KB Home Reviews

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... More

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

As first-time home buyers, we found KB Home's overall support and responsiveness unreliable and poor. Particularly, the communication from the sales team did not seem professional, and wasn't as informative as they had promised (weekly updates were promised but nonexistent; we had to follow up each time). We had a pretty good experience with warranty support after the sale. While there were a few (easily addressable) issues in the home, we really liked the home design and construction quality.

I purchased the Redwood home model that did not meet my expectations. What I saw at KB Home model, the master bedroom had a bay window and he porch was bigger. But based on the the elevation that was selected, the bay window was eliminated and the porch was was too small. I could not even fit any furniture on the porch. My sales agent Did Not communicate this information to me. This was a major disappointment to me. After moving in I noticed lots of mistakes on the home and sloppy work which took additional time for the workers to come out to fix.

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

Sales did not mention the home was being built in a flood zone. Although it would be changed months later it was an issue at closing. KB does minimum standards ex: your block wall will look unfinished as a row will not be finished. Talk about looking goofy. They don’t put down weed control so your yard will have weeds pop up shortly after you move in. Contract work goes without inspection being down. There is trash laying around perimeter where contractors finished a project but cleanup has not been completed. Warped studs used in construction of house. Contractors hitting the wall so hard in attempt to straighten it knocked nails out of the wall on other side and damaged the wall. Regional supervisor is very good with response but unfavorable contractors have kept me at the house far too long as they do t know what they’re doing so rescheduling seems to never end. I’ve had part of the roof removed and put back on to do repairs to facia boards. Had a contractor tell me he made superintendent on the job aware of faulty work and that warning was ignored. Guess what: I found it and it was taken care of. It should never have been there for me to find in the first place. Only makes you wonder what else is there for me to find. Oh-almost forgot- my house has been repainted 3 times. A fourth appears to be needed. I would love to have contact with a KB executive and show them this house and lack of quality which now appears to be standard. I’ve been in my home for 6 weeks and have not been able to do things I need because of constant repair work being done-won’t bring in furniture until the dust settles. ... More

Items on my home were not fixed in a timely manner and are still open

Poor communication

I love my new home, except the fact that when you have running water from the master bedroom, you hear it loudly downstairs as if the water is going to go through the walls and the ceiling. This is a little embarrassing when we have guests.

Sales team was misleading and work needed after move-in was a nightmare.

I have recently been having to deal with a gap in the insurance covers that was supposed to be paid by the lender/title company causing me to have to be wasting time on the phone because someone dropped the ball on your end. Not very pleased with this. I am not the first person that has bought a home which required wind and hail coverage so I’m pretty sure this company has dealt with knowing that there is no grace period with a new policy and so you all should have paid the policy on the due date as specified on all the paperwork that was sent to you days prior to closing. Not very pleased with any of this or this company right now. ... More

I feel as though this experience overall could’ve been better. It was my first time buying a home so I put a lot of trust in KB to help guide me. I really do feel as though it depends on how you get that helps with the process. My sales agent was not as helpful as I would’ve thought. When I called and spoke with a colleague of his a couple of times, she was far more helpful and I thank her for that! I didn’t really hear from my sales agent much until after I was approved to purchase the home. Most of the calls prior, were me following up. When it came to the construction side, I was very pleased with them! They were quick and responsive. When dealing with the possibility of going through KBs lender, again very disappointing. The representative was super kind but could not figure out how to get me the home I was wanting. In the end, I went with an outside lender based off their hard work and my overall trust in that they would do what was best for me. If it were up to KBs lender, I don’t feel as though I would be in this home. ... More

I didn't like that updates of the construction phases were not sent often as promoted. The home took 7 months to complete and there were only 5 pictures sent of the phrases. I hired a third inspector and felt KB home contractor was annoyed at the reports. It was not accommodate for home walk thru late evening. Overall decent but felt quality of work is rushed. I found beer can and pants during on of my walk thru. I recommend you advocate for yourself for the amount of money they are receiving there should be better quality consumer service.

We went through 4 sales people & 3 different finance people. Promises were made that weren’t backed up or fulfilled. It was a fight to even get ahold of anyone to speak to most of the time. Our final sales person, Jessica was excellent, as was our final finance person, Meghan. Gary, our super was great too but by the time they came around we were already frustrated and fed up since it was late in the process. We are moved in now and there are a bunch of cosmetic issues that still need to be fixed, as well as functional issues like the windows not being square. The sod for the yard was laid without any proper preparation so the grass has mostly died. The back yard has a divot that just collects and pulls water. It’s nice to be moved in but I wouldn’t go through this with KB again. ... More

We felt like there were lots of charges and items that were not disclosed until closing. We also feel like a lot of our questions did not get answered by the agent and our text/phone calls would go unreturned. We also had an issue with the appraisal that KB was not willing to be flexible with.

