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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11814 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11814 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Falcon Landing

  • Raul M.
  • Verified HomeBuyer
  • March 05, 2020
  • San Antonio, TX

Good neighborhood close enough to everything you need and Loop 1604 as well to Sea World, however, far away enough to keep that peace and quiet. The square foot for the price is better than most neighborhood. The sale team and foreman are really helpful and keep you infor in all the faces of the construction. The neighborhood had multiple types of model houses available to choose for different size families. Overall, is a good company that deliver quality product and good value.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great time frame

  • Pawan U.
  • Verified HomeBuyer
  • March 05, 2020
  • Round Rock, TX

Like the timeline & step, build our home & get our new home key on time.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Flipping Houses

  • Tien T.
  • Verified HomeBuyer
  • March 05, 2020
  • Sacramento, CA

Great purchased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Alan and Carl have been great on the customer service side.

  • Mercedes R.
  • Verified HomeBuyer
  • March 04, 2020
  • Tucson, AZ

Alan and Carl have been great on the customer service side. We are very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Despite some issues, we are still happy with our new KB home.

  • Bobby T.
  • Verified HomeBuyer
  • March 04, 2020
  • Houston, TX

Despite some issues, we are still happy with our new KB home.

KB Home responded:
Hey Bobby, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Management Issues

  • Danny T.
  • Verified HomeBuyer
  • March 03, 2020
  • North Las Vegas, NV

Management will never respond to your concerns. It all about making the sell. Please make sure you get everything in writing.

KB Home responded:
Hi Danny, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2


Quality 4

Trustworthiness 3

Responsiveness 2

Thanks

  • Marcus W.
  • Verified HomeBuyer
  • March 03, 2020
  • North Las Vegas, NV

Overall pleased.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Awesome!

  • Omar M.
  • Verified HomeBuyer
  • March 03, 2020
  • North Las Vegas, NV

KB Home was very helpful throughout the whole process always keeping in touch with you weekly. They help out as much as they can with the house process. Home was built up to code and done neatly. Being a Carpenter myself had no complaints from me throughout building process. Would recommend 100%

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall, our new home is awesome. Just a few issues with cabinets, paint marks throughout floors and outside cleanness due to other construction going on

  • Francisco R.
  • Verified HomeBuyer
  • March 03, 2020
  • Ontario, CA

Be patience as other homes are being built around and this creates lots of construction traffic with dusts.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Love my home

  • Ashley R.
  • Verified HomeBuyer
  • March 03, 2020
  • Buckeye, AZ

Best home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Issue noticed at closing and its been 2months and issue not resolved

  • Ravali P.
  • Verified HomeBuyer
  • March 03, 2020
  • Round Rock, TX

The Lid on the water meter is broken and it has not fixed yet since Jan 13th. Everyone is aware of it not sure what is causing the delay.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Review

  • Damon B.
  • Verified HomeBuyer
  • March 03, 2020
  • Leander, TX

Overall, we were satisfied with our purchase

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - Great builders less than stellar materials.

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2020
  • North Las Vegas, NV

Great builders less than stellar materials. Some questions, particularly early on, took days to get answered.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Everything is Great

  • Eric W.
  • Verified HomeBuyer
  • March 03, 2020
  • Boerne, TX

This is our second time with KB Home and we are more than delighted with everything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes is the Best

  • Joel L.
  • Verified HomeBuyer
  • March 03, 2020
  • Maricopa, AZ

From the Sales rep to the KBHS lender to the Construction Supt. to the Quality build of my home, I couldn't be more satisfied. KB Homes stands behind their product and my whole home buying experience has been a blast to say the least.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing Home!

  • Richard P.
  • Verified HomeBuyer
  • March 03, 2020
  • Harbor City, CA

Amazing Home!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our home building experience could not have been better.

  • Marc S.
  • Verified HomeBuyer
  • March 03, 2020
  • San Antonio, TX

Our home building experience could not have been better. Across the board, KB was full of professionals that helped us build a beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful home

  • Rosa E.
  • Verified HomeBuyer
  • March 03, 2020
  • Buckeye, AZ

Quality of appliances is great! Few things I’d improve for the price paid, paint quality on walls, insulation in walls so that the house is not paper thin.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

A pleasure to work with Drew

  • Brandy J.
  • Verified HomeBuyer
  • March 03, 2020
  • San Jacinto, CA

Any issue I had Drew was on it! He always kept me informed and did everything he could to make sure my needs were taken care of.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - response time to fix any issues is slow

  • Satyaban N.
  • Verified HomeBuyer
  • March 03, 2020
  • Leander, TX

response time to fix any issues is slow

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - Kb homes staff was great

  • Alejandro Z.
  • Verified HomeBuyer
  • March 03, 2020
  • Phoenix, AZ

Kb homes staff was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Details and Privacy don't matter to KB

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • San Antonio, TX

Their painters all need to go. None of them apparently will use painter's tape, and no straight lines are painted. Horrible paint job that we have to settle for. We have lived in the house close to 2 months. Now they say there needs to be an appraisal where they come in a take pictures of the inside of my home. I am completely uncomfortable with this.

KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. --James

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

KB Home - Bricio and Dani were awesome

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • Manor, TX

Bricio and Dani were awesome

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

All the way VIP service Best of them all

  • Jimmy R.
  • Verified HomeBuyer
  • March 01, 2020
  • Houston, TX

from the salesperson to the Builder even the Mortgage guys were so understanding Shout out to Christina K, Luis A & Jake .M even after I closed they are still here with me.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Service Oriented

  • Rachel K.
  • Verified HomeBuyer
  • February 28, 2020
  • St Augustine, FL

KB will work their tail off to make sure you are satisfied. Really appreciated everyone reaching out and focusing on customer service. Would absolutely recommend.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5