KB Home Reviews

I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

Our house seemed rushed and not complete. We paid lots for an incomplete house. Cole was helping us get everything taken care of, then they let him go leaving us with people that did not take customer service as seriously as he did. Now that Cole is back, which we are sooooo relieved by, hopefully things will get corrected for us. Our original salesman Scott has been awesome as well. Cole and Scott were the only ones that cared about us.

no one listens anyways why write the story again

I bought a brand new home, with that I expected it to perfect inside. There have been so many issues in my house and still are. They have attempted to fix some things, but they still don’t look acceptable. Contractors that are doing my work don’t seem be professional and you can tell in their work.

KB promises 100% completion before move-in, but they did not deliver on their promise. Our home was far from being completed with numerous flaws and construction problems. We are still dealing with issues that have not be fixed or even addressed. Our neighbors have similar or worse issues. I have purchased other new home in the past and have never had such a bad experience. If I had to do it over again, I would not buy a KB home.

Check your build daily the contractors hired are unskilled labor

I would never recommend a KB home to anyone based on my experience.

My home buying process started out perfect. The deal sounded great and the expectations were set high by the sales Agent and builder. I went to the design center and picked out many very nice reasonably priced upgrades with the exception if appliances. The appliances seemed rather expensive. Then the bad part stared. as I met with the construction manager it seemed he did not know particulars of the build. I was one of the last houses in the neighborhood and would have expected him to know this just due to repetition. I had multiple issues with building quality of which the construction Manager just kept sending the same crew out to do the same job and expected a different result. This is exactly insanity. When asked for a different plan or crew he became defensive. I also found dusty razor blades and nails in my yard after the sod was in. This is a safety concern for me for the kids and dogs. The construction manager did not go look for them for weeks to clean them up and when asked why they were there he told me it was a KB Home construction standard to leave razors in the yard after the sod is put in. I have been in the house about a month and a half and just found another razor in the yard. The land leveling crew also backed a tractor into my house cracking the siding. This was not discovered on the KB Home final inspection until I mentioned it. This makes me concerned about what else I either did not find or KB Home covered up as 'standard construction practice'. Overall due to my experience I can not and will not ever recommend or buy another KB Home ever. ... More

Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.

Multiple issues with the KB house after we moved in. You have to file claims to fix these issues and it takes long time for the construction problems to be fixed. All appointments are scheduled during my work hours. Do I need to quit my job or hire a house sitter to be at home for all these after purchase repairs? It was the worst decision of my life to buy a new construction/KB home

It was one of the worst experiences of my life and now that I have moved in there are even more issues

Quality is very bad. What they sell is very different to what they deliver. The only important thing for them was closing the sale no matter what. Quality the worst of all the builder I have purchased from including Lennar, GL Homes., Horton.

Terrible experience with building team and sales. Not a builder who keeps the customer in mind since everything done is always rushing the customer. Mistakes were made by builder yet customer has to pay the price. Unable to trust Tami, Nick, and Al.

KB sales office upgraded my flooring to wood and failed to send me a sample of the flooring. I requested 1/2 inch to 5/8 inch engineered wood! They used cheaper 3/8 wood and charged 30K. Did not send me sample! THIEFS!

This as been a terrible purchase. My son use to work for KB home and tons of things are happen that he said are not the same when he was there and he is the reason I purchased this house. The Finance company tried to rip me off with the rate, construction was unresponsive and didn't get work done in time for closing. As a matter of fact there is still work outstanding and my son had to coordinate most of things himself because he was tried of waiting on construction. No one at KB Home order the Certificate of Occupancy, so my son ordered it himself from the city of Cibolo. No one from KB communicates and apologizes for closing a week late and work unfinished. ... More

Poor experience through entire process.

Total and complete disappointment. I would never recommend KB homes to anyone I know. If I could give a zero as a score, I would.

