KB Home Reviews

Delayed closing date, so I had to close it quickly without inspecting a house thoroughly. There were a lot of flaws that a 3rd party inspector couldn’t see. Moreover, No follow-up care after closing.

My experience with KBHomes turned horrific right after giving my deposit. Our home was to be ready in about 8 months but 2 weeks after my deposit we only had 2 weeks to make decisions on upgrades which in my case turned out to be $45k which i also had to make another deposit on top of the earnest money. which turned out to be over $53k from there it became a nightmare i was at their mercy i could not cancel they had me . They don’t care about the quality of their work , they rush and it’s all about the mighty dollar. Their designs sucks my bathroom door on the first floor hits the toilet seat incredibly you would think this guys would avoid that but they just don’t give a crap. Their stupid studio they call does not have what they display we had to choose a different tile color and size, i had no choice i didn’t want a sink with cabinet on first bathroom i wanted a pedestal like i have at my home and these idiots force me to get it which cost me more money. walk thru we had to do 3 so they can get it right paint all over my tile, scuffed marks on the walls i finish with this . STAY AWAY from this guys they will take your money they are Thieves in Wolves clothing , they suck i am so MAD at these jerks I want to get rid of the house so bad . Sincerely Hector F ... More

Sold me a lot then built guest parking on part of my property. Awaiting what they are going to do, otherwise need to take legal counsel. Didn’t even have on the lot map they were adding guest parking near my home. Who wants strangers coming and going outside their doorstep? Contractors constantly over due to faulty and incomplete construction. All promises things would be fixed. Still dealing with humidity problems, AC problems, plumbing problems, electrical problems. No one cares. Never ends. Already contacted a realtor to sell my home but KB dropped sales pricing and offering better incentives now, 2 months after close, so looking to loose a ton. Stay away. ... More

Would never buy from KB again. Poor quality and workmanship. Their subs drink on the job. They cant seem to get it right the first, second, or third time. Service after wards has not been any better. Had an oven door damaged at installation. It’s been 3-4 months and it’s still damaged. Floor already started buckling. They started the repair and have not come to finish.

We purchased a KB Home in Las Vegas and had a great experience. We purchased a more expensive home in Florida and it has been a total disaster from the day we got here.

This is a waste of my time. I wish I could take back the 5 star review regarding our supervisor Stacy. I have nothing positive to say here.

Worst experience, would never buy again from here. Stay away if you can.

So many issues, I wouldn’t know where to start..go with a different builder.:any other builder

This was the worst experience I've have with buying a home, closing pushed back 4 times after closing issues with plumbing.

The most bizarre people to buy homes from. Warranty manager Mr Matt never picks his calls or responds when you have an emergency or issues with the home to discuss. They just ignore you. Absolutely terrible!

My home buying experience with KB was terrible—the worst experience I've had. I felt mistreated so many times. They took almost two years to build my house. Communication was non-existent, and when I reached out to talk to them, they acted like I was bothering them. I was unfairly treated regarding the interest rate, closing costs, and even the location of my home. If I had the funds, I would have considered legal action against KB Home. I wouldn't wish what I went through with KB Home on my worst enemy.

This was the worst home buying experience I’ve ever had. I will not recommend KB homes to any one of my friends, family or even my worst enemy. No one should ever have to deal with a lazy, unorganized, unprofessional group of people ever especially when buying a home. Buying a home is suppose to be an enjoyable experience this however was far from it. I’ve been moved into the home for 3 months and stuff is still not finished yet. They do not keep their word even if it’s on paper as contract. Worst company to deal with

Had a major issue issue related to crawlspace and still it exists, wood work is not proper throughout the house. For 30 days they bluffed that they are going to fix a wood work issue and on the day of closing they mentioned that it cannot be done. Literally no response from KB Warranty team, need to follow-up multiple times on any issue. Very high price.

WE HAVE BAD EXPERIANCE WITH KB HOME FINANCE AND STUDIO .WE MISS A LOT THING BECUASE OF THE STUDIO AND WE WASTE OUR TIME WITH THEIR FINANCE IS NOT APPROVED WITH THEM FOR 7 MONTHS AND THEN I WENT WITH ANTHER LENDER APPROVED WITHIN 20 DAYS .THE SALES MAN IS GREAT HIS NAME IS BRANDEN AND THE SUPER ATTENDENT LORENZO ,BOTH ARE VERY HELPFULL .

Material is so bad in my house

From the start to the end was awful. I regret signing off at the walk through as I was promised areas of the home would be corrected and still have not 2 months later. I have called and text several people with no response.

KB WILL NEVER GET MY BUSINESS OR HARD EARNED $$$ EVER AGAIN, PULTE HOMES FROM HERE ON OUT.

