KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11581 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Overall, our new home is awesome. Just a few issues with cabinets, paint marks throughout floors and outside cleanness due to other construction going on
- Francisco R.
- Verified HomeBuyer
- March 03, 2020
- Ontario, CA
Be patience as other homes are being built around and this creates lots of construction traffic with dusts.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Love my home
- Ashley R.
- Verified HomeBuyer
- March 03, 2020
- Buckeye, AZ
Best home buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Issue noticed at closing and its been 2months and issue not resolved
- Ravali P.
- Verified HomeBuyer
- March 03, 2020
- Round Rock, TX
The Lid on the water meter is broken and it has not fixed yet since Jan 13th. Everyone is aware of it not sure what is causing the delay.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Review
- Damon B.
- Verified HomeBuyer
- March 03, 2020
- Leander, TX
Overall, we were satisfied with our purchase
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
KB Home - Great builders less than stellar materials.
- Anonymous
- Verified HomeBuyer
- March 03, 2020
- North Las Vegas, NV
Great builders less than stellar materials. Some questions, particularly early on, took days to get answered.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Everything is Great
- Eric W.
- Verified HomeBuyer
- March 03, 2020
- Boerne, TX
This is our second time with KB Home and we are more than delighted with everything.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes is the Best
- Joel L.
- Verified HomeBuyer
- March 03, 2020
- Maricopa, AZ
From the Sales rep to the KBHS lender to the Construction Supt. to the Quality build of my home, I couldn't be more satisfied. KB Homes stands behind their product and my whole home buying experience has been a blast to say the least.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Amazing Home!
- Richard P.
- Verified HomeBuyer
- March 03, 2020
- Harbor City, CA
Amazing Home!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our home building experience could not have been better.
- Marc S.
- Verified HomeBuyer
- March 03, 2020
- San Antonio, TX
Our home building experience could not have been better. Across the board, KB was full of professionals that helped us build a beautiful home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Beautiful home
- Rosa E.
- Verified HomeBuyer
- March 03, 2020
- Buckeye, AZ
Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
A pleasure to work with Drew
- Brandy J.
- Verified HomeBuyer
- March 03, 2020
- San Jacinto, CA
Any issue I had Drew was on it! He always kept me informed and did everything he could to make sure my needs were taken care of.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - response time to fix any issues is slow
- Satyaban N.
- Verified HomeBuyer
- March 03, 2020
- Leander, TX
response time to fix any issues is slow
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - Kb homes staff was great
- Alejandro Z.
- Verified HomeBuyer
- March 03, 2020
- Phoenix, AZ
Kb homes staff was great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Details and Privacy don't matter to KB
- Anonymous
- Verified HomeBuyer
- March 02, 2020
- San Antonio, TX
Their painters all need to go. None of them apparently will use painter's tape, and no straight lines are painted. Horrible paint job that we have to settle for. We have lived in the house close to 2 months. Now they say there needs to be an appraisal where they come in a take pictures of the inside of my home. I am completely uncomfortable with this.
KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. --James
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
KB Home - Bricio and Dani were awesome
- Anonymous
- Verified HomeBuyer
- March 02, 2020
- Manor, TX
Bricio and Dani were awesome
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All the way VIP service Best of them all
- Jimmy R.
- Verified HomeBuyer
- March 01, 2020
- Houston, TX
from the salesperson to the Builder even the Mortgage guys were so understanding Shout out to Christina K, Luis A & Jake .M even after I closed they are still here with me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer Service Oriented
- Rachel K.
- Verified HomeBuyer
- February 28, 2020
- St Augustine, FL
KB will work their tail off to make sure you are satisfied. Really appreciated everyone reaching out and focusing on customer service. Would absolutely recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The experience was excellent
- Anonymous
- Verified HomeBuyer
- February 28, 2020
- Bulverde, TX
The experience was excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great. Bill took care of everything
- Raymundo V.
- Verified HomeBuyer
- February 28, 2020
- New Braunfels, TX
Excellent sales staff (Kevin) and great construction supervisor (Bill). Beginning to end communicarion.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Clarence H.
- Verified HomeBuyer
- February 26, 2020
- San Antonio, TX
Great job by all; completely satisfied with every aspect of this home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional and Courteous
- John F.
- Verified HomeBuyer
- February 26, 2020
- Del Valle, TX
Our experience was incredible! We were walked through every step of the way and were amazed at the amount of open communication that the team displayed in order to best serve us in purchasing our first home! Tristan our builder, David our support, Stephanie our mortgage loan originator and Amie our sales rep worked together as one team in order to make sure we got the perfect home we wanted and are extremmely happy with our choice. Even to this day, Tristan and David call to see how we're doing and if we need any items to help with around the house. I truly appreciate their honest, ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poorly Built & Bad Customer Service
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Rocklin, CA
Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever!
KB Home responded:
Hello, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 5
Expected Better!
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Hutto, TX
I would pick another builder if I had to redo the process.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Love it here!
- Preston H.
- Verified HomeBuyer
- February 26, 2020
- New Braunfels, TX
Perfect place for my family! The building process was amazing and our team at kb was even more amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding !
- Daryl C.
- Verified HomeBuyer
- February 25, 2020
- Pearland, TX
The entire process went well with no hiccups / staff was professional and knowledgeable
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
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Builder Reviews Total Score in all areas
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