KB Home Reviews

My name is not important what I'm about to tell you is. I used this company to find my forever home and we are highly disappointed with our purchase. First of all they do not honor the soilder that fought for this country. They told me they do not deal with VA loans and that would mean I had to do a conventional loan. They will attempt to sell you a house with shotty craftsmanship. They have amassed great wealth at the cost of the buyer. There homes come with the bare minimum. I.E. laminated flooring and maybe some tile for bathroom or kitchen. Then when you inspect the work closely you will see the flaws that they want you to pay top dollar for. You pay close to 400.000 for a home with not one ceiling fan or a garage door opener. They even reduce the size of the driveway that is supposed to allow 2 cars to fit comfortably. When I took ownership of the property, then walk the home and found that paint was spilled on the floors throughout the entire house. I spoke with the salesman and informed him of this, he stated it would be taken care of, it never happened. So to sum things up this company is all about the money and forget about you once the deal is closed. Take it from a company that is living the life of capitalism at its best here in America. You are free to make your own decisions about where you spend your money , I will never ever tell one person to invest there money into a home with this company. Buyer beware ... More

Construction workmanship quality is lacking, lots of corners cut, follow up and fixes from construction supervisor is almost nonexistent. The promises for all hands on deck to fix a multitude of issues was not delivered.

contractors do a poor job, supervisors promise to get corrections done but do not follow through

There is no trust in KB. We started our journey with someone who is no longer at KB. He left us high and dry. Indicated he would handle things and did not. It took a year to take delivery of our home. And during that time our appliances were discontinued and no one told us. Things we selected for our home were left out and now KB is not completing. We paid for certain upgrades that were not fulfilled and they aren’t wanting to fix it. We did a final walk thru prior to closing and we’ve been in our home for a month with nothing is being addressed or fixed. There is one customer service person who cannot do it all. And the KB reps want to just say no to everything you ask. There is no feeling of trust, support or responsiveness. Had I known that this was the KB experience I would have run the other way. ... More

Zero quality and building price are not fair, customer service rate is 2 out of 5. sale and finance are 5 star and helpful.

Sorry to say but don't buy from this builder my first time ever buying and it started off wonderful and then turned into a nightmare wish I could say otherwise very bad experience I will never recomendó or ever buy from this builder ever or again .

very bad services waiting for 2 months and still waiting. very unprofessional staff, I do not recommend KB. I regret buying the house with KB

DO NOT BUY a KB HOME!!!!!!

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

Shop around before committing.

My experience with KB Homes was terrible from the start and continued to be bad through owning the home. Even after I finally was able to move in, there are multiple construction issues that weren't addressed. I like the floor plan of my home, but would not recommend KB Homes to anyone.

The entire experience was/is horrible. From the start a salesperson giving wrong information about home options & solar programs, sales/customer service people not showing up to home walk through appointments, to multiple building delays. After a 11 month wait l moved in & it took five weeks to gain access to my mailbox. Not to mention, after two appraisals the house still came in almost $30k under the purchase price. Highly recommend using another builder.

There were so many issues we found after we moved in. Major plumbing issue they have not fixed almost two months after we moved in. Two downstairs toilets overflowed first week we moved in, plumber found the underground pipe connection issue. I purchased brand news homes many times in the past, I never experienced so many issues in the past. We had total 8 families from our phase to move in around the same time, every single family experienced the same. KB hired the cheapest contractors or staff to build their homes. there were so many incomplete jobs we found after we moved in. I don’t know how did they perform their basic QC, damaged cabinets, missing closet’s cover, bath towel handing rack, non-operational Owen, missing French door and storage baseboards, window’s frames, gap on kitchen panel doors, gap on upgraded master bathroom’s counter top, uneven and unfinished wall paint, un-functioned garage door light, unfinished garage door floor…too many to list. We emailed the repair list to the builder, they couldn’t complete fixing the issues two months after we moved in. Very disappointed to spend so much money to purchase the home from KB in Irvine. You can come to my neighborhood and knock any family’s door, they will share the same experience and gave you a long repair list. ... More

Please don’t trust them They do not have integrity They say you can get another lender but if you do they will threaten you that you will not close on time to force your hand to come back to them. Very stressful closing process

I have a number of things that are wrong with the house and KBHome has yet to schedule anyone to fix items even though they have come by my house several times.

Our house seemed rushed and not complete. We paid lots for an incomplete house. Cole was helping us get everything taken care of, then they let him go leaving us with people that did not take customer service as seriously as he did. Now that Cole is back, which we are sooooo relieved by, hopefully things will get corrected for us. Our original salesman Scott has been awesome as well. Cole and Scott were the only ones that cared about us.

no one listens anyways why write the story again

I bought a brand new home, with that I expected it to perfect inside. There have been so many issues in my house and still are. They have attempted to fix some things, but they still don’t look acceptable. Contractors that are doing my work don’t seem be professional and you can tell in their work.

KB promises 100% completion before move-in, but they did not deliver on their promise. Our home was far from being completed with numerous flaws and construction problems. We are still dealing with issues that have not be fixed or even addressed. Our neighbors have similar or worse issues. I have purchased other new home in the past and have never had such a bad experience. If I had to do it over again, I would not buy a KB home.

Check your build daily the contractors hired are unskilled labor

I would never recommend a KB home to anyone based on my experience.

My home buying process started out perfect. The deal sounded great and the expectations were set high by the sales Agent and builder. I went to the design center and picked out many very nice reasonably priced upgrades with the exception if appliances. The appliances seemed rather expensive. Then the bad part stared. as I met with the construction manager it seemed he did not know particulars of the build. I was one of the last houses in the neighborhood and would have expected him to know this just due to repetition. I had multiple issues with building quality of which the construction Manager just kept sending the same crew out to do the same job and expected a different result. This is exactly insanity. When asked for a different plan or crew he became defensive. I also found dusty razor blades and nails in my yard after the sod was in. This is a safety concern for me for the kids and dogs. The construction manager did not go look for them for weeks to clean them up and when asked why they were there he told me it was a KB Home construction standard to leave razors in the yard after the sod is put in. I have been in the house about a month and a half and just found another razor in the yard. The land leveling crew also backed a tractor into my house cracking the siding. This was not discovered on the KB Home final inspection until I mentioned it. This makes me concerned about what else I either did not find or KB Home covered up as 'standard construction practice'. Overall due to my experience I can not and will not ever recommend or buy another KB Home ever. ... More

Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.

If faults are found with code violation and bad workmanship, they tend to brush it under the rug and state that 'THIS IS HOW WE BUILD KB HOMES!"