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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great

  • Reggie S.
  • Verified HomeBuyer
  • December 10, 2019
  • CASTLE ROCK, CO

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Too pricey for Compton area.

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Compton, CA

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Unhappy Customer

  • Vanessa B.
  • Verified HomeBuyer
  • December 10, 2019
  • Fresno, CA

I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.

KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Great house

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Elk Grove, CA

Honest quality home. Wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great Company to work with.

  • Luthene A.
  • Verified HomeBuyer
  • December 10, 2019
  • Lancaster, CA

Great Company to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It’s ok

  • Sonia U.
  • Verified HomeBuyer
  • December 10, 2019
  • Houston, TX

It’s ok

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Basic

  • Kongit A.
  • Verified HomeBuyer
  • December 10, 2019
  • Manor, TX

Mostly basic and functional.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Ughhh

  • Anonymous
  • Verified HomeBuyer
  • December 10, 2019
  • Hollister, CA

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Sanctuary

  • Sylvia G.
  • Verified HomeBuyer
  • December 10, 2019
  • Fort Worth, TX

Working with the staff at KB Homes was an excellent experience they are a team that is always checking if everything is going well with the home and if you have any issues that need to be addressed they will take care of it right away.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is amazing

  • John L.
  • Verified HomeBuyer
  • December 10, 2019
  • Uhland, TX

Everyone with KB made our home buying a very great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great build

  • Sherri B.
  • Verified HomeBuyer
  • December 10, 2019
  • Mesa, AZ

The house was done within the timeframe as expected. There were minimal issues with the home and all/most were fixed. If they weren’t I had contacted the office and vendors were scheduled to come out to fix those issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Fantastic

  • John B.
  • Verified HomeBuyer
  • December 10, 2019
  • Georgetown, TX

Best home builder for the money. Workmanship is much better than competitors. Floor plans could be a little more thought out, but I’ll take quality over a few sq ft that could have been used differently.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

FAST AND FRIENDLY

  • Jesse H.
  • Verified HomeBuyer
  • December 10, 2019
  • Georgetown, TX

Was a great,worry free,amazing experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic Experience

  • Travis S.
  • Verified HomeBuyer
  • December 09, 2019
  • Del Valle, TX

My wife and I are new to the Austin area and after much looking around decided on Vista Point by KB. Fantastic customer service and absolutely love the house! From the ground up this was a great experience, we had built a home in Henderson Nevada and this was much more smooth. I would highly recommend using KB and am extremely glad that we made the choice!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Rick and Laura are the two people I was in contact with throughout

  • Chase G.
  • Verified HomeBuyer
  • December 07, 2019
  • Las Vegas, NV

Rick and Laura are the two people I was in contact with throughout the entirety of the process all the way from the loan process, information on the neighborhood, and lastly the build. They were great and answered all my question in a very detailed and were also very prompt to responding to all my questions. I would gladly recommend KB homes to my friends and family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

If I could turn back the hands of time...

  • Alicia B.
  • Verified HomeBuyer
  • December 05, 2019
  • Richmond, TX

Asked to resubmit my first review bc “doesn’t meet website guidelines “ ... laughable smh... Here’s a summary: Nice staff/responsiveness... 4 stars Value for price .... 3 stars Trustworthiness... 1 star.. lost trust from the very beginning to the end. A pure nightmare Quality... 1 star .. never moved into a new home that was presented new ... (sloppy, debts, splatters, wires etc)

KB Home responded:
Hey Alicia, thank you for your feedback. We are very sorry for any frustration with your home and experience. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. Best wishes. --Brian

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 4

Good! We are happy

  • Carlos P.
  • Verified HomeBuyer
  • December 05, 2019
  • Thornton, CO

Good quality the materials and work according to the price. KB home team excellent!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very satisfied KB Home customer

  • Jorge H.
  • Verified HomeBuyer
  • December 04, 2019
  • Gibsonton, FL

KB Home was always there from financing to picking the land to the construction of the home. Ensuring my complete satisfaction. When we encountered any issues, they immediately took care of it with no questions asked. KB Home produced a great home at a very good price. I definitely recommend KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Truly satisfied

  • Zach D.
  • Verified HomeBuyer
  • December 04, 2019
  • St Augustine, FL

The whole process from sales (Bobby - awesome) to fixing stuff after moving in (Andre - fantastic) was pretty seamless. Everyone has been helpful and quick to respond when we’ve had a question or issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good work.

  • Anonymous
  • Verified HomeBuyer
  • December 04, 2019
  • San Antonio, TX

When calling the customer service line no one answers or if they do they are not much help. If they didn't have a great superintendent that helps out so much i would have a problem with them not answering. Other then that its a great home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Customer service after my move in was bad and i would suggest

  • Sunil V.
  • Verified HomeBuyer
  • December 04, 2019
  • Jacksonville, FL

Customer service after my move in was bad and i would suggest the team at least to respond if customer is calling. Dry wall after fixing my bathroom pan is left for more than 20 days during the period of Thanksgiving. I have called customer service but no response yet.

KB Home responded:
Hi Sunil, we are very sorry for any frustration with customer service. Please email us at CustomerRelations@kbhome.com and we will ensure you are contacted. --James

Total Score 3


Quality 4

Trustworthiness 2

Responsiveness 2

Great for the money

  • Fernando D.
  • Verified HomeBuyer
  • December 04, 2019
  • Kyle, TX

Everyone we worked with was very helpful. Conner supervised the construction and helped us during and after the sale.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful experience

  • Kelsey M.
  • Verified HomeBuyer
  • December 04, 2019
  • Marana, AZ

Loved the quality and service of KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not what I was expecting.

  • Yacoub A.
  • Verified HomeBuyer
  • December 04, 2019
  • Winchester, CA

When they show you the model homes the are so perfect. I am not taking about the upgrades, but the finish of paint, cabinets, walls, garage door and landscaping. I have many issues minor and major ones. The staff are amazing and knowledgeable but they are small in number and can't keep up. I have to wait for repair a long time.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Super Happy with KB Home

  • Kathleen V.
  • Verified HomeBuyer
  • December 04, 2019
  • Aurora, CO

I am over-the-top pleased with my home buying experience with KB Home. Their customer service is World Class. They truly care about the buyer and focus on service and quality. :)

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5