KB Home Reviews

Make sure to get a reputable home inspector before buying. Be willing to walk a way if the price you’re willing to pay is denied. Also it’s a good idea to buy a book that tells you what to look for and what to be aware of before buying a home.

Better work on the backyard and fence.

Not bad builders just have to spend a lot of time looking after the craftsmanship.

My home was delivered to me with substantial wear and tear, and KB insists that things are normal and will not fix all problems before closing. Some issues are just impossible to fix after you've moved in. They also seemed to have used low quality materials--I have windows that do not block sound at all, and a super loud ventilation fan system. To make things worse, my KB Home customer service rep is unresponsive, and does not answer email for weeks. This has been a frustrating experience for me.

Design center experience was very good, but the building process was the opposite. We had 4 different project managers due to them moving to different communities, and at one time our house didn't have anyone work on it for 6 weeks. At a few different times, the PM actually lied to us (which was confirmed). It's been 5 weeks since we closed, and there are a ton of punch list/warranty items that are now being worked on, but it's progress. The house is becoming what we hoped for, but getting here was tough.

this is my first purchase from KB Home. the quality is average and the price is above average. Understood that the overall house-buying market in the bay area is crazy so I don't blame this on KB home. Cannot review on trustworthiness and responsiveness since I've just moved in for couple of days. I'm giving 3/5 just to be able to submit the result.

On original walk through we tagged spot to be repair and six weeks later not resolved.

I am not happy with any of the process... noises from plumbing above my office, water settling in the yard, tiny little plants in the front yards, as well as its been 2 months and our sidewalk still has huge cracks with no indication when it will be fixed..the drywall, when the light hits it has wave shadows.....as well as my garage door was so noisy If I hadn't caught some of this it would have just been left with very little quality assurance.

Our home was not clean when we moved in, and there were multiple things that needed repair. There was construction debris thrown on top of our kitchen cabinets, trash in the yard, saw dust coating the backs of all our doors and trim, drywall dust stuck to all the window frames, paint on the floors and the carpet, gobs of caulking dripping out of the window panes and the list goes on and on. We had our house mold tested before drywall was installed, and sure enough, there was mold in half a dozen places on the framing. KB was great about having a reputable company remediate all the mold. KB’s warranty department is great about having stuff fixed in a timely manner. But be warned, it still takes up a lot of your time and is very frustrating to pay this much money for a home and have such shoddy workmanship in so many different areas. KB will do good work but you will have to work for it by keeping a close eye on them and insisting that they do things right and fixing the things that are wrong. ... More

Very disappointed in the sub contractors. Especially the tile/flooring company. Also the painters. We moved in 1-1/2 months ago and we are still waiting on issues to be fixed

I guess im one of the unlucky one that the house built close to oak tree. Backyard now fill with leaves and eventually my roof will be, too.

We had been in the new house 3 weeks and had two separate leaks in the Master shower. The gutters are not even joined at the corners. The quality of the drywall finishing is fair at best.

We are still waiting for our shower floor to be fixed, our final termite inspection and I have a paint issue we would like to discuss.

Basement flooded before closing, touch up paint throughout the house with wrong color, pipes froze in the first month

Quality of the homes isn’t the best and checks are not properly completed prior to submitting the homes to the buyers. When issues arise, you won’t get a response. Emergency hotline is terrible as well.

Home was overpriced! A lot of broken promises!

I was really excited with the completion of my home but upon moving in, I feel the house was cheaply built. You can hear water going through the pipes when the bathroom and toilet is used. Some of the phone and cable wiring wasn't completed they just left it out. I have only one phone and internet port which was in the bedroom kind of ridiculous. The design studio should do a better job explaining upgrades. I would have loved to have higher ceilings and a bigger entry way rather than the standard to make moving furniture and appliances easier. Also main office team do not want to engage you in negotiating how you would want certain aspects of the house done if you have concerns. They just delay and dodge your emails for days. I really wish I had a better experience. But I must say the building supervisors have really nice personality but they are restricted to how much help they can offer you. ... More

First time buying new home and I would not buy from KB Home if knew quality of house is this low. Mediocre built at best.

Slow to get things repaired correctly

I was not informed when I was choosing my lot that there would be a drainage issue when it rains in my back yard. The backyard floods whereby the water stands making it unusable for several days. Several attempts to alleviate this issue have gone unsuccessful. This problem has tarnished my new home building experience.

I bought a new construction home from KB Homes and I have mixed feelings about it. On the positive side, the staff at the office was pleasant to work with and they tried their best to accommodate my needs. The rates were high, but that’s the market and I don’t blame KB for that. I did have some issues during underwriting, but they were not KB’s fault. On the negative side, I was disappointed with the standard items included in the home. They did not match the price I paid for the home and I felt like I was getting a low-quality product. I think KB should have included more features in the standard package, such as a smart doorbell, higher quality finishes, and better lighting. All those things had an extra cost and I had to pay more to upgrade them. The most frustrating part was the post-closing process. It was difficult to get items addressed after closing and I had to follow up multiple times to get things fixed. The only person who was helpful and responsive was Donald, who is my favorite person at KB Homes. He was professional, courteous, and efficient. My advice to anyone who is considering buying a new home from KB Homes is to not rush your closing and to inspect everything carefully BEFORE you sign off. Make sure you get everything you want and need in your home and don’t settle for less. You are paying a lot of money for your home and you deserve to get the best quality possible. ... More

Record all conversations and take pictures/videos of all stages of construction. Do not close and give them your money until everything is fully completed, including touch ups, repairs and replacements.

Ask questions! Our home buying experience was less than stellar! 8 months of construction turned into 14 months!

If you not experienced in computer tech, you are pretty much on your own.

Hello, the responsiveness to issues its very bad! when you have problems they don't solve them!