KB Home Reviews

We closed two months ago and are still awaiting major repairs, roof, driveway, flooring etc. maybe buy a fixer as the work would be done more timely and to a better standard.

It was a hectic process to get your home closed. Few false promises made during the process. Workmanship is not at best and at the same time it is not worth for the money you pay.

Everything was good until we closed. Now there's minimal response to issues. Repaired a window and they said they would come back out to do the paint. Been waiting on paint for over a month. Still no word on when the people are coming to paint the window that they did repairs on. Oven quit working less than 2 months in the house. The number left to me for warranty repairs isn't valid anymore. Just like most other companies they'll do what it takes until the sale closes then you're on your own.

I was warned not to buy a KB Home and now I’m warning you. The craftsmanship is horrible. The sales agent and general contractors grossly misleads buyers. They have completely ruined my first home buying experience. You cannot get them to honor parts of the warranty. Purchase with a Pulte, Lennar or other builder. Trust me!!!

Call me if there are any questions

I purchased this home as to be our last home. We have had nothing but issues with loud Mexican music played by construction workers. Fire alarms that come on randomly for no reason. Door seels that are improperly installed. Expensive filters for the home, four different types. Carpet is standard in the dining area, in other words you're eating on carpeted floors; so 70's. Poor home construction, walls feel like paint on cardboard. Do not buy a home here! I'm looking to sell and only been here two months, yes, it's that bad! I moved from the ghetto to the ghetto, a complete facade put on by KB homes. ... More

We moved into a Model home which was a sales Office earlier. Prior to moving-in (at the time of purchase), we were provided a lot of assurances but when close to the move-in date, sales representative was not agreeing to none of the items agreed upon. For Ex: the carpet was really Bad and nothing was done to address the issue. Similarly with the doors. The only saving grace was the construction manager Joaquin. He ensured all the defects highlighted on moving-in were fixed. Over all did not have a positive experience and also felt I had paid 20K more than the market value.

I expected some problems when building a new house but was shocked at the subpar craftsmanship and communication I experienced during this process. I still have many items on my to-do list that I brought up before closing that haven't been addressed four months later. After moving in, I was rushed to take my 30-day survey early and pressured to give a good review, even though one was not deserved, and then literally forgotten about. This whole time, I have been patient and understanding as I know they are busy and overworked, but sadly, that has only gotten me pushed around and overlooked.

Really bad experiences. Once they get their reviews you never gonna see them

Going on 2 months now and none of the issues have been addressed or even made appointments. Doing business with KB is like going on a dating site. All nice and good at the beginning but once you discovered issues KB ghosts you. My sprinkler system is flooding, so I’m wondering if KB is going to replace my grass. Dishwasher and Stove need to be replaced. One of the bedrooms has a dead switch. Where my walls meet the ceiling are not even straight. I also had the carpets removed. While removing the carpet, nails and trash was discovered under the pad. Good thing I’ve had my tetanus shot. I would like to get these issues fixed asap so I can sell the home. Very disappointed in the poor build of a “quality home”. ... More

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

House looks like it was built in a rush. No quality control was implemented though the building process; lots of details were overlooked. Response to repair issues with the house extremely slow to none.

To begin with, the initial experience was all great where we could pick a lot, pick the floor plan, elevation and choose the structural changes and select the interiors of our liking. Good Things: 1. We are happy with the masonry work and how the elevation turned out. 2. Plenty of options for the selection of base floor plan and elevation Bad Things and areas where the quality is poor: 1. The craftsman ship for the interiors is sub par and we are not happy at all with the finish of drywalls, how the corners appear, the materials used for the doors and windows. 2. Drywalls: There are many areas of the house where the coffered ceilings, drywalls, kitchen island walls looks crooked, finish is not good and its not aesthetically pleasing. 3. Painters have not used tapes to avoid paint bleeding on to the edges of cabinets, countertops, other colored walls on the outside and on the garage opener etc 4. Cabinets - Had scratches, paint drops, smudges at many places, we documented everything and shared it with the construction manager before closing but we were promised that this will be taken care after closing by scheduling for a cabinet punch. When the cabinets guy arrived he is blaming it on painters/construction workers and did not fix all the issues. 4. Flooring - We chose Vinyl planking but beware of the floating types, we saw the model homes which was glued however for us they installed a floating type which is shaky at places and makes thumping sound when we walk on some areas, its not a great experience walking on it. We were not explained about this type at the time of selection in design studio and issues we reported were not fixed. 5. Poor quality electric outlets and switches, gaps all around the switch boards/outlets developed within few months. 6. The window sills are not even, the drywall where it meets the sill and windows are crooked, finish of the wood used for the sills looks bad but no quality check is performed and installed without caring for the end product and the for the aesthetic appeal. 7. Garage door is not having a proper seal and lot of mice are entering often which has become a big headache for us. 8. The concrete floor in the garage, patio and driveway has lot of imperfections and holes made due to improper care during construction Also beware of the sales team, some are nice but the one we got was not honest and hid a lot of information and we learnt he lied blatantly and discriminated between different buyers. ... More

