KB Home Reviews

KB home is terrible, I regret buying my first home with them, and everything in the house is broken and not properly put together. They’re management team sucks and all they do is bluff and talk and don’t get the work done when things need to get fixed. I am grateful to be a homeowner but I wish it wasn’t KB. I would rather go to dr Horton, yet they wanna complain their customers aren’t satisfied and get upset that we’re upset with them, I feel like I brought a 50 year old house because of they built everything in and out the house but complain when I say things are not done.

They said was getting the model home only bigger. It was jot the model home it was very different no shutters, no railway, no rock outside the house. So felt very mislead. The dryer wiring was done incorrectly, the house was dirty upon move in, grout still not done in some rooms. Outlets not working. They literally put the cheapest materials possible toilets seats brand new were sliding all over the place had to replace screws. Paint wad only one thin coat you barely bump it or wash it comes off and leaves a bare spot in the wall. Cabinets were unfinished in bathroom and kitchen. They promise they will get to it in a timely manner but never show up. Or text a few minutes before coming with no wchedule and say we are coming. The house was poorly built snd through together as fast as possible with little quality and charged top dollar. Issues still not fixed. Has been beyond frustrating i cannot reccomend kn homes to anyone. ... More

Very poor quality home and facing lot of issues with new home

Loan process was easy until it came time to close all these excuses if what was needed or missing kept pushing closing back a week then back another week! Upgrades in home have poor craftsmanship dings scrapes & scratches on upgraded cabinets Tub insert not connected to wall attachment this creates repairmen to come make a mess to fix the issues that should have been completed correctly in the first place Holes in ceilings around fire sprinkler and around outlet covers Faulty plumbing causing flooding in the house first day we moved in

The worst decision you can make is to buy a Kb home. From the service to the craftsmanship of the home, staying away is the best thing you can do for yourself and your family.

I’ve had a leaking roof in my starlight kb home in the Central Park area for 5 weeks!! KB has sent the same roofer out three times and they have still not fixed my roof. It actually seems to be getting worse. I’ve also had my dishwasher broken, my AC not working. I have a hole in my siding and holes in the flashing of my outside fireplace that let mice get into my walls, and they scratch behind my daughters headboard in her bedroom. Nobody’s come out to seal the hole or the flashing or make sure that the mice are out of my walls. I’ve had a pond in my front yard from the neighbors sump pump, constantly running and leaking into my yard. I’ve had a leak in my indoor plumbing that went into the basement and I had drywall damage. All of the weatherstripping and window seals on my windows are falling off. The refrigerator molding is torn, and I have no power in my office or guestroom and haven’t for over a month. so, I’m Not exactly satisfied. And these are just the big things. ... More

The finance team was great. Very responsive and never did they my address my questions or concerns. The builder, however, has not been trustworthy. The first superintendent behaved as if I was irrational in expecting him to properly fix issues. The second superintendent dropped the ball and is now attempting to schedule contractors to come out. All the while I have to request time off from work to address issues that were identified and assured would be fixed prior to closing. I am incredibly disappointed and appalled at some of the requests made. I held my end of the bargain. I hope that KB Homes will finally fix the problems and stop the process of inconveniencing me. The superintendent should have never accepted the crappy workmanship of the subcontracting companies. It is really a unpleasant for friends an family to see door that was never painted nor hung. Doors not closing as they should. Doors not fitting properly and a shower/tub tile work that is subpar. Not level in many places. There is more but I hope to catch corporate’s attention. This isn’t my first buy but it is my first solo purchase and it hasn’t been pleasant ... More

If you use your own lender, and not KB's preferred lender, they will not negotiate price of the house nor will they pay any closing costs on behalf of the buyer. We're an active duty military family and it didn't matter because we wouldn't use their lender. Take note that this is how they treat military. So once we told KB Home we would not be using their preferred lender everything went downhill. We weren't treated like serious buyers even though our lender was waiting on KB to provide information to be able to give us the clear to close only one week after going into contract. Our lender had a hard time getting that information. It took them weeks of multiple emails and phone calls to finally get the requested information. And we were told as much that we were treated that way because we used our own lender. Again, buyers take note. Further, the communication between the sales rep, construction manager, and sales office is horrible at best. The project manager didn't even know we were in contract for the house until the week before closing. We were stonewalled at getting our inspector in on time for our projected close date at which KB told us if we waived the inspection they could close on our requested date. Shady but we insisted on our inspection and closing was delayed. Fortunately, we have an amazing lender that was able to extend our locked rate without us having to pay to extend. After closing, things got even worse and it has been a headache working with the construction crew to get blue tape items fixed. We're six weeks into our home and still have blue tape items not addressed along with the other items that the construction crew was supposed to fix but ended up making them worse. And I haven't even touched on the quality and craftsmanship of the house itself. There's so much more that I could write a dissertation on all of the issues, why we wouldn't buy another KB home, and would never recommend them to anyone. ... More

16 months to close. They tried to close earlier multiple times but work was not complete. When we finally closed there was still a list of things needing completion.

