KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10651 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Still waiting…
- Elizabeth B.
- Verified HomeBuyer
- August 31, 2023
- Longmont, CO
Waiting for completion and repair of fencing (overall- poor execution) miscellaneous broken items inside and outside the home. Lack of response and therefore attention to these matters is unacceptable
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Forever waiting
- Kirk D.
- Verified HomeBuyer
- August 23, 2023
- Palm Coast, FL
I waited on doing this review for things to get fixed but Im just constantly let down. Appointments missed, appointments where people come out with no materials, craftsmen coming and making more of a mess, I am just not happy at ALL.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not impressed
- Ronald H.
- Verified HomeBuyer
- August 15, 2023
- Seguin, TX
I reported the sliding door is damaged and installed backwards, someone came to look at it and I never heard from anyone again. I had an access panel to space under the stairwell installed and found it was completely full of scrap sheet rock. That just screams we don’t car … why not properly discard scraps instead of leaving them hidden in my house, what else is hidden in my house? I dare not look in the attic. Overall the workmanship in my opinion lacks pride. My opinion has gone down since I moved in.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Bad Customer Experience
- Nicholas W.
- Verified HomeBuyer
- August 11, 2023
- Sahuarita, AZ
Still having major issues with the home. And small issues. Calls were never returned notes were never updated or taken a very confusing process poor customer service. They would say they were going to do something but then go back on their word multiple times.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not not the experience I was expecting
- Marlon T.
- Verified HomeBuyer
- July 18, 2023
- Casa Grande, AZ
This was not the experience I was expecting when purchasing a new home built from the ground up. Too many issues. Not enough communication. Too many issues after communication. No one seemed to be on the same page. Sales or construction supervisors. Had multiple supervisors the right hand never seem to know what the left was doing.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Delay in delivery below average quality and workmanship
- Bobak M.
- Verified HomeBuyer
- July 12, 2023
- San Marcos, CA
It was a terrible mistake to buy from KB home which could not deliver in a timely matter with below standard workman ship. Unlike what the company claims that they are number one, I learned the hard way about them with loss of over $20,000 during one year of waiting and responding to unrelated requests for loan documents which was ridiculous like writing essay for marketing properties. I am still waiting to hear from them about some outstanding issues.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Very disappointing and frustrating customer service experience
- Anonymous
- Verified HomeBuyer
- June 28, 2023
- Jacksonville, FL
Lack of presence of of the promised appliances on the day of walkthrough like No Stove range, no Microwave. Lot of small issues needed to be addressed and it took almost 45 days after forcing the buyer to close on the property. I had to make repeated requests to make repairs and customer service is NOT customer oriented team at all. KB homes threaten buyers to close on the property when it is NOT move in ready. Very disappointed that as big as KB Homes building umpteen number of homes in the area, conducting in this unprofessional manner taking the joy of owning a new from the buyers. I heard ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Kriste
- Kriste N.
- Verified HomeBuyer
- June 14, 2023
- Jacksonville, FL
The entire experience is one of the worst I have ever had and this is the third home that I’ve built. The completion time was twice as long as I was promised, and the quality of the work is mediocre at best. It’s almost impossible to get things resolved off your punchlist. I have been in the house for two months and things that were supposed to be resolved after my 10 day walk-through are still not resolved. It’s only recently that I started dealing with Mike one of the people in charge of this development that I have been able to get things addressed, he is great but the entire experience ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Nice home, but was a nightmare to get it done.
- Anonymous
- Verified HomeBuyer
- May 24, 2023
- Titusville, FL
While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code ...
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Sales department was good, person that follows up on issues that nee to be fix is good
- Samuel V.
- Verified HomeBuyer
- April 30, 2023
- Turlock, CA
KB subcontractors do not pay attention to details, appears they just want to finish the job. I found several problems for a new house, heater was not working, gutters were not sealed and leveled correctly when I talked to subcontractor to repair them was reluctant to do it. Roof was missing a tile and some other were not aligned properly and same situation subcontractor did not have disposition to fix the problem I had to insist the roof had problems. More over one window not finished outside is missing a piece, main door entrance not sealed properly, found problems under kitchen island, the ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Stressful … arduous….frustrating….
- Michele D.
- Verified HomeBuyer
- April 18, 2023
- Denver, CO
Stressful, arduous experience building a new home with KB - sub par contractors - sub par Project Managers who didn’t know how to manage a job and the result is a sub par home which I will have to already update and renovate. What should have been an exciting time in my life turned out to be anything but with me having to micro-manage them and beg for the job to be done right - mistake after mistake cost valuable time - took 15 months to get into the house.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
Ingrid-Nick-Chris
- Perry H.
- Verified HomeBuyer
- April 11, 2023
- North Ft Myers, FL
Ingrid was terrible, nothing she said or promised was correct. Communication between KB Homes upper management and the individuals listed CAN NOT be worse or those individuals are simply pacifiers to incompetence and cover-ups. Chris however appears to try but is always out of the loop. He should be up to speed on EVERYTHING!
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Workmanship of Garage
- Yuen K.