Since I have moved into my home (and even before closing for that matter) I have had a laundry list of things that were incomplete or not working. These issues range in size from small to large (broken cabinet all the way to leaky irrigation). The lack of communication between KB and their partner companies has been atrocious. Not only that, but the lack of communication to me has been horrible. I get that everyone is busy and y'all are trying to get up as many houses as possible but this has been a horrendous experience and I would advise people to stay away. Let me give you a couple of specific examples: 1. When I did my final walkthrough on May 25th (closing date of May 26th) there was a broken cabinet that I pointed out to my construction supervisor. It was finally taken care of today (7/19) after multiple outreaches from myself. 2. I didn't end up moving into the house until June 10th and on June 12th I noticed a leak in the irrigation system. I texted my construction supervisor on June 12th. I heard back from him on June 14th that he was going to swing by. By that point I had already received notice from the City of Austin that I had a leak for 30+ hours at 10 gallons an hour. The proposed solution was to turn off the irrigation system until their people could come out. So that's what we did. Their people didn't come out until July 12th when they told me "no leak" with no further explanation so we turned the water back on to the irrigation system. Low and behold, 3 days later I get ANOTHER email from the City of Austin saying I've had a leak for 48 hours at 11 gallons an hour. Keep in mind, I didn't receive a single notification about a leak while the water to the irrigation was turned off. Fast forward to today and the same guy comes out and tells me again, "no leak". Unbelievable 3. One of my issues since before I moved in was the fact that there was a 3 inch gap between the fence and the ground. The proposed solution was to have them come lay another layer of sod to lessen the gap. Well, 2 months later and the guys came out today to do that. EXCEPT, they didn't bother to knock on my door or confirm what needed to be done. Instead, I walk out of my office to see 2 guys in my back yard ripping up the grass in the middle of the yard! Nowhere near the fence. They clearly thought they were there to replace all the dead grass because my water hasn't been getting watered because, as you will remember, MY IRRIGATION SYSTEM IS STILL BROKEN!!!!! I send a picture of 2 men with shovels digging up my yard to my construction manager, warranty manager, and the sales person with no response. Again, this has been such a nightmare of an experience. I have tried to be cool and understanding but the lack of communication between all parties and lack of timeliness has me ready to jump out of a window! ... More

I love my house but it’s low quality work

The overall experience was a shade above terrible. As expected, the home took approximately 12 months from signing the contract to closing. For nearly 8-9 months we dealt with an unresponsive Construction Manager - named Scott and a similarly unresponsive Sales Rep named Bob (Ok. Bob was a tad-bit more responsive but very unreliable). Not only were they unresponsive, they were unclear in their communications creating much heartache and the potential loss of a sell. The only reason we remained on contract with the purchase of this home, is because of Brandon. Unbeknownst to us, Brandon was assigned as our new Construction Manager the last two-three months of this process drastically improving our experience. I feel confident in saying that had Brandon been our Construction Manager from the onset, KB would have gotten better ratings. Brandon was professional, honest, and understanding of our concerns and issues. He immediately addressed issues that had been outstanding for nearly 6 months (i.e. when there's a hole in your brand new roof during the winter and spring months, that's an issue that should be taken care off immediately). Brandon single handedly saved this sell. The KB's closing process (not included in the ratings) was also a mess, but because it's not on this rating scale I won't go into those issues. ... More

I want to start off by saying Ryan has been trying his best during this time however I’m still extremely dissatisfied with the follow up with issues regarding the home itself. The buying process was not a problem, I am satisfied with that part of this process. Tyler has been absolutely abysmal with responding to issues that have been constantly happening, such as a light in my kitchen that has been left unscrewed since 2 days off buying this home. During the last week of the purchase I asked Ryan if I could get my private inspector to come in and check the home after the closing and he confirmed I could so I went ahead and did that and the inspector found things that need immediate immediate attention. So I message Tyler and Ryan a text message and long story short I haven’t received anything but a phone call from Tyler that I missed. At this point I would like to work with someone else. ... More

The process wasn't delightful. I was given false hope several times and was offered things I didn't receive. If I could do it all over, I wouldn't choose KB homes.

We felt rushed to close, when the house was not even completed. Also the workmanship left a lot to be desired. We still have things that need to be fixed due to the shotty workmanship.

Low quality of construction ! Sales service needs to be improved. No follow up or updates on next steps upon entering into agreement. KB home needs business, not customer satisfaction.Post buying experience and responsiveness to issues is satisfactory.

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

This is the worst quality of work. The worst response times, and the most problem I have ever had w a new build ever. I would never buy another KB home. Never

KB had a lot of supply chain and labor problems as did all builders. So they rushed the inspection process to get to closing and get my money. After that it has been like pulling teeth to get them to finish the items that they PROMISED to take care of. Now that winter has set in I expect most items will not be addressed until spring. In retrospect, I would recommend have your own inspector submit a report before closing and to not close until the items are addressed. Don't count on KB to fix things after you close. And they continually harassed me top submit this review, so here it is.

The house was not ready at the time of delivery, it was even closed two months ago and the house still needs things to fix, the bathroom window, drywall, cabinets with damage, which are supposed to be new and they went and patched it up. I think that when you buy something new it is new and not patched up since I paid for a completely new house It's been two months since I moved and it hasn't been 100% complete I only had 1 walk and 1 day before closing I think it is disrespectful to the buyer that we pay for good quality and service which has not been provided to me.

I am sure every builder has issues but working with KB was not something I would do ever again. The issues never stopped and they don’t truly care about your experience. You are just another sale.