KB Home Reviews

Waiting on meeting and then we'll see

Our experience has been mediocre specially with numerous maintenance requirements in a brand new house.

I had a great sales person who walked me through everything. Always there to answer questions.

There is lack of communication among employees. Very poor response when it comes to fixing issues.

Where to begin. The overall experience out of 5 stars regarding KB as a whole I would give is a 3 across the board. The reason for this is the lack of prompt, timely and consistent communication. Specifically from the KB Home and Construction Manager associates we enter acted with from beginning to end. Out Home Loan Consultant, Joe was amazing and very much a valuable asset to KB’s team. The Design Studio, although there were minor errors on a few things, which they worked quickly to get correct and resolved, were fantastic! Our construction manager for Medford Lakes was not at the standard the other 2 areas I just mentioned above. He made it a point on a consistent basis to add in almost every conversation, “Now when you get that survey, be sure to give 10’s and 5’s across the board.” He pointed out to us on many occasions, that if we didn’t not give those ratings across the board, it still affected him. I didn’t like the fact that by him saying that to us made us feel that if we didn’t that he would give us a harder time of the issues we brought up during our build. I’m sure he wouldn’t but it sure felt that way. He did provide push back several times and we stood firm with what we wanted. Steve did make efforts to fix the areas in which we asked him to have his guys do, but it was only as the cost for a 10 or 5 star rating. Those experiences, although fixed, didn’t yield a high rating. If he and his team was perfect, the issues we brought up wouldn’t have been issues. Steve said he’d do things and they weren’t done. Still to this day as I write, I haven’t received small items that he said he’d do. I don’t need them anymore as I went ahead and took care of the need. It’s the principle, mean what you say and be a person of your word. Not for the cause of a desired rating. Again, all in all, Steve and his team and the KB Home Loans team and the experiences they provided me during my journey of KB Home ownership was nothing greater than a 3 out of 5 start or 7 out of 10 rating. Id like to provide a KB build recommendation for its homes and that would be to consider having insulation placed in the walls throughout the house. As we’ve lived in the house, we’ve learned that you hear everything and the walls are very much thin because of it. An added layer of insulation would help tremendously in the interior walls. I understand the home is an efficiency rated home and doesn’t need that, but for the sounds you hear when faucets, doors shut, conversations, etc. this would be an added benefit. The screen porch door and sliding doors aren’t sealed and the screen door doesn’t stay on the track. The window screens for the house, don’t say in place and have measurement issues that cause them to not fit properly. The cabinetry caulked to the wall has already separated in the kitchens and bathrooms. The concrete floors when poured are not even. There is a crack in the ceiling in our entry way. The front door bottom seal doesn’t seal properly when shut. The garage door has the same issue as there is a visible and noticeable gap. The blinds don’t crank and turn smoothly. There are quite a few things that for a new home and only being in it for 3-4 months seem like shouldn’t be. I know the items will get fixed and I plan to hold KB and it’s management team for warranties and such accountable. Transparent review and rating based upon overall experience and findings. ... More

