KB Home Reviews

The studio selection was all a money grab. I kept being told how I wasn't spending enough money, and I should spend more. We chose to add a gas line to our home. When we started looking at gas stoves for possible upgrades in studio, we were taken to the Lowes website. KB was trying to charge us roughly $200 more for the same stove that large hardware stores sale. Not only would I have to pay more than if I purchased directly from that store but KB would keep the electric stove that was built into the home price and not give me credits for it. We opted for the gas line only, and chose to keep our electric stove. The appliances KB provided were comical! We bought a home that cost well over $300,000 and received apartment grade appliances? Rather than let KB keep the stove, we donated it and purchased a new gas stove from the same hardware store that was shown to us in studio after move in. We were not told what the foundation height, of our home would be built at until construction was about to begin; had we been informed at the time we chose our lot we would have chosen a different lot to build on. We have six stairs and two landings in the garage going into the house. While our neighbors who have a similar height home have concrete stairs in their garage, we were first told building code did not allow them to build concrete stairs in our home. After consulting with an engineer as well as the code compliance department, my research showed that this was not the case. Concrete stairs could in fact have been built. When I came back with my findings, I was then told KB no longer used concrete when building stairs in garages. We almost did not close because of this. I find this to be a safety issue, especially for my daughter. We have not lived here two months and already my daughter has had several splinters and I am constantly having to remind her not to walk into the garage without shoes on. I do not feel like we should have wooden stairs in our garage for the price we paid for our home. Our driveway, sidewalk, and garage floor have also started to have cracks and chips. Our attic door does not sit flush. I find it hard to believe that this cannot be fixed when the attic door in the 19-year old home we sold had a flush door. Beside the fact that this is not ascetically pleasing, we are concerned about heat loss from the attic. We have reported this, and it has been looked at but the end result is the same. The AC that was original to the home we sold also cooled more effectively than the one in our new home. The only positive thing I can say is that the building superintendent has been fairly quick at responding to our issues up to this point, and tries to his best to address our issues and concerns. ... More

Okay for low budget

Overall value is good, but minor issues are being found the longer we live in the home.

Overall we are happy with our home. Specifically we had a great experience with our sales person James who continues to go above and beyond with communication and service. Our first studio visit was rough. We found out on our second studio visit that the studio rep from the first visit had added extra features we didn’t ask for. Thankfully we caught it before everything progressed to construction. Construction has a few problems. They resolved most of them but a few problems remain. The first problem was they confused the flooring in two of the rooms. Thankfully they fixed that before move in. One problem is they never pressed the yard. They said it rained too much and they couldn’t do it. The backyard is very lumpy. They came back after we moved in and rolled it but it was too late no changes were made. Edgar has been helping us coordinate these efforts but we’ve lived here 6 weeks now and it’s still lumpy and probably not getting better. Every time I speak with Edgar he makes sure to remind me to give him a five star rating, but I don’t think this was five star service. All of these complaints are accompanied by a flood of great things. We love the house and we are overall pleased with the work that’s been done. ... More

3 weeks after my 10 day walk through and I’m still trying to get items fixed. Love the home. Sales was great and the construction was done on time.

Not bad for a budget mindset.

Overall my home is nice but I wish the quality of work would have been better. Some of the work was done subpar and I have some items that need to be addressed because they were not done correctly at all. For the price I paid for the home I would have expected the workmanship to have been better.

The experience was very positive until we started dealing with the finance department of KB Homes. We have great credit and credit scores and was going to put a down payment of half the cost of the house, yet the finance department (Mr. Aguilar) failed to be transparent with communication on items that was needed and the request for unusual request for letters for the home purchase was too much. In the end, it all worked out and we went with Navy Federal Credit Union and closed within 3 weeks after our initial visit with the credit union. They took care of care of a 30 year active duty service member w/o all of the unusual letter request to purchase a home in Texas. ... More

good to know things are new but not alway used the best products when getting the Basic features

Stipulate your issues from the start and demand contact at least once a week for updates. Do not stand for getting bullied for using your own lender. I recommend Rocket mortgage. After your deposit with KB, you have 30 days to back out, threaten them that there are other builders waiting for your business.

Construction crew was awesome. Sales staff and loan group was less responsive. Once moved in, we have noticed a lot of small issues that seem to be from rushed work.

Sales was the only this we are satisfied because of Adrian . We closed some of the work which was pending promised to be taken care of later like landscaping it’s has negative slopes which happened while installing sprinkler system

Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again.

It’s not bad not good

For the price I paid for my home. I am very surprised of a lot of the issues, that I am coming across. And, when advising of the issues, I am not getting them resolved. I asked, since I am not getting issues resolved, if my warranty be extended. I was advised no.