With this being our 2nd purchase with KB and communicating the concerns and issues we encountered with our first purchase, we assumed this experience would be different. First, we had issues with the lot on which we put our good-faith deposit. We were told the lot reserved for us could not have the plan we selected built on it due to city regulations. We were then given the option to have a different corner lot, and the build would be faster (February) because the city permits were already complete. This meant we had to accept options we did not want but agreed to because a faster build date is what we needed. Foundation was poured without our knowledge, and regarding the weekly touch bases with our project manager, that never happened. We had to reach out to get updates on the build's status. We had an independent inspector check the house as it was being built to ensure it was done to standard (several items were noted on the report(s) and went not being addressed/fixed). Fast forward, we were set to close and confirmed the appointment the day before. We show up and were told we have not signed off on the "completed home" and that the home closing would not happen. We sat there for over an hour, waiting for someone to tell us what was happening and what would happen. We have been in our home for a little over a month and are still waiting for repairs/corrections to be completed. The lack of communication is still an issue. Needless to say, this entire experience is right up there, passing the first experience we had. ... More

First of all pay for the review next , Get In touch for full review

This process of building with KB was a bit of a cluster… there seemed to be lack of communication between Sales, Design and Construction throughout the entire process. I signed my contract in March 2022, and the build didn’t start until July. Michelle M. was my sales counselor, and she was great.. and did her best to keep things moving forward…. The first problems started with the design studio… Lydia was my design consultant, and there seemed to have been a disconnect with what was a design item versus a structural item … She really didn’t have any idea what was going on.. no to mention when you went to the design studio there was many things on the walls for options, but nothing was available making the process very frustrating. I was told I wasn’t able to get a drawer bank in the guest bath.. (but come to find out later I was able to .. and of course there was a charge.) Throughout the build process I found many issues that I brought to Grant M.’s attention and for the most part it was addressed. Grant M. seemed to have been overloaded with the number of houses he was overseeing, and it showed. There was no consistency within the same model houses across multiple builds, and the order of operations seemed to be off. Justin H one of the project managers came in to help with my project, and he is a bit useless.. and pushes back on everything I bring up… and his response is “We are a production Builder and Nothing is Perfect” .. While I agree with that to an extent… if I am paying for upgrades in the house I expect them to be in good condition . I was promised to close on a specific date, and wasn’t even contacted letting me know we were not going to meet that date of March 10, 2023. Then I was promised we would close on March 17, 2023 and that didn’t happen. I finally closed on 3/31/23. There are many outstanding issues… which either KB Home is ignoring or dragging their feet on… my outstanding items include: * Dented roof vent (This was pointed out prior to being installed, but it was still installed. As of right now this still has not been fixed. Justin H tries to change the subject when bringing this up. * Cement pad for AC Condenser was poured and placed in the wrong location… Grant M told me this would be fixed, but it was not, and now I am still waiting for it to be fixed after Justin H said a new pad would be ordered. * The tile in my mater bathroom was crooked, and I was told that it was within tolerance … REALLY?? I got a credit back for the tile, and had to hire someone to re-tile the shower the week after I moved in. * Scratches on my LVP floor.. throughout the house. Justin H will come in the house rub his finger on the scratched area and say “See they went away” but then the scratches come back. This was a $12K upgrade and I shouldn’t have scratches on my floor. * The door on the linen closet in the guest bath doesn’t open all the way and hits the toilet. This still hasn’t been fixed. Justin H needs to coordinate with the plumber and flooring company to get this fixed and he has not.. * Dented window on the front of the house … * Gouges in the trim work throughout the house.. Justin H said this is normal … THIS IS NOT NORMAL….. * Weather stripping missing on my sliding glass door… Bugs are getting in through the crack int he window and I am still waiting for this to be fixed. * Also the trim along their floor of the door is scratched and dinged from when they were grinding the floors how to level them out.. * My shutters on the front window my house were dented… they have been replaced, but still haven’t been painted. * I was promised full home gutters and a fence …. the gutters have finally been installed, but still waiting on the fence and we are 60 days past closing. * Staining on front door… * The grading of the property is also off… the sides of the yard are not draining properly and it is basically a swamp. * The outside of the house is till dirty.. masking tape from paints and handwritten notes are on the windows still.. It is very evident that KB Home hires subcontractors that give the lowest bid. The trades do not seem to take pride in their work, and it shows with the lack of quality. Major problems throughout the house … and still no support after I closed on my home. KB Home says they are built on relationships, but once you sign on the dotted line everyone disappears. Jim M who is the EVP of the region even came out to the house prior to closing and spoke with me.. it seems like he was telling me what I wanted to hear… and told me to reach out to him if I had any problems… I have reached out, and have received no response back. I regret moving forward with this purchase, and am in the the process of looking for a new home. ... More

