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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10640 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10640 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Nice 1st home

  • Joseph S.
  • Verified HomeBuyer
  • June 06, 2020
  • Surprise, AZ

Good color schemes

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Bad Experience

  • Anonymous
  • Verified HomeBuyer
  • May 12, 2020
  • Round Rock, TX

From sales to design studio, construction everything is not up to the mark for the money which you are paying. Think twice before going with KB, be careful at every step with sales & construction people.

KB Home responded:
Hello, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Non responsive to customers

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2020
  • Magnolia, TX

Brand new home with issues and even though they tell you there is a warranty, no one calls to follow up or give an idea when issues will be taken care of. So not sure whether issues will be fixed.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

House is nice

  • Wilmer B.
  • Verified HomeBuyer
  • April 15, 2020
  • Phoenix, AZ

I'm sorry but with the experience i went through, I would not recommend.

KB Home responded:
Hi Wilmer, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Less than Thrilled

  • Neal S.
  • Verified HomeBuyer
  • March 24, 2020
  • Fuquay Varina, NC

Please check the workmanship. Bottom door gaps to large, latch plate not precise (3 doors), painting appears down right amateurish - wall repairs you actually see the paint roller marks, cutting on corners not precise. I really expected more from a reputable builder like KB.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

I never got contacted for either 10 day paint touch up or 30 day home follow up. I have many issues that have not been dealt with and they know about.

  • Anonymous
  • Verified HomeBuyer
  • March 15, 2020
  • Las Vegas, NV

Have outside paint issues, master bath caulking issues and master shower drain issues. I have advised project manager about flooring issues and was suppose to get back. Nothing. Advised about sliding glass door frame caulking issue. I had an electrical issue where multiple wires were bare in box and it was repaired with just applying electrical tape. Not acceptable. Entry door is damaged and got painted over and other doors in house have same issues. I was suppose to get a complimentary water filtration system at kitchen sink. Company came out over a month ago and said they would contact me ...

KB Home responded:
Hello, I’m very sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

KB Home - Quick to build, quick to move on.

  • Anonymous
  • Verified HomeBuyer
  • March 10, 2020
  • Jacksonville, FL

Quick to build, quick to move on.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Details and Privacy don't matter to KB

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • San Antonio, TX

Their painters all need to go. None of them apparently will use painter's tape, and no straight lines are painted. Horrible paint job that we have to settle for. We have lived in the house close to 2 months. Now they say there needs to be an appraisal where they come in a take pictures of the inside of my home. I am completely uncomfortable with this.

KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. --James

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Expected Better!

  • Anonymous
  • Verified HomeBuyer
  • February 26, 2020
  • Hutto, TX

I would pick another builder if I had to redo the process.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

KB Home - Supervisions on jobs and better workmanship,

  • Moses B.
  • Verified HomeBuyer
  • February 11, 2020
  • Austin, TX

Supervisions on jobs and better workmanship,

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Not all that

  • Miguel C.
  • Verified HomeBuyer
  • January 17, 2020
  • Del Valle, TX

I have been in my home 3 months and still waiting on things to be fixed. For a how That will cost me half a million dollars once paid not worth it.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

My overall home experience

  • Victor R.
  • Verified HomeBuyer
  • January 07, 2020
  • Pearland, TX

We are very disappointed with our house we are still having people fixing discrepancies that should have been done before moving in. I am starting to see that my KB home was done very poorly and it is frustrating having to pay this much money and not have this house done correctly. I feel like

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - The mortgage piece was terrible.

  • Tammy G.
  • Verified HomeBuyer
  • December 03, 2019
  • Tucson, AZ

The mortgage piece was terrible. After move in , had several repairs, takes a lot of my work time. Used my electricity to build the neighbors house. The stucco walls are not flat.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Upgrades

  • Leland B.
  • Verified HomeBuyer
  • August 15, 2019
  • Santa Clarita, CA

Choose your upgrades carefully, they can really raise the price of your new home! Make sure to get the wiring for fans, better value at the time of building than later! The granite in the kitchen is of a lower grade, and stains very easily, also was not sealed at the time of move in! Still stains even after being sealed! This might be a good upgrade at the time of purchase! Faucets in kitchen and bathrooms are lower grade, but those can be upgraded at a later date!

