KB Home Reviews

Kb home no respond for repairing warranty I have kitchen tile issue and walls pints no response about that

House was not ready at closing. Stated things would be handled shortly after. Now over a month still having unresolved issues including neighborhood infrastructure still not ready. Yard grading is terrible. Landscaping installed half dead. Was made to close way to fast and early. House should of been completed before closing

Finance took too long with certain documents which caused the closing to be delayed several times. The house is not fully complete and there were many flaws in the home. Found poor quality work and many items needed to go through warranty. It seemed like a rushed home. Still waiting on items to be taken care of even though several months have gone by since living in the home. Majority of the items owner had call the contractors for each job directly. It felt like I was doing someone else’s job.

Less than average experience so far in this new community.

The subfloor on the second floor is completely loose, whenever you walk on some spots you can feel it moving and making noise cracking. When we moved in, we have bees right above our front porch, 2 months pass they still trying to figure out how to remove them. Small details they are fast to fix, but some more complicated problems they take time. Poor job on details. Food materials

The home buying as far as the loan and sales were ok. The quality of the workmanship on the home is subpar. No quality control. The vendors used needs to be held more accountable for their sloppy workmanship. Still awaiting response for my squeaking floors. Placed a workorder several weeks ago and no one has responded.

It took 15 months to build our home start to finish and it wasn’t even fully completed when we were pressured to close at the end of April 2023 so corporate could meet their goals, and we are now facing ongoing repairs and issues with the craftsmanship inside the home. KB REALLY REALLY REALLY needs to pay better workers to come in and build the homes. You guys would save so much money in the long run. Stop thinking so short-term with your costs and just think what a glowing review we’d have left you if your craftsmanship would’ve been better. Also, if the home would’ve actually been completed in a timely fashion instead of thrown together at the last minute so you could make your closing goal for the month. We love our homesite and community, and the repairs will be completed in time, but we just wish KB would care more about the homes they are building. Get rid of your cheap labor and pay your people better so you get better quality workers in your homes. Foreign workers or not, don’t scrape the bottom of the barrel to save a buck, you’re now going to pay for it on the back end anyway. Not smart business, and not at all good for customer service. Your Superintendent Grant and Project Manager Justin have been awesome and responsive to our concerns, but they can’t fix shoddy craftsmanship because they can’t watch every homesite daily to catch the bad work. STOP SACRIFICING QUALITY TO SAVE A BUCK. It’ll be what I tell anyone who asks me if they should consider KB Homes; they sacrifice quality to make money. Build with them at your own risk. ... More

There was an existing drainage issue. KB's representative and her manager assured us that the drainage would be addressed in a couple of months last November. It has been seven months, and my driveway was flooded with water last night after the rain. I tried to follow up, but there was no response.

Quality of work is kind of substandard. Stucco paint fell off in my front of the house. Laundry door is not shutting properly and misalign. A few items that was not being install during the walkthrough I have to go back to my list contract to provide those item. Nails found in our backyard . carpet installation not install properly and some other issues not to mention. Noted that this is my 2nd KB home that I purchase probably my last one. In fairness Troy, Chad and Klay are very helpful and professional.

Material used for home are cheap. Blue tape was taken lightly and not fixed appropriately. Claim calls have been great! Response has been fast.

I think they need better supervision on the house works especially at the terminations that's ones are very bad

There are some that go out of their way for service and others that use excuses as to why they can not help. The drainage of the lots are not into ponds or conservation area, and there is no recyclable water in phase 2, leaving very high water bills, no street lights, no amenities, and no customer service.

Finish at home to manny details, low quality materials, Iam very upset, i have before new home in other builders and the quality is very different

Well............from the time we signed purchase agreement to move in, in between that period it was ok, it's when the walk through came up...I will stop right here because there is not enough space to leave a review for that. Overall, we are not happy to say the least.

We experienced a number of issues, such as bathroom sink cracked, doors can't close, some parts are missing etc...... Some contractors didn't response call for repairs, such as carpet repairman refused to answer phone calls, text message..... Hopefully, things will move faster in 2023.

Most of my issues are with KBHS. Very incompetent. My understanding is that since my closing they fired about half the KBHS staff at the regional office. Been 7 weeks since closing and still waiting for a refund for double charging me for an appraisal. Also still waiting for items that were not completed and have yet to be fixed. Overall the home is very nice and we like the area. Stay away from KBHS if you can. Reason I gave value for the price paid 2 stars is that they are currently selling my model for $20,000 less than I paid.

