.

Quality of workmanship needs improvement. Sales office misrepresented details.

1 Low Voc paint is tacky months later on all the flat surfaces and I am going to have to do something else to fix that as it's already ruined 2 Plastic plumbing parts that are already breaking 3 Yard was not leveled when filled and before sod was put down so it is tacky looking and uneven. Not to mention rocks weren't even cleared off first 4 trees were put in the wrong place and they had to come back twice to move them 5 sod installers did not make an effort to watch for the sprinklers I had installed and covered all the heads up Original sales lady was great, talked to us all the time. They terminated her when corona came around and we never heard from any other sales person while our house was being built. We just talked to the superintendent builder instead as the sales team forgot about us. Only been in the house for 3 months now, but anticipate more issues pooping up. Not the kind of quality parts and service you would expect after spending $330,000. I would recommend the area, but if you use KB, watch over everything they do and bring your concerns up as stuff is going down. You can pick out every little detail in their design studio, but the quality of execution and attention to detail are poor. ... More

My wife and I found Aurora Heights about ten months ago as a developing community. The first impressions were very grand. The salesmen seemed nice and personable and we really liked the floorplans available. We put our deposit down fairly quickly and took a dive commited to buying our first home. We were assured that the home would be ready long before our lease ran out and that we would have no issued getting into our home. The first issue arose with the design studio. We were given a choice between two days. The salesman had them on speaker phone as we chose the day and he wrote it down at the same time that my wife wrote it in her own notes. I burned a day of leave and so did my wife so we could make the appointment. When we showed up we were turned away because the secretary that booked us apparently scheduled us for the wrong day. I wanted to walk away then but my wife talked me off the ledge. The second issues came up right at the beginning of the COVID shut down, only I wasn't aware quite yet. The salesman called me to inform me that the homes weren't going to be worked on for an unforseen duration. My wife and decided that this was the point where we should walk away. I called the salesman to tell him the news and he talked me off the ledge yet again, assuring me that he had just found out the homes were back to being worked on in full force. "Business as usual" was the term he used. My wife and I spend the next few weeks in apprehension as we visited the home each Sunday, noting no major progress being done after a certain point. Then about three weeks out from the scheduled walk, which had already been pushed back once, the salesman calls me to tell me the cabinet company was reopening finally. I was never informed that the suppliers were down. I was straight up lied to so that I would not walk away. We barely made it out of our apartment before the lease was up and had we not made it out, they would have raised our rent by 800 dollars a month as a sales tactic meant to force us into a new lease. The cabinets finally went in and we walked the house. The workmanship is subpar all around but I have conceded to the fact that it is due to me having rushed the project. There are in even lines and over spray from rushed paint jobs. Molding with inadequate caulking, parts of the molding in the bathroom was never even installed, a few of the cabinet doors didn't even match and the list goes on. All this explains why the builder was so addement that I don't bring an inspector with me for our final walk. I know multiple people searching for new builds, but I would never refer some one to use KB home. I know it's probably all mostly due to COVID19 but I am still a little salty. 2020 is a year where customer service in nearly every large company decided to take a nose dive and KB home was no exception to that theory. The home is overall nice, but I believe you could get a home just a nice with some one like DR Horton or Beezer and also have adequate treatment from the employees setting things up for you. ... More

Communication and time was a huge problem for us

I have been in my house since June and I am still waiting for issues to be fixed. KB is quick to get the closing done but not so quick on getting items identified on the punch out list fixed.

Okay for low budget

3 weeks after my 10 day walk through and I’m still trying to get items fixed. Love the home. Sales was great and the construction was done on time.