While the home is a beautiful home, the journey was miserable. Most issues were handled but the concrete work was poor.

My experience with KB Home has not been good. First, our closing date kept being moved. This cost us more money for rental trailer. We drove to Texas from Los Angeles expecting to enter a "move-in ready" home. It was far from ready for anyone to move in! Our Toilet was not attached in one bathroom and the times underneath were all broken from someone apparently working on it. Our second bathroom had a sign on the Toilet that said "do not use". Our tile floor was a mess! There are chips in many of the times. The times are uneven and unevenly spaces along with slopes in the living room. All of the base board needed to be repainted. Our venta were put in wrong and the ceiling was cut to large to fit the venta it, but no one fixed it so we had gaps in the ceiling and extra nail holes. Some of the Doors including the front door did not close correctly. The backyard was full of trash. It also had an area that was sinking. I could go on and on about all of the issues, but I believe you get the point. I wrote emails with pictures to the corporate office and they responded quickly. However, we have been in the home for almost two months and we still have people coming to fix issues. If I would have known about the quality of work I would have gone with a different builder. The light in the process was our salesman and the regional warranty manager. Proceed with caution! ... More

Do your homework, have patience and stay dilligent and atand your ground. Unfortunately the lack of communication, language barriers and transparency has been poor from start to finish. The home is beautiful, the process has been painful. Extremely painful. I wish we had a different experience. It is supposed to be THE most exciting time of your life, sadly KB hasn't made us feel that way. We are almost two months in and still working to complete the punch list to make things right.

From the very beginning I was discriminated against by Alex. Which also led to us not using the lender for fear that we would be again discriminated against.

We do not advise other home buyers to get the idea that you are buying a new home. Home was not and still is not after 2 months 100% completed. Quality of workmanship is lacking and not upheld by supervisors. People seem to have good intentions but actions are not reflecting this. Issues that had been pointed out before are simply being deferred to

Bad quality interiors like floors and paint

Sales and designing team were good. Bank/Loan processors were terrible, they were not responsive and not helpful. Construction team/Regional Customer Service Manager are not very responsive, and not pleasant to deal with.

I realize there was extensive delays with materials etc. Marcy was excellent as a sales rep, Paulette was thorough and patient with me and my many questions as a first time home buyer. Tyler, the substitute who did our first walkthrough was top tier.

Our House delivery was delayed multiple time in the name of quality deliverables. At the end when we got house and started living. We started encountering many major issues (not including smaller issues). 1. Carpet was making noise almost everywhere on 2nd floor. 2. Poor finish at every corner. 3. Poor drainage, our backyard and front yard became swimming just after first rain. 4. Our garage was full of water. 5. Multiple walls joint dont have 90% turn. (Hard to explain but loos very odd) 6. Vinyl planks on first floor are poorly fitted. 7. Couple of cabinets were not even closing and others not fitted properly. 8. To our surprise a huge construction started right after closing which close our backyard for any sunlight for which we opted for this house. Having known this, we would have never bought it. ... More

The quality of the house is not matching with the quality that I saw in the show unit. The basic option for kitchen cabinets is very cheap and not made from durable wood or timber. It was a manufactured wood and easy to break. The plumbing features are not durable compared to the price that I paid for. All my doors are scratched during construction and the builder did not replace them. Instead they just repaired them and I had to accept it because the construction was behind schedule and I didn’t want to delay the turnover process. Window frames plastic / PVC made from low quality material and there is no sound insulation with exterior environment. Basic paint is not durable and easy to catch dirt and hard to clean (need to repaint and can’t be cleaned) a lot of options are not covered in the base price like: 1- mini blinds. 2- fridge, washer, dryer 3- front and rear gutter 4- microwave. 5- double switch for ceiling fan. 6- garage door opener. 7- sprinkler system. People used to eat inside the house during construction and they used to walk with their shoes on the new carpet. The vanity faucets are not sealed properly and it was leaking inside the cabinets. There is no sound insulation in the interior partitions. KB home did not treat their customers equally. My neighbor got $10k incentive and was able to book his loan rate in Feb 2022. I was informed by the sales team that I can lock my rate in May. This is way below average compared to the current prices. ... More