KB Home Reviews

The builder was really informative on the process and kept us up to date on any delays. He also responded timely to questions we had making this an overall good experience

Tim needs a raise he went above and beyond to ensure our family home came out beautiful thank you Tim

Miss Elaine is the best!! She made the whole experience a positive one. Even when I would get frazzled she always knew how to keep me positive and keep moving forward. It was so much fun getting to design the house and watch it build. I would recommend KB to anyone and everyone. We looked around at several other builders before choosing KB and I’m glad we did.

Best to deal with

We looked at all the new homes in the areas and cities surrounding where we wanted to move, and found KB Homes the BEST quality standard builder by far. From the loan process to moving in, they worked with us, and our needs and budget. We loved that we could go to the design center and pick out so many items and "customize" the interior of our home! The design team was wonderful to work with! We upgraded almost everything as we wanted to have our new home ready when we moved in. (Do upgrade your medicine cabinets . . . the standard ones are very cheap.) The follow-up after we moved in was amazing and much better than we've had with other new home builder companies! Everything we upgraded has been exceptional quality and workmanship! We love the upgraded sensor light switches, outdoor lights and bathroom fans. And the tankless water heater saves so much time and water! (But increasing the water temp. can be interesting.) The only things we have had a few problems with have been a couple of the standard items we didn't upgrade. Our main problem was the thermostat. We couldn't get it to work no matter what we did! KB Homes graciously agreed to replace the one that comes standard with the home for one we like and reimburse us for the cost! You can't get better than that! Overall, we would definitely recommend KB Homes if you're going to move in to a newly built home. ... More

Sales did not mention the home was being built in a flood zone. Although it would be changed months later it was an issue at closing. KB does minimum standards ex: your block wall will look unfinished as a row will not be finished. Talk about looking goofy. They don’t put down weed control so your yard will have weeds pop up shortly after you move in. Contract work goes without inspection being down. There is trash laying around perimeter where contractors finished a project but cleanup has not been completed. Warped studs used in construction of house. Contractors hitting the wall so hard in attempt to straighten it knocked nails out of the wall on other side and damaged the wall. Regional supervisor is very good with response but unfavorable contractors have kept me at the house far too long as they do t know what they’re doing so rescheduling seems to never end. I’ve had part of the roof removed and put back on to do repairs to facia boards. Had a contractor tell me he made superintendent on the job aware of faulty work and that warning was ignored. Guess what: I found it and it was taken care of. It should never have been there for me to find in the first place. Only makes you wonder what else is there for me to find. Oh-almost forgot- my house has been repainted 3 times. A fourth appears to be needed. I would love to have contact with a KB executive and show them this house and lack of quality which now appears to be standard. I’ve been in my home for 6 weeks and have not been able to do things I need because of constant repair work being done-won’t bring in furniture until the dust settles. ... More

We are very happy with our new KB home! The entire home buying process has been wonderful and we have worked with such great people! Phillip was wonderful to work with and communicated with us on everything we needed to know, even going above and beyond in making us feel welcomed into the community! Then KC helped us feel comfortable in our home with a wonderful orientation and made sure everything was ready for our move in. Since then we have been working with Zachary on any warenty issue (small little things here and there) and he has been extremely attentive and quick to get the issues resolved immediately. We cannot stress how thankful we are for these great people and for our beautiful new home. ... More

As my first home, this was the best decision I have made. Kb made the process extremely easy and has been there throughout the entire process to assist me with anything I needed. Thanks to the KB team for all the help.

they did not respect the agreed initial price, they made me waste a lot of time

no follow through, appointments missed

Very happy with our new home. Would purchase again or recommend to family/friends

All kB home reps were prompt and outstanding with issues that had came up. Reps really care about buyers. Would recommend to my family and friends. Thanks KB Home!! We love our new home!!

Great job

Hi both individuals were absolutely incredible. I had a great experience overall. Will do business with again.

Thank you

We had a wonderful experience building our dream home. Joe is an amazing person, harworker and is very diligent with everything that has to do with the house.

The crew over at KB Homes was amazing in getting me the house of my dreams right within budget. Will definitely go through them again!

It has been 2 months in our new construction KB home and we are very pleased.

Overall I have been pleased but there were a few things I can also take part responsibility for by not asking more questions. First item I was surprised by was the standard 2X4 stud walls. I assumed and did not realize this wasn't a state/county/city requirement to have 2X6 walls where concern for high energy use during our hot AZ summers would be paramount. I understand the concept of the airtight home to keep energy costs down but the added R factor of the 2X6 wall seems like a must have. Second, a water softener loop should be standard in an Arizona home. The highly chlorinated and harsh city water systems in AZ require softeners. As a result I incurred notable extra expense to add later and have unsightly drain tubes on my garage walls along with a spigot in the back yard that now gets softened water that could have been avoided with a loop. The cost of materials and labor to put in a copper loop and run a plastic tube in the walls can't be enough to require making this an upgraded option. Lastly I wish it would have been made clear to me that my house wall would be the neighbors fence. I incurred notable extra expense running drip system around front of the house since I would not be able to perform maintenance on them since they'd be running through the neighbors yard and at some point in the future when painting, roofing and or general repair is required on east side of home I will have to invade the neighbors yard and get their permission to do so. There is ample space to put a wall in place and for the neighbor to still have a yard bigger than the one I have and then give me access to maintain the east side of the property without disturbing them. I don't recall any diagrams or disclosures conveying this to me and only reason to not do was to save cost of putting in the wall. ... More

make sure you have a sales representative that is eager to know your wants and needs. Ours kept us informed every step of the way. You can usually tell if its a good fit. He made our experience easier than our previous home buying experience, no pressure.

We enjoy our new home.... and are grateful for the people that helped us along the way

One of the smoothest and satisfactory experiences in home buying I have experienced. Working with an in-house agent really makes a difference during the processes especially with new homes. The homes speak for themselves but the builder is what makes the process so great. Throughout each step you feel as of you get the support and response you want. Most importantly I fealt the support post close was superb. All my questions and needs were met in a timely manner.

All the staff has very responsive to any questions we have had.

Great with us! Quick response with everything and weekly updates. Also great with anything we needed after we closed.

From the sticker in our attic window, our warped stairs, cracked cabinets and leaking backdoor. We feel overwhelmed with the large and small issues. I'm disappointed with the quality in the carpet and bath/shower combo. Our grass in the back yard is muddy an uneven. The quality of our home did not meet the value of what I paid for the home. Carpet with no padding is coming up on the stairs, our cabinets still have a spit, what we were showed in demo to our $3000+ tub shower combo was extremely misrepresented. The communication between our builder to us and the rest of Kb was terrible. Deb was amazing giving us the start of our home, however the design studio and what the builders presented was night and day. ... More