KB Home Reviews

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

Superintendant was amazing but the overall experience was mediocre due to the office people

Bad experience from the start. We were vastly misled from the beginning on when the house would be built. The sales team was difficult to get a hold of for any updates. There were things we were told during the sales pitch that turned out to be not true (i.e. the siding and roof was covered by the HOA, when groundbreaking and completion was... this was especially frustrating as we had an expiring lease and the house ended up being 3 months late). I will say once we got their leadership team involved, they did everything they could to resolve our issues. That is the only thing saving them from a 1 star review. ... More

They use a lot of excuses when in our master planned community other home builders have no problem building houses quicker.. they used the excused of Covid for everything but so how doesn’t effect any other builder.. just KB.. The house is great and was their loan side, but other than that not good.. horrible first time buyer experience

Be sure to verify information given before making life-altering decisions & get everything in writing or things that are supposed to be done… won’t get done.

They were ok. The construction manager and the construction personnel are irresponsible and will put you under a lot of stress. Be ready for that

The incompetence of the loan processors. The incompetence and /or negligence of some of the sub contractors. The 2 stage contract signing. 2 stages are OK as long as the structural phase isn't cemented in stone until the Design Studio phase is complete.

Everything is great about the home. I would give 5 stars on everything. However, the brand new house came with mice since day 1. They sent out pest control within a few days, and all pest control did was say mice may have already been in the house before we moved. A month and a half later mice start showing up again. Asked customer service for help to determine how mice were getting in and was told by Customer Service this was basically my problem now. It's very heartbreaking being a first time home owner and buying a home with mice from the beginning.

Getting a lender who is more compassionate and not robotic would help KB Home a great deal.

All staff needs to communicate with buyer more often.

A less than great rating on quality and trustworthiness. I do commend the sales associate, construction supervisors for addressing all concerns immediately upon communication to them. Not complimentary of the subcontractor's used to build the home. Several major items missed that should have been completed upon build up of the home.

The entire process from start to finish took about 11 months from start to finish. At first it was very exciting chosing our lot and visiting the design center. But because of covid it turned into a horrible wait. We had multiple delays because of covid 19 and it made for a bad experience. I feel like the initial value that was proposed and what I actually got was kind of a bait and switch. A lot of the things that I was told were standard were not and I ended up having to pay a lot of money out of pocket to get things I thought I was already getting. Like lighting in every room and walls in specific places. The quality of the build is so so. I'm still having a lot of warranty issues where things were broken when I moved in and I have been in the house for 2 months and they still have not been fixed. The build team was excellent to work with and they have been trying their best to help me fix some of the reoccurring problems but you can tell they have better things to worry about and are very busy. If I had to pick one thing that I would like people to know it would be to be careful. The model has optional upgrades that aren't listed and aren't standard. They won't tell you about them till it's to late and you are already in the design center and your only choice is to pay for them or miss out on things that are kind of important. ... More

The contract supervisor that was employed when we bought our house was horrible! So many things were not completed for our home on the Closing date and he lied about so many issues and made excuses for not being able to complete items.

Disappointed to have a brand new house that has such poor workmanship. Seems there is no oversight of contractors and customer service team has to play clean up. Door casings are not straight, walls are not flat, corners not square. I can go on and on. Disappointed would sum it up.

The process of purchasing a home started out great, but turned out to be one of the most stressful experiences ever. Midway through, there were changes in loan officer, with no communication, and no timely updates. Appraisals took extremely long, way longer than usual. The entire process took nearly 3 months. There were many mix ups and lack of communications that caused the deal to nearly fall apart, but in the end it all worked out. There are some opportunities for improvement for sure. The KB staff was helpful and kind, it was just a tough time and third party challenges, but definitely a frustrating experience. Understandable that some of the delays in the process were due to COVID, so some of it was unavoidable. Appreciate the KB staff that i worked with, but next time, hope the process can be smoother. ... More

There are little things here and there that needs to be fixed. The Garage door is loose, some of the plugs are loose the bedroom doors have pints all over it and chips, also pint on tiles that we tried to take it off and it’s noticeable. Nails on carpets my little one got poke couple times.

As first-time home buyers, we found KB Home's overall support and responsiveness unreliable and poor. Particularly, the communication from the sales team did not seem professional, and wasn't as informative as they had promised (weekly updates were promised but nonexistent; we had to follow up each time). We had a pretty good experience with warranty support after the sale. While there were a few (easily addressable) issues in the home, we really liked the home design and construction quality.

Management will never respond to your concerns. It all about making the sell. Please make sure you get everything in writing.

Can see studs in wall kB has not fixed wall yet

I purchased the Redwood home model that did not meet my expectations. What I saw at KB Home model, the master bedroom had a bay window and he porch was bigger. But based on the the elevation that was selected, the bay window was eliminated and the porch was was too small. I could not even fit any furniture on the porch. My sales agent Did Not communicate this information to me. This was a major disappointment to me. After moving in I noticed lots of mistakes on the home and sloppy work which took additional time for the workers to come out to fix.

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

Sales did not mention the home was being built in a flood zone. Although it would be changed months later it was an issue at closing. KB does minimum standards ex: your block wall will look unfinished as a row will not be finished. Talk about looking goofy. They don’t put down weed control so your yard will have weeds pop up shortly after you move in. Contract work goes without inspection being down. There is trash laying around perimeter where contractors finished a project but cleanup has not been completed. Warped studs used in construction of house. Contractors hitting the wall so hard in attempt to straighten it knocked nails out of the wall on other side and damaged the wall. Regional supervisor is very good with response but unfavorable contractors have kept me at the house far too long as they do t know what they’re doing so rescheduling seems to never end. I’ve had part of the roof removed and put back on to do repairs to facia boards. Had a contractor tell me he made superintendent on the job aware of faulty work and that warning was ignored. Guess what: I found it and it was taken care of. It should never have been there for me to find in the first place. Only makes you wonder what else is there for me to find. Oh-almost forgot- my house has been repainted 3 times. A fourth appears to be needed. I would love to have contact with a KB executive and show them this house and lack of quality which now appears to be standard. I’ve been in my home for 6 weeks and have not been able to do things I need because of constant repair work being done-won’t bring in furniture until the dust settles. ... More

Items on my home were not fixed in a timely manner and are still open

KB has delivered greatly but the contractors they use seem to be scraping the bottom of the barrel

Steve and dalton have gone above and beyond to take care of any issues we’ve had with the house.