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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11814 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11814 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Satisfied with the service

  • Johanny C.
  • Verified HomeBuyer
  • January 07, 2020
  • Clermont, FL

Overall satisfied. There are a couple things that need attention. Working on it as we speak . Hopefully by the end of this week all will be taken care of. Everyone is very cooperative . Easy access to representatives. Kudos to Karen for always answering my calls and resolving concerns .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - Everything was really nice.

  • Karen V.
  • Verified HomeBuyer
  • January 07, 2020
  • Davenport, FL

Everything was really nice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A screen window was missing and reported it but haven't been fix the issue yet. A head fire at the kitchen hasn't been fix yet too. I reported the second day I got my keys and fixing yet.

  • Oscar G.
  • Verified HomeBuyer
  • January 07, 2020
  • Riverside, CA

The process was easy

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great value....

  • James E.
  • Verified HomeBuyer
  • January 07, 2020
  • Saint Augustine, FL

exceptional superintendent....

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home

  • Stephen R.
  • Verified HomeBuyer
  • January 07, 2020
  • Tucson, AZ

Enjoying our new home. I like the energy saving appliances and lights. Also the pantry is huge!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Dream home

  • James B.
  • Verified HomeBuyer
  • January 07, 2020
  • Menifee, CA

We have been so blessed to have found our dream home in our KB Home. The quality and service was far beyond what we expected. Our supervisor and sales agent made the experience so fun. Thank you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Work

  • Abhinawa G.
  • Verified HomeBuyer
  • January 07, 2020
  • Pflugerville, TX

Good Work, nice and highly professional. Completed construction in time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sloppy

  • Dylan S.
  • Verified HomeBuyer
  • January 07, 2020
  • Gibsonton, FL

Sloppy

KB Home responded:
Hi Dylan, we're sorry for any frustration. If you would like assistance with your home, please feel free to e-mail CustomerRelations@kbhome.com. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

New build in the Edgewaters

  • Austin E.
  • Verified HomeBuyer
  • January 07, 2020
  • Pflugerville, TX

Philip, KC, and Michelle were all amazing. Couldn't have asked for a better experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

We Love our KB Home

  • Theodore M.
  • Verified HomeBuyer
  • January 07, 2020
  • Jacksonville, FL

From the beginning of the process of sitting down with the KB salesman to picking out the items we wanted in our home to the building, financing and finally moving in the process went smoothly. KB's finance Department was very helpful and friendly and professional, it was a pleasure working with them. The construction crew gave me weekly updates and actually where able to move up our closing date due to our needs and still were able to meet expectations of a nicely built home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new home!

  • Blanca S.
  • Verified HomeBuyer
  • January 07, 2020
  • Tucson, AZ

The whole process from beginning to end was an amazing experience. Absolutely love my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home sweet home

  • Donald S.
  • Verified HomeBuyer
  • January 07, 2020
  • Manor, TX

I was really pleased with the entire process. I wish they could have been a little more flexible in a few things, but overall a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - Take lots of pictures of the inside and outside.

  • Tadija W.
  • Verified HomeBuyer
  • January 07, 2020
  • Maricopa, AZ

Take lots of pictures of the inside and outside. This is the most amazing experience I’ve had, during this 6 month build. It’s worth the wait to have a brand new home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Everything was very straightforward

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Manor, TX

Everything was very straightforward

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Frida P.
  • Verified HomeBuyer
  • January 07, 2020
  • Hollister, CA

Good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Happy to be home

  • Alyssa M.
  • Verified HomeBuyer
  • January 07, 2020
  • St Johns, FL

So happy everything was on time and just happy to be in our forever home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our NEW KB HOME

  • Edgar S.
  • Verified HomeBuyer
  • January 07, 2020
  • Apopka, FL

We are very pleased with our new KB Home. We highly recommend KB to anyone who is considering building a new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Failures of KB homes!

  • Oliver S.
  • Verified HomeBuyer
  • January 07, 2020
  • West Melbourne, FL

Numerous drainage issues in front and side yards and am tired of the same old answer of this is Florida and if water standing more than 48 hours it is ok. Part of front yard and sides are a constant mud pit.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Wonderful experience

  • Derek H.
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

KB staff has been great from the start. Customer service is on point.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Snow Removal Sucks

  • Kenneth B.
  • Verified HomeBuyer
  • December 29, 2019
  • CASTLE ROCK, CO

My home is nice. So far warranty issues are taken care of in a satisfactory manor. But: I live 3 doors down and across the street from the Model Homes. I have Lived in this soon to be nice community and THE Walk IS NOT SHOVELED. Here is the Beauty of My side of the Street not Getting Shoveled. The Snow removal starts at the Model Homes and they will NOT SHOVEL THE HOUSES ACROSE THE STREET FROM THE MODEL HOMES?

KB Home responded:
Hi Kenneth, we sincerely apologize for your frustration. Snow removal for sidewalks, excluding those in front of the model homes, is managed by the homeowner’s association. We’d be happy to help put you in touch with a representative from the HOA if you have concerns about snow removal. Please email your address and contact information, with a reference to your review, to CustomerRelations@kbhome.com so we can assist you. -James

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

KB Home - I’m very satisfied with my new kb home

  • Elisabeth T.
  • Verified HomeBuyer
  • December 28, 2019
  • Cave Creek, AZ

I’m very satisfied with my new kb home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

overall great home - difficult getting response and follow up for issues

  • Anonymous
  • Verified HomeBuyer
  • December 23, 2019
  • Jacksonville, FL

Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.

KB Home responded:
Hi, thank you for this feedback on your experience. We are sorry for any frustration with follow up. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. –James

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 1

Fantastic Home Buying Experience

  • Laura P.
  • Verified HomeBuyer
  • December 20, 2019
  • Las Vegas, NV

I purchased a quick move in home. Tiffany and Joseph were wonderful to work with! They were so efficient, I closed in less than 30 days. They both called many times to follow up with me to make sure everything was going well with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoyable experience!

  • Ammanda M.
  • Verified HomeBuyer
  • December 20, 2019
  • Riverside, CA

This is my first home and it was a great experience working with KB homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellence

  • Ana C.
  • Verified HomeBuyer
  • December 19, 2019
  • Saint Cloud, FL

Love doing business with them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5