Throughout the process he never addressed my concerns . Always said yes that will be fixed and never followed through. After I closed I came to my home with NO A/C AND THERMOSTAT! . He disappeared and I had no key to my home , there were no knobs on all the doors and he glued a damaged door on my kitchen island and damaged the island!, no weather stripping in the entrance door, SMOKE ALARM WAS TURNED OFF AT THE BREAKER BOX TO PREVENT THE CHERPING IN THE FOYER, missing doors in room # 1 & 2 , No dry wall on the vent box and the vent not working properly, no coach lights, Garage door malfunctioning, Air vent on ceiling not installed properly in bedroom # 2 and switch not working properly, walkway not pressure washed. The mulch in front of house left with construction debris, doorbell not screwed on properly, No garage light on motor , incorrect exterior door style for garage door entry to laundry room, No shutters on front window, Pantry door damaged, crack on frame above fridge cabinet, and drywall repairs throughout the house. Grant refused to follow up with me and a NEW PROJECT MGR WAS ASSIGNED TO ADDRESS ALL THESE ISSUES. JUSTIN is great and helpful and CORRECTING THESE ISSUES. ... More

I recently had the unfortunate experience of working with a homebuilder that I would not recommend. The customer service was appalling, their craftsmanship was subpar, and their overall trustworthiness was severely lacking. To say that the customer service was poor would be an understatement. The communication was abysmal and a complete lack of transparency. I was left frustrated and wondering if my concerns even mattered to them. This level of disregard for their customers is simply unacceptable. Unfortunately, the quality and craftsmanship of the house they built were equally disappointing. The attention to detail was non-existent, and it was evident that corners were cut at every possible turn. The finishing work was sloppy, with visible cracks in the drywall, uneven flooring, and poorly installed fixtures. The materials used were of inferior quality. Furthermore, the lack of trustworthiness exhibited by this homebuilder was deeply concerning. At homeowners walk through, the home was not ready and without any valid explanations, leaving me questioning their integrity. Moreover, request for low cost for minor repairs were responded with a rejection based on personal financial ability to self purchase, causing significant financial strain and a breach of trust. It became clear that this company was more interested in maximizing their profits at the expense of their customers' satisfaction and peace of mind. Overall, my experience with this homebuilder was nothing short of a disaster. The poor customer service, coupled with the substandard quality and craftsmanship, made for an incredibly frustrating and disheartening journey. The only positive in this experience was being able to close at a good price relative to the area, but that credit goes to me and my agent. Under normal circumstances, I would not work with this builder again. ... More

I closed Feb 28,2023, I did not move physically till April 17, and my water bill is $300. The house is not yet 100 % completed till today April 18,2023. Windows and door screens are not yet installed, laundry room is only 90% completed, garage entry door knob was installed backward , lights outside and front door are wrong in accordance with the upgrades, garage door is still dirty, numerous of over painted edges. Its over price. They forced us to close even its not ready, not even close to the promise of the term”RTM” ready to move. Floors are dirty.

KB homes was our 1st single family home purchase. We went threw 3 superintendents which was a nightmare many sleepless nights. If you’re looking for detail work you will not find it at KB homes. Superintendents so over booked and worked dealing with you as a homebuyer is like walking into a busy restaurant on a Friday night with poor costumer service. The main guy over all the construction sites that’s worked like 25 years for KB homes is true to his word and will make things right. He is a family man and is kind to help threw hurdles.

The construction of the home is of very low quality. Different shades of paint on the same walls. Carpet covered in paint spots, flooring creaks anywhere you walk, drywall nails visible on walls and ceilings, tile not leveled, etc. I can go on and on. It’s as if they hired a bunch of rookies to complete the home. Horrible build, would not recommend to anyone looking for a home.