Our first home-buying experience was ok in the end, but not this 2nd time. We had a flooring issue the first time that was resolved before we closed. Through that experience we feel that the rating system is off in our opinion. We gave a 9/10 due to the problems with the floor, but had the construction manager at our door pleading it be changed to a 10. We thought 9/10 was pretty darn good considering the flooring headache. Otherwise, that first experience was ok. Now we move on to this next experience. It has become a nightmare. The home is way way way more expensive than our first KB home, but the quality of workmanship is worse(the materials seem ok though). The workers seem to not be skilled in their respective roles (painter, carpet installer, etc. All except the worker that installed our backsplash, who gets an A+!). The construction manager is a nice fella & seems to try hard, but has way too much to do and continues to make promise after promise. The home closed with several problems being promised to be resolved later. We either get put off and put off, or the fixes are horribly done or cause worse problems. Most of our neighbors have experienced similar experiences, and some are waiting even after nearly a year. We are all disappointed and worn out. But, given the rating system issue, we are not really allowed to rate anything less than a 10 for fear folks may lose their jobs. The pressure to rate a 10 is through the roof! Though the build manager promises to fix things, many fixes are worse than the original problem. We are exhausted and worn from cleaning paint off floors, trying to schedule repair folks to come fix problems several times over, managing the manager, etc. etc. etc. I knew it was KB when I began, but was hoping it would at least be as good of an experience as our first KB home despite the problems then. It is way way worse in this community. Sales guy is AWESOME, but the rest of our experience has been beyond exhausting. Beware this Community...the neighbors are nice, but the build process and horrible workmanship and need to have things fixed over & over & over is a nightmare. :( Overall, KB seems just as fine as other builders in it's price-range/caliber. But this community...ay caramba. And with the rating pressure for a 10/10, what recourse do we have? I love my floor plan, which is why we bought with KB a 2nd time, but I am worn to a frazzle and quite disappointed with the build process & quality this time around :( :( :(. Thank you. ... More

Plumbing contractor states loose sink does not need to be fixed. Painter was good but contractor that does medicine cabinet replaced damaged medicine cabinet with another damaged medicine cabinet. Contractors have no regard for dirt as they track in mud with their boots and do not offer to clean up their mess.

We have had issues with flooring, a crack in the ceiling in the master bedroom, and the exterior paint. These concerns were addressed promptly but after a month repairs have not been made.

I would not recommend KB Homes to anyone. Unless they really wanted to be in the community that KB is developing. Build quality, craftsmanship and finish and attention to details is inferior to many other builders Like Terry Homes

The ability to get the site approved, financing approved, selection of floor plans, etc. was excellent. The home, however, was rushed and the finish work is terrible. Damaged door, drywall tape visible all over the place, caulk lines look like they were done by a drunk, silicon cracking around sinks within a month. Responses to repairs are excruciatingly slow. 2 months to get a medicine cabinet installed that should've been there prior to closing. Worker sent for drywall repair made a mess and the repairs were horrible. Next guy did well to fix his predecessors work but then used the wrong paint. 3 weeks later and still not fixed. Construction crews from kb working on other houses have driven forklifts through our lawn enough that large sections of sod need to be replaced. Trash from other sites in our yard every day. Nail guns being fired on Christmas morning. ... More

KB homes is affordable for most families. Our best experience was with the real estate agent assigned to the new homesite. They definitely need to improve with the quality of workmanship that goes into the home.

no follow through, appointments missed

check out the HOA before you buy.

Make sure Everything is fixed before signing your contract otherwise. They don’t care anymore. They are rude and not listening if you have a problem.

