KB Home Reviews

They were not truthful about the move in date and kept pushing back the date. The quality of the home is not worth the price I paid. There are a lot of defects in the home that needs to be repaired.

Sales Team is amazing...the Mortgage Team is amazing.

Still waiting for things they promised and home isn’t done. Closed two months ago...

Still waiting for superintended to finish details that were left incomplete in my home!

there was a distinct lack of disclosure regarding the exterior of the home. using kb mortgage was a very good experience.

Watch the construction of your house because the finish work is not up to par

Many badly finished details

I have a long thread of email responses back and forth with the construcmanager, not superintendents, in which I continually pointed out incorrect building of my home. Several issues were sloughed off only to be issues to delay closings. Items pointed out by my private insepcthave yet to be resolved and were pointed out 3 months ago, beforethe first scheduled cloing which the builder missed. The KB lender tried to swindle me out of $17k categorized as points when I received quotes from 2 other lender for zero points and lower interest rates quoted by the KB loan officer. The journey with KB has been a disappointing struggle which started one year ago and still continues to get post walk through items and pre-walk through items resolved to my satisfaction. I would love to have someone in corporate to contact me to discuss my experience and allow me to share my documentation along the way. ... More

Buyer beware…Do not buy a KB Home. They are kings of bait and switch tactics. The property was a mess. The house was filthy as if someone already lived in our brand new home. Plumbing issues and scratched windows from day one. Dealing with KB’s customer service has been worthless and I am pretty sure everyone in my neighborhood feels the same way!

Issues still pending that were identified on the final walk. Contractors care very little for the material that is new, they drag cabinets, scratch countertops, force dry wall when curries not fit installed crack bath tub, chalking bad work, home dirty, no pressure wash of garage and sidewalk and driveway. My opinion house over priced for the workmanship. No pride in the work they do. Just waiting to see who calls to text and make right. Good Luck right?

They left splotches of concrete on the driveway ,there are weird bumps in our tile ,they never came to redo our paint , and when they redid our fence the didnt angle it straight across it goes up down back up then down which makes no sense . Brandon has been unresponsive which says alot considering he told me to close on the house and he'd still fix all the issues

I felt rushed to closing and home was not delivered to me finished as promised. items below concerned are not addressed. Tried to contact superintendent and customer service no response still waiting to hear back. 1) Flooring not sealed properly - have Ant infestation since move in around September 10th 2) Photocell lights in front of garage not working 3) multiple outlets not working in house 4) Sink countertop not completed underneath dirty and looks unfinished 5) Crack in garage foundation 6) Cabinets not sealed properly 7) Oven missing one rack 8) Paint needs refinishing

We are having numerous problems with the house. The doors quality is extremely poor. The paint kept chipping off. The hinges were not set properly. Even after the support team coming in and fixing it…it’s still the same. The guest restroom bath tub has been blocked since the day we moved in…it’s been over a month…we pointed out a flaw in the ceiling and the builder Tyler…conveniently said that’s something we need to get done. The tree on the front is replaced twice and both the times we got a dead tree. It’s unacceptable to deliver such poor quality.

From the start to finish it was hard no body had answers and one lie after another was spoken down to like I was dumb

Make sure the home is 100% complete before you move in because it can take weeks before they address the issues that the house may have. Some of the closets did not have rods to hang our clothes and the first day we moved in the central had a leak and was not cooling the house and etc.

Not the best not the worst. As long as you don’t expect the truth about the timing of your home from anyone including VPs you should be fine. Process was seamless until final walkthrough when nothing was done right. Spent next 3 months with people in and out of the home because of their incompetence to get it right the first time. Just hoping the foundation is good

We still have so much work left to do, we have a whole framing work in the front, a shower door that still needs to be replaced, cabinet replacement, floorboard work upstairs, floor work downstairs, and plugs not working in multiple places. These are big projects to fix after we moved in, especially since they were supposed to get fixed before when we had an inspection done. I first praised George for helping to give us a garage for the opener and helping with the move-in date. But I can't overlook to constant issues and I have been disappointed. I have always heard things about KB Home or houses similar to KB, proving the rumors right. I am a first-time buyer and I would not want an experience like this for anyone. ... More

Builder visit my house last month he say he come back next week and he never comeback for the repairing

i would not buy a other house with KB home or tell someone to buy here

Sell department awesome , KB financial department good but building and finish touch up bad my kitchen it still incomplete

Very bad construction. Construction manager is very bad

We were reluctant to build with KB based on others' experiences we'd heard about, but in a tight housing market, we decided that it was the easiest way to get a house in the location we wanted for a reasonable price. The sales experience was fine. The design studio process was unnecessarily confusing and time-consuming because they use software from the 1990s (I'm talking green type on a black screen) that makes it take forever for the consultant to give you the price for something and ultimately build the order. Our first consultant made several key errors. We complained about this and the manager did our final appointment (via Google hangout due to COVID). She was great, but after our home was in the build process I really wish she (or someone) had walked us through the lighting locations. We ended up with a lot less overhead lighting than we would have chosen if we knew how few lights they would provide. The build process itself was not well-supervised. Subcontractors installed broken cabinets and then the construction manager had them patched up later. Our window wells are uneven so our blinds fit well at the top of the window but not at the middle or bottom. This is a framing error. I could go on, but basically anything we didn't upgrade was inferior and even some of the stuff we did upgrade wasn't the quality I would have chosen. We've found a lot of mistakes in the couple months we've lived here. Nothing we can't either fix or live with. Not sure another Austin-area builder would have done a better job as they all use the low bidder subcontractors. Thankfully my husband is super handy. Be prepared to watch everything, spend the money on a 3rd party inspector, and then set aside a couple thousand dollars to make your home what you want it to be. ... More

