KB Home Reviews

Paint all over the floors and kitchen appliances that we now have to remove. Not happy at all.

This is my third new home purchase and without a doubt the worst experience! From communication, false information, poor quality and workmanship to extra expenses due to extensions on completion dates. We have been in the house now for a month and a half and are still waiting on fix it issues to be completed! We have been very disappointed with our KB experience. It's such a shame to purchase a brand new home and have so many issues due to no quality control. I shouldn't have to come into a new home and have to examine literally every little detail to make sure it's done right and acceptable! I'm assuming it's brand new and should be in prestige condition! Unfortunately that wasn't the case in our situation. Sorry KB Homes, you failed to meet the standards... ... More

I felt rushed to closing and home was not delivered to me finished as promised. items below concerned are not addressed. Tried to contact superintendent and customer service no response still waiting to hear back. 1) Flooring not sealed properly - have Ant infestation since move in around September 10th 2) Photocell lights in front of garage not working 3) multiple outlets not working in house 4) Sink countertop not completed underneath dirty and looks unfinished 5) Crack in garage foundation 6) Cabinets not sealed properly 7) Oven missing one rack 8) Paint needs refinishing

We are having numerous problems with the house. The doors quality is extremely poor. The paint kept chipping off. The hinges were not set properly. Even after the support team coming in and fixing it…it’s still the same. The guest restroom bath tub has been blocked since the day we moved in…it’s been over a month…we pointed out a flaw in the ceiling and the builder Tyler…conveniently said that’s something we need to get done. The tree on the front is replaced twice and both the times we got a dead tree. It’s unacceptable to deliver such poor quality.

We began the new build process in May of 2022. In order to purchase the home we had to sell the existing home as we were told they only wanted owner occupancy which was not true. It took over 14 months for the completion. They gave us the closing date but the home was not ready and it delayed us an additional 2 weeks. After move in, we found things that needed to be addressed; however nothing has been done and we are still waiting.

i would not buy a other house with KB home or tell someone to buy here

A month before closing we saw issues with the home that needed to be fixed, in order to delay the closing we inquired prior to the walk through. They said all issues would be addressed the same week and closing and be resolved quickly before closing. I closed on 23 June and it is now 11 August and I still have several items from my initial walkthrough that should have been fixed.

Sales rep, very helpful. Several issues with home during walk through, 6 weeks ago still have not been taken care of. Workmanship terrible, last incident, Clothes rack in walkin closet fell completely off the wall. Been 10 days and no drywaller to fix the problem. Issues with monthly house payment, failed to include escrow amount in the payment.

The craftsmanship of the home we bought was not very good. We hope to have all the issues fixed during the home warranty period.

Disappointed in some ways but yet happy.

This is my second time buying with KB. The first time was great. This second time the quality is subpar. Just to say that siding is missing and they thought is was a great idea to paint over the 2 pieces missing and not say anything. Thanks for a neighbor noticing and letting us know.

I’m appalled at the fact that in the last few weeks it’s either my water heater stops working or my thermostat shuts down or my range shuts down the breaker and I have to boil waters in kettles in a brand new home

From the start to finish it was hard no body had answers and one lie after another was spoken down to like I was dumb

We have been in the house for almost two months and the 10-day list we reviewed with the Superintendent and then Cust Service Mgr and now we must submit to KB Warranty dept. We have primary shower not complete, no shelves in linen closet, missing 5 window screens, drywall cuts and holes to be repaired, water leak in the pantry and drywall removed by the plumbing company needs to be repaired, missing trim, debris under the carpet that was not swept before laying upstairs, damaged hardy board siding and the list goes on. All these very obvious issues and the Superintendent did his walk thru prior to closing and said the house was complete. Nothing has been done to finish the home. ... More

Sell department awesome , KB financial department good but building and finish touch up bad my kitchen it still incomplete

I’m not sure if I should feel manipulated, lied to or if I just have to be even more patient. I was told there would be consistent communication, however I don’t get any calls back or returned text messages. I was told that I would be given a gift if I gave a positive review, which I did and still have not received it nor the actual things I’ve paid for. At this point I’m just wondering can I call the vendors myself to get things done because no one else is. This is extremely disappointing.

The materials used to build this property are cheap and very poor quality. The work was done really bad. 2 months later still waiting on repair for things that were broken or incomplete. If they tell you that they will take care of you and not leave you hanging, don’t believe it. They will make you feel like you are asking for a favor, but you are really asking to do their job and give you what you paid for. I will not recommend, We are very dissatisfied and disappointed with the house we received.

Poor superintendent. Lied numerous times about things that would be fixed only to see they never were. I felt like I was being yes’d the whole time so I would stop asking question. Cole is a huge violator of this as well

If I could choose a different builder I would. There are so many little things that need to be done which you express to the builders/sales team but nothing gets done and you get no updates. As 1 example, we had a broken cabinet (which we weren't told) they had someone come out and replace it but then left a scratch/dig on the face of the cabinet. I called & sent pictures they told me they will handle it but it's been over a month and haven't received an update. They harass you to give them great survey reviews but there work is far from great.

Make sure the home is 100% complete before you move in because it can take weeks before they address the issues that the house may have. Some of the closets did not have rods to hang our clothes and the first day we moved in the central had a leak and was not cooling the house and etc.

Not the best not the worst. As long as you don’t expect the truth about the timing of your home from anyone including VPs you should be fine. Process was seamless until final walkthrough when nothing was done right. Spent next 3 months with people in and out of the home because of their incompetence to get it right the first time. Just hoping the foundation is good

Very bad construction. Construction manager is very bad

Was told things were fixed after move in but they were not

They were not truthful about the move in date and kept pushing back the date. The quality of the home is not worth the price I paid. There are a lot of defects in the home that needs to be repaired.

Sales Team is amazing...the Mortgage Team is amazing.