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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Awesome responsiveness to issues

  • Sambasiva C.
  • Verified HomeBuyer
  • January 09, 2020
  • Milpitas, CA

First time buying the house. All went smooth because of KB Staff, they are amazing. KB offered the best value.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our KB home!

  • Siboney R.
  • Verified HomeBuyer
  • January 09, 2020
  • Ceres, CA

The whole experience with buying our new KB home has been great, from start to finish, we were kept in the loop with the build, sent weekly updates and pictures. So glad we chose KB Homes! We love our new house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are loving our new home.

  • Stephanie D.
  • Verified HomeBuyer
  • January 09, 2020
  • Glendale, AZ

We are loving our new home. With any new build there are minor issues however everyone has been helpful and responsive when getting things fixed promptly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fully satisfied

  • Robin S.
  • Verified HomeBuyer
  • January 09, 2020
  • Humble, TX

I received outstanding service from everyone in the team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - High quality home builders we have been with KB for many years

  • Ronnie P.
  • Verified HomeBuyer
  • January 09, 2020
  • New Braunfels, TX

High quality home builders we have been with KB for many years always satisfied with the beautiful home for a great price

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Homestead HIlls Villas Living

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2020
  • Thornton, CO

Overall we are pleased with our purchase. We have found the staff at KB to be very good to work with. On the sales, construction and warranty side we have found them all to be responsive to the issues that have come up and to work towards a positive outcome. This is going to be a very nice community once it is complete.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing Experience!

  • Guoliang A.
  • Verified HomeBuyer
  • January 09, 2020
  • Las Vegas, NV

Get to know your community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfaction

  • Sheila H.
  • Verified HomeBuyer
  • January 09, 2020
  • San Antonio, TX

Perfect home for me. I love BJ it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Service From Start to Finish

  • Phillip C.
  • Verified HomeBuyer
  • January 08, 2020
  • Las Vegas, NV

We love our new home! We've lived in our new house for a couple of months now and we absolutely love it!! We did have an issue with our dishwasher tripping the breaker and we called the KB customer service line and was treated very well. They came out and fixed it right away! Great experience with KB all around from our sales lady, loan officers, the design center, the superintendents, and the customer service team!! GREAT job and AMAZING service KB!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Friendly staff that has responded quickly to almost all of my

  • Andrew C.
  • Verified HomeBuyer
  • January 08, 2020
  • Saint Augustine, FL

Friendly staff that has responded quickly to almost all of my questions/concerns

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent homes, great design and Quality products.

  • Mussa K.
  • Verified HomeBuyer
  • January 08, 2020
  • Riverside, CA

Workmanship is extra ordinary and I return to KB again. This is my second KB home and the Quality of work attracted me. When the community is large of course there should be some expectation of mistakes and minor faults. That does not matter when services is on the door the next day to take care of them. Above all the best investment I did.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great bang for your buck

  • Rafael B.
  • Verified HomeBuyer
  • January 08, 2020
  • Mascotte, FL

Definitely would purchase another/next home with KB. Will recommend to friends and family!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Lawrence J.
  • Verified HomeBuyer
  • January 08, 2020
  • Tucson, AZ

Every part of our home buying experience was professional and made simple. Great staff at Sonoran Ranch II. Thanks again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

5 Star!

  • Robert R.
  • Verified HomeBuyer
  • January 08, 2020
  • Gold Canyon, AZ

The KB team was super helpful in long distance home building/buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great service and knowledgeable friendly team that worked excellent

  • Brian P.
  • Verified HomeBuyer
  • January 08, 2020
  • Jacksonville, FL

Great service and knowledgeable friendly team that worked excellent in tandem to provide great customer service and get the home done!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Kb review

  • Terence A.
  • Verified HomeBuyer
  • January 08, 2020
  • Gold Canyon, AZ

Workmanship not up to par, shoddy finish.

KB Home responded:
Hi Terence, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding any issues, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Great experience

  • Francisco Z.
  • Verified HomeBuyer
  • January 08, 2020
  • Perris, CA

My family and I are very pleased with all the work from everyone in the KB family. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great overall home buying experience!

  • Corbin R.
  • Verified HomeBuyer
  • January 08, 2020
  • Henderson, NV

Sandy in sales, Paula in mortgages, and John, our project manager, were all very responsive and easy to work with. The quality of workmanship in our home is great, and all issues have been promptly fixed. The home was built on schedule, and closing happened smoothly right before the holidays and about two months ahead of the initial plan when the sales contract was signed. We are very happy with our new home, and I highly recommend KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Support

  • Alfred M.
  • Verified HomeBuyer
  • January 08, 2020
  • Austin, TX

The project manager (Cesar) did an excellent job in addressing our issues. He was always available, good communicator, very adaptive with the schedule, and most importantly, he ensures that the work is done correctly and that we are satisfied. Overall, I'm glad that we bought a KB Home. I truly value the excellent support.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

3rd KB Home

  • Eddie K.
  • Verified HomeBuyer
  • January 08, 2020
  • Marana, AZ

We enjoyed our first two KB homes so much we end going with them again.This was our third time buying a new KB home over the past 30 years. We have always been very happy with the value for our money.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tommy

  • Wai F.
  • Verified HomeBuyer
  • January 08, 2020
  • Aurora, CO

The best team of Sales, Site Supervisor and Warranty.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No trust in thiBuilder!!

  • Anselmo C.
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.

KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

KB Home - It was a very smooth and comfortable experience.

  • Yuliana G.
  • Verified HomeBuyer
  • January 07, 2020
  • Live Oak, CA

It was a very smooth and comfortable experience. All staff were very knowledgeable and responsive. Always willing to respond to any questions or concerns that come out through the entire process. After the property was ready, KB team continues to be beyond responsive and very proactive, paying attention to even the smallest details. Constantly checking in making sure all is as it’s supposed to be.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Happy with my home!

  • Camillo I.
  • Verified HomeBuyer
  • January 07, 2020
  • SIMI VALLEY, CA

Happy with my home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great House, Poor Employees

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).

Total Score 3


Quality 5

Trustworthiness 1

Responsiveness 1