Everyone here is friendly and pleasant.. Terry has been responsive, and has tried to help. However some issues are still unresolved. Eric told me to wait 10 months and everything would get taken care of then. Joe came over and looked at te things that needed addressed and gave me an appointment over a month away.

KB Home responded:
Hey Karen, it sounds like you’re frustrated, we’d really like to help. Feel free to email us at CustomerRelations@kbhome.com and someone will be in touch with you. Thank you for your feedback. -Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Experience

Vicki R.
Verified HomeBuyer
October 03, 2019
Los Angeles, CA

Steve and Katrina were great. That’s did all the could to make things right. The builder are sloppy, missing paint, holes in door, A C went out 3 times. Door off hinges. I could go on and on. The sales team is awesome. Need hire better builder that cares.

KB Home responded:
Hello Vicki, thank you for your feedback. We are sorry for any frustration with your home , please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with these matters. –Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Kb home works with many companies to build 1 home

Nazary A.
Verified HomeBuyer
September 30, 2019
North Las Vegas, NV

I don't like that KB home works with so many companies to build 1 home. Quality is not good, Do to this theirs so many cracks and holes. When reporting issues to the superintendent all he does is send you to the customer service number?, which no one ever answers or returns phone calls.

KB Home responded:
Hi Nazary, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. -Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Hit many bumps during the whole process

Anonymous
Verified HomeBuyer
September 25, 2019
San Jose, CA

I wasn't impressed with my sales rep. Buying a new house is a lot of money and I expected top customer service quality (took several days to get a response, did not meet deadlines). Lot of the upgrades are overpriced to the point where it's still cheaper to rip out KB installed finishings and install new ones after closing. Lot of the base finishings is very low quality and that's how they keep prices competitive but get you to pay more to upgrade to something more reasonable. After closing, our After Sales Customer Service representative was also very hard to get in touch with and ignores ...

KB Home responded:
Hello, we're very sorry for any frustration with your experience. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

KB Home - Having lot of post closing issues and those are not addressed

Dinesh D.
Verified HomeBuyer
September 18, 2019
Denver, CO

Having lot of post closing issues and those are not addressed properly. No point of having 1 month check in of everything has to go through the product warranty.

KB Home responded:
Hello Dinesh, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

KB Home - Bad quality.

Linda H.
Verified HomeBuyer
September 10, 2019
Fresno, CA

Bad quality. Bad painting so thin came off easily. Everything damage easy

KB Home responded:
Hello Linda, we're very sorry for any frustration with your home. We would be happy to connect you with a representative to look into these issues. Please email CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Professionalism

Luis G.
Verified HomeBuyer
September 05, 2019
San Antonio, TX

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Great Sales/Finance Staff, Poor Quality Builder

Robert E.
Verified HomeBuyer
September 04, 2019
Bulverde, TX

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

KB Home responded:
Hi Robert, we are very sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2

Quality 1

Trustworthiness 4

Value 1

Responsiveness 2

so many issues!

Angeline D.
Verified HomeBuyer
September 03, 2019
Corona, CA

So many issues to mention...

KB Home responded:
Hi Angeline, we are very sorry for any frustration. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Maybe reviews are legit online about kB homes.

Mike M.
Verified HomeBuyer
August 13, 2019
San Antonio, TX

Sales person Arron was the only bright spot

KB Home responded:
Hello Mike, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Overall construction quality is not good enough!

Anonymous
Verified HomeBuyer
July 31, 2019
San Antonio, TX

Responsiveness to issues by the construction team was slow and unsatisfactory.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Paint

Demitra D.
Verified HomeBuyer
July 19, 2019
Stockton, CA

The interior paint job is extremely sloppy! There are already several cracks in the walls and chipped paint that was not caused from move

KB Home responded:
Hello Demitra, we are sorry for your frustration with the paint. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Poor attention to details.

Esperanza L.
Verified HomeBuyer
July 11, 2019
Gibsonton, FL

Several annoying issues such as wrong appliance installation, cracks in the driveway pavement, and hanging electrical wires that impede the closure of kitchen cabinet drawers.

KB Home responded:
Hi Esperanza, we're sorry for any frustration with your home and driveway. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not a happy homeowner

Jerome D.
Verified HomeBuyer
July 09, 2019
Moreno Valley, CA

In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house!

KB Home responded:
Hello, Jerome, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Room for improvement needed

Daniel S.
Verified HomeBuyer
June 24, 2019
Universal City, TX

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

KB Home responded:
Hello Daniel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Exhausting

Rachel S.
Verified HomeBuyer
June 18, 2019
Maricopa, AZ

The process was exhausting. Although everyone had excellent personalities and reached out, there was a comedy (and by comedy I mean incredibly Frustrating & unprofessional) of errors that gave us anxiety, stress & ended up costing us money due to delay. Although the home is beautiful now that it's complete, I would find it difficult to provide a recommendation in the future.