Absolutely not happy at all and no one really gives a care. Cheap, nasty materials and even worse workmanship. Actions speak louder than words...still waiting for action. KB Home decided to push to have home site completed 6-8 weeks early. I voiced my concerns about corners being cut immediately. My concerns were not unfounded. Now, I'm expected to take time off of work for each individual sub contractor/vendor to come and fix what should have been done correctly in the first place; this is very costly. I have already paid a fortune for this house, why should it cost me more for it to be fixed under warranty??? Step up KB, and give me a delegate/representative that can escort the sub contractors/vendors for the repairs/warranty work that's necessary while I'm at work...or, do Saturday repairs. Put your money where your mouth is and make things right. ... More

This is our 2nd KB Home - there are pros and cons to everything Pros - more square footage for the price and great location - no doubt about it However more cons than pros.... Cons - Craftsmanship is not great quality as it used to be - rushed, quick builds are more about QUANTITY AND NOT QUALITY Customer service is not that great - needs much improvement Hire cheap labor workers - get what you pay for, sad but true. We hesitated to give any reviews and give them a chance to help fix and make things right but when you keep getting these requests to submit surveys, on the daily and weekly - just going to have to be honest and truthful. 1st - we were told and advised that build time was 9 months to a year. "Just sign a year lease to be on the safe side." THANK GOODNESS we only signed 10 - month lease. EVEN THEN - we were told it was going to be completed 6 months sooner. We can't afford to break the lease on top of paying for higher mortgage! After back-and-forth negotiations, they still would not help us but wait. there's more. We will come back to this later. At this point - we were so stressed out and caused a lot of pain and heartache with non-stop bickering with my spouse, but we pushed through. 2nd - during the build - went from 1st foreman to another. During this transition - right after Insulation had been installed all around the house - everything was tight fitting, pretty and snug - No insulation was missing - we even asked if we could add more to certain areas while introducing ourselves to the new foreman - he said yes. so, we did. When we came back next week, the sheet rock people had already started - at this time it was only the top half around the house, we walked around the house - there were cigarette butts on our sheet rock, and there was insulation stuffed under the staircase void. We asked the foreman where the insulation came from, and at this time we were concerned about missing insulation where we can't see since half of the walls were already walled up. He said he would ask and talk to the sheet rock supervisor. All because we asked a legitimate question - coincidentally we came afterwork to walk through and check our progress - come to find urine in two different rooms that had spread to our framing and joining / connected rooms - we took pictures and immediately called the foreman. He stated that we cannot just say it's urine - we'll have to check for water leakage - so he had the plumber come out and do testing - EVERYTHING WORKED FINE - found NO LEAKS. at this time my spouse is crying because of anger and frustration - first new build and to have to deal with someone urinating in our house is unacceptable. Told our sales rep. and sent pics and e-mail. Nothing was done about this except they had to clean it and sanitize the framing. This is unacceptable - who knows how many other people's homes have been urinated in if they're not able to watch their house being built from ground up. FINE - we let it roll off our backs. They've lost our complete trust because of this. Back to closing date - only reason why they even gave us an opportunity to extend our closing date was because of this urine issue and the fact that we were told it would take longer to build and were advised to sign a year lease which we didn't thank goodness - No ONE Even knew about the urine issue we had experienced a couple months back at this point. The GM didn't even know he was baffled and shocked to hear this had happened. He helped to accommodate our needs to extend as we couldn't break our lease which we were thankful and appreciative of. Fast forward to closing date - we did a walk through and had agreed to sign and close on the house but in return things that needed to be completed would be completed - DO NOT DO THIS!!! MAKE SURE EVERYTHING IS COMPLETED PRIOR TO CLOSING. FAST FORWARD -- so many other issues afterwards - we have just moved in this month - so far, we are now on Warranty rep number 3 Let me tell you - we have not had great customer service so far -- 1st guy (Matt) met us in person - we did not have much time to go over things that were not completed so we showed him the things that were high priority - as we talked about setting up time for appointment - we had discussed PM and NOT AM - better to take the latter half and rest of the day off than to stress out about not making it to work on time. Finally, the day has come - My spouse is out of town for work. Here I am sitting at the house waiting for the painter and framer to come - texted Matt to let him know I will be here from 1 - 6 he responds with a thumbs up. (Thinking to myself - what the heck is the thumbs up for) does that mean he's saying Ok or everything is good?? fast forward to 4:30 - no one has showed up yet, messaged him again - he finally responds with well they came earlier this morning but no one was home... WHAT??!!!! we scheduled for PM not AM - I just wasted my time off that I can't get back, his response was Must have been a miscommunication. -- Instead of apologizing for the mishap, he pretty much blamed us. WHY would we take off morning half and stress out about getting to work on time and not just take the afternoon half off? My spouse was really upset - when I told her --- she's already dealing with work, she's exhausted and now she's having to call Matt as well. --- Next day, we get a text stating that Matt has been moved to another community. WOW. Go figure Kelly would be our CSR -- let me tell you - his communication skills are not great; he gives you ultimatums instead of asking you when your next availability is or what would work best with your schedule. We asked if he would kindly meet with us so we can do a meet and greet and show him things that needed to be completed but never got completed, would not even give you the time or day! He states he's only in the community Tuesdays and Thursdays. NO MORE SPACE TBC ... More

Paint all over the floors and kitchen appliances that we now have to remove. Not happy at all.