This has been, and continues to be, the most frustrating encounter I've ever had with a builder. Despite having a year and a half to construct the home, the same issues were repeatedly brought to their attention. The repairs carried out by KB were subpar and haphazard, resulting in the need for multiple returns, and the situation deteriorated with each attempt. We invested significant time to fulfill our obligations and be available when required, only to find them unprepared and tasks incomplete. Despite asking multiple times for confirmation of completion before our arrival, KB consistently deceived us. As two professionals with demanding schedules, we sacrificed valuable time off based on inaccurate closing dates. Additionally, we incurred financial losses due to missed rental opportunities and payments to third-party vendors engaged for necessary inspections. We closed on the house with outstanding items that remain open! What should have been an exciting moment was stolen from us. We closed on 10/6/2023 and still waiting on repairs to be coordinated. Warranty is unresponsive, does not reply in a timely manner, does not follow through with agreements in place, work orders were completed incorrectly, people are showing up without the proper resources to complete tasks, showing up unscheduled, and work completed is mediocre often times leaving more things to fix and clean up. Staff is condescending and tries to manipulate the customers into completing the survey with scores that are not merited, offering upgrades for higher scores. This is very unprofessional and unethical. Delaying work orders to ensure that the survey was completed to their satisfaction. ... More

Home buying with KB is the most worst experience ever. Doors coming off the hinges, air vents installed backwards, Defective drywall, wrapped door frame. Home was never Cleaned on mover day, items that needed to be fix was lefted undone. I can go one put it's pointless.

The quality is really really bad!!!!!!!!!

We were very excited when we made an offer for our first home with KB home in Tesoro Viejo, Madera, CA but our excitement got ruined when the bulider doesn’t meet the expectations. First of all, it started with the sales management. Through our whole home buying process, their sales agents were keep on changing so we had to work with 3 different sales agents in 6-7 months and there was lack of communication and transparency. The first sales agent, we started working with, didn’t clarify all the upgrades and standard things when we made offer. It was frustrating when the home was almost ready and we didn’t find the things we were expecting in the home as we even weren’t aware of that ‘those were part of upgrades’. When we brought this issue to the Sales management, they didn’t respond for almost 3 months about the issue because their sales department doesn’t want to accept their fault and tried to blame us (the customer) for all that mess they created. Even though KB home’s design studio wasn’t aware of those upgrades. When we double checked with KB home’s design studio about our concerns they were also not aware of those upgrades. But the worst customer service they provided on that time when KB home’s management respond us with negative response about those concerns after 3 months that if we want those things, we have to pay for those and it was totally irritating that how come a Builder is asking to pay for something which is not customer’s fault and didn’t mentioned to us while we made the offer. Instead of accepting their managements faults, they tried to blame us for each and every mistake they made. Because of KB home’s unresponsiveness and being irresponsible of their mangement’s mistakes we have to pay extra interest rate on our mortgage as we were not able to move forward with our closing until we get any response from them. Finally, when the time comes for closing they messed up with the upgrades for what we paid for and they stepped back and didn’t fix those by saying that “Its right according to us”. I paid alot for my upgrades but the quality of everything is compromised by KB home according to the price they charge us. Our overall experience with KB home was the worst experience we ever had with anything else. KB home was treating us like they are giving free home to us so they don’t care about the customers satisfaction. I will never ever recommend anyone to move forward with KB home if they are willing to buy their dream home. They totally ruined my first home buying process. Extremely dissatisfied with the quality of products they use in building my new home, the sales management and the customer service they provided to us. ... More

bad experience in everything. Took 2 years almost to build, with poor quality and do not add value to house. Its a loosing asset

They changed closing date many times. They have not came back to fix the things under warranty.

Lacking construction experience and knowledge in the home building field to no one can do anything of what they promised at the time of closing they make it sound like your family and everything will be fixed but they can’t get their trades to come back and do any warranty work simple details get missed no one is ever available every one is either not in yet off or has gone home for the day or on vacation and no one is Available on weekends but yet they are sooooo behind very unhappy with the quality of the work for a brand new house Frank the kb construction rep is nooooo help at all kb is just empty promises I should have gone else where to purchase ... More

Unfortunately my home was sold with many outstanding issues as I was told to stop pointing out issues prior to closing, the biggest of which was the unlevel floor (entire first floor). The fix involved moving my furniture outside and having cement poured and the floor installed again. This now two month process is still not entirely completed as I still have cement on my walls and blinds because of it. Other issues included drywall, plumbing, and windows/sliding glass door. Slowly getting resolved one by one all while I am still expected to pay a mortgage...