KB Home Reviews

Disappointed with KB home - I get discriminators against and not valued as a third time home buyer.

Sloppy

bad quality of the painting and kitchen

Not happy with the home and quality

Not very good customer service

Expecting a wonderful home building experience but had major issues with sales staff and construction. Construction quality was substandard from the framers to the finishers. Walls are not square. Everything was done half way right. Had to stay on top of them everything step of the way and we still had issues. Poor communication from sales staff and construction manager. Great experience with KB Mortgage and Design Center staff. We love the floor plan and the location but so disappointed in construction experience.

KB has a reputation of poor workmanship. No surprise this is what we bought.

Buying this home is absolutely the biggest regret I have because it’s been nothing but constant headaches since the day I did my inspection. I was told when to schedule a third party inspection and both times the construction team was not prepared for it. I was told by the project manager that my expectations were to high and no house would ever be perfect, and I needed to have realistic expectations when trying to get the crooked wall, chunks of missing cabinets, and exposed nails fixed. I was told several times this is above model standard, yet I have no ability to do laundry, water sitting in walls growing mold, broken window, and it’s taken weeks to get a solution. My realtor was gaslit and ignored when addressing concerns before I showed up after closing and was told she couldn’t address the issues. I’ll never buy another KB home and I won’t recommend anyone I care about to either. I’ve had more issues in the brand new home than I ever did in a rental property. ... More

Before we sign the contracts for the new home we told the KB agent that we will be adding a second name to the tile and was told that we could add that person during the signing at the title company. When the signing day came was told by the title company that KB has to amendment our contract. So we went back to the KB agent told them what happen and was told by the agent that they can not provide amendment or change the contract. Which will create additional cost for us to hire a lawyer to deed our title . Also we were require 50k in earnest money deposit compare to our other home purchase that was 7-10k by a different builder. We have to tell KB during the walk through there are lots of crack 2x4. that needed fix. ... More

Just a heads up once you pass your 30 days in the home and have to deal with the warranty department you will sit and wait for them to get those items fix. You also do not get any updates so you are kept in the dark on the items that you submitted. So beware.

Quality control is a problem

We are very disappointed. We made a list of items that need to be fixed. We were told contractors were coming but we had mostly no shows. We would text and make calls and no response. Painters came in to do touch ups. No drop cloths and got paint on our rugs. My wife had to get paint out. There are no transition strips down and the rug is fraying. Never have I seen rugs installed and transition strips not put down. We only been in the house 3 months. The ceiling in the lanai is wavy due to the trusses/rafters being bowed. Garage floor is full of stains. Ledge in garage is crumbing. Tile in kitchen is crooked by 2 inches and the wall is not leveled. Tiles in master bathroom are beveled. The cement outside the house is sloppy workmanship. We had to go back to Pennsylvania for several weeks and we were promised that the work was going to get done. So far we been home for 3 weeks. As far as we can tell since we have cameras we only saw two people outside our house. We saw no one go in. We were promised pictures as the work was completed. So far we haven't received anything. Apparently every person we spoke to at Whiteview Village is experiencing the same thing. Some have been living there for almost a year and half and still have problems. ... More

The whole building process was kind of fustrating. Loan and all financial process was smooth and easy. To be honest, I wouldn't recommend KB to anyone.

I have lived in my house for 3 months now and I still have items that have not been fixed. Zero communication and the complaints that I have submitted have been tossed aside. They don’t care, they have their money and screw the consumer. Very disappointed in this company.

Don't buy one is my advice.

STAY AWAY WHILE YOU CAN. DOWNSTAIR RESTROOM IS FLAWED.....44 DEGREES DURING THE WINTER? KB BLAMES THIS ON THE BUYER FOR SELECTING TILES..BECAUSE THAT IS WHAT MAKES IT COLD.

KB homes is straight-forward to deal with. You know the prices and options you will get. They move fast in construction! But, that may be at the cost of quality. They do not use the highest quality materials and some of the labor is sloppy. It is nice to have a home and they price it so that you can buy it, but they are not necessarily a good value. Quality just isn't there. And then when you want something fixed.... everything should be smooth and quick but you get a million run-arounds which is unfortunate. Probably would be better to just do things correctly the first time.