House is nice and construction seems good in general, but 1 month after I purchased it, the Zillow estimate for my home dropped over 10% !!! The estimate first agreed with the purchase price and the appraisal also agreed. How could it devalue 10% in 1 month unless it wasn't worth the purchase price to start with. Buyers Beware of the valuation at the start or you will feel scammed too, like I do. KB Homes installs vents for circulation from each bedroom to a adjacent common area in the house. These vents in each of 3 bedrooms are directly opposite each other, creating an open window effect. I inquired with the construction supervisor and informed him that I did not want a window that you could look through (and even see my bed in the master bedroom from the living room!!!) He had the audacity to argue that "that's how KB does it in all their homes now for ventilation." We went back and forth with the argument as I explained that you can hear through the vent and SEE DIRECTLY THRU IT. I finally asked him if he would find that acceptable in His Home? He said he didn't like it either, but that's the way they do it, I then proceeded to request that these vents be relocated to more sensible locations to remove the "windows" and restore privacy to the bedrooms. Lo and behold he sent a sub-contractor over to relocate the master bedroom/living room vents to the ceiling and patched up 5 of of the vents. When the apparently NEW worker for the AC company came to do the job, unsupervised in any way, as usual by KB people, he went up in the attic and cut a hole in the ceiling from above (NO TARP OR ANYTHING ELSE) and dropped a lot of debris right onto the brand new flooring in the foyer, and nowhere near the master bedroom. I hollered from below and asked him if he needed a drop cloth or something, and I suggested he use my tarp. Not sure why I even attempted to help him at this point, but he said yes, I grabbed a tarp and asked where he wanted it. He said to put in the Master BR, and I did so. Then he proceeded to cut a hole in the front room (not the master) and drop a lot of debris into the room below and all over the carpet! When I asked why he just did that, he yelled , " I told you to put the tarp in the master BR!" I yelled back , the tarp IS IN THE MASTER BEDROOM!" He then argued, still yelling at me from the attic that he DID just cut a hole in the master BR! Since he did not even know where the master bedroom was, I told him just STOP working immediately and allow me to call the building supervisor. The supervisor called the AC guy's boss and he eventually came over to finish the vents 2 hours later, and explained it was a new worker, etc. This was only 1 problem I had and continue to have with the follow up. I look forward to adding more details to this review when given another opportunity. KB has wasted so much of my time already, I really just need a break. They set 4 hour windows for us to wait for these repairs, and often miss the time and call to extend the wait. The truly act as though we have all the time in the world to waste and repeat this with each sub-contractor that they send over, most every one of which has acted unprofessional in one way or another. When I have complained to the building SV, he has repeatedly throw the vendor under the bus, stating that he is "about to fire that vendor anyway". I finally am left with the understanding that KB is working with cheap, and inadequately skilled laborers. KB presented themselves as a full-service company but simply pass the buck and blame their vendors for everything that is going wrong. There are a lot of companies currently building in this area... At this point, I wish I had not chosen KB ... More

Daniel came over a couple weeks ago and we scheduled a time to have some repair work done. I took off work for the appointment which was 1 week later and no one showed or bothered to call me.

We have been in our home almost 2 months and talked to the warranty twice and have emailed them and no one seems to care. I am very disappointed.

Great construction materials but final repairs and logistics issues not resolved properly in time.

Bought our home for the location. Not for the builder (KB). Not trying to be rude but honest. The house is one mile from our Church.

Home wasn’t even finished when we closed (rushed to make their nov. 30th deadline) paint quality is terrible it’s comes off with the slightest scrape, closed almost 2 months ago and still don’t have a screen door, asked for a fence quote 3 times and never got one. And home was filthy after closing, had to ask for it to be cleaned. After talking to neighbors it seems like we’ve all had this same experience so it’s not a 1 time fluke.

I understand this is a business but I feel as if things were rushed in order for everyone to get paid.

Sales and design ppl were great. However, construction manager T was not on top of ensuring house was built to standard. Many times he ensured me home was ready for my inspector, though it wasn't ( utilities off, major fixes needed, etc.) I had to put off closing many times cause of this. When I did close their were still issues needing repair. Building manager rushed me to sign ppwk so I could close, ensuring me the items would be fixed that same day. They weren't. It took almost a month for all things to get fixed, with me having to take many days off from work. Moral of the story, don't close until everything is to your satisfaction, as any repairs will take weeks to complete. ... More

The drywall, paint, landscapers, and tile/flooring companies are NO GOOD!! Plumbers & electrical are exceptional! AC company is ok. Brand new build my roof is already leaking due to the ridiculous open vents on roof. Do not allow them to put these open vents on your roof. Every time there is wind and rain you will see water leaking from your ceiling inside your home!! BEWARE!!

Close to two months after closing and still getting things fixed. Getting YES to death and wanting issues resolved. I still cannot give a good review with things still needing repaired.

KB Homes builds the houses their way even after providing upgrade options. They replace the displayed material with cheaper material for cost savings. They do not care to fix that even upon customer's request. As you are locked in contract, you become liability.