The KB homes at Ventana on Lincoln CA, are nice. We where one of tge first families to move in, and everyone we've met have been nice. The office staff, and the kb homes construction supervisors have been great as well, even through this covid 19 challenged time. Now the excitement of taking possession of the home, and finalizing mounds of paper work, and contracts, time for the details. If you buy a home, take your time, inspect every inch, dont be rushed, bring a trained eye. We had a damaged microwave, unfinished paint, drawers that hit the custom counters and dont close right, damaged vanity counter tops, over spray, really bad seams in the carpet, and you can feel lumps here and there, automatic bath fans that would not shut off, they had to come and make them manually operated with the switch to turn off, the sensitivity adjustments i guess didnt work, or we had that much humidity behind the walls. Many of our upgrades hadn't been done, we had to bring it to there attention several times, with calls and emails. We paid for a sidewalk, that even being overlooked, had some problems getting installed, for instance the stucco bubbled out on the side where the sidewalk went, causing further delays because of repairs and paint. We had a issue with the landscaping, they only do the front, but one tree was hitting our gutter and to close to the sidewalk, they had it moved. Some other big ones we had problems with was the loft was supposed to have open railing, that we paid for, not the pony wall they initially started, our vanity light fixtures, and shower doors where supposed to be color changed, we caught it, they did swap it out for the correct fixtures. The dryer outlet didnt work, a breaker needed replaced. There's a few other on going issues, but with covid19, they're not able to address them all. John, Jim, and Devin are all great to work with, and try to fix everything they can. Point is before you get too caught up in the moment, before you take possession of those keys, inspect every single aspect of that home, ever inch, drawer, outlet, breaker, every window, one of ours was cracked. Carpet seems doors, yes we had a hole in a new door as well. Every knob, blind, door handle, outlet, carpet seem, light fixture, everything. Look real close with a flashlight, glasses whatever it takes, you're the one paying over half a million dollars for a new house, not almost, or repaired house, yes we've found those too, examples, shaker cabinet faces had been touched up with spray paint, thats still there. A counter top they sanded and buffed after damaging it, we caught it, and it was replaced. Also there's a huge pest problem with springtails, it got worse when they brought in the mulch, millions of them all over the area, our property, garage, and now our new home. Once you take possession its all on you, so before you take keys, id look for that, hundreds of dollars later its still a big problem. Overall the community is great we moved from 2 miles down the road, and have lived here for a long time, lincoln is a great community. Kb staff have been great, and although there has been quality control issues, the have and will continue to address them. I can't express enough how important the walk thru and inspections are, see something say something. Its your money, and dreams, not the carpet installer, not the roofers, not the painters etc. Its yours, get your moneys worth, and quality you expect, if you do that, you'll love your kb home, and enjoy working with the staff. ... More

We are excited to own our 1st home , the price/value is great but then when we landed in home it started falling apart , there are number of issues like Gas leakage , Tank-less water heater not working , ceiling lights popping out , gaps on edges of stairs etc . The person who did our home orientation did not take things right way to address them and always we need to claim to south bay homes and depend on their availability. I did not expect these kind of issues happen with new home which is not pleasant. our Thermostat was not working , when i tried to replace with new one it went down and they claim its not under warranty .. the new home less than 30 days how does it dont function well. overall happy only with purchase and community but not the amount of issues happening . ... More

Have nothing but good things to say about KB Home sales staff! Helpful from beginning to end. That being said, it's been nothing but frustration getting things fixed and fixed correctly. Poor workmanship and no response are the main issues.

Overall I think KB Homes are good homes to buy. This is my second time buying a KB Home. The first home I purchased was in CA 30 years ago. Great experience! This is my second KB Home. It is in AZ. Not a great experience! I was mistakenly expecting the same customer service as my CA experience. I will only mention the major problem because of time. The home I purchased was completed in June 2019. I looked at the house in December 2019 and decided to purchase it. We moved in at the beginning of February 2020. There were two electrical outlets in the second floor that did not work and four on the first floor. It is now April and I am still waiting for the work to be completed. My main concern regarding the customer service is why they did not check the house to ensure ALL of the electrical outlets were working properly BEFORE we moved into the house! There was plenty of time to do it. My son slept through one of the appointments since he works during the night. It was delayed for three weeks to be completed because of that! The day of the appointment to return, the customer service representative did not call to let me know the appointment was cancelled because of the COVID-19 pandemic! So, my son was up all night and day because of his inconsideration! We should NEVER have been inconvenienced by the repairs since this should have been checked BEFORE we moved in! Now, here we wait to be rescheduled. How’s that for customer service? ... More

Be more involved in building process...

Overall Good Experience. Kb has good customer service team.

Been here for almost 2 months and still don’t have my fence up because HOA won’t get back to me. I’m honestly super disappointed with KBHS for not answering quickly. I have my back fence and side fence with the hoa and both are on my property. Been trying to get this figured out so I can get my fence up

I went with the one stop shopping with KB and thought that was a great idea and it was up until the end. The mortgage company stinks! They don’t communicate in anyway. I was very nervous with making my first mtg pyt, setting up their online payment and through the whole process they never communicated once. A good thing I kept checking the site then I had to email them to see something wasn’t set up right. I went through every other company (utility) and they were awesome, but not this mtg company. What a sad way to end what was a good experience.

My only complaints have to do with the quality of the build. I've had trouble and continue to have trouble with the white tile flooring that I had installed. There were red stains all over the house (and there still is some), but I just gave up after the 5th time they sent someone out to clean it. Also, our dishwasher and washer have already flooded the house causing damage to the floorboards. There's patches in the paint on the exterior and paint in some of the outlets inside. Other than that, it's just been minor fixes, but easily prevented issues.

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.