KB Home Reviews

5 Stars for Jean, Justin, Kyle with the customer service team. He has a quick response time and coordinates with well with vendors to get issues resolved. 5 stars to the sales team (Lizette). The 2 stars is for the the people who handled the final documents and management team, who I was told would contact me when I had issues with closing documents, but I never heard from them. No need to contact me now, since the documents were signed and we been living in our home for about 2 months now.

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

A less than great rating on quality and trustworthiness. I do commend the sales associate, construction supervisors for addressing all concerns immediately upon communication to them. Not complimentary of the subcontractor's used to build the home. Several major items missed that should have been completed upon build up of the home.

The entire process from start to finish took about 11 months from start to finish. At first it was very exciting chosing our lot and visiting the design center. But because of covid it turned into a horrible wait. We had multiple delays because of covid 19 and it made for a bad experience. I feel like the initial value that was proposed and what I actually got was kind of a bait and switch. A lot of the things that I was told were standard were not and I ended up having to pay a lot of money out of pocket to get things I thought I was already getting. Like lighting in every room and walls in specific places. The quality of the build is so so. I'm still having a lot of warranty issues where things were broken when I moved in and I have been in the house for 2 months and they still have not been fixed. The build team was excellent to work with and they have been trying their best to help me fix some of the reoccurring problems but you can tell they have better things to worry about and are very busy. If I had to pick one thing that I would like people to know it would be to be careful. The model has optional upgrades that aren't listed and aren't standard. They won't tell you about them till it's to late and you are already in the design center and your only choice is to pay for them or miss out on things that are kind of important. ... More

Can see studs in wall kB has not fixed wall yet

applying for the loan through kb home experience was not running as smoothly as it should be extremely lengthy and repeated requests for the same document over and over and the knowledge of the early preparer for the loan was not quite professional or organised and sounds like he is already overwhelmed with what he already have .

We faced so many issues with builder in the overall process. KB lending experience was bad. KB construction team was okay after purchasing the house. Sales department wasn’t so great

Hopefully it won't take other buyers as long to have their home finished.

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.

Overall the process was a little rocky and communication was not always the strong suit of KB Homes. Solar Panels were a requirement but initial signing of documents and discussion with sales office indicated they were optional (our realtor confirmed they were optional for us), and was only later revealed as required very offhandedly during a random drop-in at the model homes. This was a very expensive thing to suddenly have to consider and seeing as this law was passed before we even visited the site and considered purchasing, seemed like a big oversight on the sales office. We also met some other homebuyers and they talked about how they were hit with the solar panels after, so we know it was our visit that caused the sales office to realize their very big error on that front and reach out to other buyers in our phase. Our home design session was also somewhat stressful; we scheduled an in-person appointment because there was no deadline, and then found out that the deadline had been set, our appointment was after it, and all in-person appointments were booked leading up to our deadline. Luckily accommodations were made but seemed like another oversight that added undue stress. We were also told we would receive updates on the progress of the house but never did. There were three site visits we were supposed to have, two optional and then the final walkthrough which was mandatory. For the first optional one we weren't contacted for it until well after the foundation had been laid. We were never contacted for our second optional walkthrough. Also after moving in we were supposed to have 10 and 30-day follow-ups and had to reach out ourselves to get the 10 day follow-up. Overall seems like we keep falling through the cracks in the communication tree. Probably the biggest error was escrow: we were called and given a very firm close date about 6 weeks ahead of time. This caused us to lock our interest rate with our lender and set about opening up an insurance policy and lining everything up. A few weeks later we learned that the close was pushed, which with supply chain issues is understandable but seemed like a pretty big oversight on the sellers side to move us along into escrow when there seemed like a high chance it wouldn't be done on time. When told about the delay no info, no explanation was supplied. Ended up being delayed over 2 months, luckily we had a place to live while waiting but overall this whole process was not handled well by anyone on the KB Homes side. But we are in the home and we do love it. We are comfortable and happy and overall do not regret all the trials and errors we went through to get here. I will say whenever we talk with our construction liaison they are very friendly, helpful, and responsive. Usually we hear back relatively quickly on any concerns we have, and any little things in the house that needed repairing has been addressed very quickly. So at the end of the day we are happy, but the process to get here was marred by poor communication by the sales office along the way. ... More

Overall, I'm happy with the home itself and have no regrets. It's not the *highest quality* home out there, but, for what it cost, I can't complain too much. That's not to say that the quality is abysmal -- it's a very decent home that looks and feels good and is about worth what I paid. However, the closing process was awful. To be clear, the KB Team responsible for the building and completion of the home was great: I was given timely and accurate updates and the home itself was completed in time to meet a potential close date that would have worked well with my schedule. Unfortunately, it seems that the internal communication within the KB team is nonexistent: The part of the KB Team that was responsible for making sure that everything was in place for the clear-to-close was unaware of the status of the build and the appraisal never happened. I ended up getting a text the day before we were originally supposed to close saying that we cannot close the next day. The next two weeks involved back-and-forth texting and emailing, every day, trying to determine which day we should plan to close, only to be told "we don't know." It was a logistical nightmare. Finally, on the second to last possible day that I was available before being out of town for a week, I receive an email letting me know that the appraisal arrived and that we're clear to close. The rest of that day was a scramble to get out of work early and make it to the title company. I'm in my home now and the house is wonderful and the neighborhood is great, but the KB Team needs to get it together. ... More

All staff needs to communicate with buyer more often.

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up.

Management will never respond to your concerns. It all about making the sell. Please make sure you get everything in writing.

When I visited the site, the home was not yet built. My main question for the sales representative was which home would provide the best mountain view, and I was advised to buy lot 77. At that time, there was only my home 18631, and there was no house behind me. However, after I moved in, a taller or same hieght home was constructed behind me, which blocked the mountain view from bedroom window. now the only view of the mountain was visible from my kitchen. I was a bit sad about this change, but accepted it. Additionally, deck work began on the back of my home, further obstructing the view. I had shown these concerns to Brad as well. I would not have purchased this home if I had been informed about the potential for this obstruction during my first visit in November 2024. The primary reason for my purchase was the desire for a good mountain view, and this situation feels misleading. l feel so sad and hurt about this. not enjoying the experience afterward at all. ... More

Ok experience, would like more help and transparency in the process and what happens after closing.

They made me sell my house to buy this one and then kept delaying the final date. Then when we moved in there was small issues, and then they have us the wrong mailbox key. We had to run around for weeks until we finally figured out the problem

Overall homebuying experience with KB Home was very unsatisfactory and often felt misleading.

Customer service was decent in the beginning, sales agent was horrible, lots of re work having to be done to our home due to error one the KB side. Still has not been the greatest experience interacting with KB.

Really bad customer service. KB mortgage made my buying experience terrible.

The sales team and building super were very helpful. The loan process with KB was an absolute nightmare. Also once the 30 days are up for the team to touch up items, the team was pretty unresponsive. Make sure to get things in writing and email proof as that will be the letter of the law that they abide by.

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't cover my entire yard so I have dead patches that we have to hand water. For the most part I have a good Rep that does get things done after move in, so Im ok with my home. ... More

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.