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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11841 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11841 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Our second home with KB Home and we love it!!!

  • Anonymous
  • Verified Homebuyer
  • November 12, 2019
  • Rohnert Park, CA

We have always had an amazing experience with KB Home. SO much so that we just bought another one from there - specifically because they were the builder. Every person we have had the pleasure of interacting with has had optimal customer service and professionalism at the forefront of their mind.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best Home Buying Experience...Ever!!

  • Rickie S.
  • Verified Homebuyer
  • November 12, 2019
  • Cave Creek, AZ

Delivered on time, the price was right, Sales & Construction crew followed through with what they said they were going to do, clean house to move into with no issues. Great experience! I would highly recommend...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - If I had to do it again I still will purchase my home from KB

  • Robert P.
  • Verified Homebuyer
  • November 12, 2019
  • Conroe, TX

If I had to do it again I still will purchase my home from KB great people ro work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelletn

  • Nathan U.
  • Verified Homebuyer
  • November 12, 2019
  • Sacramento, CA

KB homes did a great job I highly recommend them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Over all is good

  • Andrian J.
  • Verified Homebuyer
  • November 12, 2019
  • Pflugerville, TX

Over all is good

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Delay in move in was problematic

  • Pauline D.
  • Verified Homebuyer
  • November 12, 2019
  • Ormond Beach, FL

Delay in move in was problematic

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good service

  • Cesar M.
  • Verified Homebuyer
  • November 12, 2019
  • Riverside, CA

Good service

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Worst.Buying.Experience

  • Kyle R.
  • Verified Homebuyer
  • November 12, 2019
  • Ormond Beach, FL

There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.

KB Home responded:
Hi Kyle, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Great value

  • Alicia R.
  • Verified Homebuyer
  • November 12, 2019
  • Katy, TX

So far we love our house. Everyone was great to work with and very helpful every step of the way!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excited New Home Owner

  • Andrew R.
  • Verified Homebuyer
  • November 12, 2019
  • Maricopa, AZ

We love our new home. KB Homes and the building team did a great job for us. Jacquie and Chris bring value to the whole process!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellent customer service, poor quality product.

  • Anonymous
  • Verified Homebuyer
  • November 12, 2019
  • Georgetown, TX

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot ...

KB Home responded:
Hello, thank you for your feedback on your experience. We are sorry for any frustration with your home, if you need assistance with this, we'd be happy to help. Please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. –Brian

Total Score 3


Quality 1

Trustworthiness 3

Responsiveness 5

KB Home - Quickly, well-built home, especially considering the size and

  • Eric S.
  • Verified Homebuyer
  • November 12, 2019
  • Riverside, CA

Quickly, well-built home, especially considering the size and detail of the structure.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is amazing

  • Michelle W.
  • Verified Homebuyer
  • November 12, 2019
  • Surprise, AZ

We have been in our new house for almost a month and kb really goes above and beyond to make sure the house is perfect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Richard C.
  • Verified Homebuyer
  • November 12, 2019
  • Seffner, FL

Kb is the best place for anyone looking to buy a new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - In general, it is a good builder.

  • Anonymous
  • Verified Homebuyer
  • November 12, 2019
  • Gilbert, AZ

In general, it is a good builder.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - for me the are good

  • Hassan D.
  • Verified Homebuyer
  • November 12, 2019
  • Houston, TX

for me the are good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good Home

  • Anonymous
  • Verified Homebuyer
  • November 11, 2019
  • Las Vegas, NV

The home was great and allowed for further improvements that was easy for me. The welcoming crew and Rick the manager was very helpful during the walkthrough and when we had some questions and issues with the house. Rick was very helpful and very prompt with service and follow through.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

It’s all done right!

  • Jerry W.
  • Verified Homebuyer
  • November 08, 2019
  • Magnolia, TX

We could have not been more pleased with our purchase and the amount of attention to making everything right including any follow up service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB did a great job on our home.

  • Eve H.
  • Verified Homebuyer
  • November 07, 2019
  • Las Vegas, NV

KB did a great job on our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

5 Stars!

  • Olivia S.
  • Verified Homebuyer
  • November 07, 2019
  • Del Valle, TX

KB is super responsive. The homes are high quality. I am very happy with my purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

10 out of 10

  • Clinton M.
  • Verified Homebuyer
  • November 07, 2019
  • Fresno, CA

We love our new home and appreciate the quick responses to any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • William M.
  • Verified Homebuyer
  • November 07, 2019
  • Boerne, TX

Builder was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home for value and quality

  • Leo M.
  • Verified Homebuyer
  • November 07, 2019
  • Stockton, CA

Everything from the start was well taken care of. All my concerns regarding the loan , the build , and the even after we moved in the team made sure we were taken care of and satisfied!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Completely satisfied with the purchase and working with KB Home

  • Raymond H.
  • Verified Homebuyer
  • November 07, 2019
  • Live Oak, CA

We experienced the Camp Fire last November. After 10 months of moving 4 times and experiencing the loss of all we owned, we have finally moved into our new home. It is blessing for us and finding the opportunity to enter into this relationship with KB Home has been very good for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Incredible value. Outstanding construction quality!

  • Romeo R.
  • Verified Homebuyer
  • November 07, 2019
  • Richmond, TX

KB Home is an underrated gem. My home impresses everyone to enters. Everyone, without exception, believes the home is both larger and more expensive than it is. I can't describe the overwhelming sense of pride I feel, every time I open the front door.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5