The build quality is not at all good, the materials used are sub par. The workmanship is not at all good. Seems like some armature who has no experience has built the home. There are scratches on the marbles in washrooms and kitchen sink. Kitchen cabinets have so many damages like literally looks as if it is 10 years old. Dry wall putty is not put properly and chips off and cracks everywhere angles were not put properly for doors and windows. Door frames have damages everywhere even before they were handed over. The sales team literally said if you don’t want to purchase then you can back out and we will sell it to someone else asap when asked to fix these issues. ... More

The time to build was too long for the size of the house. The quality of work is horrible. The neighborhood has a lot of self centered residents Wish I would have known. I would have looked elsewhere

I recently had the unfortunate experience of building a home with KB Home in the Winn Ridge community in Aubrey, Texas, and I would not recommend this builder to anyone. From the start, our project was plagued with delays and issues, from the pause in construction for three months to allow for resources to be devoted to other projects, to struggling to pass pre-dry wall inspections, and ordering materials short of what was needed. The project team seemed unable to deliver on reasonable estimate timelines, causing great inconvenience to my family, and we ultimately missed a 120 day lock rate agreement with KB Home Loans. The lack of professionalism and empathy from the project team was also a major issue, and it felt like they needed help to get the job done. We were left feeling disappointed and stressed, and it has been over two months since we moved in and our sentiment has not changed. In conclusion, my experience with KB Home was far from the American Dream and I would not recommend this builder to anyone. ... More

The build was late. 2 months after living in the house and we have NEVER had a working microwave. Issues have been outstanding since moving in, week after week we’re told ‘it will be done this week’ and nothing ever ends up happening. It makes it worse that these are minor issues that could all be done within an hour or 2. It’s annoying as it is a prime example that KB hire works with poor workmanship that obviously don’t take pride in their work, these items were obviously also overlooked by the management who should have picked it up.

While the home KB delivered is certainly a fine home, I'd wager there are ways to get a fine home with less headache. After being in the home a while, it's clear where some costs were cut. Certain things were unfinished or wrong: a chandelier with no lightbulbs, the door to the garage was installed backward, a nail sticking out of the stairs, a shrub promised in the front that has never been installed, several dozen large nails left on the deck/backyard. Many of these left undone after I was told they would all be fixed. A free additional bucket of paint was promised that I've never received. Additionally, it has been very difficult to get ahold of people and to hear back. As I mentioned, it's a fine home, but I'm sure there are many other companies that can build a fine home and have better communication. ... More

There was a long list of issues that were documented prior to closing that I am still struggling to remediate. Some of the issues were dealt. However, big ticket items like kitchen cabinet is still pending with no visibility to resolution. The Sales staff, Construction Staff, and Customer Service staff are NOT the problem. The Staff are all super nice. But the process doesn't lead to resolutions. Had I known that the warranty claims process would be this time-consuming, I would have never closed on the house. Buying a KB home feels like I am dealing with an insurance firm, where getting claims dealt takes forever with zero visibility to issue resolution. ... More

Do not let them bully you into signing if you're not satisfied.

WoW, the home build quality is as low as it can get. Exemplifies that the company is having severe trouble engaging skilled workers compared to its competitors. Every. corner of the house displays extremely poor workmanship (walls, ceilings, paint, baseboards, doors etc.). I am hoping that the framing, electrical work, plumbing is ok). Will only find out after some time elapses. The biggest culprit though is poor responsiveness to get the issues addressed by the construction operations. They are busy building homes and then closing them as soon as possible to get money without any sincere intention to ensure homes are delivered with quality nor on providing good customer service. No wonder, survey conducted for home owners (who closed on their Gomes since 2021) shows that Kbhome is ranked at the rock bottom of the 20 builders based on the quality of its delivered home and customer satisfaction. I hope that company looks past it old glory and start focusing on quality over quantity. ... More