KB Home Reviews

This is me and my wife first home.The experience wasn't pleasant at all. We understood the pandemic situation and also we understood there may be hiccups the things we couldn't understand how we came into a walk thru that was full of trash our home was not completed when I mean complete is a lot of things that was just throwed together and then communication wasn't that pleasant at first but it seems if you give a bad review or they want you to do a survey they call you more consistently. Everything wasn't terrible but when it came to the tradesmen and getting things do e correctly it was a terrible experience. ... More

It has been almost 2 months since we moved in and our cabinets and drawers are still missing.

Bad!! Cheap materials; broken promises. Flooded the building—both upstairs and downstairs. Electrical appliances/fixtures all messed up My water heater stopped working. Bad!!! I’ll be building another in 2 yrs hopefully, but never KBHOMES.

Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.

Paint workmanship inside of the home is 2 out of 5 ratings. We've repainted many walls ourselves already. A few repair requests made in mid-May 2022 are still pending as of June 28, 2022. Responsiveness to issues is horrible.

Worst home buying experience ever. We will never buy a KB home again.

I hoped that for the price we paid for our home that we would be treated like valued customers, unfortunately, that has not been the experience at any point during the sale, build, or post-build process. We have been on our own, have received very little communication and our issues have been passed off from one person to another. Very disappointed in KB Homes. Our pre-close walk-through was a joke and we were told everything would be taken care of through warranty. Post-close we failed to receive our 10-day inspection, finally received a call for our 30 day inspection and it took over a month to get crews in for touch-ups and corrections, still not fixed. Cheap products used, No communication. No support through post-move in work. No one to call and no one seems to care. ... More

I am very disappointed in kb home builders because we closed on March 31, 2022. There are still issues that I brought to the superintendent for Carter Landing subdivision in Jacksonville, Florida (Chris) and csr (Cody) whose been downplaying our concerns, but continue building other homes around us as if everything is nonchalant and fine. I have sent pictures through text, provided them with list of concerns, provided them the information to fix our issues and they have sent out several individuals who have showed up, but not have fixed our problems.

building took over one year with small issues still not addressed after two months post closing.

I don’t even know where to start here. 5 closing dates which were all pushed back, heavy pressure to close when house wasn’t ready, terrible follow up about things needed to done from superintendent and customer service, overall poor craftsmanship and not to mention my $2000 “full overlay cabinets” were different than in the design studio and they refuse to do anything about it. I will never build with kb again or recommend kb to anyone. No accountability in this company from the TOP down. I’ve been in my house 2.5 months and still have a laundry list of things that haven’t been done. Everyone loves to talk nice but no one gets anything done. Buyer beware. The only part of this process I was 100% pleased with was the sales team and the title company. It’s a shame no one takes pride in their work anymore. Especially a company “built on relationships.” ... More

house has so many issues

Lots of broken promises yet to hear from anyone

Lots of over promising and under delivering.

The initial completion date was not respected due to Covid-19 related issues, but once i moved in, i noticed minor issues with the property, such as the concrete slab that we paid for, which was not installed and other structural issues with the property. We were also told of a 10 day follow up review, which never took place. Some knobs are loose, and all of this is happening as we just moved in.

Even though the homes at Solano were priced at $1.5M-$1.7M, which are pretty nice single family homes even for Irvine, we felt like the KB homebuying experience was more in line with what one would expect from condos/townhomes well below the $1M mark. It was NOT a luxury homebuying experience. DESIGN CENTER The design options at the Design Center were way too limited for homes at this price point and not high quality or at the level of luxury that is warranted by homes at this price point. Also, the Design Center was understaffed on the Leonard's front and the process not too manual. This led to numerous mistakes that carried over into the installation of our upgraded materials. How about using a bar code system for our upgrade selections rather than manually entering them into the computer / relaying it to another person? CONSTRUCTION There were numerous mistakes made by both KB installers, as well as the sub-contractors (Leonard's, Excel Cabinets). The builder grade materials are not much better than what a buyer could get a Home Depot. There's no pride in the workmanship. Many walls aren't straight. The painting was rushed and there are marks in the walls. The edges of doors are not smooth. Items like the toilets and toilet paper holders were not installed in the optimal spot in the bathrooms. There are gaps in the wood floors and on the kitchen backsplash. Grout and caulking are applied sloppily. My kitchen island countertop was initially installed at a diagonal. It looks like the installers came back and straightened it out, BUT in so doing, they simply removed cabinet panels and re-installed them leaving nail marks very visible. COMMUNICATIONS I believe that the Solano team (Sales, Design Center, Superintendent) met every Monday, but for some reason, the communications were not always aligned on timelines. This led to us paying for an appraisal too early in the process and that was wasted money. We were kept apprised of all timelines moving, and appreciated the KB team's flexibility in terms of fixing items in time for us to close, but we went all the way down to the wire with our lender and closed on the last possible day once final inspections were done. ... More

Quality of workmanship & materials is the worst. All the money spend on upgrade are absolute waste of money and time. Build quality is so poor in comparison to other builders, are horrible. My first experience with KB Home was worst, so I will never buy in future and will not recommend any one to buy from KB Homes.

Nearly two months in and I still have a broken garage. Not all my knobs for my cabinets are installed. It took over a month to provide a missing air filter.

It’s been almost two months and things are still not completed. This was not a good experience, I really have nothing. Ice to day so I won’t say anything.

Got my house with things missing, the house was dirty, appliances, hardware, missing. They miss calculated the amount of closing, had to pull extra money in. It was a hot mess.. still waiting for things to be resolved.

good sales group but build process was really a bad experience

Pumping out too many homes too quickly leads to poor quality work. Would not recommend Kb home

I still waiting for the part replace to be fix also the construction next door just brought lots of dirt and mud in from on my driveway and no one seen to clean that out. According to the city that is an environmental problem having so much dirt with no erosion control.

Once you sign the purchase agreement get ready for delays, broken promises and costly mistakes that will most likely delay your closing. We have been in our home a month and a half, had to leave for 5 days for them to do the repair work to the house at the end of October and still have not received reimbursement as promised. Their vendors do NOT wear masks so beware of that if you are at high risk for COVID. Our solar is still not set up and the HOA rep does not respond for weeks at a time.

Less than 1/2 optimal

We had many items on our list from the walkthrough that needed to be addressed. Some minor and some major flaws. 6 weeks later nothing done or committed to being fixed. Spent $$$ on upgrades. Upgraded wood floors have defective boards, whitish color where stain is missing, many scratches and holes. Upgraded cabinets, inconsistent stain. whitish stain on several doors, scratches and doors falling off their hinges. I have personally fixed many items on our "to do list" The customer service people and sales people are all very nice and assure me they will fix issues. But Douglas County came off Stay at Home quarantine May 1st and I cannot get anything scheduled. The tell me no one will come inside to do repairs. They promised they would get all outside issues fixed, but not much done in last 3 weeks. I wish I could rate them higher on being trustworthy but I am afraid some items will never be fixed. We thought we were being diligent working with construction foreman during construction . My feeling is upper management is more concerned with closing homes, getting them off their books and making corporate quarterly projection than delivering a quality home. ... More