KB Home Reviews

Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever!

Worst house buying experience I’ve ever had

Victoria didnt answer phone calls or texts

Started out good. Appraisal was not what we expected. After living in the house for 1 month. And discovering the construction and item was poorly installed. Promises made for first 30 days to get a good review. Additionally, KB HoA contract stipulations is not in the best interest for homeowners when it comes to lot boundary lines to allow each homeowner to install their own fence. Looking at the overall quality, Very very poor. . You all are not recommended. All the best.

Not very happy with KB Home, and their loan officers and management. Loan officers never properly communicated with us. In the end we had to find a different lender. After the closing when we entered the house, there were things needed to be fixed. Here we are trying to get settled in the new home we were still calling the contractor to get the stuff fixed inside the home.

From the beginning I experienced irresponsibility, racism and disrespect to the costumer. My home has a broken tile,the banister is almost broken too, a skin with horrible quality and stained, the kitchen sink look like rusted. we were also asked to lie in order to give a good review to the company, the Superintendent offered us gifts if I gave her a good review. After that we started having more issues she ignored my messages, her name was Isabeau. So no, I won’t recommend this company AT ALL.

After we picked the house we wanted, nothing was good or great after that. Mortgage company was horrible. We did a walk through previously with blue tape and signed off. When we moved in, nothing was fixed we had marked. Trying to get them to fix anything was like pulling teeth and we had to do some of it ourselves. When someone spends over $400,000 on a brand new house, the buyer shouldn't have to do quality control in the contractors job. Do not recommend.

The issues i am having with the home that i recently purchase at the Shadow Mountain community are the features in the module home and the finish product are way different. The island and food storage pantry are too small in the finished homes and is not similar in size that are shown in the module homes. The solar panels which are main features and selling point of the KB Homes are yet to activated and being used by the owners. Both Sun Power and the Electric company are giving run arounds on who to submit request for activation, I would have gone with Pulte Homes and used Sun Run for my solar panels supplier if I have known that was going to be an issue. ... More

I recently had the unfortunate experience of purchasing a home from KB Homes, and I must say it has been an absolute nightmare. From the moment we signed the contract, it became apparent that quality work and effective communication were not priorities for this company. First and foremost, the construction quality of the house was abysmal. It seemed as though corners were cut at every turn, resulting in a litany of issues. The paint job was uneven and sloppy, with visible streaks and blotches on the walls. The flooring was installed poorly, with several tiles already cracked at closing. Drywall imperfection ran rampant throughout the home, The irrigation was a disaster and non operational for TWO months. I also did not have DOOR KNOBS for close to a month after closing. The list goes on and on. It is disheartening to see such subpar craftsmanship, especially considering the substantial amount of money we invested in this home. Adding to the frustration, the lack of communication from KB Homes has been utterly disappointing. When we initially raised concerns about the quality of work, it took weeks for trades to complete work after notifying our super intendent. Even then, the responses were vague and unhelpful, leaving us feeling ignored and abandoned. It became apparent that once they had our money, they were no longer interested in providing any form of customer support. The lack of transparency and accountability from KB Homes is deeply concerning. It is clear that they prioritize profit over customer satisfaction, neglecting their responsibility to deliver quality homes and support their buyers. This experience has left a sour taste in my mouth, and I would strongly advise anyone considering a home purchase to think twice before choosing KB Homes. In conclusion, my experience with KB Homes has been nothing short of a nightmare. The poor quality workmanship and the company's complete lack of communication and accountability have made this a regrettable decision. Save yourself the frustration and headache and look elsewhere for a reputable home builder that values its customers and takes pride in its work. KB Homes is simply not worth the time, money, or stress. This is everything I wanted to say… However, amidst this sea of disappointment, there was one shining star in the form of Tyler. Tyler was the only person from KB Homes who seemed genuinely concerned about our issues and took proactive steps to address them. He responded to our calls and kept me notified via a detailed texting format, and he made it a point to visit our home personally to assess the problems we were facing. His professionalism and willingness to go above and beyond was truly commendable and is something every single KB employee should aspire to provide their customers. ... More

