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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11885 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11885 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Dream come true

  • Gour N.
  • Verified Homebuyer
  • January 14, 2020
  • Milpitas, CA

I heard from my friends that KB homes were very good, When I moved to my new home i realized why they recommended KB homes. The quality of the materials they used is very good. What ever they mentioned in paper they mean it and you can see that when you live in KB home. I definitely recommend to go with KB homes.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 1

Enjoying a great home

  • Efrain C.
  • Verified Homebuyer
  • January 14, 2020
  • Gibsonton, FL

Great materials,awesome construction, very polite and everything finished on time. Also prompt answer to things that need fixing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great job

  • Gerald M.
  • Verified Homebuyer
  • January 14, 2020
  • Saint Augustine, FL

Wonderful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes cares

  • James W.
  • Verified Homebuyer
  • January 14, 2020
  • San Marcos, CA

As a first time home buyer, I was able to get the help and understanding I needed to buy a home. They worked hard for my satisfaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home Buying Experience

  • Khiem P.
  • Verified Homebuyer
  • January 14, 2020
  • Newark, CA

My home is plan 3, Craftsman model. It's beautiful inside out. However, there are few things that I am not very happy with. The electric power for bedroom outlets is only 15 Amps and this electrical rating is not supporting enough for my portable electric heater. Also, there is one electric breaker is handling for 3 rooms such as bedrooms 2 & 3 and a bathroom 2. I am not very happy with this issue. When I complained, KB authorized person said it's conformed with city code. There is nothing they can help. I want to split or separate the power for those rooms into individual power or circuit ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Excellent experience through the whole process!

  • Edward D.
  • Verified Homebuyer
  • January 14, 2020
  • Bulverde, TX

Excellent experience through the whole process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy in Murrieta

  • Ryan H.
  • Verified Homebuyer
  • January 14, 2020
  • Murrieta, CA

Very happy with the home. Dan the KB man did an excellent job and was extremely helpful. Highly recommend the homes and definitely recommend working with Dan

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Polliana L.
  • Verified Homebuyer
  • January 14, 2020
  • Port Saint Lucie, FL

We moved into our KB home at Pine Trace a couple of weeks ago. My experience thus far is good. The team assigned to us are the best in business. Kathryn U., Kathy M., and Charles G. are ROCK STARS. Kathryn U. went above and beyond to make sure that we were heard and taken care of. Thanks Kathryn! Kathy M., and Charles are pro-active, efficient, and awesome with following through. I look forward to working with Charles through our warranty period.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great overall experience

  • Anonymous
  • Verified Homebuyer
  • January 14, 2020
  • Ontario, CA

The staff was what made buying with KB Home a great experience. They were all willing to help and assist us with all of our questions and concerns. We love our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Monica weaver is the best

  • Mackhara K.
  • Verified Homebuyer
  • January 14, 2020
  • Elk Grove, CA

At the beginning of this process was a wry stressful time . Being a first home buyer it is a learning experience. I had many curve balls and was able to overcome. But everything was worth it. It would of been a pleasure if I had Monica as a in home Lendor. She was so nice and was willing to go above and beyond for her client instead of being forceful and aggressive. Being forceful and aggressive drove me away of working with a in home lender . But Monica made this journey well worth it. Thank you Monica and kb family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good customer service

  • Miguel V.
  • Verified Homebuyer
  • January 14, 2020
  • Saint Cloud, FL

Almost perfect and the best customer service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent

  • Hieu N.
  • Verified Homebuyer
  • January 14, 2020
  • Jacksonville, FL

Excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They help you every step of the way.

  • Victor G.
  • Verified Homebuyer
  • January 14, 2020
  • Live Oak, CA

They help you every step of the way..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

More negatives than positives. Incomplete. Amateur jobs.

  • Linda H.
  • Verified Homebuyer
  • January 14, 2020
  • Ormond Beach, FL

It wasn’t anywhere close to the experience we had hoped to get from purchasing our first home as a family. And unfortunately, we can never get that back. You live and you learn.

KB Home responded:
Hi Linda, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Great Customer Service

  • Anonymous
  • Verified Homebuyer
  • January 14, 2020
  • Irvine, CA

KB Home provides customer services are the best. The technicians are very responsive and skillful.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - More responsibility, never finish at the correct date

  • Juan O.
  • Verified Homebuyer
  • January 14, 2020
  • San Antonio, TX

More responsibility, never finish at the correct date

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

My experience with KBHOME

  • Anonymous
  • Verified Homebuyer
  • January 14, 2020
  • Pflugerville, TX

Great job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Over all buying experience

  • Divya A.
  • Verified Homebuyer
  • January 14, 2020
  • Milpitas, CA

This is a great community and am very happy to have purchased a home with KB homes builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent first experience purchasing and building a home

  • Alexis W.
  • Verified Homebuyer
  • January 14, 2020
  • Denver, CO

All personnel made this experience easy to navigate, were and continue to be very responsive and helpful.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Great experience working with KB!

  • Tony W.
  • Verified Homebuyer
  • January 14, 2020
  • Elk Grove, CA

Great experience working with KB!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

Love my home!

  • Desiree S.
  • Verified Homebuyer
  • January 14, 2020
  • San Antonio, TX

Great experience overall working with KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very beautiful house

  • Steven J.
  • Verified Homebuyer
  • January 14, 2020
  • Georgetown, TX

KB has been there every step of the way. All the employees are very friendly and they build beautiful houses. If you have any questions at all there is always someone there to assist you, before and after you move in. It has been a great home building experience and when I am ready to build my next house I will be using KB homes again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Jerry E.
  • Verified Homebuyer
  • January 14, 2020
  • Jacksonville, FL

The entire team was very helpful in securing the home as well as the home loan and insurance. Sales staff was very informative, the builder answered all my questions and whenever there was anything that needed attention, it was takes care of in a timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excelente!

  • Aida V.
  • Verified Homebuyer
  • January 14, 2020
  • Davenport, FL

Excelente!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall ok experience.

  • Jessica A.
  • Verified Homebuyer
  • January 14, 2020
  • Kissimmee, FL

Overall ok experience. There are a lot things I wished would have been different but the process did turn out better than expected at the end.

KB Home responded:
Hey Jessica, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –James

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3