KB Home Reviews

Dont get any upgrades. The materials are cheap and fit and finish is horrible.

Management at KB Homes were very unhelpful and inefficient. Problems still persist with home more than 3 months after closing and the company is slow and inefficient in their resolution.

We bought house more than month ago & master bathroom sink is leaking already & have water puddles underneath. Due to that issue, the cabinet got damaged too. I think KB home use very cheap materials to build home. How can we trust KB home, since we already have major leak issue after one month. Very disappointed & price we paid is way more because the materials used are very cheap.

What’s committed at the time of closing is not yet done . I am still waiting for that . And also no body contacted me for 1 month inspection.

It is like jumping through hurdles to get someone to tell you what, when and how to repair something. There is so much red tape. You go through many people trying to find out if your issue is even in the pipeline. If your issue is a small fix, the repair is sloppy, causing other damage. Make sure every little thing is fixed and checked prior to closing to avoid these unnecessary headaches. I am still waiting for the new working keys to the front gate. It is a shame, as I like the property.

Workmanship is as a traditional tract home builder. Maybe even sub par against that benchmark and the associated competition. Limited attention to detail. Lower end components for the money; faucets, appliances, toilets, and carpet. Interior painters are terrible. I don't think they know what blue tape is or what it used for. Other than that, the house seems to be solidly built, so far.

Material used is cheap, upgrade is limited and expensive. Not very good build quality either.

Trades unsupervised. Home not delivered on time as promised. 2 months trying to get issues resolved that should have been done correctly before closing. Representatives of KB relaying incorrect information.

We moved in less than 3 months ago and the walls and ceilings are already starting to separate and show visible holes. There are 4 additional issues that we have been waiting to get addressed as well.

Save yourself some headache and just go buy a CBH. Superintendent and tradesman don’t care about you or what they’re doing. I have missing splotches of paint in my house. I had a 3’x3’ drywall patch upon move in that looked like I did myself. Not a single straight line anywhere. Carpet is already peeling up. Terrible workmanship and an absolute lack of craftsmanship.

Actually, this is the third home I have purchased in the last 20 years. My first home was bought by my ex-wife, who added me to it. We then built a second home together. The quality of the homes was satisfactory, and the builders was accurate. They suggested a meeting shortly thereafter. However, I am quite dissatisfied with the responses I have received regarding at least eight or nine issues I raised directly with the builder. I will refrain from naming anyone, but I am sincerely disappointed.

Just to summarize from the beginning, our loan officer for some reason switch to another loan officer, information wasn't input correctly had to redo paper. We didnt have confidence after that. Once the building started some concerns came up, which they handled it but just the workmanship was questionable, luckily I did research on what question to ask. And now there are still some unfinished things that said would be completed but nothing has been done and these are small things that was said to be done within the 10 day walk through and now its past the 30 day. So very unsatisfied. These whole process felt rushed, especially the build process. ... More

My home backyard drainage system is not properly installed by KB Home Builder. When it is raining weather conditions the lawn grasses is waterlogged and not draining. My home Backyard is a total Disgrace to KB Homes Builder during raining weather conditions. People cannot hangout in this Backyard. My investment to this home is a waste of money.

There is little communication between departments. Project schedules don’t appear to exist and failing to meet dates 7 times over doesn’t matter. Punch items take months to get to and not everything is resolved max

Be sure to research the area your community is being or was built on. Get third party inspections cause the KB construction workers don’t take pride in there work. Keep a list of every repair and how long KB takes to fix it. Tiles started cracking in the second day of moving in the house. I been living here two months now and there are cracks all over the floors and walls in the house, not to mention varies other build issues. The construction manager will submit repair request for the first 45 days after you move in but after that good luck on getting anyone to come repair things. I currently got blue tape all over my walls, unpainted areas, and cracked tiles to name a few things while I wait for KB to give me a date in when the repairs will take place. I can’t even decorate for the holidays cause I will have to move it all when the repair guys come over. Go with a different builder if you have not already signed the contract ... More

There were multiple inspections with inadequate follow-ups and delayed communication. Due to several issues, we had to initiate follow-ups each time, as there appeared to be a lack of interest and initiative from the builder’s side.

Buying this home is absolutely the biggest regret I have because it’s been nothing but constant headaches since the day I did my inspection. I was told when to schedule a third party inspection and both times the construction team was not prepared for it. I was told by the project manager that my expectations were to high and no house would ever be perfect, and I needed to have realistic expectations when trying to get the crooked wall, chunks of missing cabinets, and exposed nails fixed. I was told several times this is above model standard, yet I have no ability to do laundry, water sitting in walls growing mold, broken window, and it’s taken weeks to get a solution. My realtor was gaslit and ignored when addressing concerns before I showed up after closing and was told she couldn’t address the issues. I’ll never buy another KB home and I won’t recommend anyone I care about to either. I’ve had more issues in the brand new home than I ever did in a rental property. ... More

We closed two months ago and are still awaiting major repairs, roof, driveway, flooring etc. maybe buy a fixer as the work would be done more timely and to a better standard.

Before we sign the contracts for the new home we told the KB agent that we will be adding a second name to the tile and was told that we could add that person during the signing at the title company. When the signing day came was told by the title company that KB has to amendment our contract. So we went back to the KB agent told them what happen and was told by the agent that they can not provide amendment or change the contract. Which will create additional cost for us to hire a lawyer to deed our title . Also we were require 50k in earnest money deposit compare to our other home purchase that was 7-10k by a different builder. We have to tell KB during the walk through there are lots of crack 2x4. that needed fix. ... More

It was a hectic process to get your home closed. Few false promises made during the process. Workmanship is not at best and at the same time it is not worth for the money you pay.

Everything was good until we closed. Now there's minimal response to issues. Repaired a window and they said they would come back out to do the paint. Been waiting on paint for over a month. Still no word on when the people are coming to paint the window that they did repairs on. Oven quit working less than 2 months in the house. The number left to me for warranty repairs isn't valid anymore. Just like most other companies they'll do what it takes until the sale closes then you're on your own.

I was warned not to buy a KB Home and now I’m warning you. The craftsmanship is horrible. The sales agent and general contractors grossly misleads buyers. They have completely ruined my first home buying experience. You cannot get them to honor parts of the warranty. Purchase with a Pulte, Lennar or other builder. Trust me!!!

Just a heads up once you pass your 30 days in the home and have to deal with the warranty department you will sit and wait for them to get those items fix. You also do not get any updates so you are kept in the dark on the items that you submitted. So beware.

Quality control is a problem

We are very disappointed. We made a list of items that need to be fixed. We were told contractors were coming but we had mostly no shows. We would text and make calls and no response. Painters came in to do touch ups. No drop cloths and got paint on our rugs. My wife had to get paint out. There are no transition strips down and the rug is fraying. Never have I seen rugs installed and transition strips not put down. We only been in the house 3 months. The ceiling in the lanai is wavy due to the trusses/rafters being bowed. Garage floor is full of stains. Ledge in garage is crumbing. Tile in kitchen is crooked by 2 inches and the wall is not leveled. Tiles in master bathroom are beveled. The cement outside the house is sloppy workmanship. We had to go back to Pennsylvania for several weeks and we were promised that the work was going to get done. So far we been home for 3 weeks. As far as we can tell since we have cameras we only saw two people outside our house. We saw no one go in. We were promised pictures as the work was completed. So far we haven't received anything. Apparently every person we spoke to at Whiteview Village is experiencing the same thing. Some have been living there for almost a year and half and still have problems. ... More