KB Homes may look nice from the exterior and the salesman may sing a beautiful tune, but this builder is one of the worst and takes every possible shortcut with no thought as to how it might affect the homebuyer. The salesmen work for KB Home and are willing to say anything to get you to sign that contract and put that sold sign in front of the house! We discovered many problems throughout the home including cracked foundation, "upgrades" installed incorrectly to where they don't function properly, light fixtures that do not work or are falling off the wall, among other features. Tile in the home is so uneven and chipped I cannot walk barefoot without physically cutting my feet. KB Home refuses to fix these issues. We were extremely pressured to "hurry up and close" and were promised warranty would take care of these issues after closing on the home; however, after closing on the home, warranty flat out refused to take care of these issues. I closed on my home with blue tape where painters and other contractors were supposed to come fix things. I was told to not worry about this, that again it would be taken care of after I signed closing documents. I signed closing documents, and suddenly both warranty and construction tell me it is not their problem anymore. They are deceptive in their business practices. I highly regret my purchase. ... More

KB Homes are a nightmare!

Please don't get fooled by any of these people that work for KB Homes on promises that they don't deliver. Don't sign anything until you make sure it's done because these people only want what is coming to them and that is a bonus check on a great review that we give to them. These people put up a front of being good to you when in reality they are horrible very sad that KB Homes hires unprofessional staff to do such a sloppy job. Everything is an excuse to what they and their contractors do wrong so they don't take responsibility. Lose siding, damage cabinet doors, water coming in from rear door, flood damage from lose pipe, paint smudges everywhere, filthy house interior and exterior, sloppy tile work on flooring patch up on vinyl flooring horrible, terrible patch up and touch up on walls, back porch in terrible condition and the nasty paint job. Overall the one star rating should be ZERO that's how horrible the home and the KB home staff. ... More

The quality of workmanship is horrible on these new homes. So many issues with the house. So very disappointed on the buy.

I'm actually really tired of these surveys - We had a really terrible experience, made the home buying process even more stressful than it should have been. The sales rep quoted us the incorrect pricing and was inconsistent throughout. The trades that were hired to do the job drew profanities on our things. However, the builder worked his hardest to correct things done. Chris actually cares. Steven doesn't

Known Repairs issues after closing were not rectified.They have mistakenly installed a screen for the patio and uninstall it after realizing it is the wrong house.They promised us that they will change the damaged siding but until now it was not completed.

Be Away from this Builder. The construction Quality is very worse. Many Issues with the home. They just avoid the home owner issues after closing. The construction manager is buying the feedback from the Existing home owners, with a small perks like Free Epoxy flooring, if we give 100% positive feedback on All sections. My Home had many issues, with the Paint & Appliances and many more. Some design selections I selected are not installed, they forgot to install them. So, I did not submit the positive feedback, They did not give me the Epoxy flooring. Submitting 100% positive feedback, for a 300 $ value Epoxy flooring is Joke !! Never trust this builder !! The home had many issues, and the construction manager will forget you after you close !! stay Away from KB Home. ... More

I have been in the house for two months and it still has many details. The truth is that I would not recommend it to anyone, tremendous sectioning. Put people who are trained to supervise the construction of the houses.

Definitely probably one of the worst experiences I’ve ever dealt with, not a first time home buying process that I felt I’ve received/deserved. Cheap materials, lack of communication, no follow up, rushed process, items not completed, & I have questions to this day that still aren’t being answered or addressed. I would never purchase another home from this builder.

Worst experience in my life. I hate KB, this house and everyone involved. I’ll be glad when I get rid of it.

Don't waste your hard earned money on this community of kb homes!

It has been more than two months since closing, and instead of doing the things we would like to in and on our home, we spend our weekends taking care of workmanship issues. In the last two weekends, we removed and repaired drawer glides in the last cabinet installed in our master bath, and yesterday fought off an ant invasion because there are gaps 1" wide between the siding and the foundation. There's no telling what we're going to find next, so we have set our expectations to zero. We're also redoubling our efforts to find what workmanship issues remain, but it will probably take an entire year to find them all. We have collected a lot of notes, e-mails, and photos, and once we do find all we can in this first year, we intend to write a report we to send to every name we can find at KB Homes about our own unique home-buying experience. ... More

I was threaten to lose my rate if I did not close before my house was completed. I have lived here for over 1 month and my master shower has never been used because it still isn’t completed. My closet has no shelving, I’m missing some gutter on the roof. I still have blue tape that wasn’t fixed that was noted by a kb employee himself. The superintendent sends you nothing but lies about the progress of your home. If you plan to buy from kb anyway I suggest you check progress on your own and do not close until it is 100% completed. My backsplash is broken and has been since closing. That is still waiting repair. They do not respond to emails. In the process of hiring an attorney for the issues as no one has made right on the problems. They talk a good game so do your homework. Hire your own inspector. My suggestion is go do a custom build or buy from a better builder. ... More

The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never recommend anyone to buy a KB Home and we will definitely not buy another one. Here are some of the things that went bad: - cabinet handles were installed crooked, and not aligned. - they come to do touch up paint and left paint drops on the floor. - all the doors are scratched or dented. - the garage door handle just fell off - while we were buying the house, all the home buyers did not get the same price adjustment, some home buyers got additional benefits even though salespeople lied and said everyone is treated the same. - the after purchase service is non-existent. There is no place to send issues. Nobody responds to emails. The only person who tries to help is the construction superintendent. - the KB team was the most unorganized group of people we dealt with. - throughout the whole experience communication we received from different people were all different. Nobody was on the same page. Everyone had different dates, deadlines or records. If we have to organize everyone’s efforts, what are they getting paid for? - it was a very unpleasant buying experience. ... More

The NEW home purchasing experience with KB Home was spoiled due to the lack of attention to detail and follow-up plus the bad quality of materials and workmanship which did not equate to value for the price paid.

Extremely poor communication and rushed process. Warranty items are very slow moving