KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10211 homeowner reviews to learn why they are the right team to build your new home.
KB Home
has 4.5 out of 5 stars in All Areas
10211 Reviews in All Areas
Customer Reviews
Bad experience
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
I wouldn’t recommend to anyone
KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Wouldn’t buy again or recommend anyone else to buy !
- Magdi N.
- Verified HomeBuyer
- January 07, 2020
- Murrieta, CA
Not happy with the home ! Moved in on Oct . 31st .. The yard was not graded correctly, the paint inside and outside the home wasn’t really painted it was dusted with color .. can’t use kitchen drawer .. electrical.. fuse blow for no reason .. the baseboards were painted while dusty.. not smooth at all .. floors have gaps ... masterbed room has a hole in the ceiling.. fire sprinkler?? Sliding door frame is scratched.. My issues are not being addressed ...
KB Home responded:
Hello, Magdi, we are sorry for any frustration and would like to help. We will put you in touch with a KB Home division manager to assist with this matter. If you have a preferred phone number, please e-mail that to CustomerRelations@kbhome.com so we can be sure to reach you. –Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would not recommend nor would ever buy again. Looking to sell already.
- Norman B.
- Verified HomeBuyer
- November 05, 2019
- Gold Canyon, AZ
My New House was made a mess of by negligent contractors who sprayed my garage side of the house with cement on my dark brown paint. They covered my side garage door with cement which has all been reported at 30 days. Nothing has been done. So now KB is negligent for not getting it fixed. Tarps were not used and it is a mess.
KB Home responded:
Hi Norman, we're sorry for any frustration with your garage. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
49 days after close and still not 100%
- Adam T.
- Verified HomeBuyer
- September 10, 2019
- Winter Garden, FL
I'm still waiting for a plethora of issues to be resolved.
KB Home responded:
Hello Adam, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad
- Jasmin M.
- Verified HomeBuyer
- August 13, 2019
- Saint Cloud, FL
Call me I will tell you
KB Home responded:
Hi, Jasmin, we would be happy to have someone give you a call. Please e-mail your home address and contact information to our Customer Relations department at CustomerRelations@kbhome.com. A representative will contact you as soon as possible to look into any concerns. -Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Would never recommend kB and wish we never bought.
- Herbert F.
- Verified HomeBuyer
- June 29, 2019
- Gold Canyon, AZ
Bad workmanship, bad quality, warranty very slow and bad all situations poor. Sold kB loan after paid off and mr cooper threatening almost every day. Very bad experience with kB. Wish never bought one. Floor Ames’s since poor workmanship, slow to take care of that. Irrigation system does not work properly, not even giving us a new one. Spent over $6000 on backyard but they don’t care. All about bottom line with kB.
KB Home responded:
Hi Herbert, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Irresponsible, rude,
- Michael S.
- Verified HomeBuyer
- June 25, 2019
- Windermere, FL
Irresponsible , rude
KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not happy
- Anonymous
- Verified HomeBuyer
- March 06, 2019
- North Las Vegas, NV
Not happy, Very disappointed, terrible in many ways, lies
KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst and uncompromising group of people I have ever worked with!!!
- Amy H.
- Verified HomeBuyer
- February 13, 2019
- CASTLE ROCK, CO
The worst customer service. They don’t care about the customer at all!!!! Worst warranty department
KB Home responded:
Hello Amy, we appreciate your feedback on your experience. If you would like to be contacted by a representative of KB Home to discuss any concerns, please feel free to contact us at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB home are garage
- Navindra P.
- Verified HomeBuyer
- February 06, 2019
- Manor, TX
There home was not done the right way when you walk the floor make noise the front door it not straight the wall is not straight the concrete also not straight. I wouldn’t recommend any one to kB home
KB Home responded:
Hello Navindra, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Go anywhere else for a new home!
- Anonymous
- Verified HomeBuyer
- December 20, 2018
- San Tan Valley, AZ
I still have stuff that needs to be fixed from our ten-day walk-through and before we even moved into our home, We have been in our home for over a month. Our closing date continued to get pushed back because of KB’scontinued negligence . When we moved in they forgot an inspection so we had no insulation in our home till they figured out they messed up. Their communication skills are absolutely right, we had no idea who we were supposed to contact when one of their employees moved onto a different company. Nobody attempted to call or contact or let us know anything that was going on during ...
KB Home responded:
Hi, Raul, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Lynn
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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