KB Home responded:
Hello Leland, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Unfinished issues

  • Michael D.
  • Verified HomeBuyer
  • May 29, 2019
  • Cave Creek, AZ

Still waiting for 10 day issues and thirty day issues to be taken care of

KB Home responded:
Hello Michael, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

KB Home - Still waiting for things to be fixed- over a month in the home-

  • Devin D.
  • Verified HomeBuyer
  • April 02, 2019
  • Conroe, TX

Still waiting for things to be fixed- over a month in the home- that were promised to be fixed before we moved in.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Good at First but then

  • Ashley H.
  • Verified HomeBuyer
  • March 26, 2019
  • Universal City, TX

The sales office was great, the design studio was great, the construction manager was great at first but then. I don't even want to get into how terrible my process was and the lack of attention to detail and lack respect as a customer paying nearly 300K for a house and someone blowing off my concerns and acting so nonchalant about things towards the end. If it wasn't for all I put into the house I would have walked away form it all! 3 days after I closed the construction workers ran over my lawn and it took more than a week for me to hear back from the construction manager when I reached out ...

KB Home responded:
Hello Ashley, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

New home

  • Anonymous
  • Verified HomeBuyer
  • March 26, 2019
  • North Las Vegas, NV

Sales team was great but I had many issues with my home.

KB Home responded:
Hello, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. – Brian

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Poor experience

  • Bryan L.
  • Verified HomeBuyer
  • January 24, 2019
  • Tucson, AZ

Poor experience

KB Home responded:
Hello Bryan, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. Best wishes. --Brian

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Neal

  • Neal George M.
  • Verified HomeBuyer
  • June 03, 2025
  • Maricopa, AZ

I am not really pleased with the response of the warranty issues that we’ve had with the house

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Fighting buyers remorse because of poor workmanship of home.

  • Robert A.
  • Verified HomeBuyer
  • November 07, 2024
  • Meridian, ID

Not a great experience. So many issues with the construction. The subcontractors were terrible. This house has been one gigantic punch list. I have had to hire my own people to fix issues because I do not trust the subcontractors who would have to come back and fix their poor workmanship in the first place.

Total Score 3


Quality 1

Trustworthiness 2

Value 4

Responsiveness 3

Lack of understanding the buyer

  • Anonymous
  • Verified HomeBuyer
  • October 10, 2024
  • Auburndale, FL

Lack of understanding the buyer

Total Score 3


Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Not satisfied with Landscaping quality

  • Balagangadhar R.
  • Verified HomeBuyer
  • August 05, 2024
  • Marysville, WA

I am not at all satisfied with Landscaping and missing few things by construction people. Construction people they are not installing what we have chosen in kb designer studios properly.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

A Janky Sloppy Dirty Mess

  • Michael Z.
  • Verified HomeBuyer
  • August 05, 2024
  • Willis, TX

Everyone I worked with one-on-one at KB Home was kind and helpful. This would include my sales agent, interior design specialist, loan processor and construction manager. But these kind people where not the ones assigned to do the actual physical building of my home. On a good note, My home seemed to have a solid foundation, sturdy frame construction, plumbing and electric that were up to par.. But after that the cosmetic work on my home left a lot to be desired. The paint/caulking, trim, carpet, tile/grout and landscaping where overall a sloppy sloppy disappointing mess that soured ...

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Nothing is being completed, but mor interested in getting 10’s on the evaluation

  • Gerald W.
  • Verified HomeBuyer
  • July 12, 2024
  • BOERNE, TX

Same as above read and read understand our frustrations

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2