KB Home responded:
Hello Rachel, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com. We will ensure you are contacted. – Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

KB Home - KB homes worked hard to sell the house but once I got into the

Tyler M.
Verified HomeBuyer
June 12, 2019
Tucson, AZ

KB homes worked hard to sell the house but once I got into the house I have ID'd a lot of flaws that were identified during the walk through and were not fixed. During acceptance I was told they would get fixed after signing. When I called customer service to correct it I ran into a dead end so i went to the the office where I was told they dont handle issues like that once the house is excepted. I would not reccomend kb homes to anyone.

KB Home responded:
Hello Tyler, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. -Brian

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Nice Home. Questionable Staff.

Rene A.
Verified HomeBuyer
May 14, 2019
Pearland, TX

Problems from the day one. Decided to continue homebuying after they worked with us to fix problems. Then problems arose again after our walk through. Tried to sell us a home with broken cabinets. Had to write multiple emails up to vice president to get our problems fixed. Staff is untrustworthy and unprofessional. We love our home but what it took to get it right was ridiculous.

KB Home responded:
Hi Rene, We're sorry for any frustration with your home and cabinets. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

KB Home - Communicate communicate communicate and do no settle.

Colleen R.
Verified HomeBuyer
May 01, 2019
Jacksonville, FL

Communicate communicate communicate and do no settle.

KB Home responded:
Hello Colleen, thank you for your feedback. If we can help with anything please let us know at CustomerRelations@kbhome.com. Best wishes. --Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Build Elsewhere

Anonymous
Verified HomeBuyer
April 16, 2019
Mesa, AZ

KB uses the cheapest sub contractors possible and it clearly shows in their workmanship. KB employees will try their best to make best of a situation but the work actually being completed during construction is horrendous.

KB Home responded:
Hello, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

New house

Tushar P.
Verified HomeBuyer
April 11, 2019
Leander, TX

Many small issues and couple of big things we found and let the kB know but no one comes to fix it

KB Home responded:
Hi Tushar, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Poor quality and slow to fix

Anonymous
Verified HomeBuyer
March 19, 2019
Goodyear, AZ

KB is quick to force you into the new home before it's ready, then takes forever to resolve issues under warranty. We wait weeks for resolution, as things get pushed back or no one shows up for scheduled repair visits. Extremely dissatisfied with KB currently.

KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Nice home with many, many repairs to be done.

Anonymous
Verified HomeBuyer
March 12, 2019
Port Saint Lucie, FL

It's a nice community with the understanding that the building of a new home would be a pleasant one. However, after the home was completed, it was left with numerous repairs and careless errors. There were some individuals who took care of the situation mindfully and thank goodness. But it's mind boggling that there were so many repairs to be done 2-3 months after the house was closed on.

KB Home responded:
Hello, thank you for your feedback. We are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 3

Not happy with KB

Fatih K.
Verified HomeBuyer
February 10, 2019
Round Rock, TX

My home was not clean/ready before I moved in.Wrong keys given(I am not kidding..!!) I called for some repair at home, did not get any response for two months.Will not recommend KB to my friends.

KB Home responded:
Hi Faith, we're very sorry for any frustration with the move in process and repairs. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -Brian

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not Great

Anonymous
Verified HomeBuyer
February 09, 2019
Kissimmee, FL

Partly my fault for not making sure what was getting. Asked about screen for back porch but no one bothered to tell me there was no porch on this house changed the color of cabinets t hey picked and asked for different counter top in kitchen which they did not change after picking different cabinets. At fist very responsive to any problems or flaws but soon started not responding very well if at all. still have issues not taken care of.

KB Home responded:
Hello, we are very sorry for your frustration and would like to help. If you would like to speak with a representative, please e-mail CustomerRelations@kbhome.com, and we can put you in touch with a manager to look into the issues that require attention. --Brian

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home

Customer Reviews

Not totally happy.

Experience

Kb home works with many companies to build 1 home

Hit many bumps during the whole process

KB Home - Having lot of post closing issues and those are not addressed

KB Home - Bad quality.

Professionalism

Great Sales/Finance Staff, Poor Quality Builder

so many issues!

Maybe reviews are legit online about kB homes.

Overall construction quality is not good enough!

Paint

Poor attention to details.

Not a happy homeowner

Room for improvement needed

Exhausting

KB Home - KB homes worked hard to sell the house but once I got into the

Nice Home. Questionable Staff.

KB Home - Communicate communicate communicate and do no settle.

Build Elsewhere

New house

Poor quality and slow to fix

Nice home with many, many repairs to be done.

Not happy with KB

Not Great

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