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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11583 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11583 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Great buying and building experience and we got super house!

  • Cawhan L.
  • Verified HomeBuyer
  • November 12, 2019
  • Conroe, TX

KB always had someone available to answer questions and help out - very proactive and did a good job anticipating our needs. We made some last minute changes that really challenged the Sales group but they made it happen. The KB guys doing the building (Ops) were really good. Example: they found things on the walk around that I did not see - and corrected them. Very helpful and responsive employees.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

concrete patio...

  • Donald W.
  • Verified HomeBuyer
  • November 12, 2019
  • Riverview, FL

patio and walkway concrete cracking...

KB Home responded:
Hey Donald, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. -James

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Beautiful home

  • Ariel A.
  • Verified HomeBuyer
  • November 12, 2019
  • Fuquay Varina, NC

Beautiful home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The home buying process was smooth. The craftsmanship on the home seemed poor.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Tucson, AZ

The workmanship looked rushed. Lots of imperfections. Hire an inspector.

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 5

KB Home - I believe the builder is sincere in providing a quality home

  • Mark F.
  • Verified HomeBuyer
  • November 12, 2019
  • Manor, TX

I believe the builder is sincere in providing a quality home to its customers

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Our second home with KB Home and we love it!!!

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Rohnert Park, CA

We have always had an amazing experience with KB Home. SO much so that we just bought another one from there - specifically because they were the builder. Every person we have had the pleasure of interacting with has had optimal customer service and professionalism at the forefront of their mind.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best Home Buying Experience...Ever!!

  • Rickie S.
  • Verified HomeBuyer
  • November 12, 2019
  • Cave Creek, AZ

Delivered on time, the price was right, Sales & Construction crew followed through with what they said they were going to do, clean house to move into with no issues. Great experience! I would highly recommend...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - If I had to do it again I still will purchase my home from KB

  • Robert P.
  • Verified HomeBuyer
  • November 12, 2019
  • Conroe, TX

If I had to do it again I still will purchase my home from KB great people ro work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelletn

  • Nathan U.
  • Verified HomeBuyer
  • November 12, 2019
  • Sacramento, CA

KB homes did a great job I highly recommend them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Over all is good

  • Andrian J.
  • Verified HomeBuyer
  • November 12, 2019
  • Pflugerville, TX

Over all is good

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Delay in move in was problematic

  • Pauline D.
  • Verified HomeBuyer
  • November 12, 2019
  • Ormond Beach, FL

Delay in move in was problematic

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good service

  • Cesar M.
  • Verified HomeBuyer
  • November 12, 2019
  • Riverside, CA

Good service

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Worst.Buying.Experience

  • Kyle R.
  • Verified HomeBuyer
  • November 12, 2019
  • Ormond Beach, FL

There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.

KB Home responded:
Hi Kyle, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Great value

  • Alicia R.
  • Verified HomeBuyer
  • November 12, 2019
  • Katy, TX

So far we love our house. Everyone was great to work with and very helpful every step of the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excited New Home Owner

  • Andrew R.
  • Verified HomeBuyer
  • November 12, 2019
  • Maricopa, AZ

We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent customer service, poor quality product.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Georgetown, TX

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot ...

KB Home responded:
Hello, thank you for your feedback on your experience. We are sorry for any frustration with your home, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Brian

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 5

KB Home - Quickly, well-built home, especially considering the size and

  • Eric S.
  • Verified HomeBuyer
  • November 12, 2019
  • Riverside, CA

Quickly, well-built home, especially considering the size and detail of the structure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is amazing

  • Michelle W.
  • Verified HomeBuyer
  • November 12, 2019
  • Surprise, AZ

We have been in our new house for almost a month and kb really goes above and beyond to make sure the house is perfect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Richard C.
  • Verified HomeBuyer
  • November 12, 2019
  • Seffner, FL

Kb is the best place for anyone looking to buy a new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - In general, it is a good builder.

  • Anonymous
  • Verified HomeBuyer
  • November 12, 2019
  • Gilbert, AZ

In general, it is a good builder.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - for me the are good

  • Hassan D.
  • Verified HomeBuyer
  • November 12, 2019
  • Houston, TX

for me the are good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Home

  • Anonymous
  • Verified HomeBuyer
  • November 11, 2019
  • Las Vegas, NV

The home was great and allowed for further improvements that was easy for me. The welcoming crew and Rick the manager was very helpful during the walkthrough and when we had some questions and issues with the house. Rick was very helpful and very prompt with service and follow through.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Poor value for the home and property

  • Anonymous
  • Verified HomeBuyer
  • November 09, 2019
  • Mesa, AZ

KB took shortcuts while building the home, including placement of electrical outlets and number of switches operating the lights. KB repeatedly stated they would fix a mistake, but did not. KB charged lot premiums with no reasonable explanations. KB did not explain all features of the home and property, resulting in purchasing options that were not necessary. Home features are on the low end.

KB Home responded:
Hello, we are sorry for any frustration with your home. If you have not already reached out to Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – James

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 4

It’s all done right!

  • Jerry W.
  • Verified HomeBuyer
  • November 08, 2019
  • Magnolia, TX

We could have not been more pleased with our purchase and the amount of attention to making everything right including any follow up service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB did a great job on our home.

  • Eve H.
  • Verified HomeBuyer
  • November 07, 2019
  • Las Vegas, NV

KB did a great job on our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5