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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

First time homebuyers

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Uhland, TX

We were first time homebuyers and the process went very smooth. We love our home. The only complaint I have is the materials used are cheap.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Pleased

  • Yvonne E.
  • Verified HomeBuyer
  • January 07, 2020
  • Ontario, CA

Answer that every Monday up date call. They are very informative.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We love our home

  • Neptune T.
  • Verified HomeBuyer
  • January 07, 2020
  • Apopka, FL

We really have nothing but good things to say about KB Home. The experience was great minimal issues and the staff Carol/Bobby/Mark we awesome. They are really great people to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Chris N.
  • Verified HomeBuyer
  • January 07, 2020
  • Roseville, CA

Great experience from purchase to close! Great builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad experience

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

I wouldn’t recommend to anyone

KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good job

  • Richard C.
  • Verified HomeBuyer
  • January 07, 2020
  • Ontario, CA

Very professionally and helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes

  • Kristine K.
  • Verified HomeBuyer
  • January 07, 2020
  • Las Vegas, NV

I like my single story home very much. I bought the 1849 model. One issue I have is that I wish the company would build single story homes near each other instead of being sandwiched in between gigantic two story homes. Also the basic home too expensive to start out with since the buyer is absolutely compelled and finds it necessary to upgrade.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great

  • Charles S.
  • Verified HomeBuyer
  • January 07, 2020
  • Denver, CO

Awesome process, home and group of people to work with - made it easy and very comfortable! Thank you,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing home!

  • Stephen B.
  • Verified HomeBuyer
  • January 07, 2020
  • Jacksonville, FL

Amazing home!! Great people

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Excellent Builder

  • Elena T.
  • Verified HomeBuyer
  • January 07, 2020
  • Glendale, AZ

We are extremely happy with our KB Home! Everyone involved from sales to the construction process was very knowledgeable, professional and they really strive for excellent customer service. Anything we needed or any questions we had they were always there to answer them for us. This entire process was seamless and they took us through the construction process all the way with weekly updates. Seeing our home come to life has been an exciting time for us and we are so happy with our decision to have KB build our dream home! Even after the closing, they are still checking in on us making sure ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent workmanship

  • Maxine E.
  • Verified HomeBuyer
  • January 07, 2020
  • Aubrey, TX

Outstanding work !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!

  • Robert G.
  • Verified HomeBuyer
  • January 07, 2020
  • Riverview, FL

What a wonderful experience to buy a home with KB Home. We not only bought a beautiful home, but we had some great people to help with the experience. From the day we picked out the lot to the day we closed on our home has been awesome. Thank you everyone involved!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Steve D.
  • Verified HomeBuyer
  • January 07, 2020
  • Ontario, CA

Great experience getting another home from KB. Very satisfied with the product being offered. Customer service team went above and beyond to ensure the perfect home is being delivered. Thank you for all the hard work.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding Customer Service!

  • Norbertro A.
  • Verified HomeBuyer
  • January 07, 2020
  • Anaheim, CA

The KB team was very helpful and made the purchase super easy for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wouldn’t buy again or recommend anyone else to buy !

  • Magdi N.
  • Verified HomeBuyer
  • January 07, 2020
  • Murrieta, CA

Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...

KB Home responded:
Hello, Magdi, we are sorry for any frustration and would like to help. We will put you in touch with a KB Home division manager to assist with this matter. If you have a preferred phone number, please e-mail that to CustomerRelations@kbhome.com so we can be sure to reach you. –Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

My overall home experience

  • Victor R.
  • Verified HomeBuyer
  • January 07, 2020
  • Pearland, TX

We are very disappointed with our house we are still having people fixing discrepancies that should have been done before moving in. I am starting to see that my KB home was done very poorly and it is frustrating having to pay this much money and not have this house done correctly. I feel like

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - KB Homes is an overall great company everyone was very responsive

  • Peter A.
  • Verified HomeBuyer
  • January 07, 2020
  • Pearland, TX

KB Homes is an overall great company everyone was very responsive to our needs. I am very glad I did business with them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Tony our main contact for construction was very helpful and friendly,

  • Jamie L.
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

Tony our main contact for construction was very helpful and friendly, from our first meeting with him and through out the entire process. When we had questions/concerns Tony was available to answer, and as first time home buyers this was very reassuring that we were making the right decision by building with KB. The home building/buying process can be very stressful but with the right person helping you it can make the experience a little less stressful and a little more fun. Thank you Tony for being great, and thank you for making our first time experience as home buyers a great one! We will ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New homebuyers KB Review

  • Jacob O.
  • Verified HomeBuyer
  • January 07, 2020
  • Denver, CO

Overall it was a great experience working with the entire KB team. We love our new house!

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Service is very good, fast and of good quality.

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Salinas, CA

Service is very good, fast and of good quality. There were several minor issues when we just moved in, such as heating and the master bedroom door. They could have been prevented.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Everything and everyone was very knowledgable and professional.

  • Akbar M.
  • Verified HomeBuyer
  • January 07, 2020
  • Winter Haven, FL

Great experience! I would and do recommend KB to everyone. Thanks KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Team members are friendly and always updated me regarding the

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Elk Grove, CA

Team members are friendly and always updated me regarding the progress of the property. They Handed the property on time .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB homes review

  • Michael B.
  • Verified HomeBuyer
  • January 07, 2020
  • Porter, TX

KB homes exceeded my expectations by a long shot. I am very satisfied with everything about this experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ed@KB

  • Edward F.
  • Verified HomeBuyer
  • January 07, 2020
  • Las Vegas, NV

Several minor comments; Took me making 4 trips to the sales office to get my “welcome” gift(which by the way was not worth the wait) There was a mistake on the location of extra elec outlets, but was resolved to my satisfaction. We have only a few remains fixable issues. I’m waiting to see if they abide by their “will check back with you 30 days after deal closes” One other item; the inset hot & cold water lines for the washer is problematic as the twist-on hoses from my washer it was very difficult the adequately tighten the fittings, resulting in leaks Otherwise, mostly satisfied

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

I like their service

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Elk Grove, CA

Response is fast.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5