KB Home Reviews

The worst construction crew (Hector) Ernesto was helpful.

The house was not ready by closing and my great room and flex room electric outlets were not working. It took them almost a month to fix my front door frame and paint it. In the master bedroom the floor is making a sound because the plywood was not tightened before carpet was installed. Everything about my first home buying experience went wrong

Things had been resolved from the pressure of closing and not having my appliances in my house at the time of closing but there has been so much turnover in superintendents that issues I had just fell through the cracks. There is no follow-up anymore. Once you close - it's like you don't matter anymore.

WHAT WAS PROMISED WAS NOT GIVEN TO US!!! THE AMOUNT ON UPGRADES WE SPENT AND THE PRODUCT THAT WAS GIVEN TO US (DAMAGED) AND THEY KEEP ON TELLING US THAT WE WILL FIX A BRAND NEW PRODUCT IS UNACCEPTABLE AND BTW STILL NOT FIXED WAITING ON THEM TO CALL

Would love to say my new home was everything I hoped it would be but unfortunately that is not the case. Things that were taped during our final walkthrough were never repaired, tons of cracks in the grout along walls and doors which has led to chunks of grout coming out during sweeping and mopping, closet doors were damaged upon move in in every room, "privacy" upgraded insulation offers less "sound dampening" than the regular insulation in our last house, no peephole in front door, sliding screen door lock does not work, door knobs were installed incorrectly, door to garage does not latch, I could go on and on. I'm extremely disappointed. ... More

Have many issue that need to be finished

Lots to be said. The quality for what I paid for is less than great.

Very dissatisfied... before moving in things were already breaking. Front door handle fell apart, fire extinguisher fell off and broke when someone walked over it upstairs, windowsill paint/drywall mushed when it rained. I HATE that you can hear everything if someone is walking upstairs, talking the walls are to thin, and the fact that everything is an upgrade $600 K for a poorly made cookie cutter home is such a big disappointment.

Complete disregard and lack of expected quality craftsmanship for a $550K home. Lots of cutting corners to push towards a short-deadline closing. Lots of pressure put on building superintendents and managers to close the books on several homes at the same time. First night in the house the thermostat went bonkers and started the A/C when it was 19 degrees outside. Brand new whirlpool oven didn't work for nearly two weeks. Rather than bring us a new one like we had asked they deferred us to their home warranty department. Well over 20 items still awaiting fixes and or repairs after being in the home for almost two months now. We are very concerned about the long-term probability of greater unseen (aka under-the-skin/below the surface issues and concerns arising from the obvious poor craftsmanship and rush to close. Easy to put some of the blame on us the buyers for accepting after the final inspection, but not something taken lightly when you've been living in a hotel and air BnB for a month while getting promise after promise by the builder that everything's going to be taken care of to 100 percent of your satisfaction, and that your home will as good as or better build quality than their best model home. Yes, that's precisely what we were told on several occasions. Couldn't have been farther from the truth. In hindsight I never should have accepted/signed or gone to closing, but instead played hardball and insisted on them refunding me my $10K earnest money and took my business elsewhere. My only concern with this thought is that I think the lack of quality craftsmanship in the new homes being built in this area is more wide-spread than I can imagine. I wonder who's really passing the various inspections of these homes at the city level? Lastly, our poor neighbors. We consider ourselves fortunate the we are not having to deal with the plethora/myriad of issues they're having to deal with as I speak. These poor folks have been having no-kidding deplorable and unimaginable issues. To the point where they are about to go after them with a class action lawsuit demanding compensation for their time or the full refund/buy back of their homes. It's really unacceptable how KB Home has treated these retired folks who have worked hard their entire lives only to have to deal with this kind of stuff. ... More

they did not respect the agreed initial price, they made me waste a lot of time

I wasn't impressed with my sales rep. Buying a new house is a lot of money and I expected top customer service quality (took several days to get a response, did not meet deadlines). Lot of the upgrades are overpriced to the point where it's still cheaper to rip out KB installed finishings and install new ones after closing. Lot of the base finishings is very low quality and that's how they keep prices competitive but get you to pay more to upgrade to something more reasonable. After closing, our After Sales Customer Service representative was also very hard to get in touch with and ignores most of my emails asking for an update. KB subcontracts a lot of the final stages of work (carpet, counters, appliances, etc). In my experience, it was all sub-par (counter overhang turned out to be a underhang meaning the closed drawers extended past the counter edge, holes in shower wall slabs, missing door pins, missing dead bolt screws). I'm pretty easy going but my new KB home purchase left a lot to be desired. ... More

Having lot of post closing issues and those are not addressed properly. No point of having 1 month check in of everything has to go through the product warranty.

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

So many issues to mention...

Several annoying issues such as wrong appliance installation, cracks in the driveway pavement, and hanging electrical wires that impede the closure of kitchen cabinet drawers.

In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house!

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone.

Communicate communicate communicate and do no settle.

My home was not clean/ready before I moved in.Wrong keys given(I am not kidding..!!) I called for some repair at home, did not get any response for two months.Will not recommend KB to my friends.

Management at KB Homes were very unhelpful and inefficient. Problems still persist with home more than 3 months after closing and the company is slow and inefficient in their resolution.

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far.

Trades unsupervised. Home not delivered on time as promised. 2 months trying to get issues resolved that should have been done correctly before closing. Representatives of KB relaying incorrect information.

We moved in less than 3 months ago and the walls and ceilings are already starting to separate and show visible holes. There are 4 additional issues that we have been waiting to get addressed as well.

There were multiple inspections with inadequate follow-ups and delayed communication. Due to several issues, we had to initiate follow-ups each time, as there appeared to be a lack of interest and initiative from the builder’s side.