KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 10777 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Deceptive Business Practices and Shoddy Workmanship
- Anonymous
- Verified HomeBuyer
- June 12, 2023
- Magnolia, TX
KB Homes may look nice from the exterior and the salesman may sing a beautiful tune, but this builder is one of the worst and takes every possible shortcut with no thought as to how it might affect the homebuyer. The salesmen work for KB Home and are willing to say anything to get you to sign that contract and put that sold sign in front of the house! We discovered many problems throughout the home including cracked foundation, "upgrades" installed incorrectly to where they don't function properly, light fixtures that do not work or are falling off the wall, among other features. Tile in the ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The Worst builders!
- Patricia B.
- Verified HomeBuyer
- May 27, 2023
- Palm Coast, FL
KB Homes are a nightmare!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
JARED, DAVID, DAVID AND GEORGE
- Johnny L.
- Verified HomeBuyer
- May 17, 2023
- San Antonio, TX
Please don't get fooled by any of these people that work for KB Homes on promises that they don't deliver. Don't sign anything until you make sure it's done because these people only want what is coming to them and that is a bonus check on a great review that we give to them. These people put up a front of being good to you when in reality they are horrible very sad that KB Homes hires unprofessional staff to do such a sloppy job. Everything is an excuse to what they and their contractors do wrong so they don't take responsibility. Lose siding, damage cabinet doors, water coming in from rear ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality sucks
- Timothy D.
- Verified HomeBuyer
- May 09, 2023
- Schertz, TX
The quality of workmanship is horrible on these new homes. So many issues with the house. So very disappointed on the buy.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Chris the builder was AWESOME! Steven our sales rep was TERRIBLE!
- Alyssa L.
- Verified HomeBuyer
- April 25, 2023
- Aubrey, TX
I'm actually really tired of these surveys - We had a really terrible experience, made the home buying process even more stressful than it should have been. The sales rep quoted us the incorrect pricing and was inconsistent throughout. The trades that were hired to do the job drew profanities on our things. However, the builder worked his hardest to correct things done. Chris actually cares. Steven doesn't
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible
- Anonymous
- Verified HomeBuyer
- April 13, 2023
- Jacksonville, FL
Known Repairs issues after closing were not rectified.They have mistakenly installed a screen for the patio and uninstall it after realizing it is the wrong house.They promised us that they will change the damaged siding but until now it was not completed.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Avoid KB Homes, Do not Buy KB Home ever !!
- Anonymous
- Verified HomeBuyer
- April 02, 2023
- Seffner, FL
Be Away from this Builder. The construction Quality is very worse. Many Issues with the home. They just avoid the home owner issues after closing. The construction manager is buying the feedback from the Existing home owners, with a small perks like Free Epoxy flooring, if we give 100% positive feedback on All sections. My Home had many issues, with the Paint & Appliances and many more. Some design selections I selected are not installed, they forgot to install them. So, I did not submit the positive feedback, They did not give me the Epoxy flooring. Submitting 100% positive ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pineda
- Jesus P.
- Verified HomeBuyer
- March 21, 2023
- Davenport, FL
I have been in the house for two months and it still has many details. The truth is that I would not recommend it to anyone, tremendous sectioning. Put people who are trained to supervise the construction of the houses.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not pleased with KB homes
- Chennel R.
- Verified HomeBuyer
- March 15, 2023
- Avondale, AZ
Definitely probably one of the worst experiences I’ve ever dealt with, not a first time home buying process that I felt I’ve received/deserved. Cheap materials, lack of communication, no follow up, rushed process, items not completed, & I have questions to this day that still aren’t being answered or addressed. I would never purchase another home from this builder.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
KB is trash
- Tiffany D.
- Verified HomeBuyer
- March 15, 2023
- Jarrell, TX
Worst experience in my life. I hate KB, this house and everyone involved. I’ll be glad when I get rid of it.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible house buying experience
- Sami Z.
- Verified HomeBuyer
- March 01, 2023
- Round Rock, TX
Don't waste your hard earned money on this community of kb homes!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Torture Mania
- Edward P.
