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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11885 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11885 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Happy with my home!

  • Camillo I.
  • Verified Homebuyer
  • January 07, 2020
  • SIMI VALLEY, CA

Happy with my home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great House, Poor Employees

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • San Antonio, TX

House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).

Total Score 3


Quality 5

Trustworthiness 1

Responsiveness 1

KB Home - The whole process was pretty easy.

  • Stacey M.
  • Verified Homebuyer
  • January 07, 2020
  • St Johns, FL

The whole process was pretty easy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible at the beginning with the old crew

  • Rudy B.
  • Verified Homebuyer
  • January 07, 2020
  • Riverside, CA

Now that there new foreman things are getting done.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 3

Positive Review

  • Eduardo V.
  • Verified Homebuyer
  • January 07, 2020
  • Hollister, CA

Office- Debbie, Yvonne, and Renee, All Best, Caring, Honest Customer Service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great service.

  • Vikas R.
  • Verified Homebuyer
  • January 07, 2020
  • Aurora, CO

Great service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My what should have been new home

  • Ricky M.
  • Verified Homebuyer
  • January 07, 2020
  • Goodyear, AZ

Walls are not straight water got under my home my bathroom is jacked up cracks in my ceiling something about the drywall you can here people using the bathroom you just have no privacy in the home the room on north side is just nuts when someone uses the microwave or bathroom I have real questions with the quality of the material I can get a nail and push it into the drywall no hammer needed my windows have damage and nobody seems to give a

KB Home responded:
Hello Ricky, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -James

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Our new home

  • Heidi M.
  • Verified Homebuyer
  • January 07, 2020
  • Maricopa, AZ

We love our new home and are so please with our experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall pretty pleased.

  • Shawn T.
  • Verified Homebuyer
  • January 07, 2020
  • Las Vegas, NV

Overall pretty pleased.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

We Love Our Home!

  • Sara V.
  • Verified Homebuyer
  • January 07, 2020
  • Salinas, CA

My family and I absolutely love our home. It is spacious, comfortable, and new - can't beat that! Thank you KB staff for showing care and concern for any questions I've had. :)

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Great build. This survey is from Jerry and Cindy

  • Gerald R.
  • Verified Homebuyer
  • January 07, 2020
  • Castle Rock, CO

I give a ten to the entire KB crew. Very attentive and responsive. I would have KB build my next house but I’m not moving again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good experience

  • Elizabeth M.
  • Verified Homebuyer
  • January 07, 2020
  • Leander, TX

I was pleasantly surprised with my home building/buying experience. I’ve had a couple of issues since closing and the KB staff has been quick to address my needs/concerns.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Post move in survey

  • Richard C.
  • Verified Homebuyer
  • January 07, 2020
  • Lake Forest, CA

The post move in maintenance has been excellent. John Dean has been very responsive and professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - excellent

  • Ranjit S.
  • Verified Homebuyer
  • January 07, 2020
  • Stockton, CA

excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Brian helped out a lot during the building process

  • Tyler P.
  • Verified Homebuyer
  • January 07, 2020
  • St Johns, FL

Brian helped out a lot during the building process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience from beginning to move in

  • Doris M.
  • Verified Homebuyer
  • January 07, 2020
  • Riverside, CA

We were shown a lot that was affordable and the home buying experience began. Exceptional experience at all points of contact.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy Homeowners

  • Melissa M.
  • Verified Homebuyer
  • January 07, 2020
  • Denver, CO

We felt very supported from the beginning to the end of our homebuying process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A1

  • David H.
  • Verified Homebuyer
  • January 07, 2020
  • Hutto, TX

Great service, quality and people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I’m very happy and very satisfied of my new home

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • West Melbourne, FL

I’m very happy and very satisfied of my new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes Review-Heritage Park, New Braunfels, TX

  • Andrew A.
  • Verified Homebuyer
  • January 07, 2020
  • New Braunfels, TX

KB homebuilders have built my family a wonderful house that we are proud to call our home. The craftmanship of the construction, professionalism of the staff, and the overall quality are top-notch. Driving up to my KB home every day, I know we made the right decision. Minnie Arias and Jeff specifically are two KB employees who should be sought out and recognized!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • Alissa R.
  • Verified Homebuyer
  • January 07, 2020
  • Apopka, FL

My husband and I got our first house this holiday season- and it’s been the best experience. Carol, Bobby, and Mark are some of the most genuine and productive people I have ever met! Working with them To get our house exactly how we want it has been such a blessing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience and product quality!

  • SAMIRUDDIN S.
  • Verified Homebuyer
  • January 07, 2020
  • Los Angeles, CA

KB Homes has always produced quality homes and their home buying process is by far the best in the country. They are an exceptional builder who created high quality homes with customer satisfaction in mind.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Low

  • Michael D.
  • Verified Homebuyer
  • January 07, 2020
  • Harbor City, CA

I still have things waiting to get done for when I first moved in nobody ever called me about my house vibrating when trash trucks go by . Very disappointed

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Great experience for first time homebuyers

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • Katy, TX

Great experience for first time homebuyers

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Cobblestone Villas

  • Brenda M.
  • Verified Homebuyer
  • January 07, 2020
  • Gilbert, AZ

We have been in our new home a couple months are enjoying it. This is my 3rd new build so I don’t know if I’m just picky but lots of paint overspray on the tile floors I’m finding throughout the home and messiness in lines of grout and paint on doors, I’ve asked for extra paint stock at least half dozen times and still have yet to get it. I went in with a huge amount of upgrades on cabinets, Quartz countertops and other major items but just went with the standard plumbing in kitchen and bathrooms and installed them ourselves due to the overpricing by the design center. Structurally I am ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3