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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11538 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11538 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great experience.

  • Maria F.
  • Verified HomeBuyer
  • July 30, 2019
  • Saint Cloud, FL

Great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love my new home

  • Paula M.
  • Verified HomeBuyer
  • July 30, 2019
  • Moreno Valley, CA

Easy to work with, professional and interest in getting you what you want.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My new fabulous home in N. Natomas

  • Jamie M.
  • Verified HomeBuyer
  • July 30, 2019
  • Sacramento, CA

Great builders, great price point, excellent design and their customer service is unmatched.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • Anthony L.
  • Verified HomeBuyer
  • July 30, 2019
  • Las Vegas, NV

Robert, CJ, Brandon, JD, Joseph Tina, Zack All did a great job and beyond with there great customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty Homes But...

  • Katie S.
  • Verified HomeBuyer
  • July 30, 2019
  • Sacramento, CA

Homes are very Pretty. They tell you that their homes are special and all the different things they do that others don't (supposedly). They told us the sub-flooring is laid down a special way so that you never get creaky floors, but we have only been in our house for a month and already the floors knock and creak. Also if you have children, do not let them in your backyard until you have a chance to get it fixed up looking how you want it. Their construction crews leave nails everywhere and the yard dirt is filled with them. The home warranty program is a nice touch since they know they cut ...

KB Home responded:
Hello Katie, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great neighborhood. Beautiful home

  • Richard B.
  • Verified HomeBuyer
  • July 30, 2019
  • Riverside, CA

We bought our home because we loved the model homes and really loved the huge backyard space. We are very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

You get what you pay for

  • William F.
  • Verified HomeBuyer
  • July 30, 2019
  • Fuquay Varina, NC

I wish KB homes was more flexible and agreeable to minor design changes.

KB Home responded:
Hi William, if we can help with anything, please let us know at CustomerRelations@kbhome.com. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Excellent

  • Dinh L.
  • Verified HomeBuyer
  • July 30, 2019
  • Leander, TX

I'm very happy to have the new KB home in Mason Hills, Leander TX. Everything is perfect

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Aaron P.
  • Verified HomeBuyer
  • July 30, 2019
  • Bulverde, TX

Very efficient in getting things done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Forest Grove KB Home

  • Brian S.
  • Verified HomeBuyer
  • July 30, 2019
  • Austin, TX

We build a KB home in Forest Grove. We could not be happier with the outcome of our home. We were informed every step of the way and any concerns or issues with addressed immediately. We love our home and are looking forward to many years in it. I would recommend the Austin area KB home team to anyone.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - A lot of little issues but construction manager is awesome at

  • Anonymous
  • Verified HomeBuyer
  • July 29, 2019
  • San Antonio, TX

A lot of little issues but construction manager is awesome at taking care of issues!

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Enjoying the new home!

  • Sam J.
  • Verified HomeBuyer
  • July 27, 2019
  • Pflugerville, TX

Nice house in a nice neighborhood. Phillip has been great. Chelsey at the studio was super. The studio was really fun, helpful and highly recommended.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

kb review

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2019
  • Riverside, CA

Nice house

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Everything was great

  • Oscar G.
  • Verified HomeBuyer
  • July 26, 2019
  • Maricopa, AZ

Everything was great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

  • Quincy A.
  • Verified HomeBuyer
  • July 25, 2019
  • Katy, TX

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Good price homes.

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2019
  • Fresno, CA

Good price homes.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Best Home at the Best Value

  • Benclair D.
  • Verified HomeBuyer
  • July 25, 2019
  • Seffner, FL

We are absolutely happy with the purchase of our home. We were able to pick out nearly everything we wanted and stayed within our budget. The KB Home staff was wonderful and proactively addressed any issues or concerns that came up along the process. We couldn't ask for anything more.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The quality of the products and the work is excellent.

  • Marcelo L.
  • Verified HomeBuyer
  • July 25, 2019
  • Jacksonville, FL

The quality of the products and the work is excellent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

New home buyer

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Fresno, CA

On your final walk through make sure everything works. So, there is no hassle for any maintenance issue.

KB Home responded:
Hello, we are sorry for any frustration. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

satisfied KB Home owner

  • Andrew R.
  • Verified HomeBuyer
  • July 24, 2019
  • San Antonio, TX

Great over all home for the price, from day one of the buying process the closing date the KB home team really took care of my family and our needs. We are forever loyal satisfied KB home buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

CONVENIENT, ROOMY, COZY, NICE

  • Eugene A.
  • Verified HomeBuyer
  • July 24, 2019
  • Jacksonville, FL

convenient mortgage application process. worked with my schedule precisely having house ready to move in as promised. so we had two closings at the same day for selling my old house and buying a new one at the same day!!! remarkable !!! no hassle, KB homes following up if any issues and fix them to your satisfaction. honored KB homes 5 stars.. worthy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Workmanship

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Riverview, FL

When we moved in we had multiple electrical problems that were not found until wenhad an electrician install fans and GFI's in the garage for us. We also found problems with the plastering job when we were painting the interior of the house. We found paint/plaster on the underside of multiple doorknobs. The construction manager was quick to respond to the issues but still.

KB Home responded:
Hello, we are sorry for your frustration with the electrical and painting work. If you have not already contacted Customer Care regarding these issues, please email CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. -Brian

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4

Making the dream a reality

  • Anonymous
  • Verified HomeBuyer
  • July 24, 2019
  • Sacramento, CA

The sales staff was knowledgeable, prompt follow up, listened to my "want list" , explained the process and easy to get a hold of. KB upgrades were fairly priced, good selection. The home buying process is organized and they keep you well informed on a routine basis. Lending was able to work with me on options to finalize my purchase. Everyone from start to finish was accommodating to my busy schedule.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Underwriters ZERO - Sales and Construction Mgr TEN

  • Randall V.
  • Verified HomeBuyer
  • July 24, 2019
  • San Antonio, TX

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Generally speaking, all the personnel are very kind and helpful.

  • Sally H.
  • Verified HomeBuyer
  • July 23, 2019
  • Camarillo, CA

Generally speaking, all the personnel are very kind and helpful. The only thing made me somewhat upset is your loan company was not very efficient, Jose is nice but the whole process is not a pleasant experience.

KB Home responded:
Hi Sally, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. --Brian

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4