- Verified HomeBuyer
- March 31, 2023
- Arcadia, CA
Site staff are nice but workmanship of garage floor are poor. External drain pipe keep defect and not fix well
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Broke promises
- Clint William G.
- Verified HomeBuyer
- March 08, 2023
- Hudson, FL
We need not have a good experience with this process, from the finance department to the construction supervisor in our neighborhood
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Beware
- Adam B.
- Verified HomeBuyer
- March 07, 2023
- Denver, CO
The standards are far below what they should be for this price point. I felt like I had to oversee construction to get anything close to what it should be and still have quality issues that will never be right.
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 3
poor value for the cost
- Mark J.
- Verified HomeBuyer
- February 14, 2023
- Iowa Colony, TX
Sales was incompetent. Kept messing up the documents, blamed us, and never looked into the possibility that the problem was on her end, which it always was. Worse, value was low. Did NOT include refrigerator, washer, dryer which many but not all homebuilders supply. Did NOT include sprinkler system, garage door opener, ceiling fans, cabinet handles which every other homebuilder that I toured did supply. Good quality (which is why I bought) and good location but no amenities at all.
Total Score 2
Quality 4
Trustworthiness 1
Value 1
Responsiveness 2
Too many request asking to fix or replace items in a new unit. Owner is very uncomfortable with 2 builders. The younger builder said if I gave them ALL 10's he would make sure I got a garage door opener even though my unit did not come with one.
- Sherrie L.
- Verified HomeBuyer
- January 18, 2023
- Jacksonville, FL
There are no reviews, other than I would NOT recommend anyone to KB Homes at this time.
Total Score 2
Quality 1
Trustworthiness 1
Value 4
Responsiveness 2
Unsatisfied
- Manuel A.
- Verified HomeBuyer
- January 11, 2023
- Las Vegas, NV
There are outlets that are not working that we have to figure out one by one as we install some of our electrical appliance such as ceiling fan, also some kitchen outlets are not working, we have to take a time off to attend to someone for them to do repairs such as opening a dry wall, they do not work on Saturdays when it should be them that should be more flexible since it is a faulty installation.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
My first experience buying a home
- Eliana D.
- Verified HomeBuyer
- January 04, 2023
- San Jacinto, CA
I had the worst sales rep. I do not recommend anyone to buy from KB homes. Overpromise and very disappointing. The homes are beautiful but some KB employees we very difficult to work with. But there were two outstanding gentlemen who went above and beyond for customer satisfaction. I will give them credit for that.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Delivery and Lending
- Karthick S.
- Verified HomeBuyer
- January 04, 2023
- Jacksonville, FL
I booked the home Nov 2021 with a delivery commitment of May/June 2022; All things were planned accordingly in the covid era so delays due to covid is a mood point but the builder kept referencing to it and delivered the home in Nov 2022; So what that did to me a. Increased rates even with a rate lock b. The houses that was built and delivered was not per the waitlist order c. The discounts that lender can offer was not sufficient enough to cover the loss at closing d. I was renting the house and the timing was so off that i'am unable to rent For potential buyers in to the future, make ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Oscar E
- Oscar E.
- Verified HomeBuyer
- December 27, 2022
- Henderson, NV
Personally , I would not recommend to buy KB homes to anyone..,
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Terrible
- Ronnie N.
- Verified HomeBuyer
- November 23, 2022
- Jacksonville, FL
The Loan Team was Five Star; the Construction side was and still is terrible. Definitely need more attention to detail and responsiveness and not just false promises.
Total Score 2
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
Kitchen and bathroom not fully functional still after closing
- Enrico E.
- Verified HomeBuyer
- October 26, 2022
- Jacksonville, FL
The house was 5 months late from the agreed date. The studio did not let me change some items on the same day that i signed. They promised to finish a couple of discrepancies before closing and they havent fixed 80% of the issues and i closed 2 months ago. I told them that the the original oven that was suppose to be in my kitchen will not fit, they said it will but it did not fit. 2 months from closing date now and I still dont have my microwave oven and one bathroom is not functional.
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
I thank McGhee for working hard to get my issues resolved and reduce my frustration with the entire process.
- Claudette B.
- Verified HomeBuyer
- July 19, 2022
- Green Cove Springs, FL
My experience was not very good, as a matter of fact it was less than desirable. There were so many outstanding issues that needed to be fixed before closing date that I still waiting to be fixed almost 2 months later. I waited 11 months 3 weeks for the house to be completed, I would have gladly waited another week. The way the home was turned over to my was just UNACCEPTABLE!! It was dirty, paint splatter on the bathroom and kitchen floor, missing lights in the bathroom, bedroom door unable to lock, painted shower head in the bathroom, chipped cabinets and much more but you get the idea. As ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
KB Homes
- Seth M.
- Verified HomeBuyer
- July 13, 2022
- Boerne, TX
Workman ship sub par, Look at long wait times as in days to get anything fix. New homes look good after a month thing get noticed that are not done or falling apart. Issues brought to builder and nothing gets fixed. Would not recommend KBH do to price and pore build quality. Customer service 3 out of 10 they do nothing.
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
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