KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11581 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Happy Homeownership!
- Janet M.
- Verified HomeBuyer
- January 22, 2020
- Bastrop, TX
Our KB team is Amazing. Best experience we could ask for.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth and rewarding transaction!
- Matthew S.
- Verified HomeBuyer
- January 22, 2020
- Sacramento, CA
Everyone from the sales office to the superintendents that we worked with communicated excellently and executed everything for a smooth and easy transition into our new home! Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great new home experience!!
- Ignacio R.
- Verified HomeBuyer
- January 22, 2020
- Katy, TX
We had a great experience!! Thanks to all the KB team!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very Happy
- Luis O.
- Verified HomeBuyer
- January 22, 2020
- Davenport, FL
Very Happy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Lovely Home
- QUANG V.
- Verified HomeBuyer
- January 22, 2020
- Anaheim, CA
We're very happy with our new home and the KB team was a pleasure to deal with. We were utterly impressed with the level of service provided by the KB superintendent and one of his construction team leads (Robert and Handel). They demonstrated great knowledgeability and willingness to help, and their diligent follow-ups were absolutely reassuring. Our sincere thanks to the team.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home
- Anonymous
- Verified HomeBuyer
- January 22, 2020
- North Las Vegas, NV
Jeff from the sales office was very friendly and quick to respond to our needs. There were several things that had to be cleaned up after our walkthrough that seemed to be ignored but we were reassured by the superintendent that 1 year home warranty will cover it.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Overall great but with a few issues.
- Anonymous
- Verified HomeBuyer
- January 22, 2020
- Loveland, CO
The quality of materials could be better. So glad that kB offers a one year warranty on the home. Great working with KB employees.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Cedric has been great and very responsive when addressing issues
- Cody R.
- Verified HomeBuyer
- January 22, 2020
- Aubrey, TX
Cedric has been great and very responsive when addressing issues that have been found in the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quantity over Quality
- Jesse H.
- Verified HomeBuyer
- January 22, 2020
- Uhland, TX
The tradesmen are majority unqualified. Framers are terrible, painters lazy, masons were good, roofers try to get too much done to quickly and the shingles are loose because nails are missing to anchor them down. Siding is not smooth. The bath in the master constantly creeks and squeaks. The front door light kicks the breaker every time we turn it on which kills the light and fan in the powder room. Drywall is not level in window frames from top to bottom some also from side to side. The fence blew over in a storm. The flood light already stopped working on the back of the house. The ...
KB Home responded:
Hi Jesse, We're sorry for any frustration with your home and fence. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Good
- Jose A.
- Verified HomeBuyer
- January 22, 2020
- Clermont, FL
May new home is great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everyone was so great and helpful
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Winchester, CA
Everyone was so great and helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding Customer Service
- Martin F.
- Verified HomeBuyer
- January 21, 2020
- San Antonio, TX
Make sure all upgrades are structural because that can’t be changed later.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Be patient with closing process.
- Michael A.
- Verified HomeBuyer
- January 21, 2020
- Redlands, CA
Be patient with closing process. It can be very frustrating.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All good!
- Feng G.
- Verified HomeBuyer
- January 21, 2020
- Newark, CA
Satisfied with everything
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great buying experience!
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Mascotte, FL
Great buying experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
5
- Cesar S.
- Verified HomeBuyer
- January 21, 2020
- Kyle, TX
KB homes rocksssss!!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service
- Ramon O.
- Verified HomeBuyer
- January 21, 2020
- Katy, TX
Had a wonderful experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - My contractor was available to speak to at all times of the day.
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Houston, TX
My contractor was available to speak to at all times of the day. Sell associate was outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Delivered on time with very good support during move-in
- Sudhakar B.
- Verified HomeBuyer
- January 21, 2020
- Newark, CA
Our home is delivered on-time as promised. Sales and on-site supervisors were very good in explaining all the details. Final walk through by support staff has explained all the details very well. They also followed up with us post moving into house to make sure everything is good and we are comfortable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home Review
- H. T.
- Verified HomeBuyer
- January 21, 2020
- Fresno, CA
Our salesperson was GREAT! (Misty Mee), Dave the construction manager was awesome as well. Since we’ve moved in, Sergio has been a pleasure to work with... great team! THANK YOU!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good houseAnd buldier
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Saint Cloud, FL
Good house And buldier
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
2019 investment
- Harry C.
- Verified HomeBuyer
- January 21, 2020
- Rohnert Park, CA
Minor flaws- but your staff responds quickly.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Not what you would expect from a major builder
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- Los Angeles, CA
Do not sign anything until it is complete. Do not let KB home manipulate you.
KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great people!
- Brian M.
- Verified HomeBuyer
- January 21, 2020
- Saint Cloud, FL
Very easy to work wth
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my home!
- Michael A.
- Verified HomeBuyer
- January 21, 2020
- Perris, CA
Communication is excellent on every level of this whole process from start to finish.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
Home by [BUILDERNAME]
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