KB Home Reviews

A whole lot hasn’t been done and haven’t gotten a response, house wasn’t finished when I moved in and every time I ask when something will be done I don’t get a definitive answer.

KB home loan team is the worst in my experience. They fail to provide me the options and the lock terms of 7 months and the extensions. I have a credit score of 809 still ended up with 6.25 percent interest with their proposal to lock for 12 months. Where as other neighbours got other locking months and rate, and information of what to do when construction time extends.

The world was promised to us before signing for the house, but once we signed it was very, very hard to get anyone to fix things . We’re very disappointed!!!!

The overall experience is something I would never want to experience again. This was supposed to be our dream house but we had to choose different products that were not as nice as what we originally chose. Plus we were lied to about when our house would be complete. We had to live in a two bedroom apartment for a whole year.

I like the KB Home construction management personnel at Concord, but their subcontractors do not have any QA/QC. My customer service representative is great.

You have all read how unhappy I was with my process. Until Oscar took over. I’ve stated it over and over, he saved the sale.

We love our home, but the process to get into it was frustrating. Putting aside supply chain issues that are out of anyone's control, we were jerked around by KB throughout the construction process and communication was inconsistent. The lender they push you to use had poor customer service. The house wasn't ready at closing, and we're still trying to get the last outstanding issue finished. It felt like they were trying to crank out more homes than they're able to do and we fell into the cracks. It doesn't matter how many times they apologize to me, I still will not recommend this builder.

Superintendant was amazing but the overall experience was mediocre due to the office people

Bad experience from the start. We were vastly misled from the beginning on when the house would be built. The sales team was difficult to get a hold of for any updates. There were things we were told during the sales pitch that turned out to be not true (i.e. the siding and roof was covered by the HOA, when groundbreaking and completion was... this was especially frustrating as we had an expiring lease and the house ended up being 3 months late). I will say once we got their leadership team involved, they did everything they could to resolve our issues. That is the only thing saving them from a 1 star review. ... More

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

Getting a lender who is more compassionate and not robotic would help KB Home a great deal.

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... More

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

As first-time home buyers, we found KB Home's overall support and responsiveness unreliable and poor. Particularly, the communication from the sales team did not seem professional, and wasn't as informative as they had promised (weekly updates were promised but nonexistent; we had to follow up each time). We had a pretty good experience with warranty support after the sale. While there were a few (easily addressable) issues in the home, we really liked the home design and construction quality.

I purchased the Redwood home model that did not meet my expectations. What I saw at KB Home model, the master bedroom had a bay window and he porch was bigger. But based on the the elevation that was selected, the bay window was eliminated and the porch was was too small. I could not even fit any furniture on the porch. My sales agent Did Not communicate this information to me. This was a major disappointment to me. After moving in I noticed lots of mistakes on the home and sloppy work which took additional time for the workers to come out to fix.

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

Sales did not mention the home was being built in a flood zone. Although it would be changed months later it was an issue at closing. KB does minimum standards ex: your block wall will look unfinished as a row will not be finished. Talk about looking goofy. They don’t put down weed control so your yard will have weeds pop up shortly after you move in. Contract work goes without inspection being down. There is trash laying around perimeter where contractors finished a project but cleanup has not been completed. Warped studs used in construction of house. Contractors hitting the wall so hard in attempt to straighten it knocked nails out of the wall on other side and damaged the wall. Regional supervisor is very good with response but unfavorable contractors have kept me at the house far too long as they do t know what they’re doing so rescheduling seems to never end. I’ve had part of the roof removed and put back on to do repairs to facia boards. Had a contractor tell me he made superintendent on the job aware of faulty work and that warning was ignored. Guess what: I found it and it was taken care of. It should never have been there for me to find in the first place. Only makes you wonder what else is there for me to find. Oh-almost forgot- my house has been repainted 3 times. A fourth appears to be needed. I would love to have contact with a KB executive and show them this house and lack of quality which now appears to be standard. I’ve been in my home for 6 weeks and have not been able to do things I need because of constant repair work being done-won’t bring in furniture until the dust settles. ... More

Items on my home were not fixed in a timely manner and are still open

Poor communication

I love my new home, except the fact that when you have running water from the master bedroom, you hear it loudly downstairs as if the water is going to go through the walls and the ceiling. This is a little embarrassing when we have guests.

I have recently been having to deal with a gap in the insurance covers that was supposed to be paid by the lender/title company causing me to have to be wasting time on the phone because someone dropped the ball on your end. Not very pleased with this. I am not the first person that has bought a home which required wind and hail coverage so I’m pretty sure this company has dealt with knowing that there is no grace period with a new policy and so you all should have paid the policy on the due date as specified on all the paperwork that was sent to you days prior to closing. Not very pleased with any of this or this company right now. ... More

I feel as though this experience overall could’ve been better. It was my first time buying a home so I put a lot of trust in KB to help guide me. I really do feel as though it depends on how you get that helps with the process. My sales agent was not as helpful as I would’ve thought. When I called and spoke with a colleague of his a couple of times, she was far more helpful and I thank her for that! I didn’t really hear from my sales agent much until after I was approved to purchase the home. Most of the calls prior, were me following up. When it came to the construction side, I was very pleased with them! They were quick and responsive. When dealing with the possibility of going through KBs lender, again very disappointing. The representative was super kind but could not figure out how to get me the home I was wanting. In the end, I went with an outside lender based off their hard work and my overall trust in that they would do what was best for me. If it were up to KBs lender, I don’t feel as though I would be in this home. ... More