Personally the people are personable. Questions are always answered and I appreciate that. The quality of my home is not that great. I feel like the home was rushed, even though the home took longer than expected to be completed. Unfinished painting around the home, chips and dents as well. All in all, promises are not kept and quality is not there either. Not a great first home buying experience on their end.

KB home doesn’t have a good customer service, they don’t solve your problems at all after you close your house. So, is a Poot service.

don't be in a hurry

Sales guy was very thoughtful and helpful all the time by the way has been the only one that threat us with respect. Contractors and superintendent make us feel like we're not paying for a quality home and what we're getting is what we got very irresponsible at the time to give us a answer or make and appoinent at this time we still waiting for repairs from our first walktrough and we still without cabinet doors has been a challenge with all our founding in the first walktrough and still are there waiting that someone will show up and threat us with respect and care. We use to love KBH that's why we buy but the experience has been really disappointed ... More

Almost two months after closing, we still waiting for window and roof repairs to be done! Had two appointments scheduled, but the KB repair staff was never showed up.

I purchased my new home from KB homes. I was in a tight spot and needed a home rather quickly. This one was available so I bought it. The craftsmanship and materials used were not worth the price paid for the home. Honestly, I would never buy or recommend a KB built home again. Corners were cut, the quality of work was sacrificed, and the materials used were prioritized in order to maximize profits. I understand this and can’t blame them. No one forced me to buy this home. This isn’t a forever home. I needed a home and this was available. I only plan to stay here for 3 years while I save to move into a better, more desirable, home. I wish I could say you get what you pay for but I can’t. I spent for to much money on such a basic home. Oh well, it is what it is. ... More

Had to give a bad review before we could get a response to issues that needed to be addressed. Project Manager and Asst. Project Manager were not on the same page as one would say one thing about the work that need to be done and the other would say something else. They gave you the feeling that when you called about a problem that needed to be addressed that you were only a complainer.

Did care for the loan process. Came into home three months left of building, As someone backed out of purchase. The lay out I have, I don’t care for. Not as functional as it should be. The work was rushed. Not worth the price I paid. In a situation I was in, I was ready just to have a home and I settled. KB could be better, my first home build from them was good. Not this time around. The maintenance supervisor, Glen, watching over the build process is great and helpful. That’s my only positive experience this time around.

Kelly the sales person almost never responded to emails. My realtor, myself, and my lender would send her things and I would have to call several times just to get a response. Timelines were critical, the whole home building process took over a year. Understandable, with COVID there were a ton of supply chain issues, those were communicated to me. The last couple months, the delays were totally in their control. Like ordering the wrong backsplash, ordering the wrong color floor transitions, failing HVAC inspection 3 times. The dates they were giving me to close kept falling through and my lender kept having to unlock my rate (each time getting substantially more expensive to do) and they little to no consideration or compensation. It was almost as if they were doing it purposely for me to pull out so they could sell it for more. On top of that I had to give my apts 30 days notice to move out and they refused to give me a good timeframe. I, instead, gave them a deadline because the Wait and move were becoming increasingly more expensive which was not fair to me, especially when the issues were unavoidable. Doug was the one who communicated with myself and the realtor through the last 30 days. He was responsible and made it happen. He made himself accessible to me, when it should have been Kelly. Doug was very personable, he was very responsive and pretty much did his and Kelly’s job at the end. Roger became rude after I asked him for communication and updates, when he told me to call him if I had any issues. He didn’t have to give me his number. The KB lender was telling people they had to apply with them in order for the builders to honor the purchase agreement. Which was untrue!!!!! Now Al is great, Briana at the design studio was super helpful. Also I been in my house 2 months and still have the wrong floor transitions and my screen was installed torn. They were supposed to finish my transitions on the 29th of June, I’m still waiting. Now I’m being told they had to reorder them. Overall very satisfied with the house, the process was a nightmare. I had to communicate closing with my lender, realtor, title company and Doug. I should have gotten paid as the sales clerk having to do all that by myself. Nobody reached out to me, again I Doug had to call me asking where I was because I closed. Nobody let my team know. I could go on and on, bottom line I would not recommend for anybody's first home buying experience. I’d rather have paid a higher price and deal with better customer service. ... More