The communication with the head of construction was terrible

Worst workman ship ever, the whole process was a nightmare for me

No Transparency & do not care about buyers

WORST EXPERIENCE EVER! If you’re looking to get a KB home make sure to come in with your own financing company. The finance department is horrible aside from Lionel in finance who heard our cries and disappointment through the process. Building too soooo king it was months where houses that weren’t sold before ours had already been worked on. We are two months in and still need repairs fixed. If you can elsewhere do so it’s not worth it

Sales started out great, as time went along construction progressively got worse, sales had no answers builder had no answers, walls built where walls shouldn't be, vents were wrong etc. etc., 13months to close and still haven't had issues or promises kept but KB got paid and now here i am still cant open a window due to know screens, counter tops look like cigarette burns, we have back splash scheduled but we will see what happens with that...will not recommend to any one to buy here, my family bought 3 homes here and wish we hadn't.

Through the entire process there was little to no communication unless it was Us reaching out to the Builders of this company. Only time any communication was reciprocated to us is when they needed something, KB really made the experience worse instead of insuring the customer had a wonderful stress free time. We were Hounded and pushed to close when the house was not even complete! Once we conducted our walk through the quality of work was incredibly poor. Foundation was NOT level therefore the flooring was wavy and hollow in certain areas, paint on almost every outlet, un even wall heights and the pillars out front were noticeably crooked. The contractors left debris in our drains causing an overflow in the bathroom that flooded the pantry and the kitchen. Were holes in the walls, door knobs in half the rooms were lose and would fall off. With all of that the communication was still very poor, we reached out and every time we’d make a call no one would answer. We would have to call literally 10 times just to get a text back to call another number. The concrete in the garage was poorly finished with a bunch of Honeycomb and cracked edges. We have only been in the house for 3 weeks and we feel we made the worse mistake purchasing with KB Homes. ... More

I bought my first home with KB. The process has a lot of loopholes and I would recommend it’s best for folks who put their due diligence throughout the process. Some aspects of the sales process is very scammy and I have discussed the same with my neighbours and they agree. I was promised so many things before the purchase of the home and after the purchase, poor quality products were installed and the customer service representative gave an excuse that they’re not in the business of top quality home building. It’s almost like they were nice and good to the homes buyers until the home purchase is done. And once the process is over, you’re on your own and told the things installed are what they could do in the budget. The houses are definitely priced high and the quality of countertop, doors, garage sensors, elevation in porch is very bad. And these are just a few things to name. There are several other issues that the builder has failed to address. ... More

The salesman Rey S. made promises that he could not keep. He was at the Title company the day of closing he saw us and never spoke to us. Shows he really cared about us. $$$$$ (NOT)construction date was pushed back Repeatedly( six months)closing was a nightmare (it took 7 hours). I have been in my home 78 days and still have not got a thank you card or anything from sale’s or Kb thanking us for purchasing a home. There are to many people involved in the transactions. If I had not put time, money and effort into this house, I would have walked away. Advice to consumers, do your homework. As all home builders and sales people they are out for the money, they will say what you want to hear to close the deal. ... More

House was not completed properly on due date. Many issues existed that were located after we moved in. Items ordered and installed were not the same as we had selected in the showroom. Everything that needed to get corrected is an order that gets placed and then your at the mercy of the contractor to show up weeks later. There is no quality control. No one is monitoring the actual work of the corrections. Sometimes out of the blue a contractor would show up unexpectedly. The warranty department takes days to answer. In essence, they took our money, an now we are forced to wait for all repairs to get done whenever they get done with no priority for us since it is not an emergency. Overall it has been a very disappointing home purchase experience. ... More

I was very disappointed with the build quality and with Brian the superintendent who was unprofessional and intentionally delayed and messed up the build, I am very surprised that the Sales team (Tim) who knew of the price reduction forced me to sign the contract for the unfinished, very poor quality deliverable 2 days before the price reduction.

To many issues w house that you wouldn’t think you’d have. After all it is a new home. Paint job is terrible! We got an “upgraded door,” all they did was pain it black!!!

Experience with the home readiness was very bad. Lot of issues has been raised during the entire process but it was not addressed. Loan closure was the worst experience compared to everything. I was expecting a call from customer manager at least with an apology for what has happened but it never happened.

Very poor work and show room experience sucked. Been lied too twice, rude manager

Been waiting about 2 months now and order came in wrong parts they order

Had a very bad experience with the whole crew from Sales to Lending

I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.