KB Home Reviews

Mary, Brady, Tim and Mark were a great team working WITH WHAT THEY HAD. We started this process in November 2021 and moved in October 2022. Process was painful, expensive and stressful. Beautiful home, but too many problems, still being resolved. Thank you Mary for all Your hard work throughout this process.

Tom was good at helping me with my walk through. He also was patient in answering all of my questions regarding caring for items in my home. As for the rest of it- I wish my buying experience only on my enemy or my ex. Everything is a RUSH! Politeness is out the door when questions are asked. I did not design my house, but I love it. However, there are things that I missed in the walk thru, even though I couldn't change at that point, that are weird in design and for homeowners to deal with daily. Maybe this will help the builder and the next buyer: the counter is far out in the primary shower that it doesn't allow you to have space to step out of the water's range while taking a shower. Oh, and a switch for overhead lighting under the kitchen sink is dysfunctional. ... More

While we are happily moved into our new home, the process to get that was frustrating and did not represent KB Homes well We rarely were communicated with, or given proper information, even when emailing and calling almost every day at some points. We were told things were being handled and they weren’t, we were given inaccurate timelines, and we were frequently ignored. We are incredibly patient people, so even at the beginning we waited 6 weeks to hear anything from our sales rep. It took us emailing her and calling her multiple times to get a design appointment booked, and it wasn’t until we got a bit more assertive that we got one booked (way later than we were told). Issues weren’t being handled as they popped up. For example, we addressed that the bathroom tile was poorly done (overlapping/wobbly grout lines that made the tile looked warped) days after installation in October and were told vaguely it was being handled, but as we continued to visit we continued to see nothing change. We continued to bring up this issue for weeks after. When we did our pre-close walk through, it still sat exactly the same, and that was in December. That issue delayed our closing, almost causing us to move in 2023 and have to live with relatives until it was done. Another issue was that a lot of our pending items are still not completed and we are pretty much being ignored at this point. I can’t help but thinking that if we had had a better sales rep, construction manager, or anyone who was actually willing to help, we would’ve had a better experience. Poor communication, lack of information, no follow through, and feeling very in the dark during our first home buying/building process, is what is causing our low review. We will not recommend KB to people in the future. ... More

We worked with a lot of people in the process of building our home. The office people we first met were great but only get you so far with questions and concerns. It was so difficult to get into our home and get things done and fixed because we felt forgotten and taken advantage of. I can’t imagine what other people in our new neighborhood are dealing with at this point. I will not be recommending KB to anyone nor will I ever plan to build with KB homes again.

We liked the design of the house, but had many issues during build and completion of the home. The completion date was more than 2 months longer than the latest "finish" date....a problem when moving from out of state, selling a home, and arranging for movers. The house was not finished at the time of the closing, and the cleanliness of the home was unacceptable. The trades' workmanship was sub-standard and sloppy. We have been living in the house for about 2 months and we still have repair people coming in to properly finish the house. It was a very poor building experience for us.

Upgraded appliance not included,

The beginning process was very good. They answered all my questions and kept me Posted along the way. However, I decided to go with KB’s finance department and it was the worse experience ever. Just one month before closing, they decided to not approve me after all and the agent who was handling my loan lied about the reasons why all of a sudden didn’t qualify. I then had to go with a different lender. Serious integrity issues. It was a complete nightmare dealing with KB in general. It’s been three months since I’ve moved in and the house still hasn’t been completely finished because it wasn’t even ready until after the closing date given. ... More

The quality of the work and materials are subpar. Poor craftsmanship and attention to detail. Generally sloppy and unsafe at points. They rush the builds using the cheapest subcontractors and it shows. Thoroughly disappointed.

