KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11813 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
We love our new home
- Joseph W.
- Verified HomeBuyer
- November 13, 2019
- Georgetown, TX
There are always horror stories you hear about new home builders and owners who are unhappy with their new home. Our story is NOT one of those stories. Ours was a great story, a pleasant story, a great home, and continues to be to this day. From the design studio, to KB Home Loans, to now living and loving our home - KB Home has be a surprise in the many things they have done for us and our home. The little things in the home that take a lot of the worry out home ownership. Lots of included items that you might take for granted are there so we dont have to worry about them. Sure, it's ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Best builder forever , they always come to you!
- Anonymous
- Verified HomeBuyer
- November 13, 2019
- Chino, CA
Best builder forever , they always come to you! These guys work hard and when I call them anything for help they show up ASAP
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing!
- Juan M.
- Verified HomeBuyer
- November 12, 2019
- Fresno, CA
Everyone at KB has made the home-buying process easy and pain-free. We love our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All talk and nothing done
- Robert G.
- Verified HomeBuyer
- November 12, 2019
- Glendale, AZ
We did our first walk through and we found some things ( scratch tub, wire sticking out of stucco, roof tile missing nails, dead plants and some texture and painting issues). Also the superintendent showed up 30 min late. He said that he would add trim in the garage for being late. A week later was our closing date and it rain 2 days during that week. We had another walk through and the only thin was fixed was the paint and texture issues. He said the they can fix the issues while we are living their. I did not want to slow anything down so I said okay. It took them 2 weeks after I said ...
KB Home responded:
Hi Robert, we're very sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. –Brian
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Kb homes
- Katherine H.
- Verified HomeBuyer
- November 12, 2019
- Live Oak, CA
The staff at kB homes go above and beyond to make sure all is well and happy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great buying and building experience and we got super house!
- Cawhan L.
- Verified HomeBuyer
- November 12, 2019
- Conroe, TX
KB always had someone available to answer questions and help out - very proactive and did a good job anticipating our needs. We made some last minute changes that really challenged the Sales group but they made it happen. The KB guys doing the building (Ops) were really good. Example: they found things on the walk around that I did not see - and corrected them. Very helpful and responsive employees.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
concrete patio...
- Donald W.
- Verified HomeBuyer
- November 12, 2019
- Riverview, FL
patio and walkway concrete cracking...
KB Home responded:
Hey Donald, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. -James
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Beautiful home
- Ariel A.
- Verified HomeBuyer
- November 12, 2019
- Fuquay Varina, NC
Beautiful home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The home buying process was smooth. The craftsmanship on the home seemed poor.
- Anonymous
- Verified HomeBuyer
- November 12, 2019
- Tucson, AZ
The workmanship looked rushed. Lots of imperfections. Hire an inspector.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 5
KB Home - I believe the builder is sincere in providing a quality home
- Mark F.
- Verified HomeBuyer
- November 12, 2019
- Manor, TX
I believe the builder is sincere in providing a quality home to its customers
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Our second home with KB Home and we love it!!!
- Anonymous
- Verified HomeBuyer
- November 12, 2019
- Rohnert Park, CA
We have always had an amazing experience with KB Home. SO much so that we just bought another one from there - specifically because they were the builder. Every person we have had the pleasure of interacting with has had optimal customer service and professionalism at the forefront of their mind.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best Home Buying Experience...Ever!!
- Rickie S.
- Verified HomeBuyer
- November 12, 2019
- Cave Creek, AZ
Delivered on time, the price was right, Sales & Construction crew followed through with what they said they were going to do, clean house to move into with no issues. Great experience! I would highly recommend...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - If I had to do it again I still will purchase my home from KB
- Robert P.
- Verified HomeBuyer
- November 12, 2019
- Conroe, TX
If I had to do it again I still will purchase my home from KB great people ro work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excelletn
- Nathan U.
- Verified HomeBuyer
- November 12, 2019
- Sacramento, CA
KB homes did a great job I highly recommend them
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Over all is good
- Andrian J.
- Verified HomeBuyer
- November 12, 2019
- Pflugerville, TX
Over all is good
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Delay in move in was problematic
- Pauline D.
- Verified HomeBuyer
- November 12, 2019
- Ormond Beach, FL
Delay in move in was problematic
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good service
- Cesar M.
- Verified HomeBuyer
- November 12, 2019
- Riverside, CA
Good service
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Worst.Buying.Experience
- Kyle R.
- Verified HomeBuyer
- November 12, 2019
- Ormond Beach, FL
There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.
KB Home responded:
Hi Kyle, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Great value
- Alicia R.
- Verified HomeBuyer
- November 12, 2019
- Katy, TX
So far we love our house. Everyone was great to work with and very helpful every step of the way!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excited New Home Owner
- Andrew R.
- Verified HomeBuyer
- November 12, 2019
- Maricopa, AZ
We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent customer service, poor quality product.
- Anonymous
- Verified HomeBuyer
- November 12, 2019
- Georgetown, TX
We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot ...
KB Home responded:
Hello, thank you for your feedback on your experience. We are sorry for any frustration with your home, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Brian
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 5
KB Home - Quickly, well-built home, especially considering the size and
- Eric S.
- Verified HomeBuyer
- November 12, 2019
- Riverside, CA
Quickly, well-built home, especially considering the size and detail of the structure.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB is amazing
- Michelle W.
- Verified HomeBuyer
- November 12, 2019
- Surprise, AZ
We have been in our new house for almost a month and kb really goes above and beyond to make sure the house is perfect
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent
- Richard C.
- Verified HomeBuyer
- November 12, 2019
- Seffner, FL
Kb is the best place for anyone looking to buy a new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - In general, it is a good builder.
- Anonymous
- Verified HomeBuyer
- November 12, 2019
- Gilbert, AZ
In general, it is a good builder.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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