- Verified HomeBuyer
- February 27, 2023
- San Antonio, TX
It has been more than two months since closing, and instead of doing the things we would like to in and on our home, we spend our weekends taking care of workmanship issues. In the last two weekends, we removed and repaired drawer glides in the last cabinet installed in our master bath, and yesterday fought off an ant invasion because there are gaps 1" wide between the siding and the foundation. There's no telling what we're going to find next, so we have set our expectations to zero. We're also redoubling our efforts to find what workmanship issues remain, but it will probably take an entire ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lies, deception, horrible everything
- Micah W.
- Verified HomeBuyer
- February 15, 2023
- Middleburg, FL
I was threaten to lose my rate if I did not close before my house was completed. I have lived here for over 1 month and my master shower has never been used because it still isn’t completed. My closet has no shelving, I’m missing some gutter on the roof. I still have blue tape that wasn’t fixed that was noted by a kb employee himself. The superintendent sends you nothing but lies about the progress of your home. If you plan to buy from kb anyway I suggest you check progress on your own and do not close until it is 100% completed. My backsplash is broken and has been since closing. That is ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad sales people, unfair sales experience, poor quality, poor service, worst new home buying experience ever.
- Zahir A.
- Verified HomeBuyer
- February 12, 2023
- San Marcos, CA
The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
CBET Emeritus
- Anonymous
- Verified HomeBuyer
- February 11, 2023
- Sahuarita, AZ
The NEW home purchasing experience with KB Home was spoiled due to the lack of attention to detail and follow-up plus the bad quality of materials and workmanship which did not equate to value for the price paid.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor communication, workmanship, and follow through
- Logan H.
- Verified HomeBuyer
- January 21, 2023
- St Johns, FL
Extremely poor communication and rushed process. Warranty items are very slow moving
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Customer service not satisfied
- Dipendra K.
- Verified HomeBuyer
- January 19, 2023
- Manor, TX
Found cracks inside and outside of the house,driveways and is not been fixed yet.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible customer service….no go.
- Robert P.
- Verified HomeBuyer
- January 18, 2023
- Manor, TX
As soon as you give them a good review they don’t reply to your calls, voice messages or emails.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Hudson, FL
Charges top dollar, delivers DIY quality
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So many problems and now we found leaking issues destroying our walls
- JE C.
- Verified HomeBuyer
- January 12, 2023
- Las Vegas, NV
Just found out that the downstairs bathroom is flooding our walls around it and now growing mold. Kitchen sink had construction debris, with a wood chip clogged in the Ling causing sputtering and low pressure to the sink. Misaligned windows are still not aligned. Doorknobs installed in the wrong room and installed backwards and a bathroom missing locks. Kitchen GFI and gas stove on the same circuit tripping the outside breaker when even turning on the oven light.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad experiences
- Huan W.
- Verified HomeBuyer
- January 11, 2023
- Las Vegas, NV
Bad experiences... still need improvement pre-sales and post-sales.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home builder ever peroid
- Li Z.
- Verified HomeBuyer
- January 10, 2023
- Las Vegas, NV
I had my worst experience buying a home from KB.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Joe was amazing,
- Earl G.
- Verified HomeBuyer
- January 04, 2023
- Auburndale, FL
Our home isn’t finished! It’s been 2 months since we closed.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The worst! Poor workmanship and customer service.
- Leslie M.
- Verified HomeBuyer
- December 06, 2022
- Auburndale, FL
I purchased a brand new home at the Mattie Pointe community in Auburndale Florida on 10/17/2022. Never in my wildest dreams would I have ever imaged the disappointment I would have on what was supposed to be my dream home in Florida. It started on the day of my walk through that was scheduled 3 hours prior to my closing appointment in Orlando. I arrived to an unlocked home that was filled with construction materials, filthy, uncompleted work and many damages that needed to be addressed such as damaged kitchen cabinets, missing door locks, cosmetic damages to walls, broken window sill ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No follow up any pending items
- Anonymous
- Verified HomeBuyer
- December 06, 2022
- Jacksonville, FL
It is very hard to get hold of builder point of contact.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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