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KB Home

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10655 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

10655 Reviews in All Areas

Star Rating Breakdown

5 ★ 7586

4 ★ 1482

3 ★ 777

2 ★ 429

1 ★ 381

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Irresponsible, rude,

  • Michael S.
  • Verified HomeBuyer
  • June 25, 2019
  • Windermere, FL

Irresponsible , rude

KB Home responded:
Hello Michael, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not happy

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2019
  • North Las Vegas, NV

Not happy, Very disappointed, terrible in many ways, lies

KB Home responded:
Hello, thank you for your feedback. We are sorry for any frustration and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The worst and uncompromising group of people I have ever worked with!!!

  • Amy H.
  • Verified HomeBuyer
  • February 13, 2019
  • CASTLE ROCK, CO

The worst customer service. They don’t care about the customer at all!!!! Worst warranty department

KB Home responded:
Hello Amy, we appreciate your feedback on your experience. If you would like to be contacted by a representative of KB Home to discuss any concerns, please feel free to contact us at CustomerRelations@kbhome.com. We would be happy to put you in touch with a representative to assist. -- Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB home are garage

  • Navindra P.
  • Verified HomeBuyer
  • February 06, 2019
  • Manor, TX

There home was not done the right way when you walk the floor make noise the front door it not straight the wall is not straight the concrete also not straight. I wouldn’t recommend any one to kB home

KB Home responded:
Hello Navindra, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Go anywhere else for a new home!

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2018
  • San Tan Valley, AZ

I still have stuff that needs to be fixed from our ten-day walk-through and before we even moved into our home, We have been in our home for over a month. Our closing date continued to get pushed back because of KB’scontinued negligence . When we moved in they forgot an inspection so we had no insulation in our home till they figured out they messed up. Their communication skills are absolutely right, we had no idea who we were supposed to contact when one of their employees moved onto a different company. Nobody attempted to call or contact or let us know anything that was going on during ...

KB Home responded:
Hi, Raul, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -Lynn

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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