KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Happy in our new home
- Damaris I.
- Verified HomeBuyer
- January 14, 2020
- Las Vegas, NV
Our experience with KB Home has been wonderful. We had an expedited purchase and Alex was extremely helpful in making sure that everything was ready of the KB Home side.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great expeirence
- Huizi H.
- Verified HomeBuyer
- January 14, 2020
- Ontario, CA
My sales person is great communicating and the transaction is smooth! I am really happy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
customer service counselor sales agent needs training
- Maria O.
- Verified HomeBuyer
- January 14, 2020
- Elk Grove, CA
customer service manager Rob is an excellent manager giving him 10 stars really concern with buyers and constructor supervisor Steven is the same thing 10 stars rate but the materials are cheap a lot of things to fix for a brand new house
KB Home responded:
Hi Maria, thank you for your feedback and we apologize for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
NEW BEGINNING
- John H.
- Verified HomeBuyer
- January 14, 2020
- Windermere, FL
We just settled and moved in so the experience is a new beginning - new townhome, in a new town, etc . and so far the support from KB has been helpful in this transition.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Sad experience
- Sandor M.
- Verified HomeBuyer
- January 14, 2020
- West Melbourne, FL
Customer always comes first. You need to do this in order to achieve success.
KB Home responded:
Hi Sandor, I'm very sorry to hear that you had an unpleasant experience. Please feel free to email us additional information at CustomerRelations@kbhome.com and we will put you in touch with a division manager. Best Wishes. -Brian
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Excellent
- Thomas X.
- Verified HomeBuyer
- January 14, 2020
- Las Vegas, NV
Made entire process easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exceptional House
- Carmen G.
- Verified HomeBuyer
- January 14, 2020
- Winter Haven, FL
I loved the way we can choose everything, is the house of my dreams, good quality, is amazing!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Sumendra H.
- Verified HomeBuyer
- January 14, 2020
- Elk Grove, CA
An awesome home buying experience with excellent service guaranteed all through out before and after .. thank you KB homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my KB Home!
- Tessa R.
- Verified HomeBuyer
- January 14, 2020
- Loveland, CO
The whole team involved in our building and buying process was incredible. They gave us individualized attention and made us feel confident in purchasing our first home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great builder
- Christopher E.
- Verified HomeBuyer
- January 14, 2020
- Saint Cloud, FL
Great builder
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A great buying experience, thanks Jose Prado!
- Travis H.
- Verified HomeBuyer
- January 14, 2020
- Bonney Lake, WA
Jose and the team made it an amazing experience from the first day we walked in and shook hands to the day he handed us our new homes keys. I can’t say enough about KB’s start to finish program that covers all the areas we wish were covered on our first home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Oustanding Experience
- Patricia A.
- Verified HomeBuyer
- January 14, 2020
- Davenport, FL
We love our new home! From the moment we entered the sales office we felt welcome, and the whole experience was amazing, KB home team have outstanding service!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome Customer Service
- Hernando T.
- Verified HomeBuyer
- January 14, 2020
- Richmond, TX
From day 1 Kb employees were very attentive with me, They were very helpful! Until today 2 months after moving in the are following up as promised with everything they told they would do! I had a great experience....
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall good
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Round Rock, TX
Overall good
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Outstanding
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Universal City, TX
Outstanding staff and services. They made sure I wasn’t alone and kept me informed from beginning till the end
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
There was a lack of fine detail cosmetics that need more touch up
- Jarriett B.
- Verified HomeBuyer
- January 14, 2020
- Seffner, FL
Ceiling waves, outlet edges are rough not smooth borders crack nail pops
KB Home responded:
Hi Jarriett, we are sorry to hear about these frustrations with your home. We can help put you in touch with a manager regarding these issues. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
KB Home - Great Choice
- Cecilia O.
- Verified HomeBuyer
- January 14, 2020
- St Augustine, FL
The team at KB Home are well trained and easy to interact with. Always willing to assist or office guidance with any questions asked of them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome Customer Service
- Ivan R.
- Verified HomeBuyer
- January 14, 2020
- Kissimmee, FL
Customer Service is fabulous. Issues were brought up to KB and response was immediate. Thanks and keep up the great work.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home for family
- Jacob C.
- Verified HomeBuyer
- January 14, 2020
- San Antonio, TX
Great experience, KB staff were amazing through our entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Homes
- Amy H.
- Verified HomeBuyer
- January 14, 2020
- Camarillo, CA
I have had a great experience with everyone who has worked with me at KB Homes. I bought my Townhome 5 months ago. I was able to upgrade my home and pick out what i wanted. Andi in the sales office was so nice and amazing to work with. She made the whole process of buying a home easy. Sal has helped me with everything after i moved in. When i call him to come over to help fix something he responds right away. Sal and Andi have been there the whole time since i bought my Townhome. The quality of the home is not what i expected. This home was built was built so fast and had so many people ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great experience.
- Nhan H.
- Verified HomeBuyer
- January 14, 2020
- Allen, TX
Love all the staffs, awesome customer service. Good quality house!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home Sweet Home!!
- Sandra M.
- Verified HomeBuyer
- January 14, 2020
- Ceres, CA
We love our new home. No major issues. When we’ve had to reach out it’s always been pleasant and things get done right away!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Armando F.
- Verified HomeBuyer
- January 14, 2020
- Hutto, TX
Really appreciate Gilbert's attention to keeping us informed about the construction progress including walk through inspections. His assistance after the sale/closing was greatly appreciated.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall satisfied :-)
- Navneet K.
- Verified HomeBuyer
- January 14, 2020
- Stockton, CA
Overall satisfied :-)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - As a first time home buyer, i was assured that I had a very good
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Pflugerville, TX
As a first time home buyer, i was assured that I had a very good team. They are very thorough in their response and excellent pre and post service.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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