My biggest issue with the home is that there is not enough space in the garage--to the point that they had to saw off part of the brackets they used to attach the garage door frame to the building, causing the frame to be slightly warped and uneven. When I spoke with the garage door installer, he said that because there wasn't enough space in the garage, he had no choice but to do it this way for there to even be a garage door. The screws were also driven in at an awkward angle. Not only that, the piping job in the garage is also very horrendous as it takes up what little precious space there is to park. The fire sprinkler piping is done right next to the opening of the garage door on the left side, jutting out from the wall making it difficult to park. Further in, there are also numerous gas pipes jutting out from the left, forcing me to park by backing up into the garage as I can't open the driver's side door if I were to just drive in and park. I also have issue with the soundproofing in the home. I'm not a heavy stepper when I walk around, yet my wife tells me that she can hear me walking around upstairs. Even gentle walking causes loud noises downstairs. Similarly, I can hear my wife showering upstairs while I'm downstairs to the point that I can distinguish individual water droplets and feel like I'm listening to rain. ... More

Can't fully trust what you're told.

NOT A GOOD EXPERIENCE AT ALL

My Experience with my builder was bad he did not keep us update on a home never pick up the phone and did not do what he told us he was going to do

The home loan closing with KB showed complete incompetence. No one knew if we were in a flood zone and I paid twice for flood insurance and I have not received a refund still. They did not answer any calls or emails at the end and delay after delay after delay. No transparancy at all. The closing process was terrible. Thank goodness this our last home. Even if it wasnt I am not sure I would choose KB again because of the terrible customer service with the loan department .

over all we feel that it was a bad experience.

Buying with kbhomes has been a very stressful experience. Wish it was easier since we purchased one of the most expensive house they built in this area and the most expensive in our community.

Material is bad with this new houses

Have current issues that were pointed out & not taken care of. Which is frustrating considering the builders are in my area. As a matter of fact right across the street from me. That’s really upsetting! I shouldn’t have to hunt you down just to get my issue resolved. I’m very disappointed.

Overall just another large builder that slaps things together. Not much attention to the details, which build on each other, and the finish product reflects that. A common statement is 'you won't notice once blind/pictures/etc are installed'... that's covering up shotty work, which should have just been done correctly to start with. Wouldn't go with same builder again.

I don't know if the workmanship went down because of the Covid19 and we ended up with 3 different contractors working on our house. We did not get many chance to walk the house until then end. We had brought up some issues and was told it was part of the build. I had also pointed out some stuff to be fixed in our final walk and because the walk was the afternoon before the signing I could not verify that they were not fixed. We had to rush the closing because of the pandemic because there were so many uncertainties and felt like we were threatened to cancel the sale if we did not do certain things. It actually was an awful experience in the end, I wish i had waited. ... More

The more I walk through the home , the more I find needing to be fixed. Most of what need to be fixed is from poor workmanship and what appears to be lack of oversight. Walls that curve, carpet with lumps, squeaky floors I have gathered 3 pages so far. KB has a good product . They really need to watch the contractors closer. KB has been challenged with the fact that Covid-19 hit and they had to lay off numerous employees. They did still push the house to market to achieve their financial goal . Unfortunately for us, we are the ones paying for it.

Horrible communication and customer loyalty! KB does not care about anything but the sale.

Ceiling waves, outlet edges are rough not smooth borders crack nail pops

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

Walls are not straight water got under my home my bathroom is jacked up cracks in my ceiling something about the drywall you can here people using the bathroom you just have no privacy in the home the room on north side is just nuts when someone uses the microwave or bathroom I have real questions with the quality of the material I can get a nail and push it into the drywall no hammer needed my windows have damage and nobody seems to give a

Before signing on the closing day there were several issues that were done at last minute like the grading on the left hand side in between houses. By now KB home had worked on this matter several times and stilll not resolve. Also, the were a crack on the ceiling by the dining room area that three different people have tried to fix. The biggest issue is the Grading in between the house. I keep being told that has to do with the city. I know it doesn’t has to do anything with the city. The last crew that was here broke the cable for spectrum and taped it together and didn’t say anything about it. I really like to have the grading done right. ... More